Exterior

Reviews of Holiday Inn Express & Suites Fredericton, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 579 out of 1000 reviews" "
Rating 8 - Good. 319 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free upgrade due to an accessibility mishap and very friendly and accommodating front desk staff.
Stayed 2 nights in Apr 2024
Response from Team Freddy on 17 Apr 2024
Hi Jonathan. We apologize for the inconvenience and are glad we could accommodate you with an upgrade! Thank you for your kind words about our staff. We hope to see you again soon!

8/10 Good

france

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Freddy on 17 Apr 2024
Hello, France. Thank you for staying with us. We're glad you had a good stay!

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A quiet and convenient hotel for a weekend work trip!
Stayed 2 nights in Mar 2024
Response from Team Freddy on 21 Mar 2024
Hello, Adriana. Thank you for your nice review. We're glad you enjoyed your stay!

10/10 Excellent

Peggy Maxwell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were so helpful and friendly. The breakfast buffet was amazing and the take out bags were a great touch. Popcorn every evening in the lobby was a very sweet touch. I would definitely recommend this hotel to a friend.
Stayed 8 nights in Feb 2024
Response from Team Freddy on 13 Feb 2024
Hello, Peggy. Thank you for your very nice review. We are so glad that you enjoyed your stay, the breakfast and the popcorn! We look forward to seeing you and your friends in the future!

10/10 Excellent

Saira, North Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable beds.
Stayed 1 night in Feb 2024
Response from Team Freddy on 13 Feb 2024
Hi Saira. Thank you for staying with us and for recognizing the efforts of our housekeeping team! We're glad you enjoyed your stay. See you again sometime!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping, dentist office, and food.
Stayed 1 night in Jan 2024
Response from Team Freddy on 30 Jan 2024
Hi Donna. Thank you for your great review. We're glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023
Response from Guest Services on 4 Jan 2024
Thanks for staying with us, Sharon! We're glad you enjoyed your stay!

10/10 Excellent

Patricia D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient. Nice breakfast and breakfast staff
Stayed 1 night in Dec 2023
Response from Guest Services on 4 Jan 2024
Hi Patricia! We're glad you enjoyed your stay with us. See you again soon!

10/10 Excellent

jason

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Freddy on 23 Dec 2023
Hello, Jason. We're glad you had a nice stay with us and look forward to seeing you again sometime!

10/10 Excellent

Marilyn

Business traveller
Stayed 6 nights in Dec 2023
Response from Team Freddy on 23 Dec 2023
Hi Marilyn. We're glad you enjoyed your stay with us! See you another time!

10/10 Excellent

Sheila

Stayed 1 night in Dec 2023
Response from Team Freddy on 23 Dec 2023
Thanks for your review, Sheila! We're glad you enjoyed your stay!

10/10 Excellent

Joanne

Travelled with family
We only stay at Holiday Inn Express hotels. They never disappoint and the beds are incredibly comfortable!
Stayed 1 night in Nov 2023
Response from Guest Services on 29 Nov 2023
Hi Joanne. Thank you for your review! We're so glad you enjoyed your stay!

10/10 Excellent

Merle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast delicious, property clean, lots of parking. Staff friendly
Stayed 3 nights in Nov 2023
Response from Guest Services on 29 Nov 2023
Hello, Merle. Thank you for your review. We are happy to have had you as our guest and that you enjoyed your stay!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Bed very comfortable. Managers name was OK. He made my day when I was having a bad one. Included breakfast was above average.
Stayed 1 night in Nov 2023
Response from Guest Services on 14 Nov 2023
Hi Mark. We're glad you enjoyed your stay, the breakfast, and service from OK! We hope to see you again sometime!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Staff very friendly.
Stayed 2 nights in Nov 2023
Response from Guest Services on 14 Nov 2023
Hello, Frank. Thank you for your review. We're glad you enjoyed your stay!

