All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff on check in was not friendly. Other than that facility was very good
Levi
Stayed 2 nights in Apr 2024
Response from Zarah on 21 Apr 2024
Dear Levi, Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future!It is unfortunate to hear that our front-desk staff was not welcoming. I will reach out to our front-desk supervisor about your concern and make sure our staff has continuous coaching on how to deliver the best possible customer service. We hope you will consider staying with us again, allowing us another chance to deliver on a more satisfying experience. Warmest Regards,Zarah
6/10 Okay
ShawnaLee, High Level
Travelled with group
15 Apr 2024
Room smelled like it had been smoked in.
ShawnaLee
Stayed 3 nights in Apr 2024
Response from Zarah on 16 Apr 2024
Dear Shawna Lee,Thank you for taking your time to provide your feedback for your recent stay at the Pomeroy Hotel. We’re sorry your experience didn’t match your expectations. I will raise your concern to our upper management right away! We hope to make your next visit 5/5. Warmest Regards, Zarah
Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,
Dear Sherry,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,
Great location, Beautiful property, delicious breakfast.
Cory
Stayed 1 night in Apr 2024
Response from Tayler on 11 Apr 2024
Dear Cory,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,
Dear Kennie,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,
8/10 Good
Cory Tait
Travelled with family, Travelled with family and small children
Dear Cory,Thank you so much for reviewing our hotel on Expedia and sharing your feedback. We are happy that you enjoyed the location and had a good stay. We hope to see you again shall you be visiting the area.Sincerely,Nicole SullivanGeneral Manager
The property was surprisingly nice on the inside and the rooms were clean and comfortable. Breakfast offerings were lovely!
Richa
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Richa,We are so delighted you had a great stay with us and appreciate you taking the time to share your feedback. It is great to know the breakfast was so great and the rooms were clean! We hope to see you again shall you be visiting the area,Sincerely,Nicole SullivanGeneral Manager
Dear Don,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,
8/10 Good
Echo
Travelled with partner
5 Apr 2024
Disliked: Cleanliness
The only issue was the room had dirty towels in the bathroom from a previous stay, so was unsure about the room actually being clean. Also there was no tv remote.
Echo
Stayed 2 nights in Mar 2024
Response from Tayler on 6 Apr 2024
Dear Echo,Thank you for your honest feedback! It is deeply unfortunate to hear about your experience with your stay. I hope that once you reached out to front des, they were able to assist with any issues. I will be following up with housekeeping to ensure there is no repeat incident. We hope to see you in the future!Thank you,Tayler
Property is right next to the mall and centrally located. Free buffet breakfast was good each morning we stayed. It had a vast selection to choose from. Clean rooms, mattress could use replacing was the only criticism my husband had. We would stay again.
Nitsie
Stayed 2 nights in Mar 2024
Response from Ashley on 5 Apr 2024
Hello Nitsie,Thank you so much for providing us your feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We are glad to see you had an enjoyable stay and enjoyed our breakfast!We hope you see you again in the near future!
Hello Shane,Short and to the point! I love to see that you had a great stay with us, and we hope to welcome you again if you shall return to Grande Prairie.Thank you,
6/10 Okay
Trevor
Travelled with partner
3 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
It was alright, found some old blood stains on the comforter and on the wall. With some crums hidden behind the tables
Trevor
Stayed 3 nights in Mar 2024
Response from Ashley on 5 Apr 2024
Hello Trevor,Thank you for providing your feedback for your recent stay at the Pomeroy Hotel. I do apologize that the cleanliness of your room did not met your expectations, and ours at that! I will discuss this with our housekeeping manager straight away.We do hope on your next visit to Grande Prairie you will reconsider staying with us again to make up for this stay.Thank you,
8/10 Good
Lee Anne
Travelled with partner
2 Apr 2024
Staff is wonderful
Lee Anne
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Lee Anne, Thank you so much for the great review and acknowledging how wonderful the staff are. I will be sure to share this with them!Sincerely,Nicole SullivanGeneral Manager
I most always choose this hotel while overnighting on G.P. Although this past time i arrived late at night and i found the front desk lady to be somewhat rude while i was checking in.
