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Reviews of Matrix Hotel

4 out of 5
Matrix Hotel
10640 100 Avenue NW, Edmonton, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 712 out of 1264 reviews" "
Rating 8 - Good. 337 out of 1264 reviews" "
Rating 6 - Okay. 131 out of 1264 reviews" "
Rating 4 - Poor. 48 out of 1264 reviews" "
Rating 2 - Terrible. 36 out of 1264 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness
Disliked: Amenities
I like the location of this property as is close to family I visit. It's a decent hotel at typically a good price point. Its in decent condition overall. What I don't love is the price of parking and the free breakfast went to $18 tax but I think that is common with the majority of hotels that had offered this perk. Also it is not part of any loyalty program so don't build any perks or recognition no matter how much you stay there. The junior and platinum suites space is nice.
Stayed 5 nights in Apr 2024
Response from Joann Cato Front Office Manager on 24 Apr 2024
Thank you for your review. I am glad to hear you had a pleasant stay with us. The concerns mentioned are being shared with the relevant department heads. We hope to see you again on your next visit to Edmonton

10/10 Excellent

Bilal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all was it was a good hotel, just I hope there was a visible sign that they have a gym in the third floor, I only found out in my last day of checkout.
Stayed 3 nights in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel in a great area. Will definitely stay here again
Stayed 3 nights in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David Martinez Duty Manager on 24 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Great room.
Stayed 3 nights in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very convenient spot downtown
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

10/10 Excellent

Yewande

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for parking
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!

10/10 Excellent

randi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfy. Modern decor and clean. The staff was so friendly, especially to my daughter.
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on 24 Apr 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing wrong, nothing special
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 20 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean rooms. But showing it’s age, couch felt like something I had in my college days,,, Over all comfortable but no wow factor
Stayed 2 nights in Apr 2024
Response from Joann Cato Front Office Manager on 19 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

10/10 Excellent

magrate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 18 Apr 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

10/10 Excellent

Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient, quiet and safe.
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on 17 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown Close to restaurants The lounge in the hotel has slow service though.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 18 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service
Property was aging a bit- would love to have a clock in the room, and dining options on weekends (or at least cocktails) past 10pm.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 15 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! The concerns mentioned will be taken into consideration. We hope to see you back again soon!

10/10 Excellent

Angela Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on 17 Apr 2024
Thank you very much for the feedback, I am glad that you enjoyed your stay with us. We look forward to welcoming you back again.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on 15 Apr 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

6/10 Okay

Dana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location and staff was very friendly and accommodating. There should be more pillows added to the beds. Two are not adequate
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 15 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again. The concerns mentioned will be taken into consideration.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a reliable place to stay.
Stayed 1 night in Apr 2024
Response from Duty Manager David Martinez on 13 Apr 2024
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!

6/10 Okay

Mikaela

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property was okay. I liked the view from the 12th floor. Staff was pleasant. One odd feature of the room was the makeshift bathroom door that was on a track like barn door style. There was a wide crack between the frame and the door so it didn’t close completely. First time I’ve seen that in a hotel room. Have to pay for parking since it’s downtown Edmonton. There were chocolates on the pillows and an espresso machine in the room. Overall the stay was okay.
Stayed 2 nights in Apr 2024
Response from Joann Cato Front Office Manager on 9 Apr 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

6/10 Okay

Melissa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had a staycation with my husband and was thoroughly disappointed. We decided to spend more on a larger room and it was right beside the elevator and very noisy. The bathroom was not clean and the couch was fabric and dark with stains. The bed was also extremely springy and hard. However location was convenient and staff were pleasant.
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 9 Apr 2024
Thank you very much for taking the time to share your thoughts with us. I am thrilled that you had such a positive experience overall and look forward to welcoming you back soon! The concerns mentioned have been shared with the relevant department heads.

8/10 Good

julia

Travelled with partner
Very nice
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 8 Apr 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

6/10 Okay

Sarah

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on 9 Apr 2024
Thank you for your review.We look forward to welcoming you back again.

