2/10 แย่มาก
Xavier
เดินทางกับครอบครัว
26 มี.ค. 2024
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
I am writing to express my deep dissatisfaction with the recent experience I had at your establishment. On March 23, 2024, I was charged a smoking fee of $150 on my bill, despite being a non-smoker and adhering strictly to your hotel’s non-smoking policy.
Upon discovering this charge, I immediately contacted your front desk to rectify the situation. However, the staff was unhelpful and insisted that the fee was valid, despite my protests and assurances of my non-smoking status. This lack of understanding and cooperation from your staff only exacerbated my frustration and disappointment.
I must emphasize that I did not engage in any smoking activities during my stay at your hotel. Therefore, I find it unjust and unacceptable to be charged for a violation I did not commit. It is evident that this fee was applied erroneously or fraudulently, and I demand a full refund of the amount charged.
Furthermore, I am deeply concerned about the integrity of your billing practices and the potential for other guests to be similarly unjustly charged.
I urge you to investigate this matter thoroughly and take immediate action to refund the smoking fee charged to my account. Additionally, I expect assurances that steps will be taken to prevent such incidents from occurring in the future and to improve the training and responsiveness of your staff in handling guest complaints.
Xavier
เข้าพัก 2 คืน, มีนาคม 2024