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Reviews of HomeTowne Studios by Red Roof Painted Post

2 out of 5
HomeTowne Studios by Red Roof Painted Post
304 S Hamilton St Building B, Painted Post, NY

Reviews

6.8
Rating 10 - Excellent. 149 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 277 out of 1000 reviews" "
Rating 4 - Poor. 156 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Staff & service
Very nice man at check in, wish I got his name
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 8 Apr 2024
Hello Jennifer, Thank you for taking a moment to share your feedback regarding your recent visit at the HomeTowne Studios by Red Roof Painted Post. It is so rewarding to read that you were welcomed by the hospitality of lovely staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Janet

Liked: Staff & service, property conditions & facilities
Good for the price
The price was right and overall a nice place to stay. A few suggestions...could use floor coverings, floors are very cold also the floors were quite dirty by the look of our socks after walking around. Secondly, there is a large gap under the door letting smells, sounds, light, and drafts into the room. The bed was comfortable, the hvac great. The lighting was very dim and the studio could of used additional seating aside from the table and bed. Again overall, I would stay here again but just a few upgrades would make stays much better.
Stayed 4 nights in Dec 2023
Response from Tianna RediResponse Specialist on 9 Dec 2023
Dear Janet,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Painted Post. It's great to read that you were pleased with the affordability of our location and the comfortability of your bed. However, you mentioned that the uncleanliness of the floors, the door situation and the other highlighted concerns that hindered your stay. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Huixing

Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 11 Oct 2023
I appreciate the time that you took to share your sentiments with us, Huixing. Our team at the HomeTowne Studios by Red Roof Painted Post appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 11 Oct 2023
Hello Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the HomeTowne Studios by Red Roof Painted Post appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Probably won't be back.
The room was comfortable but I cannot understand why the "kitchenette" that I rented did not have anything remotely related to kitchen use except a full-sized refrigerator which I very much appreciated. Missing were: cups, plates, flatware, teabags, coffee, etc. Fortunately we had one cup and teabags with us so I was able to have some tea in the morning before we left.
Stayed 1 night in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on 26 Sep 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PAINTED POST. It's great to hear that you found the room to be comfortable. However, I am sorry that your experience did not meet your expectations due to the issues highlighted which hindered your stay with us. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business at Red Roof. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Barbara

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy sucio y con fuga de agua !!!!
Mala experiencia en ese lugar,se nota que es un hotel viejo,con uno nuevo ,, el lugar nuevo se ve que hicieron renovación o algo por el estilo pero todo mal ,apenas llegamos a la habitación abrimos una llave de agua y empezó a salir agua y se inundó el piso de la habitación ! Fuimos dos veces a hablar con recepción, para decir lo sucedido, el joven estaba solo y era entendible que no podía dejar su lugar de trabajo solo,el fue siempre muy amable y le agradezco!! No se si había falta de personal pero los baños estaban muy sucios !!! Bueno volviendo al tema de la habitación inundada,, el encargado nos cambio de habitación después de una hora más o menos esperando pero fue peor la habitación estaba sucia el baño horrible con papeles en el inodoro ,,, fuimos denuevo a recepción !!! Nos volvió a dar otra habitación pero fue peor la verdad horrible !!!! Para hacer el cuento corto “!! Nos tuvimos que quedar a dormir en la primera habitación inundada ya que no había otra y ya a estas alturas era ya casi media noche !!!!! El de recepción vino limpio el piso ,,, y puso algo abajo del lavamanos para contener el agua y bueno eso no se podía usar !!!! Deberían por lo menos hacer una rebaja del hotel porque no valió la pena pagar ese dinero después de tanto mal rato ahí !! De cambiar 3 veces habitación para terminar en la primera !!!! Un caos !!!!
Stayed 1 night in Sep 2023
Response from Chirell Rediresponse Specialist on 9 Sep 2023
Dear Barbara,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Painted Post. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean room, flooded room, changing multiple rooms and you having a bad experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

6/10 Okay

Waqas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Area was great. Pool wasn't clean both days we stayed .
Stayed 2 nights in Sep 2023
Response from Oshane RediResponse Specialist on 6 Sep 2023
Dear Waqas, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the HOMETOWNE STUDIOS PAINTED POST regarding the area. I do apologize for the lack of cleanliness you described. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Xao RediResponse Specialist on 24 Aug 2023
Thank you for sharing your 5/5 rating with us, Shawn. Our staff at the HomeTowne Studios by Red Roof Painted Post was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

4/10 Poor

Manohar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Aug 2023
Response from Devorine RediResponse Specialist on 19 Aug 2023
Thank you for your recent review of your stay at HomeTowne Studios by Red Roof Painted Post, Manohar. I am glad your comments which states your stay was good. On the other, I was disheartened to see your 2/5 rating. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful
Stayed 3 nights in Aug 2023
Response from Devorine RediResponse Specialist on 15 Aug 2023
Thank you for taking the time to write a review of your stay at HomeTowne Studios by Red Roof Painted Post, Heather. It's great to hear that our staff was helpful. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine RediResponse Specialist

