Suite, 1 King Bed, City View | City view

Reviews of Sheraton Suites Market Center Dallas

3.5 out of 5
Sheraton Suites Market Center Dallas
2101 N Stemmons Fwy, Dallas, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 482 out of 1009 reviews" "
Rating 8 - Good. 230 out of 1009 reviews" "
Rating 6 - Okay. 121 out of 1009 reviews" "
Rating 4 - Poor. 78 out of 1009 reviews" "
Rating 2 - Terrible. 98 out of 1009 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024

4/10 Poor

Shawana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location and views were great however, i had to move several times due to ants being in my rooms. I stayed at the hotel for 9 days and had moved rooms 4 times and was bitten by ants. I coild not leave food in a sealed container on the counter or ants would be all over it in the morning. They came and spared the last room i was in but the ants came back. I was tired of moving at that point and they did not have a room available that had the same view. Otherwise, the rooms were clean for the most part. One of the rooms had not been swept. I assume they took the area rug out the sitting area but forgot to sweep afterwards. They did give me club access and comp'd 2 nights for all the inconveniences but i feel more could have been done. I was in two different rooms on the 8th and two different rooms on 10th floors. The ants are truly my onlu complaints. It really made my stay not as enjoyable and costed me a little more more as i was unable to keep leftovers in my room. The ants were in the bedroom alomg the wall by the vent and in the other 3 rooms on the counter only if something wa left on there. They were even crawling on my collegen shake powder and its also in a sealed container. I didnt like that dogs were allowed in the esting areas.
Stayed 6 nights in Feb 2024
Response from Customer Service on 28 Mar 2024
Shawana, it is regrettable to hear about your experience. Your comfort is our priority and we're disappointed to hear that there were issues with your accommodation. We always strive to provide a seamless stay, yet it seems we fell short this time. We're glad that some adjustments were made to alleviate the situation but, we understand your frustration. As cleanliness is one of our key emphasis, hearing about your encounter with ants is disconcerting. Rest assured, we take note of this situation for immediate improvement. We appreciate your patience with relocating rooms. We also value your feedback regarding our pet-friendly policy, we'll take this into consideration. Despite these challenges, we're glad to know you appreciated the location and views. Your feedback is important in our continuous strive for improvements.

8/10 Good

Sharon

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing there
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Sharon, your commendation of Sheraton Dallas Market Center's team members is much appreciated. We constantly strive to offer exceptional service for our guests and we're thrilled to hear your positive comments. We look forward to welcoming you back in the future.

8/10 Good

Byron, Granbury

Liked: Cleanliness, staff & service, property conditions & facilities
It’s dark in the hood. Not the hotels fault. And they have a security guard on the parking lot. So I appreciate that
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Byron, we're delighted to know you felt secure with our guarded parking area during your visit to Sheraton Dallas Market Center. Thank you for your understanding concerning the external lighting situation. Given your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Regina, Orange

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything, and the staff was very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Regina, thank you for your wonderful feedback. We're thrilled to hear that Sheraton Dallas Market Center's convenient location complemented your stay. It's particularly wonderful that our team members made a lasting impression with their kindness and readiness to assist. We would be delighted to welcome you back for another excellent stay in Dallas.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Ashley, we are pleased to hear you had a wonderful stay at Sheraton Dallas Market Center. The team members here strive to provide a memorable experience for all our valued guests. Looking forward to welcoming you back for another exceptional stay soon.

10/10 Excellent

Bernardo, Leander

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay and you have great staff!
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Bernardo, it's wonderful to know you enjoyed your stay at the Sheraton Dallas Market Center. We're glad our dedicated team members made a positive impact on your visit. We appreciate your kind words and look forward to welcoming you back on your next trip to Dallas.

10/10 Excellent

Amanda, Weatherford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Amanda, thank you for choosing to stay at Sheraton Dallas Market Center. We're thrilled to know that your stay with us met your expectations. Your high rating means a lot to us and motivates our team to continue delivering exceptional service. We look forward to welcoming you back in the future.

