Estimado Yadiel, Gracias por sus comentarios tras su visita a Barceló Granada Congress y por la inmejorable puntuación con la que ha valorado su experiencia.Lamentamos el inconveniente que experimentó con el aire acondicionado, pero nos complace que la solución ofrecida haya sido de su agrado.Estamos encantados de saber que su estancia de dos noches fue espectacular y que la atención al detalle por parte de nuestro personal contribuyó positivamente a su experiencia. Nos enorgullece que considere volver a elegir Barceló Granada Congress para su próxima visita a Granada, lo que nos impulsa a seguir manteniendo el alto estándar de servicio que nos caracteriza.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un saludo,Noelia Blázquez RodríguezGuest Experience Manager

Dear Federico, Thank you very much for your kind feedback.We are thrilled to learn that our staff's recommendations greatly contributed to your enjoyment of Granada, and that their attentiveness made you feel right at home. The front desk team is indeed committed to providing exceptional service, and your kind words will serve as further encouragement. We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Karam,Thank you for your positive feedback.We are thrilled to hear that our comfortable rooms, friendly staff, and the fabulous breakfast contributed to a memorable experience at Barceló Granada Congress. Your appreciation for the cleanliness of our rooms, the overall condition of our hotel, and the quality of our amenities truly resonates with the high standards we strive to uphold. Our dedicated team works tirelessly to ensure that every guest receives the best possible service, and it is always rewarding to see those efforts acknowledged.We look forward to welcoming you back on a future occasion.Best regards,Alicia García Guest Experience Manager

Dear Breda,Thank you for your positive feedback.We are delighted to hear that the cleanliness of our rooms met your expectations and that you were able to start your day on a high note with our B-LikEat breakfast concept. Our team takes great pride in delivering exceptional service, and it's heartening to know that their efforts helped make your stay enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Alicia García Guest Experience Manager

Dear Ana,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Noelia Blázquez RodríguezGuest Experience Manager

Dear Joshua, Thank you for reviewing your recent stay in our Barceló Granada Congress Hotel.We are thrilled to hear that our customer service exceeded your expectations and that Irene was able to accommodate your request for a late check-out. It's wonderful to know that the breakfast offerings were both delicious and convenient for you. Your satisfaction with the cleanliness of the room, the condition of the hotel, and the overall comfort and service you received is greatly appreciated by our team.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Ivette,We appreciate that you took the time to share your experience with us.It seems that we did not meet all of your expectations and we are sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.We are sincerely sorry to learn of your dissatisfaction with the cleaning of your room, at Barceló we are fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. On a future occasion please do not hesitate to inform our reception of any concerns, our team will promptly address the issue and take action in any situation that does not adhere to our established standards.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Noelia Blázquez RodríguezGuest Experience Manager

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.저희 호텔의 객실 컨디션에 만족하셨다니 정말 기쁩니다. 저희 호텔은 최상의 편안함을 제공하기 위해 항상 세심하게 객실을 관리하고 있습니다. 또한, 저희 직원들의 친절함과 적극적인 서비스에 대한 칭찬의 말씀 감사합니다. 다른 불편함 없이 편안히 머물다 가신 것 같아 다행입니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Noelia Blázquez RodríguezGuest Experience Manager

Estimado Roberto Jose,Agradecemos imensamente pela sua positiva avaliação sobre sua estadia no Hotel Barceló Granada Congress. Ficamos felizes em saber que você apreciou a excelente acomodação, a boa localização e a atenção da nossa equipe de atendimento.É sempre gratificante receber feedbacks tão positivos dos nossos hóspedes, pois trabalhamos constantemente para proporcionar experiências memoráveis. Esperamos tê-lo/a novamente como nosso hóspede em um futuro próximo e oferecer-lhe mais momentos agradáveis durante sua estadia.Agradecemos por escolher o Hotel Barceló Granada Congress e por compartilhar sua experiência conosco.Atenciosamente,Noelia Blázquez RodríguezGuest Experience Manager