4/10 Poor

Craig

Disliked: Cleanliness, property conditions & facilities
There were things not working in the room, which caused major inconvenience.
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 16 Aug 2023
Hello Craig,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Painted Post. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for any inconvenience caused. On your next visit, should you encounter any issues with us, please do not hesitate to contact the front desk in an effort to address your concerns in real time. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna RediResponse Specialist

6/10 Okay

Abdul

Travelled with group
Disliked: Property conditions & facilities
There is TV that’s the like There is no microwave Bathroom dirty No security all doors to get in hotel open all the time Pillows smell
Stayed 1 night in Dec 2022

6/10 Okay

Kim, Kailua-Kona

Liked: Staff & service
The staff were friendly and helpful. The property is just not up to par. They are under construction now so updating some areas which is good. Waking up to pounding and banging is a little inconvenience but not too bad considering they are making improvements that are much needed. The bathroom and fixtures are old and not very clean. The towels that are sometimes left are filthy stained and should be thrown out. The restaurant is closed and breakfast is a bag meal but I don't typically eat there so it was not an issue for me. The outside door near my room kept getting blocked open with a stone but after I reported that to the staff, they were concerned and were checking on it. I stayed in a regular room and have complained in the past that it is difficult to work at the desk due to no outlets and this time there was a lamp that had an outlet, which I appreciated. Strange that there was a brand new full size refrigerator in the room. Not sure why since the only other amenity was the microwave but it was nice having access to a clean and spacious location to save the items I brought to the room. Price is good but some of these small things make a difference.

6/10 Okay

Zack

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Renovating
They are renovating so everything was a mess
Stayed 1 night in Nov 2022

10/10 Excellent

Joseph

Stayed 1 night in Nov 2022

6/10 Okay

Lynda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff was awesome but the hotel is definitely dated, a bit run down and in need of updates. It did look like they are making some changes while we were there though so thats good.
Stayed 2 nights in Oct 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

kavitha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

James

Part of the hotel was under construction. There was no signs on the outside doors warning of this and directing people to the other entrance. Accidently walked into the construction zone due to this and had difficulty finding my room. Additionally entrance was completely around the back of the building in a more secluded area.
Stayed 1 night in Oct 2022

6/10 Okay

Dharanya

Stayed 1 night in Oct 2022

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Oct 2022

4/10 Poor

James

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed and pillows need replacing. Room was clean. Bathroom needs updating.
Stayed 1 night in Oct 2022

10/10 Excellent

Stacey

Stayed 4 nights in Sep 2022

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Manager was nasty uncooperative and refused to listen to complaints Room was not clean Lights did not work properly
Stayed 2 nights in Oct 2022

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Water was cold in the shower. Doors did not have a stopping mechanism therefore whenever one closed - it slammed and echoed through the building
Stayed 1 night in Oct 2022

8/10 Good

Elizabeth

Liked: Staff & service
The hotel is undergoing renovations. Some areas are a bit grimy e.g. with the foot traffic of workers. My room was clean, warm and comfortable. Front desk staff friendly and helpful. Location super convenient to Corning. Yummy cafe across the street JELLY BEANS
Stayed 2 nights in Sep 2022

4/10 Poor

Mike

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They should advertise under construction, or shut down during renovations!! Manager pleasant, not his fault, but not a desirable place to stay when running a full marathon
Stayed 2 nights in Oct 2022

6/10 Okay

Michael

Business traveller
Disliked: Property conditions & facilities
Prices are decent.
Stayed 1 night in Sep 2022

2/10 Terrible

Shilpa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lousy lousy service crossroads dirty birds with her staying lean and was like 50 or or you can see through the twin comforters for a lump lump mattress was all like a hammock and cleanliness wise it was so gross. washroom very dirty everywhere black mould red stains in the tub around the tub in the toilet bowl all the black marks and it wasn’t clean at all washroom sink was so gross all the red marks and green and all that when you brush or open the tab tab post girls I have pictures of everything watered won’t drain in the tub sink for at least two minutes if you’re brushing your teeth all the gang is floating around now next comes to the furniture all the tables night tables lamps Drach phone TV feed feed the girls not cleaned at all I hope pictures for all of them and TV never work for three days not a single channel Was on.
Stayed 2 nights in Sep 2022

4/10 Poor

Steven

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property may have been in a state of renovation: would have appreciated knowing this before booking my stay.
Stayed 3 nights in Sep 2022

4/10 Poor

Paul

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
it said on web site a buffet breakfast and it was a grab and go i am a diabetic and i need to eat certain things which is why i picked the hotel and the bathtub plug was broken
Stayed 2 nights in Sep 2022