8/10 Good

Kiara

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Kiara, thank you for your rating of Sheraton Dallas Market Center. We're pleased to know that your stay with us was satisfying. It would be our pleasure to welcome you back in the future for an even better experience.

10/10 Excellent

Grey

Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Grey, it's wonderful to see your rating! The team at Sheraton Dallas Market Center is dedicated to providing an exceptional experience, and we are overjoyed that you found it to be just that. We're longing for your return. May you have more memorable moments with us in the future.

10/10 Excellent

Keyra

Travelled with family and small children
My children & I fully enjoyed our stay here.
Stayed 2 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Keyra, it is heartening to hear about your enjoyable experience at Sheraton Dallas Market Center. We're delighted that both you and your children had a wonderful time with us. We look forward to welcoming you back on your next visit.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking wasn’t my favorite since the only option is $47 as a hotel guest but otherwise it was a great stay. Room was clean and orderly. The staff was friendly and helpful during check in and out. We would definitely stay here again if necessary. The balcony was cute too.
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Julia, it's pleasing to hear you enjoyed the cleanliness of your room at Sheraton Dallas Market Center and found our team members to be approachable and helpful. We note your thoughts on the parking arrangement and appreciate this feedback. It brings joy to learn that you would consider returning and found the balcony to be charming. We anticipate welcoming you back in the future.

10/10 Excellent

Gregory, Thibodaux

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid vacation hotel. Outstanding checkin and dining staff
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Gregory, it is great to hear that Sheraton Dallas Market Center served as such a wonderful vacation base for you. We're delighted that the check-in experience and dining services lived up to your expectations. Your comments will certainly be shared with our team members to continue inspiring their exemplary service. We look forward to your next visit.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Keith, it's wonderful to see that you had such a great experience at the Sheraton Dallas Market Center. We truly appreciate your high rating and look forward to the opportunity to welcome you back during your next visit to Dallas.

10/10 Excellent

Valerie

Stayed 1 night in Jan 2024
Response from Customer Service on 23 Feb 2024
Valerie, it's wonderful to see your high rating for Sheraton Dallas Market Center. We are thrilled you enjoyed your stay and we're looking forward to having the chance to welcome you back. Thank you for choosing us.

4/10 Poor

Shatika

Disliked: Property conditions & facilities
Having to pay over 100 for parking
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Shatika, the concern you raise about parking fees is noted, and it's unfortunate to hear that this impacted your stay. The parking cost has been imposed due to various operational factors. While we understand the discontent, the rates are comparable to the general market in the area. We aim to provide quality service to our guests, and we hope the other aspects of your stay were satisfactory.

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it but don’t like that we had to pay for parking kind of pricey
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Adriana, it's delightful to hear that your stay at Sheraton Dallas Market Center met your expectations. We appreciate your feedback regarding the parking fees and understand where you're coming from. It's necessary for us to maintain high-quality parking service. Please consider us for your future travels, and we'll do our best to ensure your next stay is just as enjoyable.

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!
Stayed 2 nights in Feb 2024
Response from Eddie GM on 18 Feb 2024
Dear Tiffany...thank you for the nice feedback score and we hope you come back to our property soon!

4/10 Poor

Puddin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hot water in our room 315 didn’t work at all. There’s a $25 parking fee for every 24hours. No where in the booking did it mention that.
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Puddin, we regret to hear about the shortcoming you experienced concerning the hot water during your stay. This is certainly not the standard we set for ourselves. Additionally, our parking fees are listed on various platforms and it's unfortunate if this was not clear at the time of your booking. Your feedback is appreciated; it allows us to make necessary improvements. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Linda

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Linda, thank you for your high rating of Sheraton Dallas Market Center. We are delighted to hear that you had a wonderful stay with us. We appreciate your feedback and look forward to welcoming you back on your next visit.