Rowena
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Rowena,Thank you so much for the great review and we re delighted you had a great stay. My apologies for the night staff coming across rude and I will be sure to address this with the team. We appreciate all feedback from our guests. Have a wonderful week.Sincerely,Nicole SullivanGeneral Manager
10/10 Excellent
Cody
31 Mar 2024
Cody
Stayed 1 night in Mar 2024
Response from Zarah on 20 Apr 2024
Dear Cody,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon!Warmest Regards,Zarah
Dear J,Thank you so much for the perfect review! We are so happy to know you enjoyed your stay and that you had a great night sleep. We look forward to seeing you again when visiting the city.Sincerely,Nicole SullivanGeneral Manager
Dear Colin,Thank you for the great rating on your recent stay. I am very sorry that the road noise was so loud for you. We do always have ear plugs at the Front Desk shall you ever have any issues in the future! Thank you again!Sincerely,Nicole SullivanGeneral Manager
Dear Maggie,Thank you for the awesome review! So happy to know your stay was great! SincerelyNicole SullivanGeneral Manager
10/10 Excellent
Zak
27 Mar 2024
Zak
Stayed 1 night in Mar 2024
Response from Zarah on 17 Apr 2024
Dear Zak,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon! Warmest Regards, Zarah
Dear Jack,Thank you for the amazing review! So happy to know your stay was a 5/5! We look forward to seeing you again on your next visit!Sincerely,Nicole SullivanGeneral Manager
Beautiful and clean room, friendly staff, excellent restaurant. We will definitely return here on our next visit to Grande Prairie.
Francis
Stayed 2 nights in Mar 2024
Response from Tayler on 27 Mar 2024
Dear Francis,Thank you for choosing the Pomeroy Hotel! I am delighted to see that you enjoyed your stay with us and we cannot wait to welcome you back again.
6/10 Okay
Jami Lyn
25 Mar 2024
Jami Lyn
Stayed 2 nights in Mar 2024
Response from Tayler on 28 Mar 2024
Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! If there is anything we can do to make your next stay 5/5 please let us know!Warmest Regards,
8/10 Good
Christa
Business traveller
25 Mar 2024
Liked: Cleanliness, staff & service, amenities
The nice things are restaurants in the hotel, soaker tub, being right by the mall and close to Timmy’s and McDs. The things that were not great were the hot tub was broken and I had to remove the microwave from the cabinet to use it because it was not plugged in.
Christa
Stayed 1 night in Mar 2024
Response from Tayler on 26 Mar 2024
Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time. I do apologize that we did not have Hot Tub functioning during your stay. Warmest Regards,
The bathroom was poorly designed and small and tight to be in awkward to get in shower because of vanity space between, toilet and vanity tight aswell. Bed was extremely hard. aswell they had hot tub and sauna both closed with no notification when we booked and that was the reason why we chose this hotel was for those two things.
James
Stayed 1 night in Mar 2024
Response from Ashley on 25 Mar 2024
Dear James,Thank you for taking your time to provide your feedback for your recent stay at the Pomeroy Hotel. From your feedback I can see we have some improving to do! I do apologize that your stay did not meet your expectations. I will discuss with our maintenance team on replacing the mattress in the room. As well as discussing with our team on giving out adequate notice if one of our facilities are to be closed due to maintenance issues.My apologies again, and I hope for your next stay in Grande Prairie you will consider us again.Thank you,
10/10 Excellent
fabiola
24 Mar 2024
fabiola
Stayed 3 nights in Mar 2024
Response from Zarah on 14 Apr 2024
Dear Fabiola,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,Zarah
8/10 Good
Ira
24 Mar 2024
Liked: Staff & service
Ira
Stayed 1 night in Mar 2024
Response from Tayler on 27 Mar 2024
Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,Tayler
Dear Clint,Thank you for choosing the Pomeroy Hotel! We greatly appreciate your feedback and hope to make your next stay 5/5! Please reach out to us for any questions or concerns.