6/10 Okay

Josyanne

Stayed 1 night in Oct 2023
Response from Guest Services on 4 Nov 2023
Hello, Josyanne. Thank you for choosing to stay with us here in Fredericton! We appreciated having you as a guest. If there is anything we can do to improve your next stay with us, please let us know.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful
Stayed 1 night in Oct 2023
Response from Team Freddie on 3 Nov 2023
Hi James. Thank you for your review. We're glad we could be of assistance while you were here. See you again soon!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great complimentary breakfast. Great dinner recommendation by front desk staff. Wifi was a bit slow but we eventually were able connect.
Stayed 1 night in Oct 2023
Response from Guest Services on 26 Oct 2023
Hi Michael. We're glad you enjoyed the breakfast and that our front desk staff was able to assist with a dinner recommendation! Thank you for choosing the Holiday Inn Express & Suites Fredericton!

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially like the separate bedroom livingroom set up.
Stayed 1 night in Sep 2023
Response from Lois on 18 Oct 2023
Hello Keith, Thank you for the feedback regarding your recent stay with us.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, clean, lovely breakfast.
Stayed 1 night in Oct 2023
Response from Team Freddy on 11 Oct 2023
Hi Barry. Thank you for your review. We are glad you enjoyed our hotel and the breakfast and hope to see you again in the near future!

10/10 Excellent

Gerald

Stayed 1 night in Sep 2023
Response from Team Freddy on 22 Oct 2023
Hi Gerald. Thank you for your review of your stay with us. We hope to see you again soon!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service
Gave me a step stool to get into bed as I am handicap much appreciated
Stayed 1 night in Oct 2023
Response from Team Freddy on 5 Oct 2023
Hi Sue. Thank you for choosing to stay with us! We appreciated having you as our guest, and are glad that we could accommodate you with a stool. We do have an accessible king room with a lower bed, if you should happen to be in our area in the future. Thank you again.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Sep 2023
Response from Team Freddy on 2 Oct 2023
Hello Evan. We are glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Team Freddie on 23 Sep 2023
Hi Linda. Thank you for your review. We are happy you chose to stay with us and look forward to seeing you again sometime!

10/10 Excellent

Jeanette

Travelled with family
Really appreciated the kindness and attentiveness of the breakfast room staff, as well as the nicely appointed and very clean room.
Stayed 1 night in Sep 2023
Response from Team Freddy on 23 Sep 2023
Hello Jeanette. We are so glad that you enjoyed your stay with us and appreciate your nice words about our breakfast staff. Thank you for choosing the Holiday Inn & Suites! We look forward to seeing you in the future.

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023
Response from Team Freddy on 17 Sep 2023
Thank you for your rating, Kathleen! We appreciated having you as a guest and hope to see you again in the future!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The cards were difficult, one worked perfectly every time, one didn’t work at all and when it was replaced, the new card worked intermittently. Even the cleaning staff had difficulty with our room. It was quiet for all but the last night when we could hear a lot of noise from the room above.
Stayed 4 nights in Sep 2023
Response from Team Freddie on 29 Sep 2023
Hello Karen. Thank you for taking the time to share details of your stay with us. We appreciate your comments, as they help us to make improvements going forward. Thank you for choosing the Holiday Inn Express & Suites!

10/10 Excellent

Sherman

Liked: Cleanliness, amenities
Great service
Stayed 1 night in Sep 2023
Response from Team Freddy on 17 Sep 2023
Hello Sherman. We are glad you enjoyed your stay with us and look forward to seeing you again sometime!

8/10 Good

Alan

Stayed 1 night in Aug 2023
Response from Team Freddie on 28 Sep 2023
Hello Alan. Thank you for choosing to stay with us! We look forward to seeing you again in the future!

10/10 Excellent

Cherrill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Freddy on 23 Sep 2023
Hello, Cherrill. Thank you for choosing to stay with us here in Fredericton, and for your five star review! We appreciated having you as our guest.

