บนชายหาด, ทรายสีขาว, เก้าอี้อาบแดด, ผ้าเช็ดตัวชายหาด

รีวิว Papagayo Beach Hotel

4 out of 5
Papagayo Beach Hotel
Jan Thiel Z/N, Jan Thiel

รีวิว

8.4

ดีมาก

คะแนน 10 - ดีเลิศ 171 จาก 418 รีวิว" "
คะแนน 8 - ดี 178 จาก 418 รีวิว" "
คะแนน 6 - พอใช้ 43 จาก 418 รีวิว" "
คะแนน 4 - แย่ 23 จาก 418 รีวิว" "
คะแนน 2 - แย่มาก 3 จาก 418 รีวิว" "

8.4/10

ความสะอาด

8.4/10

พนักงานและบริการ

8.6/10

สิ่งอำนวยความสะดวก

8.4/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

8.6/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Veronique

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very kindly staff!!!
เข้าพัก 1 คืน, มีนาคม 2024

6/10 พอใช้

Chivaro

ไม่ชื่นชอบ: พนักงานและบริการ
the cleaning staff was very poor and overall was ok
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Community Manager วันที่ 20 มี.ค. 2024
Lamentamos sinceramente pelo inconveniente causado pela qualidade insatisfatória do serviço de limpeza durante a sua estadia.Nosso compromisso é oferecer aos nossos hóspedes uma experiência excepcional em todos os aspectos, incluindo a limpeza e a manutenção das nossas instalações. Levamos as suas observações muito a sério e iremos abordar imediatamente essa questão com a nossa equipe de limpeza para garantir que padrões mais elevados sejam mantidos no futuro.Agradecemos o seu feedback e ficamos felizes em saber que, apesar deste contratempo, sua experiência geral foi satisfatória. Esperamos ter a oportunidade de recebê-lo novamente no futuro e oferecer uma experiência ainda mais positiva em todas as áreas.Atenciosamente,Papagayo Beach Hotel

6/10 พอใช้

Vonnie

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Community Manager วันที่ 27 ก.พ. 2024
Thank you for sharing your score with us! We would love to learn more about your experience at Papagayo Beach Hotel. Your feedback is valuable to us and helps us improve our services.

10/10 ดีเลิศ

Swendley

เข้าพัก 5 คืน, ธันวาคม 2023

8/10 ดี

Paul

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 7 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Community Manager วันที่ 27 ก.พ. 2024
Thank you for sharing your score with us! We would love to learn more about your experience at Papagayo Beach Hotel. Your feedback is valuable to us and helps us improve our services.

10/10 ดีเลิศ

Lisa

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
My daughter and I just returned from a week at Papagayo to celebrate her 30th birthday. We enjoyed our stay. We upgraded from ocean-view to oceanfront and loved sitting on the balcony with that view. Restaurants on & near the property were decent & pricier than Mexico and Costa Rica. Rented a car upstairs at the hotel. Very affordable & easy option. The hotel property was nice if you just want to relax & not leave, but we were in search of better beach options. Grote Knip was well worth the hour drive & beautiful! Jan Thiel is right next door and it was fair, but very crowded. Hotel was well kept, staff was friendly, would definitely go back. We loved that there was a supermarket next door!
เข้าพัก 6 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Community Manager วันที่ 9 ก.พ. 2024
Dear Lisa,Thank you for choosing Papagayo Beach Hotel to celebrate your daughter's 30th birthday, and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that we could be a part of such a special celebration.It sounds like you made the most of your time with us, especially by upgrading to the oceanfront room and enjoying the breathtaking views from your balcony. We're delighted to know that you found the restaurants both on and near the property to be satisfactory, and that renting a car from our facility proved to be a convenient option for exploring the area.We understand the desire to explore different beach options, and we're glad to hear that you discovered Grote Knip, which sounds like it was well worth the drive and offered a beautiful experience. We appreciate your feedback regarding Jan Thiel beach which is indeed a very popular destination.It's wonderful to know that you found our hotel property well-kept and our staff friendly. Your kind words mean a lot to us, and we would be honored to welcome you back for another memorable stay in the future. And yes, having a supermarket next door can certainly add to the convenience of your stay!Thank you again for choosing Papagayo, and we look forward to hosting you again soon.Sunny regards,Team Papagayo

8/10 ดี

hendrik

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Positief: ruime, nette kamer met goed sanitair Negatief: geen lift bij 3 woonlagen; hinder van de buren door slechte afscheiding van balkons
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Community Manager วันที่ 9 ก.พ. 2024
Dear hendrik,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room spacious, neat, and equipped with good sanitary facilities.However, we apologize for the inconvenience caused by the absence of an elevator on our 3 floors. We understand that this may have been inconvenient for you, and we appreciate your patience and understanding in this matter.Regarding the noise disturbance from neighbors, we apologize for any discomfort you experienced. We take your feedback seriously and will explore ways to enhance the privacy and separation between balconies to ensure a more peaceful and enjoyable stay for our guests in the future.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience.Sunny regards,Papagayo Beach Hotel

