All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Overall it was good, only think is the breakfast, coffee and orange juice was wiped out when I got there at 8 am, but they did get everything fill back up we just had to wait a few minutes. Other then that it was good.
Shalina
Stayed 1 night in Apr 2024
6/10 Okay
mario
Travelled with family, Business traveller
18 Apr 2024
Disliked: Property conditions & facilities
There was a stain on the bedding. Only a very thin blanket with no extra blanket available.
We came out to Elko for the poetry gathering. We were busy all day a very tired when we came back to the motel. The rooms are very clean and quiet and the beds are very comfortable.
Amie
Stayed 2 nights in Feb 2024
Response from Lisa on 19 Mar 2024
Thank you
8/10 Good
Philip, Warrenton
Travelled with pets, Travelled with partner
31 Jan 2024
Liked: Cleanliness, staff & service
It’s an older property but well maintained. Why don’t hotels have dog rooms with no caerpets?
Philip
Stayed 1 night in Jan 2024
Response from Lisa on 19 Mar 2024
Thank you
6/10 Okay
Sara
Travelled with family, Travelled with partner
29 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Tired, hole in comforter cover, odd smell
Sara
Stayed 1 night in Jan 2024
Response from Lisa on 19 Mar 2024
Thank you for choosing Best Western.com
6/10 Okay
Eileen
26 Jan 2024
Bed was okay a little hard, Expedia had made a reservation but the motel didn’t have it so had to pay for a room when I already paid Expedia
The hotel is nice. Older carpet, but nicely update bathrooms. Beds were comfortable. The pool area feels like it needs a deep clean, but the pool itself was very clean. Breakfast is great and the staff is friendly.
Check in was quick and smooth. Friendly service. The room was clean and nice. Bed was a little firm for me but my boyfriend love it. Overall everything was really nice.
Front desk agent was terrible, rude, and gave us a room that already had someone in it. Didn’t believe me when I told him and then forgot what room he moved us to. The pool is so gross and found dog poop in the hall.
Brian
Stayed 2 nights in Dec 2023
Response from Lisa on 29 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 775-738-8787.Sincerely,Lisa RomeroGeneral ManagerBest Western Elko Inn
The hotel was nice enough but the air didn’t work and it got so hot in our room. The windows were bolted shut so we couldn’t even open a window. At 10:30 pm the kid at the front desk called our room twice and woke us up. When we answered he did not identify himself at all and just demanded to know if we had a dog and if it was with us. We couldn’t sleep because of all the interruptions and ended up leaving not long after that. Terrible experience and we would NEVER stay there again!!!
May daughter left her air pods in the room, house keeping found them, called me, and the hotel shipped them home. Grateful for their honestly and help!!
Comfortable beds, very clean, grab bars and shower chair provided for handicap accessibility, good breakfast. Could have used better snow removal and later breakfast times - even an hour would be better than 9 am - had to rush to get there in time. Would highly recommend!
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 775-738-8787.Sincerely,Lisa RomeroGeneral ManagerBest Western Elko Inn
Everything was good, but the front staff could not find my reservation. Gave my id and showed the confirmation email. Was given a hard time with locating my reservation. Eventually my reservation was found and was given a key to my room.
The recent reviews were helpful, the property was clean and comfortable. A/C didn't make any noises! Staff polite and helpful.
Halbert
Stayed 1 night in Nov 2023
10/10 Excellent
James
Travelled with family, Travelled with pets
5 Nov 2023
Liked: Staff & service
The front desk staff - namely Sierra - was fantastic. Super helpful and professional. The hotel is “okay” - it’s a little sketchy but that whole town is sketchy. Bang for the buck makes it worth it. Will stay again.