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Reviews of Days Inn by Wyndham Des Moines Merle Hay

3 out of 5
Days Inn by Wyndham Des Moines Merle Hay
4845 Merle Hay Rd, Des Moines, IA

Reviews

6.8
Rating 10 - Excellent. 192 out of 1000 reviews" "
Rating 8 - Good. 359 out of 1000 reviews" "
Rating 6 - Okay. 229 out of 1000 reviews" "
Rating 4 - Poor. 109 out of 1000 reviews" "
Rating 2 - Terrible. 111 out of 1000 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Sep 2021

2/10 Terrible

jason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Days inn Hell
The hotel canceled our reservation with out informing me or hotel.com
Stayed 2 nights in Sep 2021

10/10 Excellent

Dennis H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very friendly. Clean room.
Stayed 1 night in Oct 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel stay.
Stayed 2 nights in Sep 2021

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service
Pleasant and accommodating check-in. Room was very nice, especially for the money!
Stayed 1 night in Sep 2021

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Room was clean & comfy. This was part of a 2 week jaunt across America. One of the best hotels we stayed!
Stayed 1 night in Sep 2021

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness
Bait and Switch
We stopped here for the night on our drive out to Wisconsin. The two reasons we chose this location were the pool (we were looking forward to a swim after a long drive) and the free breakfast. The pool area was a little gross, and the hottub was just nasty. The kids swam, but I just couldn't bring myself to get in. There was no breakfast. Because of COVID. At that time the pandemic was nearly over, and all of the studies had shown that it wasn't spread that way, but they had it closed anyway. And no reimbursement from what we paid. The woman at the counter said that yes, everyone complains about that, and that she's told the owner to take that off of their advertisements, but it hadn't happened yet. It's just overall kind of trashy. The employees hang out by the doors and smoke, letting the hallways fill with the stench.
Stayed 1 night in Jul 2021

2/10 Terrible

Alexandria

Travelled with family
Disliked: Staff & service
We show up and they canceled our reservations and never told us. Apparently they ran my card, I was not even there yet and my bank declined it as frad. They nevee called or emailed. They sold our room to someone else. The whole town was sold out and we had to drive home after our concert. The staff was horrible rude despise me trying to be polite.
Stayed 1 night in Sep 2021

10/10 Excellent

Aliyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jane on 26 Sep 2021
I want to thank you for staying with us. We sure appreciate the nice review.

8/10 Good

Tomas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jane on 26 Sep 2021
Thank you for staying with us. We greatly appreciate such a nice review.

4/10 Poor

Richard

No coffee maker in room why just coffee in the lobby. TV didn't work assigned another room a/c didn't work. Room had no table. Place needs updated. Will not stay again!!
Stayed 2 nights in Sep 2021
Response from Jane on 26 Sep 2021
I would like to thank you for staying with us. I am sorry to hear you was so upset with your stay.

4/10 Poor

Armando

Travelled with family
Disliked: Staff & service, room comfort
Front desk manager was never there. The phone to call him didn't always work. Manager had an attitude. Free juice and coffee only, juice tasted terrible. Be ready to fork out an extra $100 for a deposit after paying for your room which is non refundable as it is. Don't recommend!!
Stayed 1 night in Sep 2021
Response from Jane on 26 Sep 2021
Thank you for staying with us. I am sorry you was so unhappy with your stay with us.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jane on 21 Sep 2021
I want to thank you for choosing our location for your stay. We do appreciate the wonderful review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a 1night stay over traveling
Stayed 1 night in Sep 2021
Response from Jane on 9 Sep 2021
Thank you for staying. We appreciate the nice review. Thank you for taking the time to give a review.

6/10 Okay

Deb

Stayed 1 night in Sep 2021

10/10 Excellent

joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jane on 9 Sep 2021
Thank you for such a nice review.

6/10 Okay

Gerald

Travelled with group
Liked: Cleanliness
View was of a McDonald's drive through. Needless to say, we had to keep the curtains closed. Shower that night had low pressure and was lukewarm at the best. Sheets and room was clean and staff friendly. An okay stay.
Stayed 1 night in Aug 2021
Response from Jane on 9 Sep 2021
Thank you for staying with us. We are very appreciate of our guest feedback. I would like to apologize if you was not happy with your stay.

