Down duvets, desk, laptop workspace, blackout curtains

Reviews of Quality Inn & Suites Detroit Metro Airport

2.5 out of 5
Quality Inn & Suites Detroit Metro Airport
9555 Middlebelt Rd, Romulus, MI

Reviews

6.0
Rating 10 - Excellent. 183 out of 1000 reviews" "
Rating 8 - Good. 203 out of 1000 reviews" "
Rating 6 - Okay. 195 out of 1000 reviews" "
Rating 4 - Poor. 176 out of 1000 reviews" "
Rating 2 - Terrible. 243 out of 1000 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Floors were not clean like they hadn't been swept, there was hair on the bathroom floor from previous guest. Walls are really thin, could hear the tv next to me all night long.
Stayed 1 night in Mar 2024

8/10 Good

Kostyantyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location and personal were good but overall condition of the facility is very poor and outdated. Located 5 min driving from airport with plenty of parking.
Stayed 1 night in Mar 2024

6/10 Okay

Erin

It was clean but very run down.
Stayed 1 night in Mar 2024
Response from CJ on 10 Mar 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Austin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms being remodeled screws in floor.. supposed to be queen or king its a full size for two grown adults no breakfeast as stated
Response from CJ on 10 Mar 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Alexis

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Discourteous front desk. I called prior to arrival asking to confirm free breakfast, and they said yes, it was offered. I show up, and the hotel is completely out of operation - half the rooms are being renovated, there is no breakfast, trash everywhere Dirty walls. No blankets in rooms
Stayed 1 night in Feb 2024
Response from CJ on 8 Mar 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

4/10 Poor

Marci

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They asked for a $120 deposit in cash for incidentals. We would not have chosen this property if we had known that this would be the case.
Stayed 1 night in Feb 2024
Response from CJ on 28 Feb 2024
HELLO BAND GOOD MORNING. WE HAVE A DEPOSIT NO MATTER WHO YOU BOOK THROUGH. ON 3RD IT ALSO STATES THERE IS A 250 DEP FOR INCIDENTALS. WE ONLY CHARGE 100 AT THE HOTEL. THE 4 IS A SERVICE CHARGE FOR THIS AIRPORT PROPERTY. ITS ALWAYS BEST TO CALL THE HOTEL FIRST BEFORE GOING 3RD PARTY. TALKED TO MR HOLMES, PRETTY COOL UNDERSTANDING GUY. YOU HAVE AN AWESOME DAY AS WE WILL DO THE SAME

10/10 Excellent

Juanita Maria

Liked: Staff & service
It's was good
Stayed 2 nights in Feb 2024
Response from CJ on 28 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, amenities
I had to leave right away the had construction all over the place, and the entire budling full of colorx smell.
Stayed 2 nights in Feb 2024
Response from CJ on 28 Feb 2024
We are under construction and making the hotel better ever day. Please come see our newly remodeling Quality Inn in the future

4/10 Poor

Jeanne

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience. Loud, dirty, no breakfast though it was advertised. Front desk staff were very nice.
Stayed 1 night in Feb 2024
Response from CJ on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel cause it's reasonable and I use there shuttle bus to get to hotel
Stayed 1 night in Feb 2024
Response from CJ on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Suryakiran Reddy

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service
Stayed 2 nights in Feb 2024
Response from CJ on 9 Feb 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Nameer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the worst experience ever.
Stayed 1 night in Feb 2024
Response from CJ on 7 Feb 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from CJ on 3 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Rahmana

Stayed 7 nights in Jan 2024

2/10 Terrible

Deepak

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CJ on 29 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There still doing some remodeling but it's quiet and peaceful.
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

greg

Business traveller
Disliked: Amenities, property conditions & facilities
Under construction
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities
It's a nice cozy secret getaway
Stayed 2 nights in Jan 2024
Response from CJ on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Front counter staff not very good with hospitality. Tvending machines in the lobby that they don't want to give change for. Breakfast finishes at nine a m
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They “upgraded” me to a suite. It was dirty, smelly, ceiling cracked and water stains everywhere. Looked like everything was from a second hand store (maybe 3rd) needs to be sanitized or condemned. Slept in my clothes, shower was falling apart. Only reason I stayed was exhausted from my flights(2) rescheduled over a few days and was sick. Lighting was dim at best (probably trying to conceal state of room) carpet worn thin. Holes in walls everywhere, tub was really bad, toilet paper roll holder was broken so it kept falling off. Don’t book this place.
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 Excellent

Dominique

Stayed 4 nights in Jan 2024
Response from CJ on 31 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Jeffery A

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property looked to be undergoing renovation, and, boy, does it ever need them. The reception desk was a basically makeshift area of folding tables with a computer, tablet and credit card reader. That said, the staff was friendly and efficient, both upon check in and out. Inside the room, it was clean and free of signs of bedbugs, which I check immediately upon ebtwring any hotel room. It smelled pleasantly clean inside and all was tidy. The mattress seems to have been around since the 1990's, as did all the furniture and drapery. Everything was badly worn, from walls to seating. But it was clean! I booked the King Suite with Jetted Tub. This one is a throwback, for sure! It worked well enough and I thoroughly enjoyed it. In summary, this is not a "Nice" hotel. It's old and worn. But it was clean enough, and the price is reasonable for the older and worn amenities at the property. I would definitely book again if the prices stay low, or if they renovate and don't jack the prices up too much.
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Charles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and parking long-term on site was very convenient and affordable, as well as the free shuttle service. But, the hotel is very dirty and partially under construction. We had kids running around over our heads ALL night and therefore couldn't sleep.
Stayed 1 night in Jan 2024
Response from CJ on 29 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 Excellent