4/10 แย่

Sherry

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
1st I have to say the staff at the front desk are GREAT! No complaints with them at all. This could be a 5-star hotel but there are a lot of defects that need to be managed. In our room you could see they did not clean the floors well. We just got in and stuff would stick to my feet and you can see dust bunnies of hair etc. floating around. There were items removed from the walls and the holes were not fixed professionally. Marks on the wall (easily to reach to wipe off), and the most annoying was the vent in the bathroom ceiling that kept dripping on me while I was getting cleaned up. The bathroom sink had iron built-up (it is hard to see in the picture). There was trash in the hallway that was there the entire time we were there. Due to inconsiderate people it is noisy! People going in and out of their rooms would allow the door to slam which is very loud. If you are sleeping this will wake you up. There is no ice machine in the building; we had to keep going up to the front desk to get ice. The TV had to be fixed, somehow, we were only getting 3 channels. And a very annoying popup kept popping up the entire time we watched anything. We could not get this to turn off. There is no luggage cart so be prepared to haul your luggage through square stoned walkways that beat you to pieces as you pull your stuff to the room. If you have a large suite case you will get a work out. The buildings do not have elevators either so you have to pull your stuff up some stairs.
การตอบกลับจาก Community Manager วันที่ 9 ก.พ. 2024
Dear Sherry,Thank you for sharing your feedback with us. We truly value your insights and appreciate the opportunity to address your concerns.Firstly, we're delighted to hear that you found our front desk staff to be great. It's wonderful to know that they provided you with excellent service during your stay.Regarding the issues you experienced, we sincerely apologize for any inconvenience caused. We would like to clarify that on January 29th, guests reported to the front desk that they could only access 6 TV channels. We promptly resolved this issue, and we regret that the problem with the pop-up message was not brought to our attention at the time. Rest assured, we will investigate and address this matter accordingly.We also want to clarify that while your room was indeed on the 1st floor, our bellboy assisted with carrying your suitcases to your room.Furthermore, we regret that cleaning complaints were not reported to our reception team during your stay. We encourage guests to communicate any concerns or issues they encounter so that we may address them promptly and ensure a comfortable stay for all.We appreciate your feedback regarding the amenities and facilities, and we will take your suggestions into consideration for future improvements.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Warm regards,

8/10 ดี

Antonio, Charlottesville

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
This hotel is a complex mixture of excellent physical facilities and failures in service that don't meet reasonable expectations for a property that positions itself as a 4-star hotel. Therefore, I'll divide my review separately into two areas. The room I had met the high expectations of the description, with a full ocean view, a nice balcony, good interior space, a comfortable bed, good shower with plenty of hot water. Issues with the service start at check-in. One is not informed that with different levels of deposit $100/$500 (with a pre-paid room) come different levels of service for incidentals, such as laundry - with the lower deposit, the laundry is not picked up or delivered to the room, but has to be notiated at the front desk, and paid separately. Surprisingly, the higher deposit cannot be arranged for _after_ check-in, as to simplify transactions during one's stay. More annoying, at check-in I was informed that for the duration of my week's stay the cost of a buffet breakfast at their beach club facility would be $21/day. And that was what I was charged for the first 3 days of my stay, when on the 4th day I was greeted at breakfast with the message "We've raised our prices, now you have to pay $26/day." It was only after I expressed my strong displeasure at the "bait and switch" that they honored the original price quote, but this left a bad taste in my mouth. Hence, overall a mixed experience.
เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Community Manager วันที่ 9 ก.พ. 2024
Dear Antonio,Thank you for taking the time to share your detailed feedback with us. We appreciate your insights and regret that your experience at our hotel was not entirely satisfactory.We are pleased to hear that your room met the high expectations set by the description, with its full ocean view, nice balcony, spacious interior, comfortable bed, and good shower facilities. However, we apologize for the issues you encountered with our service, particularly during check-in.We understand your frustration regarding the lack of clear communication about the different levels of deposit and the corresponding levels of service for incidentals such as laundry. We acknowledge the importance of transparency in our policies and will work to ensure that all guests are fully informed about the terms and conditions of their stay.Furthermore, we apologize for the inconsistency in pricing for the buffet breakfast at our beach club facility. It is unacceptable that you were quoted one price initially, only to be confronted with a higher price later on. We understand how this can be perceived as a "bait and switch" tactic, and we sincerely apologize for any inconvenience and disappointment caused.Your feedback is invaluable to us, and we will take your comments into consideration as we strive to improve our services and enhance the overall guest experience.We hope that despite the challenges you encountered, you were able to enjoy aspects of your stay with us. Should you choose to visit us again in the future, we would welcome the opportunity to restore your confidence in our hotel.Sunny regards,Team Papagayo

10/10 ดีเลิศ

Marco van

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Heerlijk verblijf
เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Community Manager วันที่ 9 ก.พ. 2024
Thanks for a great score and review!