2/10 Terrible

Lekeisha

Disliked: Cleanliness, staff & service, property conditions & facilities
No water
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Lekeisha, it's disappointing to hear that you experienced issues regarding the water during your stay. This is not the standard we strive for and we truly appreciate your patience.We hope that despite this, you would consider granting us another chance to provide the exceptional service we aim for.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were very helpful and pleasant.
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Julia, it's wonderful to hear you found Sheraton Dallas Market Center to your liking and our team members were able to assist you effectively. We appreciate your kind words and look forward to welcoming you back soon.

2/10 Terrible

Hedayatullah

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When i booked the hotel the breakfast was included But when i went to get the break fast they charged us
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Hedayatullah, it's disheartening to hear about your recent breakfast experience - it seems there may have been a misunderstanding. It's important to us that each guest has a clear and transparent understanding of their booking details, and we'll certainly look into the matter to ensure clarity in the future. We appreciate your feedback as it helps us continuously improve our service delivery.

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the great experience!
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Thanks for sharing this perfect rating, Candice!We're thrilled to hear you enjoyed your stay at Sheraton Dallas Market Center! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 Okay

Pierre

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Customer Service on 2 Feb 2024
Pierre, it seems you had a neutral stay. We're here to provide a great experience, and it's evident we fell short. Should you return, we're confident we can make your next stay more enjoyable.

10/10 Excellent

ERNEST

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, amazing staff and the environment is great!!!!
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Ernest, thank you for the glowing feedback. We're delighted to hear that you found the Sheraton Dallas Market Center to be a superb choice with our dedicated team members and pleasurable surroundings. Your satisfaction is our inspiration to continually strive for service excellence. We eagerly anticipate your next stay.

10/10 Excellent

Edwin

Stayed 1 night in Jan 2024
Response from Eddie GM on 30 Jan 2024
Dear Edwin...thank you so much for the nice review and please let me know if I can ever be of assistance to you in the future.

2/10 Terrible

Noe

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Smell dirty, sheets have stains on it. They need to do better cleaning
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
We appreciate your feedback, Noe.It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward.We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.

10/10 Excellent

Jovanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I like the friendly staff. And shower water pressure. The sink was stopped up and it was loud at night due to traffic.
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Jovanna, thank you for choosing Sheraton Dallas Market Center for your stay. It's a pleasure to hear that our team members were warm and friendly, and you enjoyed the pressure of the shower water. We regret any inconvenience caused by the plumbing issue and the noise from traffic. These concerns will be addressed with the appropriate teams. We hope to have you back soon for an even better experience.

4/10 Poor

Forrest, South Jordan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience. First room had wine spilled on the bed and phone anda fire alarm Battery Low was beeping. Moved me to another room which was okay but had no heat overnight and it got to 60 in my room. Next day maintenance said they just had to turn some valve on and it was fine. Just an extortion move for a tip. Pretty old, run down and in a bad area. Rarely do reviews but this place should be avoided.
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Forrest, it's disheartening to read about your recent stay with us. We acknowledge your concerns regarding the conditions in your room, and regret not meeting your expectations. While we strive for the utmost in guests' comforts, we understand there is room for improvement based upon your feedback. We assure you, our location is chosen with our guests' needs and safety in mind. We hope, given the chance, we'll be able to provide a more satisfying experience on your next visit.

10/10 Excellent

george

Stayed 3 nights in Jan 2024
Response from Eddie GM on 4 Feb 2024
Dear George,We appreciate your review score and look forward to your return to our hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
James, it's wonderful to hear that you had a pleasant stay at Sheraton Dallas Market Center. Thank you for taking a moment to share your thoughts. We appreciate it and look forward to your next visit.

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Iris, it's encouraging to learn that you had a positive experience at the Sheraton Dallas Market Center. We hope to always meet your expectations and are thrilled that the service was exceptional. Your ongoing support is greatly appreciated and we look forward to your return.

