Outdoor pool, pool loungers

Reviews of Hilton Garden Inn El Paso / University

3 out of 5
Hilton Garden Inn El Paso / University
111 W University Ave, El Paso, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1005 reviews" "
Rating 8 - Good. 278 out of 1005 reviews" "
Rating 6 - Okay. 71 out of 1005 reviews" "
Rating 4 - Poor. 42 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Travelled with partner
Nice stay and very clean. Definitely would recommend this place for travelers.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Terry, we're thrilled to hear you had such a pleasant experience at Hilton Garden Inn El Paso/University. Your kind words regarding our cleanliness are greatly appreciated. Thank you for recommending us to fellow travelers. We look forward to having you stay with us again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Brian, it's great to hear that you had a wonderful stay at Hilton Garden Inn El Paso/University. We're thrilled to receive your top mark rating. We appreciate you and look forward to welcoming you back in the future. Safe travels until then!

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minor maintenance needed around the hotel, but overall beautiful hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Ruben, it's great to know you appreciated the beauty of Hilton Garden Inn El Paso/University. We take your observation about the upkeep seriously and continually strive for improvement. Thank you for sharing your experience. We hope to see you again soon.

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large room, tv was a great size. Very quiet and very nice area.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Joan, thank you for taking the time to share your experience at Hilton Garden Inn El Paso/University. We're thrilled to hear that our spacious rooms, well-equipped entertainment facilities, and serene location meet your expectations. Your kind words truly inspire our team members. We can't wait to provide another memorable stay for you in the future.

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and house keepers were very helpful we enjoyed our stay and would recommend to anyone
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Patricia, it's wonderful you had such a positive experience at Hilton Garden Inn El Paso/University and enjoyed the friendliness of our team members along with the diligent service our housekeeping provided. Your recommendation means a lot to us. We look forward to welcoming you back for yet another outstanding visit.

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near the university.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Margie, we appreciate your positive feedback about the Hilton Garden Inn El Paso/University. It's wonderful to hear you enjoyed our convenient proximity to the nearby university. We hope to welcome you back in the future!

10/10 Excellent

Sylvie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great staff. Very clean. Large room . Had a diner at the restaurant . Not too pricey for the food that you get....
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Sylvie, we're thrilled to hear that you enjoyed your stay at Hilton Garden Inn El Paso/University. It's especially wonderful to know that our location met your needs and that you found our team members to be great. We appreciate your remarks on the cleanliness and spaciousness of your room. It's also delightful that you had the opportunity to dine at our restaurant and found our pricing satisfactory. We look forward to welcoming you back in the near future.

8/10 Good

Ulises

Travelled with family
Liked: Staff & service, property conditions & facilities
Is very near to Don Haskins Center
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Ulises, it's pleasing to see Hilton Garden Inn El Paso/University's prime location was beneficial for your visit. We hope to welcome you back in the near future.

8/10 Good

Salvador, Salt Lake city

Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Salvador, thanks for your rating on our Hilton Garden Inn El Paso/University. It appears you had a positive experience with us. We hope to provide an even more remarkable stay on your next visit. We await your return.

4/10 Poor

Florencia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Terrible sound of a fan outside de room, all night, and the staff refused to turn it off! Couldn’t sleep at all!
Response from Customer Service on 6 Feb 2024
Florencia, we understand that your recent stay didn't meet your expectations due to the unwanted sound issue you experienced throughout the night and we're sorry to hear that the solution provided by our team members didn't meet your satisfaction. Rest assured, your feedback has been noted and it will help us in bettering our service for the future. We hope to have another chance to serve you better in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty place
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Robert, it's terrific to hear you found Hilton Garden Inn El Paso/University visually pleasing. Thank you for your positive comments. We look forward to welcoming you back for another visit.

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not a bad property, close to the event at UTEP.
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Feb 2024
Angelica, it's delightful to know that Hilton Garden Inn El Paso/University’s proximity to UTEP effectively met your needs. We shall strive to ensure every stay is consistent, and we look forward to hosting you again when your travels bring you back our way.

10/10 Excellent

Danny

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast ran out of coffee and nowhere to sit
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Danny, thank you for sharing your experience from your recent stay at Hilton Garden Inn El Paso/University. We appreciate your patience during the breakfast rush and are sorry for the inconveniences you experienced regarding coffee availability and seating. We aim to enhance our food and beverage service to provide an exceptional dining experience for our guests. We hope the other aspects of your stay were enjoyable and we look forward to welcoming you back soon.