10/10 ดีเลิศ

Mitchell

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great place! Lots to do
เข้าพัก 9 คืน, มกราคม 2024
การตอบกลับจาก Community Manager วันที่ 9 ก.พ. 2024
Thanks for an amazing score and review!

4/10 แย่

Patrick

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
Het verblijf bij Papagayo is ons behoorlijk tegen gevallen. De hygiëne van de gebouwen en kamers zijn ondermaats. Overal is het smoezelig en de kamers worden slecht schoon gemaakt. Dagelijks moet je om schone handdoeken vragen want schoonmaak laat ze om een vage reden niet achter op de kamer. Daarbij komt ook dat de schoonmaak tot in de avond 19.00 uur actief is waardoor je soms de hele dag een vieze kamer/ handdoeken hebt. Ook hebben wij ons gedurende het verblijf onveilig gevoeld. Tegen middernacht was er een ruzie waarbij een vrouw gilde dat ze door haar vriend werd gewurgd. Dit gegil, gegooi en gekrijs ging even door. De volgende deed de duty manager erg nonchalant over het incident. Wij waren verbaasd dat iemand in de nacht zoveel geweld had gebruikt gewoon erna in zijn kamer mocht blijven zonder door de politie uit het hotel te worden verwijderd. De duty manager gaf aan dat wij er enkel last van hadden gehad en niet zozeer het hotel wat onbegrijpelijk is. Wel toonde ze begrip. Dagen na dit incident is Papagayo niet meer op het incident bij ons terug gekomen. Men gaf aan dat wanneer je schade aanricht aan je kamer je het hotel uit moet maar niet wanneer je geweld gebruikt tegen een ander persoon die aangeeft gewurgd te worden. Wij gaan Papagayo dan ook nooit meer bezoeken. Prijs kwaliteit verhouding is volledig uit balans en men is niet klantvriendelijk.
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก Community Manager วันที่ 10 ก.พ. 2024
Dear Patrick,Thank you for sharing your experience with us. We take all feedback seriously and strive to address any concerns our guests may have.Regarding the incident you mentioned, our primary concern is the safety and well-being of all our guests. We have standard procedures in place to handle such situations, which include addressing the issue promptly and taking appropriate measures to ensure the safety of everyone involved. Immediate removal of guests is not a common practice unless the situation warrants it.We regret any discomfort or unease you may have experienced as a result of the incident. Please rest assured that we take incidents like these very seriously, and we do our best to prevent them from occurring in the future. We appreciate your understanding of our procedures and efforts to resolve the matter.In terms of your experience with housekeeping, we apologize for any inconvenience caused by the cleanliness of your room. We strive to maintain high standards of cleanliness throughout the hotel, and we will address your concerns with our housekeeping team to ensure that such issues are promptly rectified.Once again, we apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services and ensure that all our guests have a pleasant and comfortable stay.Warm regards,Team Papagayo

6/10 พอใช้

Remmers

เดินทางกับครอบครัว
ไม่ชื่นชอบ: พนักงานและบริการ
Room was outdated, not allways towels available, noisy ventilators in bath room. Tip; do not book halfboard since plenty of better breakfast and lunch diner options nearby.
เข้าพัก 8 คืน, มกราคม 2024
การตอบกลับจาก Community Manager วันที่ 25 ม.ค. 2024
Dear Remmers,We regret to hear that your experience at Papagayo Beach Hotel did not meet your expectations.We apologize for any inconvenience caused by the outdated room and the inconsistency in towel availability. Your comfort is important to us, and we will address these issues promptly to ensure that our accommodations meet the expectations of our guests.We're sorry to hear about the noisy ventilators in the bathroom. We will investigate this matter further and take the necessary steps to rectify the situation to provide a more peaceful environment for our guests.Thank you for your tip regarding the half-board option. We will consider this and explore ways to enhance our dining offerings to better meet the preferences of our guests.Your feedback is valuable to us as we strive to continuously improve the quality of our services and accommodations. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Papagayo Beach Hotel

10/10 ดีเลิศ

Nina-Simone Love

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
They served fresh drinks and you get a free gift bag upon check in. The staff was super friendly and overall peaceful. This is my second time coming here since I was 10 and I made this my choice of stay when visiting here as a birthday/graduation trip. I needed a mental break and I felt so at home the days I stayed here.
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Community Manager วันที่ 3 ม.ค. 2024
Dear Nina-Simone Love,It's fantastic to hear about your wonderful experience at Papagayo Beach Hotel! The personalized touches like fresh drinks and a thoughtful gift bag upon check-in elevate the experience. It's heartwarming that the staff made your stay special with their friendly demeanor, adding to the overall peaceful ambiance.Returning after so many years and choosing it as your stay for such significant occasions as a birthday and graduation speaks volumes about the lasting impression the hotel left on you since you were 10. It's incredible that it feels like a home away from home, especially during a time when you need a mental break. That sense of comfort and relaxation is truly priceless.It sounds like Papagayo Beach Hotel not only met but exceeded your expectations, creating memorable moments that will likely stay with you for years to come. Cheers to making beautiful memories during your stay!Warm regards,Papagayo Beach Hotel

4/10 แย่

Tyrine

เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Community Manager วันที่ 3 ม.ค. 2024
Thanks for taking the time to post your score. We would like to know more about your stay.