10/10 Excellent

Ieisha

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Ieisha, thank you for taking the time to rate your stay at Sheraton Dallas Market Center. We are elated to see you had an exceptional experience. We look forward to your next visit in the near future.

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Had one issue- water leaking from toilet - but staff was great and promptly gave me an equivalent room.
Stayed 1 night in Jan 2024
Response from Eddie GM on 8 Jan 2024
Thank you for the feedback and we have fixed the leaking toilet. If you encounter any issue in the future, please let us know as soon as possible to we can fix and compensate for any inconvenience.

10/10 Excellent

Latonya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff...safe environment 🙂
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Latonya, it's wonderful to hear that you experienced supportive interactions with our team members at Sheraton Dallas Market Center and felt secure during your stay. We pride ourselves on the uplifting atmosphere we provide for our guests. We'd be thrilled to welcome you back in the future.

6/10 Okay

DAVID

Travelled with family
No sheet or blanket for pullout sofa. Picture quality on TV in room with pullout was horrible. No ESPN first night there. Two wash clothes for 3 days for 2 people does not work. Parking too expensive for minimal spots and space. Did not get $20 credit for breakfast like I was told.
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
David, thank you for providing feedback on your stay. We're sorry that you experienced some issues with your room's bedding and television quality, as well as the provided amenities. We also acknowledge your concerns about the parking situation and the absence of a breakfast credit. Rest assured, we will carefully review these points with our team for improvements. We value your comments and hope for an opportunity to enhance your experience during a future stay.

10/10 Excellent

Jacob

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Jacob, it's wonderful to hear that you had a fantastic stay at Sheraton Dallas Market Center. We greatly appreciate your top-tier rating on Hotels.com and look forward to offering you another exceptional experience when you next choose to stay with us. Safe travels!

10/10 Excellent

Rahul

Stayed 3 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Rahul, it's truly heartening to know you had a wonderful experience at Sheraton Dallas Market Center. We sincerely appreciate your positive rating and would love to welcome you back in the future. Thank you for choosing our hotel for your stay.

10/10 Excellent

Breny

Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Thank you for the excellent rating, Breny!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sheraton Dallas Market Center! We look forward to hosting you again soon.

10/10 Excellent

Kendra, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Kendra, we're thrilled that you appreciated the convenience of Sheraton Dallas Market Center's location. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Femia, Sierra Vista

Stayed 3 nights in Nov 2023
Response from Customer Service on 13 Jan 2024
Thank you for the great rating, Femia!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sheraton Dallas Market Center! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Kyle

Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Kyle, it's great to see that your stay at the Sheraton Dallas Market Center was largely positive, even if we don't have all of the details. We appreciate your rating and look forward to welcoming you back on your next visit to Dallas.

8/10 Good

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 17 Dec 2023
Thanks for the 4/5 rating, Terrell!We're happy you had such a lovely stay at Sheraton Dallas Market Center! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

4/10 Poor

Kevin

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Kevin, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

Walter

Stayed 1 night in Dec 2023
Response from Eddie GM on 13 Dec 2023
Dear Walter,Thank you for the nice review and we hope you come back soon and often!

10/10 Excellent

Julius

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
Julius, thank you for taking the time to rate your stay at Sheraton Dallas Market Center so highly. We're thrilled to hear that you had a wonderful stay, and we hope to see you again soon for another stellar experience.

8/10 Good

Walter

Stayed 1 night in Dec 2023
Response from Customer Service on 9 Dec 2023
Thank you for sharing your thoughts with us, Walter!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sheraton Dallas Market Center. Thank you and have a lovely day!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Dec 2023
Martha, it's wonderful to hear that your experience at Sheraton Dallas Market Center was excellent, judging from your rating. We're thrilled we were able to meet your expectations and we look forward to welcoming you back on your next visit to Dallas.

8/10 Good

Scott

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Thank you for the 4-star rating, Scott!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sheraton Dallas Market Center. Thank you again for sharing!