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Reviews of Fraser Suites Edinburgh

4 out of 5
Fraser Suites Edinburgh
Fraser Suites Edinburgh, 12 - 26 St Giles Street, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 1471 out of 2659 reviews" "
Rating 8 - Good. 877 out of 2659 reviews" "
Rating 6 - Okay. 195 out of 2659 reviews" "
Rating 4 - Poor. 74 out of 2659 reviews" "
Rating 2 - Terrible. 42 out of 2659 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ethahad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly service. Our towel radiator wasn't working. Asked them to look at it. They didn't do anything about it.
Stayed 1 night in Mar 2024
Response from Frasers Suites Edinburgh on 28 Mar 2024
Hi Ethahad,The towel rails are not heated, they are used to hold the towels in the rooms. Sorry if this was the expectation.

10/10 Excellent

Diony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best location
Stayed 3 nights in Mar 2024
Response from Frasers Suites Edinburgh on 28 Mar 2024
Thank you

6/10 Okay

Spencer

Stayed 7 nights in Mar 2024
Response from Frasers Suites Edinburgh on 28 Mar 2024
Thank you

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I traveled with 5 other girls each with our own room and our stay at Fraser Suites was amazing. Nothing can beat the location right on the Royal Mile close to everything. The rooms were clean, modern and a great size! Plus the staff was amazing! They helped us navigate the area, they set up cabs for us to head to the airport early one morning and they always greeted us with the best energy. Would definitely stay here again!
Stayed 4 nights in Mar 2024

10/10 Excellent

Damien

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfectly located close to all the attractions and with plenty of dining options nearby.
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Hello Damien,Thank you so much for your lovely review.Best,

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location can’t be beat. It was great to have easy access to lay down or take break right in the middle of the golden mile.
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Dear Sara, thank you for your review. We are pleased to hear you had a great stay, and we hope to welcome you back next time you are in Edinburgh

10/10 Excellent

Alfonso

Liked: Cleanliness, amenities
Very good located, closer to attractions, great communication.
Stayed 3 nights in Mar 2024
Response from Fraser Suites Edinburgh on 15 Mar 2024
Thank you for the kind words

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fraser Suites Edinburgh on 15 Mar 2024
Thank you

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Five stars all round
Stayed 2 nights in Mar 2024
Response from Frasers Suites Edinburgh on 6 Mar 2024
Thank you

10/10 Excellent

Trish

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed at this property before and didn't disappoint. Great staff, accommodation and location
Stayed 2 nights in Feb 2024
Response from Guest Services on 2 Mar 2024
Dear Trish,Thank you so much for your review

10/10 Excellent

Trevor

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent and accommodating. Only issue was rooms were too hot and difficult to turn down temp. That small issue was irrelevant as everything was outstanding
Stayed 3 nights in Feb 2024
Response from Frasers Suites Edinburgh on 27 Feb 2024
Thank you for the feedback

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superb located apartments that were clean and functional. Small kitchenette facilities were perfect for porridge at home before a day exploring! Plenty of superb places for coffee and dinner within easy walking distance. Would happily return.
Stayed 3 nights in Feb 2024
Response from Front Office Team on 17 Feb 2024
We're thrilled you enjoyed your stay, Steve! Our apartments' superb location, cleanliness, and functionality were perfect for your needs. We're glad you found our kitchenette facilities handy for breakfast. Looking forward to welcoming you back soon!

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
could not have a better location for sight seeing or choice of food. staff also very caring
Stayed 8 nights in Jan 2024
Response from Guest Services on 6 Feb 2024
Dear Paul, thank you for taking the time to share your feedback. We are pleased to hear you enjoyed your time at Fraser Suites Edinburgh and we hope to welcome you back next time you are in town. Kind regards,

6/10 Okay

Sierra

Travelled with group
The location is hard to beat. Most of the staff was super friendly and helpful. There was a girl at the front desk, she sounded Russian or Eastern European, and she really seemed to have it out for us for some reason. She would fight requests, where the other guys working would easily oblige (mostly in regards to coffee, which seems an odd thing to try and hold hostage) and she acted like we were complete idiots when we asked questions. Had a back of the house attitude if you ask me. As far as the room goes, we felt like we were kind of shoved in the basement. It was absolutely frigid the whole time. We had the heat cranked up and left our card in the wall so that the heat would stay on while we were out, but it never warmed up to a completely comfortable temperature and I think there was a governor on the thermostat. The bathroom looked like it had flooded at some point. All the grout was loose and breaking, which made it feel like it wasn't that clean. Beds was comfortable and we heard no complaints from our pull-out sleeper, which is actually quite a feat.
Stayed 3 nights in Jan 2024
Response from Frasers Suites Edinburgh on 1 Feb 2024
I am sorry you felt that the person’s country of origin was a factor in the welcome you received. Sometimes, when traveling outside your home country, meeting people from other countries can be misunderstood.I am not sure what a ‘back of house’ attitude is, but I really hope that when you highlighted this to the other members of the team, they were able to assist you.Our rooms are spread across various floors. I can see that you were located on the 2nd floor. The feedback about the room is very valuable, and I will ask our team to look into this straight away.Kind wishes,