Estimada Dolores,Agradecemos sinceramente que haya tomado el tiempo para dejarnos su opinión sobre su pasada estancia. Sin embargo, nos sorprende profundamente recibir una calificación tan baja, ya que durante su estancia y y durante las interacciones que tuvimos con usted no hemos recibido ningún comentario por su parte que indicara algún descontento.Nos hubiera gustado tener más detalles para abordar cualquier aspecto que haya podido causarle insatisfacción, ya que nos brinda la oportunidad de mejorar.Esperamos tener la oportunidad de recibirle nuevamente para demostrarle nuestro compromiso con su comodidad y bienestar.Atentamente,Noelia Blázquez RodríguezGuest Experience Manager

Estimado Luis,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Granada Congress para su visita a Granada y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos alegra mucho saber que disfrutó de nuestros desayunos en el primer piso y que estos fueron de su agrado. Trabajamos con dedicación para ofrecer una variedad de opciones saludables y de calidad, como nuestro concepto de desayuno B-LikEat que incluye pan de masa madre orgánico y superalimentos. Es gratificante leer que la limpieza de la habitación cumplió con sus expectativas al 100%. La condición del hotel, el servicio proporcionado y las comodidades de la habitación también han recibido una valoración positiva, lo cual nos indica que estamos en el camino correcto para brindar una experiencia satisfactoria a nuestros huéspedes.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Noelia Blázquez RodríguezGuest Experience Manager

Kjære gjestVi beklager å høre at rommet og fasilitetene ikke møtte dine forventninger til et 5-stjerners hotell. Vi tar tilbakemeldinger som dette alvorlig og vil se nærmere på de punktene du nevnte, slik at vi kan forbedre oss. Vi er lei for at løsningene som ble tilbudt under oppholdet ikke var tilfredsstillende. Det er viktig for oss at alle gjester har et behagelig opphold, og vi setter pris på din tilbakemelding angående komforten på sengen og kvaliteten på sengetøyet. Det er riktig at parkering er en betalingstjeneste, og vi beklager hvis dette ikke var tydelig kommunisert.Vi håper å ønske deg velkommen tilbake til hotellet i fremtiden for en enda bedre opplevelse.Med vennlig hilsen,Noelia Blázquez RodríguezGuest Experience Manager

Estimado Juanjo,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Granada Congress, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Será un placer volver a darle la bienvenida en su próxima visita a Granada.Reciba un cordial saludo,Noelia Blázquez RodríguezGuest Experience Manager

Dear Lalit,Thank you for your review.We are delighted to hear that you found our rooms and beds comfortable, and that our staff was able to promptly address the issue with your air conditioning. Our team is dedicated to providing excellent service to ensure a pleasant stay for our guests. We are also glad that you enjoyed our convenient location, just a short walk from the city center.We hope to welcome you again in the future. Best regards,Noelia Blázquez RodríguezGuest Experience Manager

Estimado Mario, Gracias por sus comentarios tras su visita a nuestras instalaciones y por la inmejorable puntuación con la que ha valorado su experiencia.Sentimos si el tamaño de la piscina no fue el que esperaba, pero confiamos en que haya disfrutado plenamente de la misma y de las vistas que ofrece. El tamaño de la misma no puede ser el que nos gustaría por su ubicación en la azotea del hotel.Nos complace sobremanera comprobar en su reseña que el excelente tamaño de la habitación en la que se alojó colmó por completo sus mejores expectativas. La amplitud de nuestras estancias proporciona un plus añadido de comodidad que nuestros huéspedes suelen valorar de forma muy positiva.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un saludo,Noelia Blázquez RodríguezGuest Experience Manager

Chère Patricia, Nous voulons vous remercier de ce résumé si positif de votre séjour que vous nous avez fait parvenir.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Noelia Blázquez RodríguezGuest Experience Manager

Dear Rodney, Thank you very much for your kind feedback.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Felix, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Minh Tri Eric, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager