Executive Suite | Hypo-allergenic bedding, individually furnished, desk, laptop workspace

Reviews of Hotell Onyxen

4 out of 5
Hotell Onyxen
Sten Sturegatan 23, Gothenburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1012 reviews" "
Rating 8 - Good. 362 out of 1012 reviews" "
Rating 6 - Okay. 86 out of 1012 reviews" "
Rating 4 - Poor. 19 out of 1012 reviews" "
Rating 2 - Terrible. 14 out of 1012 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness
Cute but not accessible
It is a very cute hotel in downtown Gothenburg, very chic and boutique and easy to access public transportation. If you have a car, this is not a hotel to stay at as well they claimed to have on-site parking. They don’t actually have that many spaces on site and it’s a first come first serve so you have to park in a random parking lot down the street and hope that their spacefor you there. The staff was very nice and very courteous but this is also not a hotel to stay at if you have any mobility issues as they have an elevator. For you there. The staff was very nice and very courteous but this is also not a hotel to stay at if you have any mobility issues as they have a elevator, but it is very tiny and can barely fit one person and their luggage, and they have a lot of stairs to get in and around the hotel, without any handrails, which also makes it very difficult if you are traveling alone and have mobility issues. To be fair we were notified ahead of time that they were not very accessible and could not meet any bathroom accommodation requests, but they did not specify the difficulty in getting around and into the hotel.
Stayed 2 nights in Dec 2023
Response from Sara, Front desk on 3 Jan 2024
Hej Teresa, thank you for your review. We are sorry about your experience regarding the accessability. We are unfortunately not accessable, we know this and try to inform our guests as much as possible. We wish to change this one day of course, but the old builiding that we are in makes it a bit hard. We really hope that it is something we can work on for the future. Kindest regards, Sara, Hotell Onyxen

10/10 Excellent

Seyed Hesam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 6 nights in Oct 2023
Response from Sara, Receptionen on 19 Oct 2023
Hi Seyed, thank you for your nice review! We are glad to hear that you enjoyed your stay with us. Hope to see you again! Kind regards, Hotell Onyxen

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and the breakfast superb.
Stayed 4 nights in Jun 2023
Response from Sara, Front desk on 5 Jul 2023
Hi Steven, thank you so much for your kind review! It is so nice to hear that you had a good stay here with us and we hope to get to welcome you back to us in the future. Kindest regards, the staff at Hotell Onyxen

10/10 Excellent

Michael, Rockville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay for 2 days. The staff was uniformly upbeat and helpful. The rooms are unique, on the smaller side by American standards but well appointed and equipped. Comfortable bed and great shower. An easy and quick tram ride from Gothenburg Central Station or a 20 minute walk, in the Heden neighborhood. Lots of good restaurants nearby and nice area. Easy to get to the Haga District and other noteworthy sites via tram (get day pass at 7-Eleven and tap on tram or bus to activate). They serve a nice breakfast in the morning and have coffee available throughout the day. I definitely recommend staying here, it was great.
Response from Sara, Front desk on 27 May 2023
Hi Michael, thank you for your kind review and comments. It means so much for us to hear that you enjoyed your stay and we warmly welcome you back should you be in Gothenburg again. Best wishes, Hotell Onyxen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sara, Receptionen on 29 Apr 2023
Thank you for your review, we are happy you had a good stay with us and hope to see you again! Kind regards, Hotell Onyxen

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very nice selection of fresh fruit. Staff friendly and helpful. Excellent location. Old building with character.
Stayed 4 nights in Apr 2023
Response from Ola, Front desk on 12 Apr 2023
Dear Anna,Thank you so much for your kind words and the high rating! Truly appreciated. I agree, our breakfast fruit plate is very nice... :)Our warmest welcome back!//Ola

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back and recommend to others
We had a very difficult situation in the end of our stay and the staff were fantastic. They did everything for us and I will tell all people I know about this hidden gem of a hotel!!
Stayed 3 nights in Feb 2023
Response from Sara, Front desk on 13 Feb 2023
Hi Adam, thank you so much for the lovely review! We are very happy to hear that you had a good stay with us, and we hope to see you again in the future. Best wishes, Hotell Onyxen

10/10 Excellent

Glen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Family in Gothenburg
Stayed 1 night in Dec 2022
Response from Hotell Onyxen on 18 Dec 2022
Hello Glen, thank you for your review! We are glad you had a pleasant stay here at Hotell Onyxen! Kind Regards, Front Desk

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022
Response from Fredrik Sandquist - Hotel Manager on 6 Aug 2022
Hej Michael, Tack för att ni valde att bo hos oss, om du kommer något specifikt som hade gjort din vistelse bättre får du gärna höra av dig direkt till oss. Varmt välkommen åter!

10/10 Excellent

Marco

Stayed 1 night in Jul 2022
Response from Sara, Receptionen on 14 Jul 2022
Hej Marco, Tack för att du tagit dig tiden att lämna ett betyg. Varmt välkommen åter! Med Vänlig Hälsning, Hotell Onyxen

10/10 Excellent

Patric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Nathalie, Receptionen on 20 Jun 2022
Hej Patric, Tack för att du tog dig tiden att recensera oss! Alltid roligt att se när våra gäster haft det riktigt bra hos oss :) Önskar dig en fin sommar och ett varmt välkommen åter. Med vänlig hälsning, Nathalie, Receptionen.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and pleasant hotel.
Stayed 1 night in Jun 2022
Response from Ola on 16 Jun 2022
Thank you so much. :) Welcome back!

6/10 Okay

Linda

Stayed 1 night in May 2022
Response from Nathalie, Receptionen on 24 May 2022
Hej Linda, Tack för ditt betyg! Hoppas på att få välkomna tillbaka er hos oss i framtiden :) Allt gott! Med vänlig hälsning, Nathalie, Receptionen.

10/10 Excellent

Magnus

Stayed 1 night in May 2022
Response from Fredrik Sandquist - Hotel Manager on 17 May 2022
Hej Magnus! Tusen tack för att ni valde att bo på Hotell Onyxen, vad kul att ni har haft en så trevlig vistelse här, varmt välkomna åter!

8/10 Good

Jan

Stayed 3 nights in May 2022
Response from Sara, Receptionen on 10 May 2022
Hej Jan, Tack för att ni tog er tid att ge oss ett fint betyg. Vi hoppas och ser fram emot att få välkomna er igen! Med Vänlig Hälsning, Hotell Onyxen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Michelle, Receptionen on 6 May 2022
Hej kära gäst, Stort tack för toppen betyget! Det gör oss så glada att se att vistelsen här hos oss blev bra. Vi önskar tacka dig för denna gången och önskar dig varmt välkommen tillbaka hit! Med vänlig hälsning,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Nathalie S, Receptionen on 14 Dec 2021
Tack för det fina betyget Monica! Hoppas vi syns snart igen. Med vänlig hälsning,

10/10 Excellent

Darin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel
The nicest staff you’ll ever find! Super friendly but yet so professional!
Stayed 3 nights in Oct 2021
Response from Nathalie S, Receptionen on 29 Oct 2021
Hi Darin! Thank you so much for your review and kind words! We're very happy to hear you enjoyed your stay. Hopefully we can welcome you to us again in the future. Take care! Best regards,

8/10 Good

Caleb

Business traveller
Liked: Cleanliness, staff & service
Cute hotel with wonderful staff. I really enjoyed staying here. Unfortunately I needed to work from my room and the Internet is nearly impossible to use. Trued out to be extremely frustrating. But overall, I enjoyed the hotel.
Stayed 6 nights in Oct 2021
Response from Nathalie S, Receptionen on 25 Oct 2021
Hi Caleb! We're happy the stay was overall good, but understand that working wifi is a must. We're looking into it so thank you for letting us know about this issue! Hoep to see you again sometime in the future. Best regards,