10/10 Excellent

Tayler, Leduc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so far so good! my boyfriend and i are staying here for our anniversary! it’s downtown so it’s very close to many attractions! the hotel is very nice looking on the inside and out and so far the staff is very nice! I would recommend this hotel
Stayed 1 night in Apr 2024
Response from Joann Cato Front Office Manager on 7 Apr 2024
Thank you very much for your feedback. I am glad to hear that our team exceeded your expectations in all areas and you enjoyed your time with us. We look forward to welcoming you back again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice hotel. Downtown Edmonton needs some TLC
Stayed 3 nights in Apr 2024
Response from Joann Cato Front Office Manager on 7 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

8/10 Good

Shelly

Travelled with partner
Disliked: Amenities
All great
Stayed 2 nights in Mar 2024
Response from Jas, Duty Manager on 6 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 Excellent

Danilo, Vegreville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff and location is amazing. The beds are comfortable. The rooms are in need of a makeover/refresh.
Stayed 1 night in Mar 2024
Response from Jas on 6 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

8/10 Good

Anne

Stayed 3 nights in Mar 2024
Response from Duty Manager David Martinez on 24 Apr 2024
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great friendly staff. room was excellent. Great location
Stayed 1 night in Apr 2024
Response from Jas, Duty Manager on 11 Apr 2024
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!

10/10 Excellent

Rian

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Clean and comfortable!
Stayed 3 nights in Mar 2024
Response from Duty Manager David Martinez on 2 Apr 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

10/10 Excellent

aru

Stayed 2 nights in Mar 2024
Response from Duty Manager David Martinez on 21 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Brennan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was decent , but could hear a dog barking down the hallway for hours straight at night time , and had to pay an extra 25$ for parking that wasn’t mentioned in the hotel fees. Good about the hotel is bed was comfy and checkout was at noon which gives plenty of time
Stayed 1 night in Mar 2024
Response from Duty Manager David Martinez on 31 Mar 2024
Thank you for your feedback. By charging for parking, we are able to be more competitive with our room rates to ensure you are getting the best value possible

8/10 Good

ROB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience, the breakfast buffet is good, their coffee is really good. Rooms are quite small and dark, bathroom is tiny. I would stay again
Stayed 5 nights in Mar 2024
Response from Jas on 30 Mar 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon! Regards,JaspalDuty Manager

10/10 Excellent

Derek, lloydminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services were fantastic
Stayed 2 nights in Mar 2024
Response from Jas on 28 Mar 2024
Hello Derek,Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.Thank you,Regards,JaspalDuty Manager

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Duty Manager David Martinez on 14 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

Aurel

Disliked: Amenities, property conditions & facilities
The elevator was out of order, and we had to wait constantly. Also, buffet was not as good as normal as the coffee machine was out of order, which is what we look forward to. The cosmopolitan drink was not actually a cosmopolitan. It was a lemonade with vodka.
Stayed 2 nights in Mar 2024
Response from Joann Cato Front Office Manager on 26 Mar 2024
Thank you for taking the time to share your feedback. The concerns mentioned with be shared with the relevant department heads.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was really expensive for what was offered. Only 1 elevator worked which made for really long waits. There's no gym No sauna No steam room. The coffee maker in the room was useless. The room was great The shower and bathroom great. Was clean. Decent view. No mini bar
Stayed 1 night in Mar 2024
Response from Joann Cato on 25 Mar 2024
Thank you for taking the time to leave a review. The concerns shared will be reviewed. We apologies for any long wait times due to the elevator. We do have a gym in-house.

6/10 Okay

ron

Liked: Cleanliness, staff & service
Broken elevator. Difficult to get to room and out of hotel.
Stayed 1 night in Mar 2024
Response from Joann Cato Front Office Manager on 24 Mar 2024
Thank you for sharing your feedback with us. I'm sorry for any delays experienced due to the elevator.