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location! super close to train station and all the local attractions. lovely stay
Stayed 2 nights in Jan 2024
Response from Frasers Suites Edinburgh on 1 Feb 2024
Thank you

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in an amazing location - right in the heart of the city. Our room boasted luxury finishings, a kitchenette and stunning views overlooking the city. Everything was perfect with the exception of arriving by car and having no place to unload - I was ticketed while stopped in front of the building to unload my suitcases. Would probably be fine if I had dropped my bags with concierge and parked the car elsewhere immediately but, instead, I loaded them up into my room which seems to have resulted in a fine.
Stayed 3 nights in Jan 2024
Response from Guest services on 28 Jan 2024
Dear Sean, thank you very much for your review. We hope to welcome you back next time you are in town. Kind regards, Fraser Suites Edinburgh

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Ease of access to royal mile, restaurants and other attractions.
Stayed 4 nights in Jan 2024
Response from Frasers Suites Edinburgh on 24 Jan 2024
Thank you

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities
All round a fantastic place to stay with attentive and friendly staff. Only stayed two nights, however; they were able to move us after the first night because of noise from the elevator. Giving 5 stars would be unfair to 5 star establishments, but we were more than happy and will gladly stay there again the next time down in Edinburgh.
Stayed 2 nights in Jan 2024
Response from Guest Services on 19 Jan 2024
Dear Tony, thank you for your review. We are happy to hear you had a great stay and we hope to welcome you back next time you are in Edinburgh.

10/10 Excellent

Lorraine Laura

Stayed 3 nights in Jan 2024
Response from Frasers Suites Edinburgh on 2 Feb 2024
Thank you

10/10 Excellent

Tara Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding service and location (just off the Royal Mile). We stayed from December 27th, 2023 to January 3rd, 2024. Staff was knowledgeable, helpful, and always a pleasure to deal with. The facilities were well taken care of and the room amenities (coffee!) were kept refilled on a daily basis. We had two suite rooms for a family of 5 and were very comfortable. Absolutely no complaints! To cap it off, the hotel gifted us with a bottle of sparkling wine to celebrate Hogmanay! I would definitely recommend and would most definitely return.
Stayed 7 nights in Dec 2023
Response from Guest Services on 9 Jan 2024
Dear Tara,We are thrilled to hear that you had a wonderful stay at our property. Your kind words are much appreciated and we are delighted to know that you found our staff knowledgeable, helpful, and always a pleasure to deal with. We are also glad to hear that you enjoyed the facilities and room amenities.We look forward to welcoming you and the rest of the family back soon.

10/10 Excellent

Shivani, Chicago

Stayed 1 night in Jan 2024
Response from Guest Services on 9 Jan 2024
Thank you so much Shivani for your lovely review.Hope to have the pleasure to see you soon at our property.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Guest Services on 10 Jan 2024
Dear Gary, thank you for your review.

10/10 Excellent

Shams

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services on 9 Jan 2024
Dear Shams,Thank you so much for taking the time to share your review with us. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

Chelsea

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Response from Guest Services on 9 Jan 2024
Thank you

10/10 Excellent

Soeun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved my stay here
Stayed 1 night in Jan 2024
Response from Guest Services on 9 Jan 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay at our hotel. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Response from Frasers Suites Edinburgh on 9 Feb 2024
Thank you

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Frasers Suites Edinburgh on 18 Dec 2023
Thank you, Peter

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, room comfort
Edinburgh vacation
Family vacation the property was amazing. Location fantastic. Staff very friendly and knowledgeable.
Stayed 4 nights in Dec 2023
Response from Frasers Suites Edinburgh on 18 Dec 2023
Thank you, Molly. We hope you all have a great time and we hope to see you again soon.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This location was everything. It is central. The perfect location to get anywhere in town. With stunning views atop the city we could see the beautiful Christmas market from our window on one side and Saint Giles Church on the other. The room was fantastic. Gorgeous, clean, and beautiful amenities. A couple of my favorite features was the grand windows to view the city and the large, soaking tub that I enjoyed after busy days of walking the city. I can’t say enough about this beautiful place. I will absolutely come back here again.
Stayed 8 nights in Dec 2023
Response from Guest Services on 14 Dec 2023
Dear Felicia,We are delighted to hear that you had a wonderful stay at our premises. Thank you for your compliments on our location, views, room, and amenities. Your feedback means a lot to us and motivates us to keep improving our service. We look forward to welcoming you back soon.

8/10 Good

Barry

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
It is a fantastic hotel, we had one issue but will be resolved when a manager is available there wasn’t one there when we we’re checking out.
Stayed 1 night in Dec 2023
Response from Guest Services on 14 Dec 2023
Dear Barry,Thank you for your feedback. We are glad to hear that you enjoyed your stay at our hotel. We apologize for the inconvenience caused by the issue you encountered. We appreciate your patience and understanding. We hope to see you again soon.