6/10 Okay

Amanda

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The first room they tried to put us in had a terrible smell like someone or something had died in it the second room was ok we paid for 2 nights we went to the iowa state fair when we got back round 11:30pm- 12am and our keys wouldnt work all our stuff was in the room we went down a little upset cuz we were locked out of our room and she told us if we didnt calm down she was gonna kick us out
Stayed 2 nights in Aug 2021
Response from Jane on 8 Sep 2021
I want to thank you for staying with us. I have to say your key card can become demagnetized for any number of reasons. However when a guest normally comes down to the front desk to get their key re programmed they don't normally curse the front desk staff out. So yes our front desk staff threatened to kick you out if you continued to verbally assault her.

6/10 Okay

Amanda

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The pool was open, but you had to go to the front desk to ask for pool towels, that is if you could find anyone. And then the front deak clerk had her son there each night alone swimming in the pool and he wouldnt leave my family alone! And even though advertised, they had no breakfast.
Stayed 3 nights in Aug 2021
Response from Jane on 26 Aug 2021
Thank you for staying with us. Yes my son did have to come here with me for a few nights however that never stopped me from attending to my guest's. If my 7 year old son was such a big bother to you or your family then why didn't you step right outside the pool to the front desk and let me know? Yes we do have a grab and go breakfast.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stay was wonderful. Hotel was clean and it was quiet at night. Would def stay again
Stayed 2 nights in Aug 2021
Response from Jane on 26 Aug 2021
Thank you for choosing our location for your stay. We are greatly appreciative for such kind and honest words. Hope to see you again soon.

4/10 Poor

David

Disliked: Property conditions & facilities, room comfort
Breakfast was a stuffed cookie. That’s it. Luggage carrier nearly inoperable.
Stayed 1 night in Aug 2021
Response from Jane on 26 Aug 2021
I want to thank you for staying with us. Our grab and go is actually a muffin, oatmeal cream pie and 2 granola bars. I am not sure why you are complaining about our luggage cart. What I do know is you are the first person in 3 years to complain about it.

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs UPS stay!
Great experience! My family and I will be staying @ Days Inn by Wyndham (Merle Hay Road in Des Moines, IA) when needed again!
Stayed 1 night in Aug 2021
Response from Jane on 26 Aug 2021
Thank you for staying with us. We greatly appreciate the review. We will hopefully see you again soon.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice!
Stayed 2 nights in Aug 2021
Response from Jane on 26 Aug 2021
Thank you for staying with us. We do appreciate the nice review. I hope you stay with us again if ever in our area.

2/10 Terrible

Sadie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet was not working when we arrived but was fixed right away. May have gotten bed bug bites from staying here. Was not the cleanest. Would not stay here again.
Stayed 2 nights in Aug 2021
Response from Jane on 26 Aug 2021
Thank you for staying with us. I do not recall anyone mentioning anything about bugs or bug bites. If you felt you was bitten by bugs you should have at least let the front desk know.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean environment, quality nights sleep!
Stayed 1 night in Aug 2021
Response from Jane on 26 Aug 2021
I want to thank you for staying with us. Thank you for such an honest review.

8/10 Good

Bruce

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jane on 21 Sep 2021
I want to thank you for staying with us. We really appreciate such a nice review.

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were in room 136 and the Sink was not very secure.
Stayed 1 night in Aug 2021
Response from Jane on 26 Aug 2021
I want to thank you for staying with us. I will make sure and have maintenance take a look at the sink. Thank you very much for letting us know.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Jane on 26 Aug 2021
Thank you for giving us such a nice review.

8/10 Good

Kolton

Stayed 1 night in Aug 2021
Response from Jane on 21 Sep 2021
Thank you for staying with us. We greatly appreciate such a nice review.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Our room was musky smelling and of some smoke scent.
Stayed 3 nights in Aug 2021
Response from Jane on 19 Aug 2021
I am very sorry if your room smelled. If you would've contacted the front desk we would have taken care of it.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty, no garbage bags in trash cans and none provided, pillow cases were visibly soiled with blood and other stains. Staff was exceptionally rude. Pool was very small compared to pictures online. No breakfast. When staff was asked they became very hostile and called me a liar. When i asked for a receipt, receptionist refused and argued with me for 15 minutes stating i did not need a receipt. Equipment was broken and non-functional or said not available. Worst place i have ever stayed. Wyndham should be embarrassed to claim them.
Stayed 1 night in Aug 2021
Response from Jane on 19 Aug 2021
I want to thank you for staying with us. I would like to take a few minutes to answer your complaints. We do not put garbage bags in the trash cans because we want our housekeepers to clean the actual can itself daily. If there was any sort of stain on your linen I would sure hope that you would've brought it to the front desk clerks attention so that she or he could address the situation. The pictures we have online of our pool is the actual pictures of our pool. So what you see is what you get when it comes to that. We do have a grab and go breakfast right now. I am not sure what equipment you are even speaking of because we don't have any equipment. As for your receipt you made your reservation online so you would've got your receipt sent to you in an email.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jane on 19 Aug 2021
Thank you for such a nice review.