10/10 Excellent

Manzoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Sandra on 23 May 2021
Hi Manzoor, Thank you for the positive review. Welcome back. Kind Regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good but there was no breakfast buffet.
Stayed 4 nights in Oct 2020
Response from Fredrik Sandquist Hotel Manager on 6 Nov 2020
Hi Michael, Thanks for staying with us, we are gald that you enjoyed your stay! Yes, unfortunately to keep everything as "Corona-safe" as possible we currently do not have our buffet but we hope that we will be able to offer it soon again. Warm welcome back!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Michelle, Receptionen on 8 Mar 2020
Hej Maria, Stort tack för det fina betyget! Det är verkligen roligt för oss att du valt att dela med dig av din upplevelse. Tack för att ni valde att bo hos och vi hoppas få välkomna er tillbaka till oss snart igen! Med vänliga hälsningar,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to book last minute due to a cancelled flight and ended up having a very pleasant stay. The staff were very friendly, the room was spacious and the breakfast was lovely.
Stayed 1 night in Feb 2020
Response from Jennifer, reception Hotel Onyxen on 11 Feb 2020
That's wonderful to hear, thank you for your feedback!

8/10 Good

Patrik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Jennifer on 9 Jan 2020
Tack Patrik! Ha en fortsatt trevlig vecka, önskar vi på Onyxen!

10/10 Excellent

Annika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Fredrik - Hotellchef on 17 Dec 2019
Tack Annika! Önskar dig en underbar dag!

2/10 Terrible

Nils

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel Onyxen - Worst Hotel Ever
My wife and my three kids stayed at Hotell Onyxen over the weekend. At the night between saturday-sunday we tucked in for the night. However just when we were falling asleep, around midnight loud (really loud) music started to play. We found out next morning that there was a party in the penthouse suite. Really loud music, screaming, even jumping around that all kept us from getting any decent chance for sleeping. I think it lasted until 5 in the morning, by then the hotel stay was totally ruined for us. We were exhausted from lack of sleep. So, conditions for going to work next monday were not great. This is the first time EVER that I was more relaxed before the hotel stay than after. A prudent compensation for this debacle would have been refunds for cost of the stay the night in question. At least. What we really got was 20% off the NEXT stay. No thanks! The stay at Hotel Onyxen is by far the worst hotel experience of mine and my wife's lives. And we have experienced several different hotels. I seriously recommend that you pick another hotel for a successful stay in Gothenburg. I mean, a party that loud, lasting for an hour or so would be annoying, but tolerable. But this lasted the entire night. If this hotel had any type of standard I think you'd expect the hotel management to put a stop to some of their guests harassing their other guests his way. But obviously not Hotel Onyxen.
Stayed 2 nights in Dec 2019
Response from Fredrik - Hotel Manager on 16 Dec 2019
Hi Nils, I'm so sorry for the bad stay you have experienced at Hotel Onyxen. Please get in touch with us and we will provide compensation for this.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Michelle Larsson, Front Office on 28 Oct 2019
Hi Peter, We're thankful for your kind scoring! We really appreciate to know that we have provided an enjoyable stay and truly hope to get the pleasure to welcome you back again! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Cheap and cheerful
Stayed for 3 days at Hotell Onyxen, Overall hotel located within 15 minutes walk of main city centre, local tram and bus located with 2 minutes walk. Overall cost was reasonable for the quality and comfort. Hotel is reasonably presented, however staff are not hugely friendly but will answer questions when asked. Breakfast is a nice spread of cereal, bread, cheese, meat and some warm foods. Enough to start your day. Tea and coffee available in reception but had to ask several times for more milk or hot water. Room was comfortable, however located over the drive way got smoke from smokers below when opening the window. Bathroom was very small in comparison to the size of the room which was quite spacious. Overall a reasonable stay for the cost.
Stayed 4 nights in Sep 2019
Response from Jennifer, Reception on 6 Oct 2019
Hello dear guest! I'm glad you took your time and gave us this feedback. We’re normally known for our nice staff, and we regret that we missed to give you that extra smiles and cheerfullness! I'm glad you liked our popular breakfast! Due to the new law in Sweden it is actually not allowed to smoke next to the entrance of the hotel, so i'm sorry that happend. Hope you had a wonderful time in bohemian Gothenburg! We would love to welcome you back next wonderful time! Kind regards, Jennifer Vikingsson