10/10 ดีเลิศ

Souksavon

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Community Manager วันที่ 3 ม.ค. 2024
Thanks for taking the time to post your score. We would like to know more about your stay.

10/10 ดีเลิศ

Lisa

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was beautiful when we arrived the hotel lobby It is gorgeous! I wish they used the lobby for a piano bar or some sort of entertainment. It has big open marble floors for dancing. The Christmas decorations were beautiful too. Rougenlea greeted us and checked us in. She was very prompt and even walked us to our room to make sure everything was in perfect order. Thank you Suky, Mardely, the other lady pictured and the tall guy, I forgot his name. They all including housekeeping were outstanding. We will be back.
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Community Manager วันที่ 3 ม.ค. 2024
Dear Lisa,Your description of the hotel lobby at Papagayo Beach Hotel is enchanting! The grandeur of the marble floors and the stunning Christmas decorations must have created a magical atmosphere upon your arrival. It's intriguing to imagine how that space could be utilized for entertainment, perhaps as a piano bar—an idea that would certainly add an extra layer of charm.Rougenlea's attentive service and the team's dedication, including Suky, Mardely, and the other staff members, including housekeeping, clearly made a lasting impression. It's remarkable how their efforts to ensure your comfort and satisfaction during your stay were so memorable. The personal touch of being walked to your room to ensure everything was perfect shows a level of care that's truly exceptional.Your positive experience and the outstanding service from the hotel staff have certainly made an impact, prompting your desire to return. It's heartening to hear that their hospitality has left such a positive mark, making you eager for another stay. Here's to more unforgettable visits in the future!

10/10 ดีเลิศ

Aldo Jonathan

เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Community Manager วันที่ 3 ม.ค. 2024
Thanks for taking the time to post your score. We would like to know more about your stay.

6/10 พอใช้

Camila

เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Community Manager วันที่ 3 ม.ค. 2024
Thanks for taking the time to post your score. We would like to know more about your stay.

8/10 ดี

JESSICA

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Ótimo hotel, quarto novo e silencioso. Instalações boas, somente a acessibilidade tem a melhorar já que o caminho do hall de recepção aos quartos precisa ser feito por um caminho de ladrilhos e com escadas tornando bem dificultoso de acordo com o peso e número de malas que você está levando.
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Community Manager วันที่ 6 พ.ย. 2023
Dear JESSICA,Thank you for choosing Papagayo Beach Hotel for your recent stay, and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and enjoyed our new and quiet room, as well as the excellent facilities we have to offer.We appreciate your valuable feedback regarding the accessibility from the reception hall to the rooms. We understand the importance of providing a smooth and convenient pathway for our guests, especially when carrying luggage. Rest assured, we will take your comments into consideration as we continually strive to enhance our guests' experience and ensure that our facilities are easily accessible for all.We are pleased that you enjoyed the other aspects of our hotel, and we are committed to making further improvements to provide you and our guests with an even more enjoyable and seamless stay.We look forward to welcoming you back to Papagayo Beach Hotel and providing you with an exceptional experience in the near future. If you have any further suggestions or feedback, please do not hesitate to reach out to us.Warm regards,Papagayo Beach Hotel

8/10 ดี

OSCAR O

เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก Community Manager วันที่ 6 พ.ย. 2023
Thanks for a good score

8/10 ดี

Sylvain

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
En sommes, belle hebergement, chambre de bonne dimension.Site bien entretenu. Recommande
เข้าพัก 7 คืน, กันยายน 2023
การตอบกลับจาก Community Manager วันที่ 25 ก.ย. 2023
Dear Sylvain,Thank you for your review! We appreciate your positive feedback. We're pleased to hear that you found the accommodation nice and the room spacious. Our team takes great pride in maintaining the property to provide a pleasant experience for our guests. We are delighted to have your recommendation and look forward to welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them with us. Your comfort and satisfaction are important to us.Warm regards,Papagayo Beach Hotel

10/10 ดีเลิศ

Eliane T

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 8 คืน, กันยายน 2023
การตอบกลับจาก Community Manager วันที่ 6 พ.ย. 2023
Thanks for a great score.

