Exterior

Reviews of Quality Inn & Suites Garland - East Dallas

2.5 out of 5
Quality Inn & Suites Garland - East Dallas
1635 I-30 East at Bass Pro Drive, Garland, TX

Reviews

7.4

Good

Rating 10 - Excellent. 205 out of 639 reviews" "
Rating 8 - Good. 222 out of 639 reviews" "
Rating 6 - Okay. 88 out of 639 reviews" "
Rating 4 - Poor. 59 out of 639 reviews" "
Rating 2 - Terrible. 65 out of 639 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Haji

Stayed 1 night in Feb 2024

10/10 Excellent

Crystal, Hempstead

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was exceptional.
Stayed 1 night in Apr 2024

4/10 Poor

Diana

Stayed 1 night in Apr 2024

8/10 Good

william

Liked: Cleanliness, staff & service
Very friendly & knowledgeable staff; only problem ice machine wasn’t working
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria

Stayed 3 nights in Apr 2024

4/10 Poor

Juliana

Business traveller
😤
Stayed 1 night in Apr 2024

6/10 Okay

Jan

Disliked: Staff & service, property conditions & facilities
The room was clean. However, the tub did not drain well, the wifi did not work and one of the lights on the wall in the room would not turn off with no plug to pull. It stayed on all night so I covered my face to sleep. Also, it is a very inconvenient location. I could not park close outside my room and Iwas afraid to walk to my vehicle alone in the dark with limited lighting to retrieve my dinner so I just let it spoil in the truck.
Stayed 2 nights in Mar 2024
Response from DP on 1 Apr 2024
Sorry for the inconvenience, but we have at least 8-10 flood lights to cover the parking area as well as the room areas. The switch to the light is by the front door when you walk in. We will gladly look at the lighting and make any necessary corrections, if needed.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waffles every morning, cereal and yogurt too. Big TVs in the single king room along with a couch mini fridge and microwave. Right off the highway which makes it very convenient. Only 7 min away from freedomplace.tv which is a great in outstanding Church. Staff is always here and very helpful and friendly.
Stayed 1 night in Mar 2024

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 4 nights in Feb 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Huaqiang

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is extremely noisy 10 meter close to a highway
Stayed 2 nights in Mar 2024

8/10 Good

Chante

Liked: Amenities
Wasnt bad at all
Stayed 4 nights in Feb 2024

6/10 Okay

Qun, Blue Springs

Liked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
The entire stay was a bad experience
Stayed 2 nights in Mar 2024

2/10 Terrible

Gerald

Travelled with partner
Disliked: Cleanliness, staff & service
We had to wait an hour to check in because the computers were “updating”. Had already paid 70 on Expedia and had to pay another 100 once I got there. For 170 I would’ve chose a way better hotel. (The room smelled like cigarettes)
Stayed 1 night in Mar 2024

2/10 Terrible

QuoVadis

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pictures don’t match the property in person. Very disappointing
Stayed 4 nights in Mar 2024

10/10 Excellent

Trena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was spacious and comfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cory

Liked: Staff & service
I accidentally chose a smoking room and the Hotel receptionist was very helpful and corrected my mistake by changing my room. I couldn’t have been more grateful.
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access.
Stayed 1 night in Feb 2024

10/10 Excellent

Johnathan, Winter Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off highway.
Stayed 4 nights in Feb 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off highway.
Stayed 4 nights in Feb 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Argenys

Stayed 4 nights in Jan 2024

2/10 Terrible

C

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special. Unfortunate

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Jane

Travelled with partner
Walls are thin could hear everything from the room nextdoor. Man had a dog and it barked a lot. After telling the front desk they did call and the man picked up his dog.
Stayed 1 night in Jan 2024

2/10 Terrible

Kaylie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Frank

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for being a great staff!!
Stayed 3 nights in Dec 2023

2/10 Terrible

Joe

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from DP on 27 Dec 2023
We appreciate your high recommendation and welcome you to settle in again anytime.

10/10 Excellent

Aersilan

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from DP on 27 Dec 2023
We are so glad that you enjoyed your stay overall. Thank you for staying with us, and we hope to see you again for another great experience.

6/10 Okay

Damaris

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The property was by a lake.
Stayed 4 nights in Nov 2023
Response from DP on 10 Dec 2023
It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!

4/10 Poor

Rafael, Chicago

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a liking at the hotel. They didn’t advise or let us know the water was going to be shut off. We didn’t take a shower. They ask you for 100 deposit ridiculous! I’m gonna Avoid these hotels in future!
Stayed 1 night in Dec 2023
Response from DP on 10 Dec 2023
It was unfortunate that the water was shut off due to the City of Garland having a broken line beside the hotel. We hope you will give us another chance.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of construction
Stayed 1 night in Dec 2023
Response from DP on 10 Dec 2023
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip.

8/10 Good

Amal

Stayed 1 night in Dec 2023
Response from DP on 10 Dec 2023
Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from DP on 28 Nov 2023
Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. Let us know what we can do to get a 5 out of 5 rating. We look forward to your return!

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wreaked of smoke once we went inside. That’s the only complaint. Maybe have breakfast until 10 AM instead of 9 AM lol
Stayed 1 night in Nov 2023
Response from DP on 24 Nov 2023
We absolutely care about our guests and the staff works very hard to try and make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. I am sorry we let you down and will review your comments with our team to foster improvement. We hope to better serve you on a future visit.

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service
The staff was friendly, check in and check out was fast and convenient. I asked for a non smoking room and the whole night the room smelled of cigarette. All night we could hear the traffic from the highway which kept us from having a goodnight sleep. Overall I would not return to this place.
Stayed 1 night in Nov 2023
Response from DP on 20 Nov 2023
We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. However, I regret that you detected an odor of smoke in your room. Again, on behalf of the staff and management - I offer our apologies. Thank you for taking the time to share your review and we look forward to seeing you again

8/10 Good

Chris

Stayed 1 night in Nov 2023
Response from DP on 10 Dec 2023
Thank you for your thoughtful rating. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return.

10/10 Excellent

Carl

Stayed 1 night in Nov 2023
Response from DP on 10 Dec 2023
What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging in Garland from here on out. Thank you for your business, and please come again.

6/10 Okay

Jerry

Travelled with partner
Noisy and dirty could’ve been a little cleaner
Stayed 3 nights in Nov 2023
Response from DP on 14 Nov 2023
I'm very sorry for any lapses in cleanliness you encountered; please forgive us. Your feedback, both positive and areas for improvement, allows us to monitor and improve the guest experience. Thank you for choosing us while in the area and we hope to host you again.

4/10 Poor

Brenna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from DP on 10 Nov 2023
We aim to impress, so I sincerely regret that you did not enjoy your stay. I value your feedback and we are at your service should you like to discuss in more detail. Thank you for staying with us.

8/10 Good

wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from DP on 10 Nov 2023
We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!

10/10 Excellent

Nicolaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from DP on 6 Nov 2023
We are so glad that you enjoyed your stay with us overall. It was our pleasure hosting you, and we hope to do so again.

8/10 Good

Riva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DP on 30 Oct 2023
This is the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work is making a difference and being noticed. Thank you for staying with us and hope to see you back soon.