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Reviews of c-hotels Diplomat

4 out of 5
c-hotels Diplomat
Via Alamanni Luigi 9, Florence, FI

Reviews

8.2

Very good

Rating 10 - Excellent. 355 out of 880 reviews" "
Rating 8 - Good. 340 out of 880 reviews" "
Rating 6 - Okay. 126 out of 880 reviews" "
Rating 4 - Poor. 27 out of 880 reviews" "
Rating 2 - Terrible. 32 out of 880 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vasanthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, staff were excellent and extra helpful. They went above and beyond to help us when we lost our phone in a taxi. We are grateful and thankful to the staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

ZAINAH

Stayed 2 nights in Nov 2023

10/10 Excellent

Noelia

Travelled with family
Very clean hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

Masis, Glendale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in
Stayed 1 night in Oct 2023

10/10 Excellent

LEONG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and just directly opposite Santa M V station.
Stayed 3 nights in Oct 2023

8/10 Good

Jahmelah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the flexibility at check-in. When we returned to check-in (still early 2pm) the room was ready and our luggage was delivered. We didn’t read that check-out was at 11 and wasn’t informed until day of by a phone call from reception. As a hotel employee in the states we stripped the bed and straightened up the room to make it as easy as possible for our housekeeper. I would strongly suggest making people pay an incidental hold for taxes and fees at check-in. We were followed out of the hotel with an inquiry about payment and our one key card as we departed. It was embarrassing and insulting. I’ve never had to physically check-out of a hotel unless it was an early departure. I’ve also worked in the industry for 20 years and travel often.
Stayed 1 night in Oct 2023

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at c-hotels diplomat in Florence recently! The staff were helpful, and the hotel is surprisingly quiet despite being in a central neighbourhood and close to the train station. There is parking in a lot right next door, though it's a bit expensive this was expected given that it's in a major city. The room was very comfortable and clean. The only major drawback was there was a faint smell of sewage in the lobby that never really went away, but both myself and my partner noted it the whole time. The hotel is located in a very central area, easy to walk to everything.

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for central Florence, tram and railway station at the doorstep.
Stayed 1 night in Sep 2023

10/10 Excellent

William J

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a night
Stayed 1 night in Jul 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Yury, Langhorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean hotel, breakfast with limited options. The rooms are tiny.Staff is friendly and helpful. Hotel is very conveniently located near station and the centre. I recommend this hotel for a short visit.
Stayed 2 nights in Sep 2023

2/10 Terrible

Leah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the bathroom and i had a leak in my room. The hotel had a sulfur smell.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was very very dark. Rate was also expensive. We went to Rome immediately after and stayed at another hotel next to train station as well. It was much much much nicer for same price. Bigger room, better service, breakfast inclusive for the Rome hotel. Will not stay here again next time.
Stayed 5 nights in Sep 2023

8/10 Good

sabileh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good location, close to everything
Stayed 1 night in Sep 2023

10/10 Excellent

georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 STARS AT A GREAT PRICE.
Excellent location near the train station. Also close to the most espectacular and iconic church of florence. Hotel provides elevator which is very appreciated because not many hotels in Florence count with this service. Very clean and modern room, i loved the tub in room with a separate shower. I highly recommend this hotel. I rate it ⭐️⭐️⭐️⭐️⭐️.
Stayed 1 night in Aug 2023

8/10 Good

Julia

Stayed 1 night in May 2023

10/10 Excellent

Monica Diaz Melendez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice if you want to be close to the train station and walk around Florence.
Stayed 1 night in Jul 2023

8/10 Good

Murp

Stayed 1 night in Jul 2023

10/10 Excellent

Nelida

Liked: Cleanliness, staff & service
Friendly staff, convenient location
Stayed 2 nights in Jun 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Hersey

Stayed 2 nights in May 2023

10/10 Excellent

Thomas, San Francisco

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my stay. I will book again and highly recommend.