10/10 Excellent

Sandra, Balmorhea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful Will stay again in the future
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Sandra, thank you for sharing your experience at Hilton Garden Inn El Paso/University. We are delighted that our team members were able to assist and make your stay enjoyable. We eagerly anticipate your return in the future.

10/10 Excellent

Justin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and service highly recommended
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Justin, it's wonderful to hear such warm words about the Hilton Garden Inn El Paso/University. We're thrilled that you found both the locale and our service to your high standards. Your recommendation means a lot. We look forward to hosting you again in the future.

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and staff were friendly.
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Sarah, we are thrilled you had a pleasant experience at Hilton Garden Inn El Paso/University. It's wonderful our team members impressed you with their friendliness and that you appreciated the cleanliness of our property. We look forward to welcoming you back in the future.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to Sun Bowl game had an amazing time. The hotel is very close to the stadium. The hotel provided maps to get to the stadium. The front desk was very friendly. The check in and checkout was very easy. The hotel was clean and the room was comfortable. Did not dine at the hotel restaurant so can not review this part.
Stayed 2 nights in Dec 2023
Response from Customer Service on 1 Jan 2024
Paula, it's wonderful to hear you had an amazing time during your stay at the Hilton Garden Inn El Paso/University. We're delighted that our proximity to the stadium added to your convenience and that our team members at the front desk were welcoming. It's excellent that our maps came in handy for you. Thank you for appreciating the cleanliness and comfort of our rooms. During your next visit, we would love if you could also experience our restaurant. We're looking forward to welcoming you back.

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Marty, it's remarkable to see such a positive rating. Hilton Garden Inn El Paso/University is committed to making each stay exceptional for our guests and it seems we succeeded with your visit. We appreciate your feedback and can't wait to have you with us again in the future.

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Thanks for the amazing rating, Israel!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn El Paso/University!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely comfortable and the staff was amazing!!
Stayed 3 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
Emily, thank you for your lovely comments about your stay at the Hilton Garden Inn El Paso/University. We're pleased to hear that you found comfort in our accommodation and were impressed with our team members. We look forward to welcoming you back on your next visit.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Veronica, it's heartening to see you had a wonderful stay at Hilton Garden Inn El Paso/University. We truly value your fantastic rating on Hotels.com! We can't wait to welcome you back for yet another memorable visit.

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Louis, thanks for choosing the Hilton Garden Inn El Paso/University and for taking the time to rate your stay. We're pleased that you had a decent experience with us. If there's anything specific you liked or thought could be improved, don't hesitate to share. We hope to provide an even better experience on your next visit.

10/10 Excellent

Sonii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great, queit, and safe location. Front desk who checked us in was beyond excellent! My new go-to hotel in El Paso.
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Sonii, it's wonderful to hear that you found Hilton Garden Inn El Paso/University to be not only in a tranquil and secure location but also that our front desk team member exceeded your expectations. We are delighted that we are now your preferred choice in El Paso. Your ongoing loyalty is greatly appreciated and we can't wait to welcome you back for another excellent experience.

6/10 Okay

Ruben

Travelled with family
Liked: Staff & service
Very old hotel room, they need to be updated. the water has no control it is very hot. Nice bed big Tv
Stayed 1 night in Dec 2023
Response from Customer Service on 10 Dec 2023
Ruben, it's apparent that some aspects of your stay did not meet expectations. Your feedback about the conditions of the room and water temperature is valuable. We always aim to provide comfortable and current accommodations. It's enjoyable to hear that you appreciated the bed and the large television. Your insights will be factored into our ongoing efforts to improve the guest experience. We hope to have the chance to offer you a better stay in the future.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Response from Customer Service on 22 Jan 2024
We appreciate you taking the time to share your feedback, Mark.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

sharon

Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Sharon, thank you for choosing Hilton Garden Inn El Paso/University and rating your stay. We're pleased you had an enjoyable time with us. We hope to have the pleasure of welcoming you back in the near future for another pleasing stay.

10/10 Excellent

Kellie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very serene atmosphere when you walk in, not alot of variety in the dining room or around property
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Kellie, it's pleasing to hear that you experienced a serene atmosphere at the Hilton Garden Inn El Paso/University. Variety in dining options is important and your feedback is appreciated. We're continually looking to enhance our dining experiences. Thank you for taking the time to share your thoughts. We look forward to welcoming you back in the future.

