Exterior

Reviews of Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 469 out of 821 reviews" "
Rating 8 - Good. 262 out of 821 reviews" "
Rating 6 - Okay. 54 out of 821 reviews" "
Rating 4 - Poor. 19 out of 821 reviews" "
Rating 2 - Terrible. 17 out of 821 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Stayed 3 nights in Feb 2024

4/10 Poor

Kathy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked this hotel specifically for grandkids to have “ overnight” vacation with swimming and breakfast! Room (suite) perfect size but Pool so very disappointing? No wonder no one was at pool when we arrived as the hotel appeared busy as the water wasn’t heated , guessing 70-72 degrees and room not much warmer? The breakfast was a plus but pool definitely not especially booking for this reason!
Stayed 1 night in Feb 2024

8/10 Good

Megan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time at this property and overall experience was great again. Good food, decent environment and your typical noises of a hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Bhavesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Shigemi

Stayed 3 nights in Dec 2023
Response from Mancini on 5 Jan 2024
Thank you for taking the time to give us an outstanding review. We are thrilled to hear that you enjoyed your stay with us and we look forward to seeing you again in the near future!

10/10 Excellent

Robert M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mancini on 5 Jan 2024
Happy New Year and thank you for staying with at the end of 2023. We are so happy you enjoyed your stay with us and look forward to seeing you again in the near future!

8/10 Good

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice staff, nice bed and super comfy pillows.
Stayed 1 night in Dec 2023
Response from Mancini on 27 Dec 2023
Thank you for taking time out of your busy schedule to leave us a review. We are so happy you enjoyed your stay with us and we look forward to seeing you again in the near future!Happy Holidays.

10/10 Excellent

Macedonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all experience excellent
Great experience very welcoming extremely friendly great service very acomadating to my children we will be coming back in may most definitely
Stayed 3 nights in Dec 2023
Response from man on 27 Dec 2023
Happy Holidays. We are thrilled you enjoyed your stay and so happy your children had a great stay as well. We look forward to seeing you again next time!!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mancini on 27 Dec 2023
Thank you for your review. We are so happy you enjoyed your stay and we look forward to seeing you again in the near future. Kings Island is open the rest of the week and then opens again in April. Fun for the whole family. Happy Holidays

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mancini on 18 Dec 2023
Thank you so much for your wonderful review. We are so happy you enjoyed your stay with us and we look forward to seeing you again in the near future!

2/10 Terrible

Jayden

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Mancini on 18 Dec 2023
I am so very disappointed that your stay was a not five stars. I will reach out to you directly to you to see what we could have done better in hopes you will come back and see us again. I sincerely apologize for any issues you experienced while you were here, and we will address them all with the team.

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a great visit. Only thing is out smoke detector was dying and kept making a ceinkling noise and flashing the red lights
Stayed 1 night in Dec 2023

10/10 Excellent

Jasmin

Liked: Staff & service, amenities

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time staying here and so far everything is ok.
Stayed 1 night in Dec 2023
Response from Mancini on 7 Dec 2023
Hello-Thank you for your review. We are so happy you enjoyed your stay. Please come back and see us soon. Kings Island is open for Winter Fest which is fun for all ages!!

6/10 Okay

Aaron

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Mancini on 18 Dec 2023
Hello- We are sorry to hear that we were not a 5 out of 5; which is what we strive for. I will reach out directly to you to get more details about your stay so we can ensure future stays are five stars! Thank you for taking the time to give us a review.

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is what a hotel stay should be.
Response from Mancini on 28 Nov 2023
Thank you so much for taking the time out of your busy schedule to leave us a review. We are so happy you enjoyed your stay and we look forward to seeing you again in the near future!

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed! Quiet room. Needed a place to stay as I was driving through- convenient and close to interstate.
Stayed 1 night in Nov 2023
Response from Mancini on 28 Nov 2023
We are thrilled you enjoyed your stay and appreciate the great Feedback. Next time you are in the area, please stop by and stay with us and we would love to have you again.

6/10 Okay

Lindsey, Chillicothe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was nice but check in staff was horrible. We had been at Kings Island all day got to the hotel at 930pm & even though we booked through expedia & had our room paid for the front desk worker tried to charge us for our room again. I told him I already paid through Expedia when he said “oh ok, well then I’ll just charge your card a refundable $10 incidentals charge.” Looked at my bank statement & sure enough he lied, I had two transactions for the hotel room. It also took him 40 mins to get us our room. When questioned he kept saying “its the computer system thats taking awhile.” We was also unable to connect to the wifi with our kids tablets & our cell phones b/c it asked for last name & room number & when provided it said we didn’t exist. So again, the guy checking us in either spelled our last name wrong or gave us the wrong wifi info.
Stayed 1 night in Oct 2023

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the property was good. Just a few minor complaints…the person at the check in was less than thrilled to be there and it clearly showed. Also, when we stepped out of our room in the morning, we put the “Do not disturb” sign on the door so that housekeeping wouldn’t go in our room until we checked out. We came back from breakfast and the house keeper was in our room! I didn’t like that at all!
Stayed 1 night in Oct 2023

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Mimi

Disliked: Property conditions & facilities
Needs renovation
Stayed 1 night in Oct 2023