10/10 Excellent

Cheuk Yiu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 1 night in Apr 2023

8/10 Good

Javier, Mesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good option, convenient location, clean and friendly staff. Excellent breakfast
Stayed 2 nights in Apr 2023

10/10 Excellent

Ciro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Mar 2023

8/10 Good

Paul, San Jose

Liked: Staff & service
Stayed 3 nights in Mar 2023

10/10 Excellent

YIRU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Love the aesthetic! Only complaint is there was a misquote kept me awake all night lol 😂 got bitten all over my face
Stayed 2 nights in Feb 2023

8/10 Good

SUNG KUK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is very good. Room air condition is not good

10/10 Excellent

DIEGO

Stayed 1 night in Dec 2022

6/10 Okay

Stephanie

Liked: Staff & service
Convenient location; however, I was not impressed. The hotel has a weird smell and can hear noise from ppl walking and talking in the hallways.

10/10 Excellent

Flor D., Vega Baja

10/10 Excellent

Gustavo, Orlando

Stayed 1 night in Oct 2022

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and quiet. Tv had a few English channels. Nice and close to the central train station. Would absolutely recommend staying here, it was great.
Stayed 4 nights in Oct 2022

10/10 Excellent

Stephen, Toronto

Stayed 1 night in Oct 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable, very clean and the location was very convenient, across the street from the train station, they held my luggage all day while I went on a tour .. highly recommended
Stayed 1 night in Aug 2022

8/10 Good

Arely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has an amazing location, just 5mins walk from train station and 15 - 20 mins from the heart of Florence. The room was comfortable and actually very decent size. It was a good choice. We booked this hotel for being VIP Access, too bad it meant nothing, hotel should pay attention because this creates an expectation and not receiving it was a boomer.
Stayed 1 night in Jul 2022
Response from db on 26 Jul 2022
Dear Arely, thank you for choosing our hotel and for leaving your comments on your experience. We are pleased that you appreciated our services and the quality of our breakfast, but we are sorry for the misunderstanding due to an error in the sales channel, as we have not subscribed to any VIP treatment. We hope to welcome you again and in the meantime, we wish you one have a good day. Lapo Bonciani - Customers relations manager.

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Service was excellent and the staff was quite attentive.
Stayed 2 nights in Jul 2022
Response from db on 26 Jul 2022
Dear customer, thank you for choosing our hotel and for leaving a positive evaluation of your experience. We are pleased that our strategic position and the quality of our services made your stay pleasant and therefore we look forward to welcoming you again for your next visit to Florence. A cordial greeting from all of us. Lapo Bonciani - Customers relations manager

8/10 Good

Sammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is great. I needed salt urgently for a medical reason, the people at the front desk told me I have to go to their sister hotel myself to get it which I found to be very unprofessional. Apart from that, the cards for the room keep needing a reset but otherwise the stay was great.
Stayed 3 nights in Jul 2022
Response from db on 17 Jul 2022
Dear customer, we are pleased to have been able to make your stay in Florence pleasant and we thank you for having positively commented on our services, but also for having provided us with your valuable recommendations. In the hope of being able to welcome you again in the future, we send you our cordial greetings. Lapo Bonciani - Customers relations manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and services.
This is my third time staying at C-Hotels Diplomat. The location is great , the rooms comfortable and the staff helpful.
Stayed 4 nights in Jun 2022
Response from db on 11 Jul 2022
Dear customer, we are very pleased to read that we were able to positively surprise you and that you appreciated the quality of our services. your words give us new enthusiasm to continue and improve our beautiful work. Hoping to welcome you to our hotel soon, we greet you and wish you a happy day. Lapo Bonciani - Customers relations manager

2/10 Terrible

Ellen

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I would not suggest anyonev to stay at c-Diplomat Hotel in Florence. Our room was burgled while there. Thieves took the entire safe with all our valuables. People at the front desk were indifferent to our situation.
Stayed 1 night in Jun 2022
Response from db on 11 Jul 2022
Dear customer, we find your review offensive and unfair, based only on the fact that you suffered, (perhaps, because the police and insurance are investigating), a theft in your room. You are making false claims that no one has been interested in the very serious problem, which is also important for us to solve! We called the police and advised you on how to make a report. These bad things can happen anywhere and to anyone, even in their own home and it is certainly not the fault of the hotel or the services it offers. We had never had such a problem before.