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and convenient, dining choices were very limited and only one person working bar and dining was not good, took a little longer for the food
Stayed 1 night in Nov 2023
Response from Customer Service on 25 Nov 2023
Kellie, thank you for sharing your experience at the Hilton Garden Inn El Paso/University. We're happy to hear that you found our parking convenient. We acknowledge your feedback about the dining options and the time it took for food preparation, and we are reviewing our service standards to improve our guest experience. Your feedback is greatly appreciated as it helps us grow. We hope to have you back again soon.

8/10 Good

Brent

Stayed 1 night in Nov 2023
Response from Customer Service on 24 Nov 2023
Brent, thank you for choosing Hilton Garden Inn El Paso/University and for sharing your rating. We're glad to see that you had a positive experience with us. We're looking forward to welcoming you back for another excellent stay.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Customer Service on 11 Dec 2023
Michael, thank you for taking the time to rate your stay at Hilton Garden Inn El Paso/University. It's terrific to see you had a memorable visit. We eagerly await your return.

8/10 Good

Kavin

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov 2023
Kavin, thank you for choosing to stay with us at Hilton Garden Inn El Paso/University. It's great to know you had a positive stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room, easy check in and out and staff very friendly.
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Richard, it's wonderful to know that you had a pleasant experience at the Hilton Garden Inn El Paso/University. We're delighted that the room size met your needs, the process was efficient, and our team members radiated kindness. We eagerly anticipate your return, promising to provide an equally satisfying stay.

8/10 Good

Miguel

Stayed 1 night in Nov 2023
Response from Customer Service on 8 Dec 2023
Thank you for the 4/5 rating, Miguel!We are excited to see that you had an enjoyable experience at Hilton Garden Inn El Paso/University. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

6/10 Okay

TREVOR

Liked: Cleanliness, property conditions & facilities, room comfort
Higher priced, unreliable shuttle service but good
Overall, okay hotel with promoted 24/7 shuttle service that wasn't available and higher priced than other hotels. PROS...very clean. Helpful staff. Close to the border (2 miles). Close to the airport (18 minute drive). Shuttle service, when available- see comments under Cons. Comfortable bed, mini fridge, hot shower, HBO on a large screen tv. Room temperature control works, a bit noisy but tolerable. CONS...Shuttle service not available when I arrived in the airport. Paid Uber $35 to get to the hotel. Next two days shuttle not available as it was pre-booked. Higher prices for the hotel than other nearby hotels. Had I known the limited shuttle availability I would have booked a lower cost hotel. Pool, hot tub freezing water (November) freezing cold.
Stayed 2 nights in Nov 2023
Response from Customer Service on 14 Nov 2023
Trevor, we appreciate you taking the time to leave your insights. It's great to hear you found our hotel to be clean and appreciated our helpful team members as well as the close proximity to key destinations. Your remarks about our transportation feature are noted. We always encourage guests to verify availability to ensure seamless travel plans. It's unfortunate if your expectations about our pricing could not match your budget. Please remember that our rates reflect the variety of amenities we offer. Your comments about the pool and hot tub will certainly be forwarded to the appropriate department for evaluation. We hope for another opportunity to provide you a more satisfying experience in the future.

6/10 Okay

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we did not like was that when we did the search for a hotel, we searched for hotels with breakfast included. This property showed up on the search. We booked and were under the impression we would get breakfast included but to our surprise it wasn't. The property should not show up on those results. Is it Expedia's fault or the Hilton Garden Inn? I don't know. But that was the one thing we asked for and did not get. Bummer.
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
Hector, we appreciate you sharing your feedback. It's disappointing to hear about the confusion with breakfast inclusion at the time of booking. This sounds like an issue either with the third-party platform used or the communication of our offerings. We're dedicated to ensuring accurate information and we regret any misunderstanding. Despite this, we hope the rest of your stay was satisfactory. Your commentary is crucial in helping us improve. Thank you for alerting us to this.

10/10 Excellent

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Customer Service on 10 Nov 2023
Thank you for the fantastic rating, Anthony!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn El Paso/University! We can't wait to see you again soon.

10/10 Excellent

German, Juarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the room very clean, other the room is it quiet in the night
Stayed 1 night in Nov 2023
Response from Customer Service on 10 Nov 2023
German, it's wonderful to hear that you appreciated the cleanliness and tranquility of your room at Hilton Garden Inn El Paso/University. We strive to provide a restful environment for our guests. Thanks for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

Curtis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
School close by
Stayed 1 night in Nov 2023
Response from Customer Service on 9 Nov 2023
Curtis, we appreciate your review. It seems that you found our proximity to nearby educational institutions advantageous. It's key for those visiting students or attending events. We hope to host you again at Hilton Garden Inn El Paso/University in the future.

