Lobby

Reviews of Comfort Inn & Suites Love Field - Dallas Market Center

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 262 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 182 out of 1002 reviews" "
Rating 4 - Poor. 131 out of 1002 reviews" "
Rating 2 - Terrible. 155 out of 1002 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Amber

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were fairly updated, but not clean or kept up. there was a bulb for one of the lights in the bathroom. The walls looked like they had food smears. The lobby and surrounding areas smelled faintly of sewage. We were thankful our room didn't smell. It was right off the highway so we heard cars all night, but it was easily accessible. On the plus side, the beds were comfortable. The staff was nice.
Stayed 1 night in Mar 2024

6/10 Okay

Dominique

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but room had roaches
Stayed 2 nights in Feb 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience
Stayed 2 nights in Feb 2024

10/10 Excellent

Luz

Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We have stayed at this location a few times. We have always enjoyed our stay. The staff is friendly and helpful. This time there was a musty smell on the elevator, the door to our room did not latch when we closed it (we had to push or pull it to make sure it latched), the tv was on when we arrived. We found out the reason was because the remote would not turn it off or change channels. We were able control the volume. We did speak with the desk on our check out and she said she would turn that info in. We enjoy your establishment and look forward to future visits.
Stayed 1 night in Jan 2024

2/10 Terrible

Adiam

Stayed 2 nights in Jan 2024

2/10 Terrible

Alecia

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Airport shuttle is not avaiable for Dallas Forthworth airport. I had to pay for an uber to take me back to the airport. This was unexpected as Expedia and Comfort lnn states free airport shuttle. They say it is only for the local airport when at the motel.. This needs to be clear stated when booking so that travelers are aware. I only booked this motel because of the free airport shuttle. Additional the rooms are dated with paint peeling in bathroom and grout peeling. Though 1 front desk clerk was kind and he tried to help me, the other frontdesk clerk was rude. I would not stay at this nor any other choice motel.
Stayed 1 night in Jan 2024

4/10 Poor

Leland

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

rodney

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Ahmad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole building just had a stanky odor every day like someone was peeing on the floor and our bed had hair on it when we walked in
Stayed 1 night in Jan 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from fd on 5 Jan 2024
Thank you for your review.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on 25 Dec 2023
Thank you for your feedback.

4/10 Poor

Daniella

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
they advertised a shutte service to the airport but it is only for one of the airports in Dallas no bacon or eggs as promised for breakfast
Stayed 2 nights in Dec 2023

6/10 Okay

Michele

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was being renovated and was not conveyed to us
Stayed 2 nights in Dec 2023
Response from FD on 20 Dec 2023
Thank you for your feedback.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
The staff is amazing. They always treat my daughter and I great. Love staying here.
Stayed 4 nights in Dec 2023
Response from FD on 20 Dec 2023
Thank you for your feedback.

2/10 Terrible

Marisela

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had cockroaches not just in the room but front waiting area and when told about it coworkers didn’t care or do anything about it
Stayed 1 night in Dec 2023
Response from FD on 15 Dec 2023
Thank you for your feedback.

6/10 Okay

Donald

Liked: Cleanliness
It is an older property that could be better maintained.
Stayed 1 night in Nov 2023
Response from FD on 6 Dec 2023
Thank you for your feedback.

4/10 Poor

joseph

Travelled with family
Disliked: Staff & service
night clerk rude
Stayed 2 nights in Nov 2023
Response from FD on 11 Dec 2023
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
JohnD
Lobby staff is very friendly. Hotwl is older but clean. Excellent value for the money.
Stayed 1 night in Nov 2023
Response from FD on 4 Dec 2023
Thank you

2/10 Terrible

Yesenia

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 7 nights in Nov 2023
Response from FD on 20 Dec 2023
Thank you for your feedback.

8/10 Good

Enedina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It wasn't so bad, but the elevator seemed like it would stop working at any moment and it was a little unnerving.
Stayed 2 nights in Nov 2023
Response from FD on 28 Nov 2023
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from FD on 24 Nov 2023
Thank you for your review.

2/10 Terrible

Krystal

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from FD on 21 Nov 2023
Thank you for your review.

2/10 Terrible

Demetries

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from FD on 21 Nov 2023
Thank you for your review.

6/10 Okay

Gilbert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ehh
Room was hot even tho we set ac at
Stayed 1 night in Nov 2023
Response from FD on 15 Nov 2023
Thank you for your review.

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Almost Roach Motel
Kitchen smells like mildew, lobby couches have huge stains, shower ceiling is damaged, second story floor seems tilted. I was happy not to see any roaches…but that was a surprise.
Stayed 3 nights in Nov 2023
Response from FD on 14 Nov 2023
Thank you for your review. At this time we are going through a renovation.