8/10 Good

Edward, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like plug in which was located in the lamp desk. It was worn out.
Stayed 1 night in Mar 2024
Response from Jas on 24 Mar 2024
Hello Edward,Thank you very much for the feedback, I am sorry you had an issue with plug in in the room. We will certainly consider this feedback as we move forward. We will follow up with the maintenance team to ensure they are functioning at optimal levels.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Platinum suite, excellent low cost luxury suite.
Stayed 1 night in Mar 2024
Response from Jas on 23 Mar 2024
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!

6/10 Okay

Tarrant

Travelled with group
Liked: Cleanliness, property conditions & facilities
Did not meet up to its hype
Stayed 1 night in Mar 2024
Response from Jas on 21 Mar 2024
Thank you for your feedback. I am sorry you did not have a memorable experience with us and would love the opportunity to discuss with you further. If you wish to do so, please contact me directly.

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the social hour. That is a unique feature and will forever be in my mind when booking. I don't drink but my friends enjoyed it.
Stayed 2 nights in Mar 2024
Response from Jas on 21 Mar 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

10/10 Excellent

Suraj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accomodating. Breakfast is great options and good variety.
Stayed 21 nights in Feb 2024
Response from Jas on 20 Mar 2024
Hello Suraj,Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

6/10 Okay

WHITNEY

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Way overpriced. Used to stay here as our #1 choice back in the day when parking was free, wine & cheese was free, free shuttle service, free breakfast, and snacks ($) available in the room. We were sad to see that we were not treated as valued guests like we once were. We will likely not stay here again as there are many many other more affordable, & higher quality hotels in Edmonton. There was also an altercation in the hallway in the middle of the night where a guy & girl were screaming at each other. This went on and one and no one seemed to take control over the situation.
Stayed 1 night in Feb 2024
Response from Joann Cato Front Office Manager on 24 Mar 2024
Thank you for your feedback. I am glad there were aspects of your stay where we met your expectations, but it is clear in your comments that you were not fully satisfied. We are reviewing all areas of concern mentioned and will share with all related department heads.

6/10 Okay

Don

Disliked: Staff & service, property conditions & facilities
Seemed like a downtown party hotel. I was unable to sleep well secondary to all the partying.
Stayed 1 night in Mar 2024
Response from Jas on 20 Mar 2024
I am sorry you experienced a challenge with noise during your stay. We are always happy to accommodate room location requests whenever we can and will be sure to put a special note on your profile so this is not an issue for you in the future.

10/10 Excellent

Holli

Stayed 1 night in Mar 2024
Response from Joann Cato Front Office Manager on 7 Apr 2024
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing was that only 1 elevator was working so it was long wait times
Stayed 1 night in Mar 2024
Response from Joann Cato Front Office Manager on 18 Mar 2024
Thank you for your feedback. It sounds like you had a great stay overall. I am sorry the elevators were slow during your time with us. I apologize that this impacted your visit. I am happy to report that both elevators are now working and fully functional.

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much besides never again.
Stayed 2 nights in Mar 2024
Response from Jas on 18 Mar 2024
Hello Ryan,Thank you for your feedback. I am so sorry you did not have a memorable experience with us and we would really appreciate if you could tell us more on areas that require improvement. We would love the opportunity to discuss with you further. If you wish to do so, please contact us directly.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jas on 20 Mar 2024
Hello Courtney,Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.

4/10 Poor

Ronald

Liked: Cleanliness
This hotel used to be a little gem, a boutique hotel in downtown Edmonton but not anymore! The parking (both price and availability) were horrible, the second of 2 elevators was broken all weekend, leading to a 20 minute wait to get to my room, amd the hotel was noisy and rambunctious as people were yelling and slamming doors at all hours of the day and night. I would highly recommend staying elsewhere, either the J. W. Marriot downtown or on the west/south ends.
Stayed 2 nights in Mar 2024
Response from Jas on 18 Mar 2024
Hello Ronald,Thank you for your feedback. I am so sorry you did not have a memorable experience with us and would love the opportunity to discuss with you further. If you wish to do so, please contact us directly.

8/10 Good

Andrew

Stayed 1 night in Mar 2024
Response from Jas on 6 Apr 2024
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.Regards,JaspalDuty Manager