8/10 Good

Brian Rocky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Nice hor breakfast. The beds were getting a little sunken where people lay. Probably no one mentions this I would think that a Holiday inn would have better quality toilet paper and "kleenex " Just saying. Otherwise a very nice hotel.
Stayed 2 nights in Aug 2023
Response from Team Freddy on 29 Sep 2023
Hello, Brian. Thank you for taking time to share your concerns with us. Your comments help us to make improvements in the future, and we appreciate your input. We look forward to having you stay with us again sometime.

8/10 Good

Elaine

Stayed 1 night in Aug 2023
Response from Team Freddy on 23 Sep 2023
Hello Elaine. We are glad that you chose to stay with us during your travels and hope to see you again soon!

10/10 Excellent

Rena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Team Freddy on 1 Sep 2023
Hello Rena. We are happy to have had you stay with us and hope to see you again in the future!

10/10 Excellent

Junaid

Travelled with family
Liked: Amenities
Nice clean property with good breakfast
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Thanks for staying with us!

8/10 Good

Yongming

Travelled with family
Liked: Cleanliness, amenities
Very clean and staff is so nice
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Thanks for staying with us and noticing our housekeeping efforts!

10/10 Excellent

Natalie

Travelled with family
Liked: Amenities
Great room, staff and breakfast buffet!
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Thanks for staying with us!

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely kind, especially the breakfast staff. The bed were super comfy and breakfast was Delish! The bathrooms could use an update though.
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Thanks for choosing our Hotel and recognizing our team members!

8/10 Good

Andrew

Stayed 1 night in Aug 2023
Response from Team Freddy on 17 Sep 2023
Hello, Andrew. We are happy that you chose to stay with us and look forward to seeing you again in the future!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2023
Response from Brian on 28 Aug 2023
Thanks for staying with us!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we enjoyed our stay. The room was perfect for our needs. Only complaint was the walls in the bathroom needed wiping down. Hopefully it was hair product on the walls. That said we would stay there again.
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Thanks for staying with us!

10/10 Excellent

Mike

Liked: Amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Thanks for choosing our Hotel!

8/10 Good

Jeffrey, Corea

Stayed 2 nights in Aug 2023
Response from Team Freddy on 23 Sep 2023
Hello Jeffrey. Thank you for choosing to stay at the Holiday Inn Express & Suites! We were glad to have you as our guest and hope to see you again in the future.

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms. Breakfast was amazing. Would highly recommend this hotel.
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Thanks for staying with us! Appreciate your recommendation.

10/10 Excellent

Edward, Halifax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything, breakfast bar was excellent, clean and well stocked.
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Thanks for choosing our Hotel

10/10 Excellent

Gisele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Tout etait parfait,pres des restos Propre
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Merci de rester avec nous

10/10 Excellent

Azadeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean bed linens, comfortable beds, overall nice stay
Stayed 1 night in Aug 2023
Response from Team Freddie on 12 Aug 2023
Hi Azadeh. We are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

April

Liked: Cleanliness, staff & service
Very uncomfortable bed
Stayed 1 night in Aug 2023
Response from Guest Services on 28 Aug 2023
Thanks for choosing our Hotel. Sorry to read that your bed was not comfortable

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, quiet, good breakfast and comfortable beds
Stayed 2 nights in Jul 2023
Response from Team Freddy on 12 Aug 2023
Hello Troy. Thank you for your nice review. We're glad you enjoyed your stay and hope to see you again in the future!

8/10 Good

Pamela

Stayed 2 nights in Jul 2023
Response from Guest Services on 28 Aug 2023
Thanks for staying with us!

10/10 Excellent

Bartosz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, the staff was very friendly and the breakfast was awesome.
Stayed 2 nights in Jul 2023
Response from Team Freddie on 12 Aug 2023
Hi Bartosz. Thank you for your kind remarks. We're so glad you enjoyed your stay with us! We look forward to see you again sometime soon.