4/10 Poor

GUADALUPE

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Eh
The sheets were dirty, the food was okay. The apples I had were not good though. My room smelled funky like a smoking room and I asked for a non smoking room. But the service was good. But I guess you get what you pay for
Stayed 3 nights in Nov 2023
Response from FD on 13 Nov 2023
Thank you for your review.

2/10 Terrible

Sergio

Stayed 1 night in Nov 2023
Response from FD on 5 Dec 2023
Thank you for your feedback.

2/10 Terrible

Saurabh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
Worst stay ever. Called in middle of my sleep and played crapy music. Ac didn’t work Room was hot as stinky
Stayed 1 night in Nov 2023
Response from FD on 11 Nov 2023
Thank you for your review.

10/10 Excellent

Tyrone, Atlanta

Stayed 3 nights in Oct 2023
Response from FD on 28 Nov 2023
Thank you for your review.

2/10 Terrible

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertising
Staff was very rude but before we could even go inside the pictures are false advertising there was windows knocked out and tape visible to try and hold the windows in
Stayed 2 nights in Nov 2023
Response from FD on 7 Nov 2023
Thank you for your review.

2/10 Terrible

Darin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at this hotel/motel!
The hotel was beyond filthy and the staff could care a less. The floors were dirty, beds and paint literally peeling and falling off the ceilings. Stains everywhere from the halls to inside the room. Asked to speak w manager and no one even took the time to reach out. Moved to Crown Plaza and I prepaid, but I didn't care, my health and well being was more important than staying in a filthy hotel.
Stayed 2 nights in Oct 2023
Response from FD on 31 Oct 2023
Thank you for you review.

6/10 Okay

maricela

Stayed 1 night in Oct 2023
Response from FD on 30 Oct 2023
Thank you

10/10 Excellent

Frankie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment
Stayed 1 night in Oct 2023
Response from FD on 27 Oct 2023
Thank you

10/10 Excellent

Gemma

Stayed 1 night in Oct 2023
Response from FD on 28 Oct 2023
Thank you for your review.

8/10 Good

Rashesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from FD on 28 Oct 2023
Thank you for your review.

10/10 Excellent

Santiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from FD on 27 Oct 2023
Thank you

8/10 Good

Kelly, Beverly Hills

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It seemed like everything was either broken, filthy, or questionable at best. Signs indicate the property is under construction…, I see no evidence of construction - only the extreme need for refurbishing.
Stayed 1 night in Oct 2023
Response from FD on 25 Oct 2023
Thank you for your review.

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It will make you sick
It was an ok lodging but I developed a bacterial infection from this hotel and wouldn't recommend.
Stayed 1 night in Oct 2023
Response from FD on 23 Oct 2023
Thank you for your review.

6/10 Okay

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was not smooth but the hotel had experienced a fire in a guest room. I believe it took the team awhile to get everything in order.
Stayed 1 night in Oct 2023
Response from FD on 20 Oct 2023
Thank you for your review.

2/10 Terrible

Raven

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs
Cockroaches, both dead and alive in the lobby. Stained room with small lizard in the bathroom.
Stayed 2 nights in Oct 2023
Response from FD on 17 Oct 2023
Thank you for your review.

10/10 Excellent

Tess, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from FD on 18 Oct 2023
Thank you for your review.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the staff was very polite. the property was not well kept and it was not hanicap friendly my mom almost fell I couldnt tell you how many time in the parking lot and the smell was terrible it smelt like sewer in the whole building
Stayed 2 nights in Oct 2023
Response from FD on 16 Oct 2023
Thank you for your review.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Satisfied
Good experience
Stayed 1 night in Oct 2023
Response from FD on 16 Oct 2023
Thank you

8/10 Good

Jana

Stayed 1 night in Oct 2023
Response from FD on 3 Nov 2023
Thank you

10/10 Excellent

Diana

Liked: Cleanliness, staff & service
Good for price
Stayed 2 nights in Oct 2023
Response from FD on 13 Oct 2023
Thank you for your review.

8/10 Good

Ricardo, San Diego

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway
Response from FD on 13 Oct 2023
Thank you for your review.

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not going back
Old, run down building needs a lot of attention. Lobby is uninviting, furniture is beat, worn out and the staff was unprofessional. The breakfast was fair. The room was not modern. The bathroom needs a lot of repairs. But for the cheapest room in Dallas, I guess I got what I paid for.
Stayed 3 nights in Oct 2023
Response from FD on 9 Oct 2023
Thank you for your review.

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Amenities
mid, staff was lovely though
Stayed 2 nights in Oct 2023
Response from FD on 9 Oct 2023
Thank you for your review.