8/10 Good

Bipin

Liked: Staff & service, amenities
Good place to rest!
Stayed 1 night in Sep 2022

4/10 Poor

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
The man I spoke to on the phone was very friendly. No one on site was. Both the man on the phone and signs in the lobby told us that we would receive free breakfast sandwiches in the bag breakfast, but we didn’t any of our 3 mornings there. No one cleaned our room or replaced towels. The pool was FREEZING even though it was hot outside. There was remodeling junk everywhere. The room doors slammed SOO loudly and we seemed to be the only guests who made an effort to close them quietly. There was no trash can in the bathroom. All in all, it was very disappointing.
Stayed 3 nights in Sep 2022

6/10 Okay

Adriana

Travelled with family
Disliked: Property conditions & facilities
Hallways and stairs in maintenance, paint odor
Stayed 2 nights in Sep 2022

2/10 Terrible

Preetharaj

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I give 2 stars only for the reason that the rooms were painted new. Everything else were a real let down. Too dirty walk ways, and i think the facility is currently being renovated. When we entered the room, it was hot as a Arizona desert. The air conditioner unit was way too old and it took a good 2 hours to cool the room down to 72F. We were damn tired and so decided to use the room anyways. No fridge and oven and that is somewhat okay. However the high speed wi Fi as they advertised never exists. We did not even get 1 bar wi fi connection in the room. There was just one power outlet for the whole room and there was no room light other than a small table side lamp that lit the room dull. There was one more corner lamp which was unplugged and when i attempted to plug it , the power socket came out of the wall. The whole building looked like some set property for a horror movie. The paint smell was too much to bear and i was afraid i will get some allergy. We waited for the early morning and ran out of the room checking out. Did not attempt the breakfast reading the already numerous poor reviews. Absolute trash facility and I recommend everyone to avoid this at all cost. The receptionist is friendly but that did not help ease the stay in any way. Stayed there for just 1 night !
Stayed 1 night in Sep 2022

6/10 Okay

NANDAKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wifi not working
Stayed 1 night in Sep 2022

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They’re under renovation. There were dirty mattresses at the entrance. Our mattress was stained badly. There was a dirty towel behind the toilet. Either they missed it or the toilet was leaking. They toilet wouldn’t flush properly and the shower either. The shower slowly filled as you were showering. Paint overspray all over everything, carpets ,tables ,hangers ect.
Stayed 1 night in Sep 2022

2/10 Terrible

Rosie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!
It was horrible! They are renovating the hotel and it was a mess. They do not have a buffet breakfast, it was a frozen egg sandwich with a fruit cup and a bottle of orange juice. They do not clean the room during your stay. The gym is closed, the bar and restaurant are too! The parking lot has many potholes. The furniture was old, the bathroom was nasty and I had a renovated room!
Stayed 2 nights in Sep 2022

4/10 Poor

Breann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service
Nice place
They’re trying. Room was good, the bathroom was ok. Will stay here again if in the area.
Stayed 1 night in Aug 2022

8/10 Good

thomas

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2022

4/10 Poor

Carlos

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse experience, Breakfast was a fool. Smell humidity, room was dirty and the bed to small for 2 person
Stayed 1 night in Aug 2022

8/10 Good

Joanne, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were pleasant. The hotel is being renovated, it didn’t interfere with our stay at all.
Stayed 1 night in Aug 2022

6/10 Okay

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Katherine

Stayed 3 nights in Aug 2022

4/10 Poor

Jolene

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Took our kids on a trip touring the different falls. Drove 35 mins to this hotel for It to be gross. I was looking for a little cheap and they were cheaper but I’d have rather spent way less and got a motel for the same condition. Hair in our bed. Hotel it’s self wasn’t nice. To get to our room the floors were filthy as well as the walls. Made me nervous walking to our room. That our room was going to be worse, where my kids were going to sleep. Property was very misleading online. I wouldn’t have spent the money I did if I’d have known it would look like that. Breakfast was frozen Jimmy dean sausages sandwiches. Not the breakfast they advertised. Not impressed. Just get a motel if you’re looking at this hotel
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
OK stay.
Pros: Clean rooms, nice staff. Cons: being renovated so expect some work noise. Room Doors don't have dampers, so they slam hard and wake you up. they are understaffed so don't expect daily cleaning. and Breakfast is non existent unless you'll settle for a granola bar, and cold coffee.
Stayed 3 nights in Aug 2022

4/10 Poor

Marcia

Stayed 1 night in Aug 2022

2/10 Terrible

daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioner didn't work, the plumbing was broken and the halls were dirty.
Stayed 1 night in Aug 2022

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in dire need of a renovation. We reserved two rooms, and both were dirty, particularly the sinks and bathtubs, which not only had stains, but also the kind of grime that builds up when it hasn't been scrubbed in weeks. The rooms smelled of smoke. The public areas were dirty and worn, and the outdoor areas were bleak and poorly maintained.
Stayed 1 night in Aug 2022