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Reviews of Hostal Posada Del Angel

3 out of 5
Hostal Posada Del Angel
Bolívar 14-11 Y Estévez De Toral, Cuenca, Azuay

Reviews

8.8

Excellent

Rating 10 - Excellent. 19 out of 38 reviews" "
Rating 8 - Good. 15 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is amazing, full of traditional decoration and elegant. Clean and safe
Stayed 2 nights in Apr 2022

2/10 Terrible

Maria Elena

Travelled with family
Disliked: Staff & service
Horrible Guests Service!
The stay was bad. First of all nobody checked us in, as soon as we arrived they sent us to our room. Nothing was explained regarding hotel policies so next morning when we were ready to check out a very rude lady in the front desk told us that only cash was accepted as the payment method and that this was supposed to be explained during the check-in (never happened) the service was bad they have no idea how to treat a customer. they even told that for the price we are paying we shouldn’t be complaining. Again the service was horrible u don’t recommend this place at all!!!
Stayed 1 night in Dec 2019
Response from ANGIE HERNANDEZ on 28 Dec 2019
ESTIMADA SALUDOS SI NO SE LE REGISTRO EL MOMENTO QUE LLEGO ES POR QUE USTED LLEGARON DESPUES DE LA 10PM Y COMO ESTABAN CANSADO DE LOS LLEVO A LA HABITACIÓN CREYENDO QUE ERA MEJOR QUE SE REGISTREN DESPUES Y PUEDA DEJAR LA COSA Y DESPUES SE REGISTRARAN MI COMPAÑERO CUNADO LE LLEVO A LA HABIAATCION SI LE COMENTO QUE TENIA QUE PAGAR EN EFECTIVO YA QUE ESTA TARIFA ESTA CON DESCUENTO EN LA RECEPCION ESTA QUE LA TARIFAS CON DESCUENTO SE PAGA EN EFECTIVO LA CHICA DE LA MAÑANA NO FUE GROSERA CON USTED SOLO LE PIDIO QUE PÀGUE EN EFECTIVO YA QUE LA TARIFA ESTA CON DESCUENTO Y NOSOTROS TENEMOS QUE PAGAR COMISIÓN A EXPEDIA Y SI PAGA EN TARJETA TAMBIÉN TENEMOS QUE PAGAR COMISION Y EN ECUADOR LA COMISION DE LA TARJETA EN EXPEDIA NO ME PERMITE PONER QUE TARIFAS EN DESCUENTO PAGAN EN EFECTIVO POR ESO SE LE SOLICITO DE LA FORMA MAS RESPETUOSA QUE PAGUE EN EFECTIVO Y QUE EM UN COMIEZO SU ESPOSO DE FORMA EDUCADA DIJO QUE NO HAY PROBLEMA PERO DESPUES DEJARON VOTANDO LA PLATAS NUESTRO SERVICIO NO ES PÉSIMO ES SU FORMA DE VER AQUI SE AYUDA CLIENTE EN TODAS FORMAS A USTED TAMBIEN YA QUE SOLICITARON DEJAR LAS MALETAS GUARDADAS Y SE LE AYUDO Y DE NUEVO LE DIGO CREYENDO QUE ESTABAN CANSADO NO SE LE REGISTRO ESE MOMENTO PARA QUE PUDIERA DESCANDAR PERO COMO USTED DICE SE AHORA EN ADELANTE AUNQUE UN CLIENTE ESTE CASADO HAY QUE REGISTRALES PARA QUE DESPUES NO HAYA PROBLEMAS GRACIAS ANGIE

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in Cuenca
We thought this hotel was very charming and comfortable. It had a great deal of character, and the staff was very kind and helpful. It was easy to walk around the city from this location or get a taxi. As we were leaving, there were no empty taxis any where and we needed to be at the bus station; two staff members came outside to help us flag down an empty taxi to get us off on time. The breakfast was tasty; the only thing was that people seemed to eat quite early and by 8:30 when we got there, the fruit and many items were not very plentiful. Aside from that, we loved our stay.
Stayed 2 nights in Jun 2019
Response from Daniel on 2 Jul 2019
Dear Jennifer We appreciate your visit to the hotel, we love being able to serve you, we hope that your trip in Ecuador will be the best and that you can tell how nice our country is. Thank you regards

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Daniel on 1 Jun 2019
Esperamos su hospedaje fue lo esperado

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019
Response from Daniel on 3 May 2019
Seria bueno saber que fue lo que estuvo mal

6/10 Okay

Lanita

Liked: Staff & service
A good bargain but the beds left much to be desired staff friendly but TV only in Spanish
Response from Daniel on 1 May 2018
Estimado Cliente gracias por su vista lastimosamente si esta en un pais que hablamos español la television va a ser en español Saludos

10/10 Excellent

Andy, Olon Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to El Centro, great value.
Very nice hotel with a great free hot breakfast. Friendly staff and a great restaurant attached. Floors squeak but other than that I had a very good experience here.
Response from posadadelangel@hotmail.com on 6 Feb 2017
Gracias de corazon esperamos poderle atender en una futura ocacion Cuenca los espera. Administracion

10/10 Excellent

yolyfe, Albuquerque, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful "hacienda" with perfect location.
Very helpful front staff. Lovely breakfast. Lots of character. Clean. Colorful open spaces.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Belinda, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Location
The staff were extremely helpful and the hostal is in a great location (walking distance to the central park, but far enough to be quiet). The floors are a little creaky (as with all old, beautiful buildings in Cuenca) so maybe bring some ear plugs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, excellent staff. Charming, well located hotel in city center.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice posada to stay in Cuenca
Good 3 night stay. Although room is small and TV didn't work, everything else is decent and adequate. Would recommend to anyone looking for this level of lodging.