6/10 พอใช้

Robert

ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The a/c is not enough to be cold
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Community Manager วันที่ 1 ก.ย. 2023
Dear Robert,Thank you for sharing your feedback about your recent stay at Papagayo Beach Hotel. We're genuinely delighted that you had an overall enjoyable experience.Regarding the issue with the A/C, we truly value your input. We always encourage our guests to communicate any concerns or issues with our front desk team during their stay. This way, we can promptly address and resolve any matters to ensure your comfort and satisfaction.It's essential to us that you have a comfortable and relaxing stay, and we'll certainly investigate the A/C concern further to ensure it meets our standards for cooling efficiency. Your comfort is of utmost importance, and we'll take the necessary steps to address this matter with our team.Once again, thank you for bringing this to our attention, and we appreciate your understanding as we work to enhance our services. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Your feedback helps us continually improve our guest experiences.Warm regards,Papagayo Beach Hotel

10/10 ดีเลิศ

Halina

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
O quarto é enorme e bastante confortável. A região de Jan Thiel onde fica o Papagayo tem uma vibe de resort, com restaurantes localizados na praia, porém são abertos ao público. Excelente opção de estadia.
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Community Manager วันที่ 22 ส.ค. 2023
Dear Halina,Thank you so much for your review of Papagayo Beach Hotel. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area.We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards,Papagayo Beach Hotel

10/10 ดีเลิศ

Hans

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 10 คืน, สิงหาคม 2023
การตอบกลับจาก Community Manager วันที่ 22 ส.ค. 2023
Thanks for a great score!

8/10 ดี

Kimberly

ไม่ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Community Manager วันที่ 22 ส.ค. 2023
Thanks for a good score!

6/10 พอใช้

ผู้เข้าพักจริง

ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Weigh the Pluses and Minuses
This is a slick, modern newer resort hotel with open concept rooms and patios and balconies (lanais). The materials and fixtures are upscale. The layout is well designed. The restaurants and bars are good and convenient. The staff are infectiously pleasant. The adjacent Jan Thiel beach, with restaurants and snorkeling cove and beach tennis were enjoyable. Two features stand out. The on-site grocery store Van Der Tweel with on-site bakery, beer and wine, ready-made salads and yogurt and other snacks was very convenient. The on-site dive shop FunDiving was also a plus. I was ready to rate Papagayo as 4.5 stars. But the shower is all marble. No saftey handles, and wide enough that most people would not be able to put a hand on either opposing wall. Just a little soapy water under foot and you'll think you're on wet ice wearing leather soled shoes. Anyone with mobility concerns or balance issues should be warned. Then there was the sewer-geyser. Yep, a four inch diameter pipe at the edge of my patio, just ten feet from the sliding door to the room which spewed raw sewage including toilet paper into a cascading fetid water fall. Upon seeing this for the first time I walked to the front desk to report it. The staff appeared stunned in disbelief. They said they would send maintenance staff to my room to investigate. Nobody showed. This was Thursday evening at sunset (7:10 PM). On Friday evening at about the same time, the sewer-geyser erupted again. Again, nobody sho
เข้าพัก 10 คืน, มิถุนายน 2023
การตอบกลับจาก Community Manager วันที่ 22 ส.ค. 2023
Dear guest,Thank you for taking the time to share your thoughts about your recent stay at Papagayo Beach Hotel. We genuinely appreciate your feedback and are thrilled to hear about the aspects of our resort that left a positive impression on you.We're glad you enjoyed the sleek and modern design of our open-concept rooms, as well as the upscale materials and fixtures that contribute to the overall ambiance. It's wonderful to know that our well-designed layout, convenient restaurants and bars, and infectiously pleasant staff added to the enjoyment of your stay. We're especially pleased that you found the adjacent Jan Thiel Beach with its various amenities to be a highlight of your experience.We apologize for any inconvenience you faced due to the marble shower in your room. Your feedback regarding the lack of safety handles and the potential slipperiness is important to us. We will definitely take this into consideration for future improvements, and we thank you for bringing it to our attention.We deeply regret the unfortunate incident involving the sewer-geyser near your patio. Please accept our sincere apologies for any discomfort this may have caused you. We understand the impact this had on your stay, and we are truly sorry for any lapse in our response. Your feedback regarding the maintenance follow-up is invaluable, and we are committed to ensuring that such issues are promptly addressed in the future.We hope that you can understand that these isolated issues do not reflect the overall experience we aim to provide to our guests. We will use your comments to continue improving our facilities and services, with the goal of creating memorable and hassle-free stays for all our guests.Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience that meets your expectations and exceeds them.Warm regards,team Papagayo

8/10 ดี

Dennis

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Veilige buurt op Curacao. Vriendelijk personeel. Onderhoud kan op punten beter; maar de tropen die slopen, dus dat vergt ook bovenmatig veel moeite. Heerlijk bed. Fijne douche. Grote kamers. Mooi groot terras. Veel eetmogelijkheden op loopafstand. Presentje bij aankomst. Welkomstdrankje. Supermarkt gevestigd in het hotelgebouw.
เข้าพัก 2 คืน, มิถุนายน 2023