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Family with small children placed on first floor without elevator. No air conditioning and noisy street outside. Room was nice, staff friendly.
Stayed 2 nights in Jul 2019
Response from Michelle, Receptionist on 11 Aug 2019
Hi dear guest, Thank you for taking the time to tell us your opinion about your stay here! We really appreciate your kind comments about the friendly staff and the room. We're very sorry that you could not have a better experience with us. Unfortunately the building is old, which has a lot of charms and perks but as well some defects. We will try to figure out a way to solve this dilemma for the future. it would be a pleasure to welcome you back here again soon! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Enrika on 2 Aug 2019
Hej kära gäst! Tack för din feedback! Välkommen åter! Med vänliga hälsningar Enrika Reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
very nice, but not quite 90€/night value...
nice design throughout plus functional room. friendly service. rather poor selection of international channels; only sky news for politics...modern bathroom was fine. good enough breakfast. the single room was spacious and comfortable. for the rather high price a fridge would be nice.
Stayed 1 night in Jun 2019
Response from Fredrik - Hotel Manager on 13 Jun 2019
Dear guest, Thank you for the kind review! We're happy you enjoyed your stay here. We are planning to equip certain room categories with fridges in the near future. Welcome back!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Michelle, Receptionen on 10 Jun 2019
Hi dear guest, Thank you for your rating! We are pleased to know that you enjoyed your stay here and we wish you a warm welcome back! Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great hotel, fantastic restaurant too They couldn't do enough for us. Had a problem with the TV signal, very same day an engineer appeared and sorted, was not expecting that. Really big rooms. Highly recommend the restaurant downstairs, exquisite food.
Stayed 3 nights in Apr 2019
Response from Emma on 11 Apr 2019
Hi David! Thank you so much for your kind words, it's really nice to hear that you enjoyed your stay here. Maybe we'll see you back here some time :) Wishing you a great Thursday!

8/10 Good

Jonathan, Stamford, CT US

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in quiet neighborhood that was within easy walking distance of a number of sites and attractions.
Stayed 1 night in Aug 2018
Response from Emely, Receptionen on 21 Feb 2019
Thank you for your lovely review! We hope to welcome you back soon.

10/10 Excellent

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experiences
Stayed 2 nights in Jan 2019
Response from Michelle, Receptionen on 30 Jan 2019
Hi Hamid, Thank you for your nice feedback. We are really happy that you had such a good stay here with us and are hoping to be able to welcome you back soon. Best regards,

10/10 Excellent

R&D, Melbourne Australia

Liked: Cleanliness, staff & service, room comfort
The hotel the staff and location were really great the only negative was the tiny 2 person or 1 person with luggage lift. Like that they had a central ground floor location with tea and coffee and a small bite to eat.
Stayed 5 nights in Nov 2018
Response from Michelle, Receptionist on 11 Jan 2019
Hi, Thank you for staying at our hotel and taking your time to write us a feedback. We really appreciate to know that our guests has enjoyed their stay here and apologize about the elevator. We are awere of it and trying to our best to resolve it. Warmly welcome to visit us again!