Dear Linda,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. I am delighted to see that you enjoyed your stay and hope to see you again soon.
Dear Yifei,Thank you for the absolutely lovely review. I am thrilled to hear that you enjoyed your stay and we cannot wait to welcome you back next time.
4/10 Poor
Lori
17 Mar 2024
Lori
Stayed 2 nights in Mar 2024
Response from Tayler on 10 Apr 2024
Dear Lori,Thank you for providing feedback on your stay at the Pomeroy Hotel. It is deeply unfortunate to hear that you had a less than pleasant experience at the hotel we would like to hear more detail in order to continue to better our service for the future. Please reach out to us at your convenience. We hope to see you again!
10/10 Excellent
terri
11 Mar 2024
Liked: Cleanliness, staff & service
Rooms were smaller than expected and lounge area in need of upgrade. Lounge furniture was old, dirty and in need of replacing. Beds were comfortable.
terri
Stayed 3 nights in Mar 2024
Response from Tayler on 17 Mar 2024
Dear Terri,Thank you so much for the feedback on your stay at the Pomeroy Hotel! I am thrilled to let you know that the Premium floor upgrade will be in the works in the near future. Otherwise, I am delighted to hear that you enjoyed your stay, and we cannot wait to welcome you back for any future visits to Grande Prairie.
Dear Bradley,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!
2/10 Terrible
James
Travelled with family, Business traveller
8 Mar 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
Checked in fine, but then entered our room to find toilet and bathroom dirty, broken and riped blinds, and dirty socks on the floor behind the curtains. Not impressed.
James
Stayed 2 nights in Mar 2024
Response from Tayler on 9 Mar 2024
Dear James,I am very sorry to hear about your experience. We will be looking into this thoroughly and ensuring each department takes this as a learning opportunity. I do hope that we are able to rectify your first impression of Pomeroy Hotels on another stay. If you have any further feedback to provide, please reach out to me at the hotel. I would be happy to speak with you. Warmest Regards,Tayler
8/10 Good
Derek
Business traveller
6 Mar 2024
Liked: Cleanliness, staff & service, amenities
Only stayed 1 night. The lobby and dining areas appeared to be renovated but the room was not in the best shape. The wallpaper was coming off under the window, the curtain was ripped, items were left in the drawers and it was dusty. The bathroom was clean and the bed was comfortable.
Derek
Stayed 1 night in Mar 2024
Response from Tayler on 9 Mar 2024
Dear Derek,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future. I will be following up with housekeeping to make sure standards are met. If there is anything we can do to make your next stay 5/5, Please reach out to us!
Thank-you for the wonderful feedback! We look forward to seeing you again soon!Warm regards,
10/10 Excellent
Sivagowry
6 Mar 2024
Liked: Cleanliness
Sivagowry
Stayed 1 night in Mar 2024
Response from Tayler on 8 Mar 2024
Dear Sivagowry,Thank you for the lovely review! I am so thrilled that you had yet another great stay with us. I am looking forward to seeing you again for your next visit.Warmest Regards,Tayler
4/10 Poor
Meghan
3 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Meghan
Stayed 1 night in Mar 2024
Response from Tayler on 5 Mar 2024
Dear Meghan,Thank you so much for the lovely call today! I am thrilled to hear that you had an excellent stay and that your rating did not reflect your time with us. We are looking forward to seeing you again!Warmest Regards,Tayler
10/10 Excellent
Darren
27 Feb 2024
Darren
Stayed 2 nights in Feb 2024
Response from Tayler on 22 Mar 2024
Dear Darren,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time.