6/10 พอใช้

Johannes

เดินทางกับคู่รัก
Zeer matige accomodatie, erg veel lawaai van de airco installaties op dak van appartement, check in prima, checken out zeer matig, werd geen eens gevraagd hoe mijn verblijf was geweest, lijkt mij toch wel het minimale als je een hotel verlaat, staat van de kamer goed, sanitair in kamer matig Prijs/kwaliteit passen niet bij elkaar, veel te duur na wat je er voor krijgt
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Community Manager วันที่ 30 มิ.ย. 2023
Dear Johannes,We would like to thank you for taking the time to share this review. We will use your feedback to make the necessary adjustments to our service. We always focus on offering the best service and all our guests should feel welcome.We look forward to you having a more pleasant experience during your next stay.Best regards,Papagayo Beach Hotel

8/10 ดี

Constance

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Community Manager วันที่ 30 มิ.ย. 2023
Dear Constance,Thanks for a great score!

10/10 ดีเลิศ

Karen

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 5 คืน, พฤษภาคม 2023
การตอบกลับจาก Community Manager วันที่ 30 มิ.ย. 2023
Dear Karen,Thanks for a great score!

2/10 แย่มาก

Aeron

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด
I paid for an ocean front room, and asked for the room to be decorated upon arrival as a surprise. This was not done and the ac in our room was not working. For two days they made us stay in that room while the maintenance guy tried to resolve this, and we ended up having to sleep in a garden view the first night and transfer from our room to a smaller room at 1am the second night. No compensation was given for this.
เข้าพัก 4 คืน, มิถุนายน 2023
การตอบกลับจาก Community Manager วันที่ 10 มิ.ย. 2023
Dear Aeron, Thank you for sharing your feedback, Aeron. We apologize for the issues you encountered during your stay in the oceanfront room.We understand that requesting a room decoration as a surprise and not having it done as expected can be disappointing. We apologize for the oversight and any inconvenience caused. We will review our processes to ensure better communication and execution of special requests in the future.We're sorry to hear that the air conditioning in your room was not working properly. We understand the importance of a comfortable stay and apologize for the inconvenience this caused. We appreciate your patience while our maintenance team worked on resolving the issue.We apologize for the inconvenience of having to temporarily stay in a garden view room and then transfer to a smaller room at a late hour. We understand that this was not the experience you were expecting, and we're sorry for any disruption caused to your stay.We apologize for not providing compensation for the inconvenience. We value your patronage, and we regret if we fell short in addressing your concerns appropriately. We will review our procedures to ensure better resolution and compensation practices moving forward.Thank you for bringing these matters to our attention. We appreciate your feedback, as it helps us identify areas for improvement. We hope that despite these challenges, you were able to enjoy other aspects of your stay. We value your business and hope to have the opportunity to welcome you back in the future for a more positive experience.Sunny regards,Papagayo Beach Hotel

8/10 ดี

Jeffry

เข้าพัก 5 คืน, พฤษภาคม 2023
การตอบกลับจาก Community Manager วันที่ 10 มิ.ย. 2023
Thanks for a great score

10/10 ดีเลิศ

Niek

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Mooi hotel op loopafstand van strand en meerdere eetgelegenheden.
เข้าพัก 4 คืน, พฤษภาคม 2023
การตอบกลับจาก Community Manager วันที่ 8 มิ.ย. 2023
Dear Niek,Thank you for taking the time to post your nice review of Papagayo Beach Hotel. We are so glad when guests mention how close we are to the beach and many nice restaurants. It’s great to know you enjoyed your time with us, and we look forward to impressing you again on your next trip.We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards, Papagayo Beach Hotel

6/10 พอใช้

Hendrikus

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
Area and property are nice. The ((a young Dutch & older local lady) check in staff was not doing an effort to make the guest have a warm happy checkin experience. We arrived at 12.00 and arrived after a long travel, craving for our room… but they told us straight that room wouldn’t be ready till 3.00 or 4.00 pm. That is not what you like to hear and I didn’t have a poor unwelcome check in experience in years. Room has a leaking sink (causing a flooded bathroom) and the shower was boiling hot.. but technical service fixed this within an hour. We love the balcony and the space of the room
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Community Manager วันที่ 8 มิ.ย. 2023
Dear Hendrikus,Thank you for sharing your feedback with us. We're glad to hear that you found the area and property to be nice and that you loved the balcony and the spaciousness of the room.However, we apologize for the less than satisfactory check-in experience you had with our staff. We understand that arriving after a long journey and not being able to access your room right away can be disappointing. We strive to provide a warm and welcoming check-in experience, and we regret that this was not the case for you. We appreciate your feedback and will address this issue with our staff to ensure better communication and a more pleasant check-in process for our guests.We apologize for the inconvenience caused by the leaking sink and the boiling hot shower in your room. It's great to hear that our technical service was able to promptly resolve these issues within an hour. Our team is dedicated to addressing maintenance concerns efficiently, and we're glad they were able to assist you promptly.We appreciate your understanding and patience. We value your feedback as it helps us improve our services and ensure a more enjoyable experience for all our guests. If there is anything else we can do to make your stay even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience from check-in to check-out.Warm regards,Papagayo Beach Hotel

