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Reviews of Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, an IHG Hotel
3440 W Radio Dr, Florence, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 729 out of 1003 reviews" "
Rating 8 - Good. 200 out of 1003 reviews" "
Rating 6 - Okay. 35 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
Room very nice & clean; bed comfortable; would definitely recommend this property
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very new looking. It was very clean. Bathroom was nice. There were restaurants all around it and it was in a very quiet neighborhood. The front desk staff was very nice. I would stay here again and definitely.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Apr 2024

4/10 Poor

Shaunda

Disliked: Cleanliness
Not really clean like rated
Stayed 1 night in Mar 2024

10/10 Excellent

Rosalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms. No hotel smell when entering. Linens pillows comforter extremely soft. And smelled nice. Just wish there were more comfort height toilets in all rooms. But overall very nice bathroom!
Stayed 1 night in Apr 2024

10/10 Excellent

Theodore, Zebulon

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dalva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When driving to FL we always stay at this location to rest going south or back north. Great service and accommodations.
Stayed 1 night in Mar 2024

8/10 Good

john

Ok
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice in check in at check out really didn’t acknowledge. There was no body wash in our room, bottle was empty.
Stayed 1 night in Mar 2024

2/10 Terrible

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property area was great but room smelled like smoke stamina packets in pull out couch

6/10 Okay

Brittney

Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time at this hotel. Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very up to date and had plenty of plug for our phones and watches
Stayed 1 night in Mar 2024

6/10 Okay

emmalie

Stayed 1 night in Mar 2024

10/10 Excellent

Tara

All good
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, updated. Excellent breakfast. Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Kathy

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. All was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. We are elderly and were having trouble handling our baggage, the staff took time to help us. Thank you!!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spotless; they even provide a Keurig instead of the usual coffee tea bags. Refrigerator was roomy enough to hold food for trip and refreeze my ice packs. Staff was friendly and accommodating. This is my new go-to for trips to Florida.
Stayed 1 night in Mar 2024

10/10 Excellent

Ellen, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jeannetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate that I didn't try the breakfast that was offered. It was a beautiful 😍 hotel and I liked the little store that offered drinks and snacks at the front entrance. All the amenities were clean and inviting: pool, gym and dining area and to include the parking lot.
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness
No receipt was available at check out. Heating unit was noisy. Refrigerator was noisy.
Stayed 1 night in Feb 2024

8/10 Good

Carl, Sterling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
It was a very pleasant setting! The staff was professional and helpful! The breakfast was delicious and very well organized! Overall experience was excellent!
Stayed 1 night in Feb 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities
Elevator was concerning. When going down it made a horrible shudder and noise. Temp in fridge was too cold. Froze drinks. Tried to turn it down but the control wouldn’t move. Good stay otherwise.
Stayed 2 nights in Feb 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Will book again
Stayed 2 nights in Feb 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked in around 9pm, and the receptionist was very friendly. Welcomed me, offered a warm smile after s long days drive and had our room keys ready. Hotel is close to I95 and was perfect for the one night stay. Room was clean, and beds were very comfortable. Parking was easy, and plenty of food options around the area. We went to chillis and it was perfect. Quick service and delicious food. I would recommend. Area was safe and we had zero issues. Great hotel!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeanne F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast buffet was very well thought-out, I enjoyed the egg/egg white veggie omelette option. Just the right amount of choices & selections. The hot tub after our long drive was a therapeutic treat.
Stayed 1 night in Feb 2024

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2024

4/10 Poor

Kevin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bathroom smelled of cigarette smoke. Probably came through ceiling vent (usually they’re connected to other rooms). Shower head leaked, we could hear it dripping all night.
Stayed 1 night in Feb 2024

2/10 Terrible

Taylor

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was very nice. My girls loved the indoor pool. However the staff was no friendly. The lady at the front desk was super annoyed that I asked for extra towels and the ladies working the breakfast were very unfriendly and made many comments about wanting to leave work as we ate our breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Eileen, Venice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good choice for us.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and was well-maintained with friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Angelique Hayes

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very clean great staff
Stayed 1 night in Feb 2024

8/10 Good

Mabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from I 95 if you’re heading to Florida.
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 1 night in Jan 2024

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property before and will stay here again on our trip from Pa to Fl. Very convenient location to I-95. The hotel itself is modern, clean and the staff is very friendly and helpful!! Also great breakfast every morning.
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

CAROLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient and clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

linda

Travelled with partner
Liked: Property conditions & facilities
Stayed only one night very comfy, breakfast buffet was really good especially the coffee really good. Also we got to use the gym, it was clean and the equipment was great.
Stayed 1 night in Jan 2024

8/10 Good

Vladislav

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property has indoor pool, and breakfast included
Stayed 1 night in Jan 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024

4/10 Poor

Don

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel had no hot water. They were trying to fix it but no go. We stayed for two nites and no hot water either day.
Stayed 2 nights in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024