Rahmana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from CJ on 20 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Lakisha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I like the area, because got to watch the airplanes & like the sound of them. Didn't like how we wasn't told they was renovating, so that stop them from able to do breakfast. If I had of known, we could of booked somewhere else. Didn't provide enough towels & toilet tissues in the rooms. Not enough lighting in the rooms. We will not come back. Elevator sounds unsafe as well.
Stayed 2 nights in Jan 2024
Response from CJ on 20 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

4/10 Poor

mariel

Travelled with family
Disliked: Property conditions & facilities
El hotel está en remodelación, no ofrecen desayuno, y tenía un mal olor en el pasillo y las habitaciones y todo parecía sucio
Stayed 1 night in Jan 2024
Response from CJ on 20 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

8/10 Good

randy

Stayed 1 night in Jan 2024
Response from CJ on 20 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Bryon, Fenton

Disliked: Cleanliness, property conditions & facilities
It's OK. They were working on it while I was there so it was not exactly 'clean' because it was in process. Close to the airport with a shuttle...that's what I needed. That's what I got.
Stayed 1 night in Dec 2023
Response from CJ on 20 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

4/10 Poor

Joe

Liked: Staff & service
Disliked: Cleanliness
This hotel is currently under a seriously needed renovation. The price is cheap, and you get what you pay for. It's fine if you're just looking for a cheap place to stay that's steps from the airport, but you wouldn't want to spend any more time there than you need. Hopefully the renovation goes well, the staff are wonderful, and deserve a place they don't have to feel like they need to apologize for
Stayed 1 night in Dec 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

4/10 Poor

akeim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

6/10 Okay

June

Stayed 1 night in Dec 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was under a major renovation which was we were not made aware of before booking. Construction debris everywhere. They decided to charge my card before I arrived and cancelled the room leaving us with an “up grade” to a room with holes in the walls not enough beds and a sink that did not work!
Response from CJ on 7 Feb 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

8/10 Good

Mike, Waynesboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

4/10 Poor

Carla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They have been under construction for a couple years it seems. No breakfast as advertised. A charge for a room safe and the room doesn’t have one. Drapes ripped. Only 2 towels for 3 people. Is convenient to airport but so are other hotels so I won’t stay here again until renovations are done. It is not worth the price.
Stayed 1 night in Dec 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

8/10 Good

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Rooms were clean. Hotel is under construction though so no breakfast and limited room availability
Stayed 14 nights in Dec 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

6/10 Okay

Sherri

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

Harish

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in renovation. Rooms are dirty with dust every where. Due to dust, suffereed a lot. Couldn't sleep. Room wasn't cleaned, towels were not replaced.
Stayed 2 nights in Dec 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

2/10 Terrible

Gregory

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

8/10 Good

Alexsandra

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady at the front desk was super personable, helpful and nice! There was some construction going on but no noise that i heard from it! Overall it was a good place for your basic one night before going to the airport! Could have been a slight bit cleaner, but i've seen worse and there were no funny smells in the lobby or our room.
Stayed 1 night in Nov 2023
Response from CJ on 12 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Walter

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CJ on 12 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Liyas

Stayed 1 night in Dec 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Ok for 1 night
Hotel is undergoing renovations. No breakfast as the grab 'n go was back ordered. At least it was quiet and clean in spite of being in various stages of disassembly
Stayed 1 night in Dec 2023
Response from CJ on 9 Dec 2023
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

10/10 Excellent

Love

Stayed 2 nights in Dec 2023
Response from CJ on 9 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Anthony, Wauseon

The room was very clean. The location is 4 minutes from the airport which is great. The lobby is currently under renovation. The front desk employee was super friendly.
Stayed 1 night in Dec 2023
Response from CJ on 9 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was filthy as well the staff was poorly trained
Stayed 1 night in Dec 2023
Response from CJ on 7 Dec 2023
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 Terrible

William

Travelled with family
I could not find the hotel. Directions to took me 30 minutes north of DTW airport and the hotel was not there. I gave up and stayed at an another hotel by the airport.
Stayed 1 night in Dec 2023
Response from CJ on 6 Dec 2023
WE APOLOGIZE YOU COULD NOT FIND THE HOTEL. WE ARE ON MIDDLEBELT BETWEEN GODDARD RD AND WICK RD IN ROMULUS. 9555 MIDDLEBELT. WE HOPE YOU VISIT AGAIN SOON

8/10 Good

LEO

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Everyone was nice. Unfortunately the lobby is under construction which made things a little messier and dirty. Our room was clean though. Our clock didn't work, we had two lights that didn't work and the telephone didn't work. It rang a couple times during the night and no one was there. The lady at the front was nice. She said just unplug the phone for now. I got back to the room and the phone was never plugged in! Luckily it didn't ring again. The price for the night was cheap which was good!
Stayed 1 night in Nov 2023
Response from CJ on 6 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Levani

Stayed 1 night in Nov 2023
Response from CJ on 9 Jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

6/10 Okay

Kyle

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very close to airport with free shuttle to airport every hour . $4 parking fee. 100$ deposit up front . Not happy
Stayed 1 night in Nov 2023
Response from CJ on 30 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the kindness that the staff extended during my stay. Dani was amazing at check in. I didn't catch the names of the other women but they always made me feel welcome with their kind smiles and greetings. I will definitely recommend a stay at this hotel to everyone I know. I can't wait to see the beauty of the remodel when it is finished. Keep up the awesome work!
Stayed 2 nights in Nov 2023
Response from CJ on 28 Nov 2023
Ms. Kristin, thank you for your feedback!! We appreciate you took the time to come stay with us!! We are glad you enjoyed your stay, and we can't wait for you to return when renovations are complete. Thank you for you kind words, it really means a lot to us!! Happy Holidays to you and your family from us at the Quality!!