4/10 แย่

candy

เดินทางกับครอบครัว
ไม่ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Muy lejos los cuartos escaleras con maletas es difícil . La limpieza del cuarto es muy tarde o se olvidaron nos toco buscar alquin de limpieza para poder organizar la alcoba los pisos no estan en bien estado . No hay caritos para llevar maletas .
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Community Manager วันที่ 22 พ.ค. 2023
Apreciada Candy,Agradecemos que haya compartido sus comentarios con nosotros. Nos disculpamos por los inconvenientes que haya experimentado durante su estancia en nuestro hotel. Entendemos que la distancia entre las habitaciones y las escaleras puede ser un desafío al transportar el equipaje, y lo tendremos en cuenta mientras seguimos mejorando nuestras instalaciones.Lamentamos el retraso u omisión en la limpieza de su habitación. Nuestro equipo de limpieza se esfuerza por brindar un servicio oportuno y exhaustivo, y nos disculpamos por no cumplir con sus expectativas. Abordaremos este problema con nuestro equipo para asegurarnos de que no vuelva a suceder en el futuro.En cuanto al estado de los pisos, agradecemos que nos haya llamado la atención sobre esto. Estamos trabajando constantemente en mejorar nuestras instalaciones, y sus comentarios nos ayudarán a identificar áreas para mejorar. Tenga la seguridad de que tomaremos medidas para abordar el problema y asegurarnos de que nuestros pisos estén bien mantenidos.Lamentamos cualquier inconveniente causado por la falta de portaequipajes. Consideraremos su sugerencia de proporcionar asistencia con el equipaje para mejorar la comodidad y conveniencia de nuestros huéspedes durante su estancia.Apreciamos sus comentarios, ya que nos ayudan a comprender dónde podemos realizar mejoras. Queremos asegurarle que sus comentarios han sido tomados en serio y que estamos trabajando activamente para abordar los problemas que ha planteado. Además, nos complace informarle que tenemos planes de renovar nuestras habitaciones de hotel pronto, lo cual incluirá mejoras para mejorar aún más la experiencia de nuestros huéspedes.Valoramos su patronato y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro, brindándole una estancia mejorada y más agradable.Sunny regards,Team Papagayo

8/10 ดี

Joseph Isreal

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The property was nice and safe. Security 24hours a day. Hotel staff was very friendly. Rooms were clean but not very sound proof. Rooms don’t have privacy from the bathrooms.
เข้าพัก 5 คืน, พฤษภาคม 2023
การตอบกลับจาก Community Manager วันที่ 17 พ.ค. 2023
Dear Joseph Isreal,Thank you for taking the time to share your review. We appreciate your kind words about our property and the safety measures we have in place. Ensuring the security and well-being of our guests is of utmost importance to us, and we're glad to hear that you felt safe during your stay with our 24-hour security.We're also delighted to hear that our hotel staff was very friendly and provided you with a pleasant experience. Our team takes pride in delivering exceptional service, and your kind words will be shared with them.We apologize for any inconvenience you experienced regarding the soundproofing of our rooms. We understand the importance of a peaceful and private stay, and we appreciate your feedback on this matter. We will take your comments into consideration as we continue to improve and enhance our accommodations.Thank you again for sharing your feedback.We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards,Papagayo Beach Hotel

8/10 ดี

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Dejlig oplevelse
Flot hotel med masser af faciliteter og restauranter. Værelset var rigtig fint, det eneste vi ikke kunne lide var, at balkonen var åben ind til naboen.
เข้าพัก 8 คืน, เมษายน 2023
การตอบกลับจาก Community Manager วันที่ 28 เม.ย. 2023
Dear Hotels.com User,Thank you so much for your review of Papagayo Beach Hotel. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area.We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards,Papagayo Beach Hotel

10/10 ดีเลิศ

Rosmarijn

เข้าพัก 13 คืน, มีนาคม 2023
การตอบกลับจาก Community Manager วันที่ 17 พ.ค. 2023
Dear Rosmarijn,Many thanks for such a wonderful score. We are glad to see that you had an enjoyable stay with us!We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards,Papagayo Beach Hotel

10/10 ดีเลิศ

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, ความสะดวกสบายของห้องพัก
Prachtige ligging, 2 zwembaden. Faciliteiten als bus, supermarktje, autoverhuur en fitnessclub vlakbij. Meubilair wel aan vernieuwing toe.
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก Community Manager วันที่ 10 เม.ย. 2023
Dear Hotels.com User,Thank you so much for your review of Papagayo Beach Hotel. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area.We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards,Papagayo Beach Hotel