10/10 Excellent

janet or richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Randy in food services.
Stayed 2 nights in Oct 2023
Response from Customer Service on 3 Nov 2023
It's great to hear that you had a positive experience with Randy in food services at Hilton Garden Inn El Paso/University. Our team members strive to make every interaction delightful. We hope to welcome you back in the near future.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
Extremely clean, and the staff was exceptional. Aaron at the front desk was so helpful and friendly. It made our stay in El Paso even better, and will come here again and again.
Stayed 2 nights in Oct 2023
Response from Customer Service on 1 Nov 2023
Laura, it's delightful to know that your experience at Hilton Garden Inn El Paso/University met your expectations. We're thrilled that Aaron was able to assist you in making your stay more enjoyable. Your kind words have been shared with our team members. We're looking forward to welcoming you back again and again!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great location on campus. Staff was awesome and room was very clean and comfortable.
Stayed 1 night in Oct 2023
Response from Customer Service on 1 Nov 2023
Lynn, thank you for your wonderful feedback about your stay at Hilton Garden Inn El Paso/University. It's great to hear you enjoyed our prime location and found our team members to be superb. We're also glad your accommodations were clean and cozy. We appreciate your review and look forward to your return to create more positive experiences.

8/10 Good

Maximiliano

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Customer Service on 1 Nov 2023
Thank you for this lovely rating, Maximiliano!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton Garden Inn El Paso/University. We'd like to share an even better experience with you soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was close to the hospitals and places to eat.
Stayed 1 night in Oct 2023
Response from Customer Service on 31 Oct 2023
Michael, we're thrilled to hear that Hilton Garden Inn El Paso/University's prime location near medical facilities and eateries added convenience and value to your stay. We appreciate you taking the time to leave a review and look forward to the pleasure of serving you again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super friendly staff and extremely convenient for visiting the UTEP campus. Clean room, bedding, and bathroom. Didn’t get the opportunity to take advantage of the breakfast or supper options, but both sounded great! Will definitely stay here again, even if not visiting UTEP.
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct 2023
Michael, it's fantastic to hear you enjoyed your stay at Hilton Garden Inn El Paso/University. We're delighted you found our location convenient for UTEP visits and appreciated our cleanliness standards. Although you didn't get the chance to sample our dining options, we hope you'll be able to in the future. We're looking forward to welcoming you back, regardless of the purpose of your visit.

2/10 Terrible

Manuel

Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
We appreciate the feedback, Manuel.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

4/10 Poor

Dyandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Service on 22 Oct 2023
We appreciate the feedback, Dyandra.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2/10 Terrible

Celene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusted with the room that was assigned to my husband & i .. i booked a king size bed & got a tiny bed. It was a handicapped room .
Stayed 1 night in Oct 2023
Response from Customer Service on 19 Oct 2023
Celene, we regret to hear about the issues experienced with your room assignment and we understand the inconvenience this must have caused. We assure you it's our utmost priority to align guest reservations as booked. Your feedback will help our team take appropriate measures to prevent such instances in the future. Thank you for bringing this to our attention.

6/10 Okay

Geri

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Restaurant and bar area are very nice. Room was okay. Was disappointed to find the jacuzzi was cold and not working. My 10 year old was looking forward to swimming at night but it was too cold. That was the reason for our last minute booking.
Stayed 1 night in Oct 2023
Response from Customer Service on 18 Oct 2023
Geri, it's great to hear you enjoyed our restaurant and bar area. We're sorry though that your expectations regarding our jacuzzi were not met. Please know that we take all guest feedback seriously and we're constantly working on improving our amenities. We hope you will give us another chance on your next trip.

8/10 Good

Allison

Liked: Cleanliness, staff & service, room comfort
Better food selection at restaurant … furniture in rooms worn
Stayed 1 night in Oct 2023
Response from Customer Service on 9 Oct 2023
Allison, it's wonderful that you had an enjoyable stay at Hilton Garden Inn El Paso/University. Your feedback regarding the range of cuisines offered at our restaurant and the condition of our rooms is noted. We'll ensure your suggestions are shared with our team for their consideration. We appreciate your valuable review and look forward to hosting you again in the future.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
Not clean at all. I almost moved hotels but it was 2 nights so I stuck it out. I have never been so disappointed in a Hilton property like I was with this one.
Stayed 2 nights in Sep 2023
Response from Customer Service on 28 Sep 2023
We appreciate the feedback.It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.