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness
Perfect location but room needing some attention
No hot water in shower & had plug in electric heater so assuming there was a fault in heating installation ….but was moved to another suite….bedroom lovely but living area basic & furniture cheap & bathroom had cracked tiles & a lot of grout missing between tiles making overall appearance very tired looking, bath tap also was hanging out of it’s hole in bath…..shame as it was perfect location…..
Stayed 2 nights in Dec 2023
Response from Guest Services on 9 Dec 2023
Dear Ruth, thank you for taking the time to share your feedback. We are sorry to hear you experienced some issues during your stay, your feedback is greatly appreciated and it helps us improve our services for future guests. Best regards,

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Services on 9 Dec 2023
Dear Joan, Thank you for your review.

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort
Edinburgh visit
Helpful friendly staff, great location and excellent service
Stayed 2 nights in Dec 2023
Response from Guest Services on 7 Dec 2023
Thank you so much for your review.

10/10 Excellent

Angela

Stayed 1 night in Nov 2023
Response from Frasers Suites Edinburgh on 20 Dec 2023
Thank you

2/10 Terrible

Michael

Stayed 4 nights in Nov 2023
Response from Frasers Suites Edinburgh on 20 Dec 2023
Thank you for the rating, it would be great to have some feedback on the scores given

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay. Would fully recommend to anyone wanting a comfortable space to stay stylish and the staff very polite. Location is fantastic
Stayed 3 nights in Nov 2023
Response from Guest Services on 28 Nov 2023
Dear Matthew, thank you for your review. We hope to welcome you back next time you are in Edinburgh. Best regards,

10/10 Excellent

kevin, falkirk

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay, because we stayed there before
Stayed 4 nights in Nov 2023
Response from Guest Services on 28 Nov 2023
Dear Kevin, thank you for your review.

8/10 Good

Charley Ann

Stayed 3 nights in Jan 2023
Response from Guest Services on 9 Dec 2023
Dear Charley, thank you for your review.

10/10 Excellent

Mark

Liked: Cleanliness, room comfort
The room was very comfortable and it had a great view facing away from the royal mile. We had a great stay and would highly recommend this place. It is 1/2 a block away from the middle of the royal mile so it is a little quieter and still very convenient. The walk from the Princess stop of the airport tram is mostly uphill, so I would recommend a taxi if you have any luggage to tote.
Stayed 3 nights in Nov 2023
Response from Frasers Suites Edinburgh on 15 Nov 2023
Thank you for the lovely feedback Mark

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Convenient. Clean. Pleasant staff
Stayed 2 nights in Oct 2023
Response from Frasers Suites Edinburgh on 1 Nov 2023
Thank you

10/10 Excellent

Lorna

Stayed 3 nights in Oct 2023
Response from Guest Services on 16 Nov 2023
Thank you. Best,

8/10 Good

Nilda Marie, DOYLESTOWN

Travelled with partner
Staff was so welcoming and we would stay at this hotel again.
Stayed 6 nights in Oct 2023
Response from Euan on 27 Oct 2023
Dear NildaThank you for your positive comments. They will be passed on to the staffGuest Services Team

8/10 Good

Masaki

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest services on 24 Oct 2023
Thank you for your review

8/10 Good

Maria Lourdes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very central half a block from the Royal Mile. Really close to National Galleries & Princess Gardens. Lots of restaurants to choose from in the area. A little disappointing that there was no restaurant in the property or room service. Room was small but comfortable. A little expensive for the offering.
Response from Guest services on 24 Oct 2023
Dear Maria, thank you for your review. As serviced apartments, we do not have a restaurant on site. However all our rooms have a kitchenette and fridge. We are glad to hear you had a comfortable stay, and we hope to welcome you again in the near future. Best regards,

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great location and the staff members were all very friendly.
Stayed 3 nights in Oct 2023
Response from Guest Services on 20 Oct 2023
Thank you so much for your lovely review

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything is walkable. Conveniently located on the Royal Mile it is a five minute walk from Edinburgh Castle and part of the beautiful architecture of Old Town Edinburgh.
Stayed 4 nights in Oct 2023
Response from Frasers Suites Edinburgh on 19 Oct 2023
Hello William, Thank you for the kind words and its great to read you had an enjoyable stay in the property and Edinburgh..

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent hotel in great location.
Stayed 4 nights in Oct 2023
Response from Frasers Suites Edinburgh on 15 Oct 2023
Thank you, John

6/10 Okay

Cooper

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The nightclub outside our bedroom and lack of noise insulation in our room caused us to get very little sleep. Due to that one fact and for what the cost of the room was, we were not pleased with our stay whatsoever.
Stayed 3 nights in Oct 2023
Response from Frasers Suites Edinburgh on 14 Oct 2023
Hello Cooper, There are no night clubs close to the property or even in the local area that would have caused noise. I am sorry that there was noise but the apartment building is located in the Royal Mile which is a very busy district but does quite down at night.

8/10 Good

steve

Travelled with family
Liked: Cleanliness
Stayed 7 nights in Sep 2023
Response from Frasers Suites Edinburgh on 13 Oct 2023
Thank you

8/10 Good

Randy

Liked: Cleanliness
Good location
Stayed 1 night in Sep 2023
Response from Guest Services on 9 Oct 2023
Thank you, Randy.