8/10 Good

Anette

Travelled with partner
Liked: Staff & service, property conditions & facilities
Bra beläget om man skall till Ullevi, Scandinavium, Liseberg. Mysigt, äldre hus.
Stayed 2 nights in Feb 2024
Response from Receptionen, Linnéa on 1 Mar 2024
Hej Anette, stort tack för den fina recensionen! Varmt välkommen åter.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fint och mysigt litet hotell med vänlig personal och bra frukost. Perfekt läge om man ska till Skandinavium eller Svenska mässan.
Stayed 1 night in Feb 2024
Response from Receptionen, Linnéa on 23 Feb 2024
Hej Jennifer, stort tack för den fina recensionen! Det glädjer oss att du haft en fin vistelse. Varmt välkommen tillbaka!

8/10 Good

Per

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prisvärt
Stayed 2 nights in Jan 2024
Response from Sara, Receptionen on 4 Feb 2024
Hej Per, tack för din recension. Härligt att ni trivdes fint hos oss. Varmt välkomna åter! Med vänliga hälsningar, Hotell Onyxen

10/10 Excellent

Stefan

Stayed 2 nights in Dec 2023
Response from Ola, Front desk on 30 Dec 2023
Tusen tack Stefan! Så roligt att se att du trivdes bra hos oss :)Varmt välkommen tillbaks!Gott nytt år!//Vi på Onyxen

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ola, Front desk on 30 Dec 2023
Dear Nour, Thank you so much for rating us so highly! Our warmest welcome back. :)//OlaHotell Onyxen

10/10 Excellent

Tobias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara, Receptionen on 24 Dec 2023
Hej Tobias, tack för toppbetyget! Vad roligt att ni hade en trevlig vistelse hos oss. Varmt välkomna åter! Med vänliga hälsningar, Hotell Onyxen

10/10 Excellent

Connie

Stayed 1 night in Dec 2023
Response from Receptionen, Linnéa on 11 Jan 2024
Hej Connie, Tack för din fina recension. Varmt välkomment tillbaka!Bästa hälsningar

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Sara, Receptionen on 23 Dec 2023
Hej kära gäst, tack så mycket för din recension! Vi hoppas att vi ses igen. Med vänliga hälsningar, Hotell Onyxen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara, Receptionen on 23 Dec 2023
Hej kära gäst! Tack för att vi fick toppbetyget, varmt välkomna åter :) Med vänliga hälsningar, Hotell Onyxen

8/10 Good

Sara

Stayed 1 night in Dec 2023
Response from Sara, Receptionen on 23 Dec 2023
Hej Sara, tack för din recension! Vad roligt att du hade en fin vistelse hos oss. Hoppas vi ses igen! Med vänliga hälsningar, Hotell Onyxen

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara, Receptionen on 20 Dec 2023
Hej Sandra,Tack för er feedback, vi hoppas och ser fram emot att få välkomna er igen!Med Vänlig Hälsning,Hotell Onyxen

10/10 Excellent

Jespher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara, Receptionen on 20 Dec 2023
Wow, tack för ett så fint betyg. Varmt välkommen åter!Med Vänlig Hälsning,Hotell Onyxen

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ola, Front desk on 18 Dec 2023
Hej Jan,Ett stort tack för det fina betyget! Så roligt att du trivdes så bra hos oss på Onyxen. :) Vi hoppas att få se dig snart igen. //OlaHotell Onyxen

10/10 Excellent

Atle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tacka vet jag 60-talet
Vi bodde i Beatlesrummet. Det var inrett på ett hemtrevligt och mysigt sätt. Klar hemkänsla så fort du kom in. Bekväm säng som bara inbjuder till slappande. Roligt att gå runt i rummet och ta del av info. av olika slag och boken om Beatles som pricken över i. Servicen i receptionen och på frukosten var riktigt bra och personlig.
Stayed 1 night in Dec 2023
Response from Ola, Front desk on 18 Dec 2023
Hej Atle!Så roligt att höra att du tyckte om vårt fina Beatlesrum. :)Tusen tack för det höga betyget! Vi är väldigt glada över att du trivdes så bra hos oss på Onyxen. Varmt välkommen tillbaka snart.//Ola