10/10 ดีเลิศ

Marlene

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
I loved Papagayo Hotel my room was amazing the view was spectacular. The restaurants incredibly delicious. The staff very helpful. Definitely going back to this beautiful island and staying at Papagayo Hotel again.
เข้าพัก 5 คืน, มีนาคม 2023
การตอบกลับจาก Community Manager วันที่ 10 เม.ย. 2023
Dear Marlene,It's great to hear that you had an enjoyable stay at the Papagayo Beach Hotel and that you found the room to be amazing with a spectacular view. It's also wonderful to know that you enjoyed the delicious food at the restaurants and that the staff was very helpful.It sounds like you had a fantastic experience at the hotel and you're already planning to return to the beautiful island and stay at the Papagayo Hotel again. Thank you for sharing your positive feedback with us, and we hope that your next stay will be just as enjoyable as your first!Sunny regards,Team Papagayo

8/10 ดี

Barry

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มีนาคม 2023
การตอบกลับจาก Community Manager วันที่ 10 เม.ย. 2023
Thanks for a great score!Sunny regards,Team Papagayo

6/10 พอใช้

Barry

เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Community Manager วันที่ 10 เม.ย. 2023
Thanks for a good score!Sunny regards,Team Papagayo

10/10 ดีเลิศ

Ingrid

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Très bel endroit , très agréable , jardin très propre et vert . Personnel très gentil et à l’écoute . Chambre très bien agencée , dans un quartier tout à fait sécurisé. Supérette à côté et salle de sport . Le seul petit point négatif est le lit , très mou et au milieu comme un trou . Les belles plages sont toutes vers le nord donc un peu loin .
เข้าพัก 10 คืน, มกราคม 2023
การตอบกลับจาก Community Manager วันที่ 2 ก.พ. 2023
Dear Ingrid, Many thanks for taking the time to post your online review.We have passed your review on to the whole team who were very pleased to hear your comments. We strive to provide a clean and comfortable environment for our guests at all times. Thanks again, we hope you will choose us the next time you visit the island.Sunny regards,Papagayo Beach Hotel

10/10 ดีเลิศ

Joseph

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
What an amazing island and resort. Would defiantly come back. The pools restaurants and bars amazing
เข้าพัก 4 คืน, มกราคม 2023
การตอบกลับจาก Community Manager วันที่ 2 ก.พ. 2023
Dear Joseph,Thank you for taking the time to post your nice review of Papagayo Beach Hotel. We are so glad when guests mention how close we are to the beach and many nice restaurants are located around our property. It’s great to know you enjoyed your time with us, and we look forward to impressing you again on your next trip.We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards, Papagayo Beach Hotel

8/10 ดี

Antony

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This property has everything on it which was really nice and convenient. Everything from a Casino, handful of restaurants, bars, shopping, grocery store, car rental, gym, spa, water activities access to several nice beaches and a couple of infinity swimming pools that over look the ocean where you can watch amazing sunsets. Overall, we really enjoyed the property and had an amazing time. Rooms were cleaned daily which was great considering we brought in a lot of sand after the beach. It felt like Papagayo Beach Hotel was located in a quieter and more family friendly area than the more popular Mambo Beach. Overall, a great stay and we would love to come back. One thing I would say is that the front desk could use some hospitliaty training. Some of them seemed disinterested in their job and were not very helpful and rude on the phone at times.
เข้าพัก 7 คืน, มกราคม 2023
การตอบกลับจาก Community Manager วันที่ 31 ม.ค. 2023
Dear Antony,Thank you so much for your review of Papagayo Beach Hotel. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area.We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards,Papagayo Beach Hotel

10/10 ดีเลิศ

Joseph

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Pretty
เข้าพัก 1 คืน, มกราคม 2023
การตอบกลับจาก Community Manager วันที่ 31 ม.ค. 2023
Dear Joseph,Many thanks for such a wonderful review. We are glad to see that you had an enjoyable stay with us!We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards,Papagayo Beach Hotel

10/10 ดีเลิศ

David L, Rye

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The Best Resort in Curacao We've been coming to the Papagayo Beach Hotel for years. (This year was our fourth visit!) It's an exquisite operation with crisp, modern rooms that are beautifully designed. The staff is consistently friendly and professional. Best of all, it's located right on Jan Thiel Beach. Activities, pools and restaurants are just walking distance along the shore. Papagayo Beach Hotel is outstanding and we plan to visit again in 2023. Highly recommend!
การตอบกลับจาก Community Manager วันที่ 13 ม.ค. 2023
Dear David L,Many thanks for such a great review of Papagayo Beach Resort! We are always glad to be of service and we appreciate hearing that our efforts add to the pleasure and experience of our guests. Thanks for your 4th visit we appreciate your loyalty!Please do not hesitate in contacting us directly if we can be of assistance, we look forward to having you back with us someday.All the best,Papagayo Beach Resort

4/10 แย่

ผู้เข้าพักจริง

ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
เข้าพัก 5 คืน, ธันวาคม 2022
การตอบกลับจาก Community Manager วันที่ 13 ม.ค. 2023
We would like to know more about your score to see what we need to improve.