8/10 Good
Tita
26 Feb 2024
Tita
Stayed 1 night in Feb 2024
Response from Tayler on 22 Mar 2024
Dear Tita,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time!
8/10 Good
Jacob
Travelled with partner
25 Feb 2024
Liked: Cleanliness, staff & service
The staff were all very polite and easy to work with. Our room was also modern and over all, just what we needed. However, the tub did not drain and the bathroom fan did not work, leading to a very steamy bathroom after a shower.
This is not the first time we’ve stayed here and it definitely won’t be the last.
Jacob
Stayed 2 nights in Feb 2024
Response from Tayler on 28 Feb 2024
Thank you for your feedback! I am thrilled that you had an enjoyable stay, and we hope to welcome you back next time! I will inform our maintenance department about the issues you mentioned to make sure they are fixed. if there is anything we can do to make your next stay 5/5, please let us know!
8/10 Good
Chiuman, Edmonton
23 Feb 2024
Liked: Amenities
The location is convenience and walking distance to restaurants. The restaurant inside the hotel also is very good.
Chiuman
Stayed 2 nights in Feb 2024
Response from Tayler on 28 Feb 2024
Dear Chiuman, Thank you for your feedback! I am thrilled that you had an enjoyable stay and we hope to welcome you back next time! if there is anything we can do to make your next stay 5/5, please let us know!
The staff are always pleasant and helpful. I especially appreciate the convenience of the buffet breakfast.
Richard
Stayed 2 nights in Feb 2024
Response from Tayler on 16 Feb 2024
Dear Richard,Thank you for providing feedback on your stay at the Pomeroy Hotel. Our Buffet Breakfast is for sure one of our highlights. I am thrilled to hear that you enjoyed your stay and we cannot wait to welcome you back for next time.Warmest Regards,Tayler
Dear Almarie,Thank you for providing feedback on your stay at the Pomeroy Hotel. I am thrilled to hear that you enjoyed your stay and we cannot wait to welcome you back for next time.Warmest Regards,Tayler
10/10 Excellent
Darren
11 Feb 2024
Comfortable
Darren
Stayed 2 nights in Feb 2024
Response from Tayler on 11 Feb 2024
Dear Darren,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We greatly appreciate all feedback to continue to improve our services for the future! I am thrilled to see that you enjoyed your stay and hope to welcome you back next time. Warmest Regards, Tayler
10/10 Excellent
Christohper
10 Feb 2024
Christohper
Stayed 3 nights in Feb 2024
Response from Tayler on 11 Feb 2024
Dear Christopher,Thank you for providing feedback on your recent stay at the Pomeroy Hotel Grande Prairie. We are thrilled to hear that you enjoyed your time with us and we cannot wait to welcome you back for another stay! Warmest Regards, Tayler
We have stayed numerous times due to the excellent value, proximity to amenities and of course, the friendly staff
Gary
Stayed 3 nights in Feb 2024
Response from Tayler on 7 Feb 2024
Thank you for the lovely review, Gary! I am delighted to hear that you enjoyed your stay and we cannot wait to welcome you back for your next visit.Warmest regards, Tayler
Dear Michael,Thank you for the amazing review! We greatly appreciate all feedback to continue to improve our services for the future. I am delighted to see that you enjoyed your stay and hope to welcome you back next time!Warmest Regards,Tayler
10/10 Excellent
Amber
3 Feb 2024
Liked: Property conditions & facilities
Amber
Stayed 1 night in Feb 2024
Response from Tayler on 5 Feb 2024
Dear Amber,WOW! What an amazing review! I am thrilled that you had a great experience with us and we hope to see you back for next time!Warmest Regards,Tayler
Dear Alexandra,Thank you for providing feedback on your stay at the Pomeroy Hotel and Conference Centre. It is amazing to hear that you had an enjoyable visit with us! We hope to see you again soon. Regards, Tayler