10/10 Excellent

Tracy Schneider

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

2/10 Terrible

Darren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel firstly there is no air conditioning so the room is stuffy and really hot tried opening the windows but there is a sewage stench so freaking horrible and the hotel is filled with huge mosquitos I have killed at least 10 of it during a 2 night stay…reception is unfriendly and the sound proofing in the hotel sucks you can hear everyone loud and clear…won’t ever recommend this hotel
Stayed 2 nights in Apr 2022
Response from db on 14 Apr 2022
Dear Darren, we read with surprise your comments, which are very far from what our numerous customers usually write. Obviously you are free to write what he thinks, but we absolutely do not recognize ourselves in your description. Best regards Lapo Bonciani - Customers relations manager

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room with bad signal coverage however they switched us to another room and it worked perfectly. My son had homework so we appreciated the wifi. The room was really nice too. The breakfast was delicious! In walking distance to everything. Great place!
Stayed 2 nights in Apr 2022
Response from DB on 8 Apr 2022
Dear Denise, We thank you for taking the time to review your experience at our hotel and we are delighted that we were able to meet all your expectations. Hoping to once again have the privilege of welcoming you in the future, we send you our best regards. Lapo Bonciani - Customers relations manager.

2/10 Terrible

Maitreyee

Liked: Cleanliness
Disliked: Staff & service, room comfort
Rude staff. Spotty Internet. Mosquitoes!!!
Hotel was critically short staffed and the employees at the front desk were always rude and unhelpful. We had to go down to the front desk several times over the course of our week long stay to get things that we had run out of such as toilet paper, coffee, etc. because the staff refused to bring those items to our room when requested. The internet was very spotty. Our room was full of mosquitoes because the window had not been closed properly. Overall, we had a miserable time at this hotel, and it ruined Florence for us.
Stayed 5 nights in Nov 2021
Response from db on 6 Apr 2022
Dear Guest, we are sorry that we have not been able to meet your expectations even if we honestly do not believe we deserve such heavy criticism and such an evaluation, considering the average of our customers' reviews. Obviously you are free to write what you deems right and on some aspects we will evaluate how to improve. Best regards, Lapo Bonciani - Customers relations manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from db on 13 Jan 2022
Dear Greg, We are pleased to read, from your ratings, that your stay in our hotel was to your complete satisfaction and we thank you for your choice and for having reviewed your experience. All that remains is to hope to be able to welcome you again for your next trip to our beautiful city of Florence and in the meantime we send you our cordial greetings. Lapo Bonciani - Customers relations manager.

10/10 Excellent

Martha

Travelled with partner
Liked: Staff & service, property conditions & facilities
Should include water. Great access to transportation. Can walk everywhere.
Stayed 1 night in Jan 2022
Response from db on 13 Jan 2022
Dear Martha, We are pleased to read, from your ratings, that your stay in our hotel was to your complete satisfaction and we thank you for your choice and for having reviewed your experience. All that remains is to hope to be able to welcome you again for your next trip to our beautiful city of Florence and in the meantime we send you our cordial greetings. Lapo Bonciani - Customers relations manager.

10/10 Excellent

Foo Ai-Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are well-appointed. It is right next to the train station.
Stayed 2 nights in Nov 2021
Response from db on 3 Dec 2021
Dear customer, good morning and many thanks for deciding to leave your opinion on your experience of staying at our hotel. It is to our great satisfaction to know that we have managed to respect your tastes and to make your stay in Florence pleasant. We therefore hope to welcome you again in the future and in the meantime we send you our best regards. Lapo Bonciani - Customers relations manager.

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great located hotel, next to the train station and in the heart of Florence's city centre. The hotel seems to have been recently refurbished. Staff was very accommodating, allowing us to an early check-in. We also got a free upgrade, and we absolutely loved our room! Very spacious, with an incredible view of the Dome and the mountains surrounding Florence. Bed was comfortable as well. We had an amazing stay, would definitely return to the same hotel next visit!! Grazie mile!
Stayed 1 night in Nov 2021
Response from db on 3 Dec 2021
Dear Andre, good morning and many thanks for deciding to leave your opinion on your experience of staying at our hotel. It is to our great satisfaction to know that we have managed to respect your tastes and to make your stay in Florence pleasant. We therefore hope to welcome you again in the future and in the meantime we send you our best regards. Lapo Bonciani - Customers relations manager.