10/10 Excellent

Marcita, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely surprise!
This hostel is a gem! Very helpful staff, beautiful decor, excellent location. Totally safe and within walking distance of market, restaurants, and river. A delightful first experience in Cuenca.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Beautiful posada.
Will recommend the posada Del Angel. Central location. The staff is excellent and most helpful. Huge room.

8/10 Good

J & K, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel with fantastic restaurant
Great family run hotel. Staff were very helpful and accommodating. We stayed at the hotel for three nights and ate in their restaurant twice and both times the food was excellent.

10/10 Excellent

Ed &Darlene, Alabama, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful quaint hostel!
We were treated like family. The staff was very helpful with everything we asked. Guests need to remember that this is an old Colonial house that has been converted into a hostel, so don't expect a brand new major chain that you would find in any major city. Enjoy the atmosphere and the experience!

8/10 Good

mike rusnsk, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
real gem
Ecuadorian inn with Italian restaurant attached. Great staff, comfy rooms and breakfast for a reasonable price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Erthman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking to major sites
This was the cutest hotel we visited in Ecuador. It had all the charm you would expect in a historic city. Decorated to a T and the breakfast was awesome. The attached Italian resteraunt was excellent as well. The Hotel was only 4 blocks from the river walk and 5 blocks from the main park and cathedral.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely recommend
Very cozy, home-like Spanish-colonial style hotel (bed and breakfast). Really pleasantly looking inside and outside. The rooms conveniences are OK- this is renovated collonial buildng -- the ambience definitely compensates for everything. The price is also very affordable and staff is very friendly. The owners are Agentinians of Italian descent, and the food style is Italian.. Many European and US guests. Overall, a VERY GOOD (5 stars) buy for the $$.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Samia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo y tranquilo. Muy agradable la estancia. Muy amable el personal y todo impecable!!! Hay que volver!!!
Stayed 1 night in Mar 2022

10/10 Excellent

Verónica, Bogotá, Colombia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció único y me gustó la atención, la ubicación y las instalaciones. Hotel colonial que preserva la historia de Cuenca y tiene una maravillosa ambientación. Comida deliciosa
Stayed 2 nights in Jan 2020

10/10 Excellent

Lou Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil chaleureux
Nous avons été accueillis avec chaleur par le personnel. La chambre et la cour de l'hôtel étaient décorées et aménagées avec goût. L'hôtel est très bien situé au centre de la vielle ville.
Response from General Manager on 4 Feb 2017
Gracias de corazon esperamos poderle atender en una futura ocacion Cuenca los espera. Administracion

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chaleureux accueil
Nous avons été accueillis chaleureusement en nous faisant choisir la plus belle chambré. L'hôtel est très bien situe, tout près de la place centrale.
Response from General Manager on 4 Feb 2017
Gracias de corazon esperamos poderle atender en una futura ocacion Cuenca los espera. Administracion

10/10 Excellent

Celine, Sherbrooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visite a cuenca
Séjour parfait à cuenca. Joli ville, population charmante.

8/10 Good

Tata, Bs as Argentina

Liked: Cleanliness, staff & service
Muy lindo hotel a pocas cuadras del centro.
Muy buena atención del personal. Algo ruidoso el sector delantero (antiguo) por el restaurante nocturno y por algunos pasajeros que no respetan el descanzo de los demás. El desayuno es bueno pero no con autoservice (ex café, te y yogurt) La zona de noche es un poco solitaria para llegar caminando (a veces hay un guardia en la puerta del restaurante). Recomendable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schönes City-Hostal in authentischem Gebäude. Super Lage und freundliches Personal. Hatten Zimmer mit Fenster zum Patio, was aber nicht gestört hat. Frühstück okay.

10/10 Excellent

Jean-Michel, Bruxelles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Très bon hotel dans un joli cadre et une très jolie ville. Proche du centre historique. Aucun problème particulier.

8/10 Good

Paola, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo recomiendo....!
Muy bonito y acogedor, las personas muy atentas, la comida del restaurant muy buena.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Dora, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finos detalles
Excelente servicio y disponibilidad de satisfacer al huésped. Habitación llena de detalles de hotel 5 estrellas.

8/10 Good

Matti, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice interior
The hotelito has a very cosy atmosphere thanks to the artistic sense in its interior with hundreds of nice details and the helpful staff. The wooden floor makes some "noise". Only 5 minutes walk from the centre.

10/10 Excellent

YUSER, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel para volver
Excelente ubicación, habitaciones amplias,comodas y limpias. Personal amable y buen desayuno. Sin lugar a dudas la mejor opción en Cuenca.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Es

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr zentral + sehr gutes Preisleistungsverhaeltni
Mein Aufenthalt war sehr angenehm. Die Zimmer sind unterschiedlich von der Groesse. Punkto Ruhe ist es besser ein Zimmer zum Innenhof zu haben und Ohrenstoepsel sind im Zentrum von Cuenca immer hilfreich. Das Personal ist auch in Sachen Organisation fuer Die Weiterreise sehr hilfreich.