6/10 Okay

Robert

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jane on 21 Sep 2021
Thank you for staying with us. I sure wish you would have at least left a comment why you only gave us a 6.

4/10 Poor

Sarah

Travelled with family
Disliked: Staff & service
Extremely rude. Overpriced. Will never stay again.
Stayed 1 night in Aug 2021
Response from Jane on 21 Sep 2021
I would like to thank you for staying with us. I am very sorry to hear that you felt we was over priced you did stay here during our state fair. I will look you up and find out who checked you in and I will be having a conversation with that person. I really hope you give us another try.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jane on 21 Sep 2021
Thank you for staying with us. We sure appreciate the nice review.

10/10 Excellent

Lannea

Liked: Cleanliness, staff & service, room comfort
Staff was friendly and helpful. Trash cans didn’t have bags. Told us there would be no breakfast, but there was plenty of coffee.
Stayed 1 night in Aug 2021
Response from Jane on 19 Aug 2021
Thank you for staying with us. We do greatly appreciate your feedback.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a two story property , the owners are so cheap they purposely leave off any air conditioning in the hallway and also leave the units in the room off completely, not even left at a higher temp, when you check into your room. My room was on the second floor where after climbing the stairs realized it was about 85 degrees in the hallway. It took about 15 minutes for the air conditioning to cool my room acceptably and because the hall outside the room is so hot the ac has to run constantly and room never evens out temperature; you can be freezing on the bed next to the window then get up to go to the bathroom and be sweating in there . I asked a staff of the air is broke for the main building she said no it is always off in the halls , and in the winter is left freezing
Stayed 1 night in Aug 2021
Response from Jane on 19 Aug 2021
I want to first thank you for staying here with us. I would like to take this time to clarify the issue of no heat or A/C in our hallways. We have a very old building so unfortunately we do not have any vents in the hallways to be able to provide heat or a/c. So I am so very sorry for any inconvenience this may have caused you.

8/10 Good

Josue

Stayed 2 nights in Aug 2021
Response from Jane on 21 Sep 2021
Thank you for staying with us. We appreciate the nice review.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Julie on 7 Aug 2021
Thank you very much for staying with us and we appreciate your feedback.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Julie on 7 Aug 2021
Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing front desk lady! She was the best check in person ever, and did so much more than that. Very happy and friendly, and genuinely enjoyed her job. AMAZI G CUSTOMER SERVICE!!! The only disappointment was absolutely nothing for breakfast options. A piece of fruit or something pre packaged like a granola bar wouldve even been OK.
Stayed 1 night in Jul 2021
Response from Julie on 7 Aug 2021
Thank you for staying with us, yes Elsie is a very amazing person and good asset to our business. We appreciate your feedback.

6/10 Okay

Susan

Stayed 1 night in Jul 2021
Response from Jane on 21 Sep 2021
Thank you for staying with us. I really wish you would have left a comment explaining why you only gave us a 6 out of 10. We can not correct things without our guest feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021
Response from Jane on 31 Jul 2021
I just want to say thank you for such a nice review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have an open pool and hot tub
Stayed 1 night in Jul 2021
Response from Jane on 31 Jul 2021
Thank you for staying with us. I am happy to hear your family enjoyed our pool and hot tub. Thank you for such a good review.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and reasonable.
Nice location and very clean place.
Stayed 1 night in Jul 2021
Response from Jane on 31 Jul 2021
Thank you for choosing our location for your stay. We sure do appreciate the nice review. Hope to see you again if you are ever in our area.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice pool
Stayed 1 night in Jul 2021
Response from Jane on 31 Jul 2021
Thank you for staying with us. I am so happy to hear you enjoyed our pool. Thank you for such a nice review.