10/10 Excellent

Tamara Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a convenient location, close to everything. The staff was available and helpful. Rooms were large and clean.
Stayed 3 nights in Oct 2023

8/10 Good

Shanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place to stay, clean. the door to the room looked like it had been broken at some point. (lots of cracks around the handle/lock). People staying near us were loud in the hallways in the middle of the night making it difficult to sleep. overall, it was not a bad stay for the one night. beds were extra comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Luz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and professional. Room was clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Kalynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and comfortable
Check in was good. Front desk associates were friendly and informative. Room was clean. Beds are super comfortable. Enjoyed our stay
Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Oct 2023

8/10 Good

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
The hotel lobby and our room were very modern and clean. Service was friendly. Complimentary breakfast was generous compared to other hotels. We’ve always had a good experience with Holiday Inn Ecpress. The only negative was the bathroom fan was constantly running.
Stayed 1 night in Oct 2023

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was pretty clean. Room was recently renovated but did show wear and tear. They skipped out on the bathroom renovation. Tub, doors old, chipping paint, wall splatters under sink, wood vanity faded- old. Ceiling of bathroom cracking and chipping.
Stayed 1 night in Oct 2023

4/10 Poor

james, lebanon

Travelled with family
Disliked: Staff & service, amenities
Noosey all night, construction during day
Stayed 5 nights in Sep 2023

10/10 Excellent

Erika

Liked: Cleanliness, property conditions & facilities, room comfort
Quick getaway
Everyone was super friendly. The room was very clean and super comfortable. The shower was great. Definitely would stay here again.
Stayed 1 night in Oct 2023

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to sleep for the night. Clean, comfortable beds and quick check in. Exactly what you would want if you just need a place to sleep.
Stayed 1 night in Sep 2023

8/10 Good

jamie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The GM was very helpful, unfortunately they have a lot of new hires that do not exactly how to ring up stays and I got charged twice and ended up having to take the most expensive price because I booked it thru Hotels.com. The beds were comfortable but there were stains and hair on the sheets and mold in the shower -
Stayed 1 night in Sep 2023

10/10 Excellent

NATHAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!
The staff were very friendly and helpful. The breakfast was very good and well managed. I did not check out the indoor pool,but it looked nice. Beds were comfortable and the room was very clean. I would definately stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristy

Great stay thanks!
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Disliked: Property conditions & facilities
Zach at check-in was very pleasant, warm and helpful. He also quickly helped when I had a problem with the first room I was in. There was a sewer-gas kind of smell in the Lobby. The drawers in the room I stayed in had to be forced shut due to bad installation...they kept sliding open. Also, the cabinet they were in had peeling veneer.
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was personable when she spoke to us at breakfast.
Stayed 2 nights in Jun 2023

2/10 Terrible

Shkelzen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s very dirty pools ask to charge people to clean. They are very lazy.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Awful service. No amenities in working condition
After i booked i was informed pool shut down 2 hours early and couldnt swim during my stay. I wouldnt have booked that hotel if i knew that. Then i was given a key that didnt and wouldn't open the exercise room. Front desk told me it does that sometimes and used her key and it opened. I woke up at 4am to use room and it wouldnt open. Horrible service and amenities.
Stayed 1 night in Jun 2023

10/10 Excellent

Marc, Fort Mill

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Aug 2023

2/10 Terrible

Derick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we first arrived to the door of our room we noticed the door frame was broken and the door didn’t seal all the way. The blinds are broken. The window ledges and shower both have mold. The shower doesn’t drain. The bathroom sink makes noises every time the room above flushes the toilet. The main desk called our room at 8am and woke us up saying there was a noise complaint. There where kids running up and down the halls until 2am. Our key fob would not work I went to the front desk and told the lady the card wasn’t working and the shower wouldn’t drain she went on to tell me how it was my fault the fob quit working. She said I must have put it by something magnetic. She reset the card and did nothing about the tub. My kids where unable to take a shower because the tub was going to overflow.
Stayed 1 night in Aug 2023

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait until next year!
Came in for Western/Southern Open. Fabulous location with courts 10 minutes away. Outstanding breakfast with 6 hot selections, eggs, yogurts pastries, breads, waffle maker. Clean room with white bedding. Staff friendly. One of the best hotels in our opinion
Stayed 4 nights in Aug 2023
Response from KM on 7 Sep 2023
We are so happy you enjoyed your stay. We look forward to seeing you again in the near future! Remember, if you are looking for a great Halloween activity, Kings Island is open for their Halloween Haunt!

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Furnishing could be nice but overall it was adequate.
Stayed 6 nights in Aug 2023
Response from KM on 7 Sep 2023
We are thrilled you enjoyed your stay and look forward to seeing you again soon. We are getting ready to replace some in room furnishings, so we hope you will back to enjoy that

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice area, great breakfast, nice staff.
Stayed 2 nights in Aug 2023
Response from KM on 7 Sep 2023
Thank you for your review. We are so happy you enjoyed your time with us and we look forward to seeing you again in the near future. Kings Island will be opening soon for the Halloween Haunt. Fun for the whole family

10/10 Excellent

Ivy

Stayed 1 night in Aug 2023

8/10 Good

Donald, Davie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Tanisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was friendly. The bathroom in my room on the first floor had surface mold on the ceiling due to no ventilation. I’ve stayed in cleaner hotels for half the price.
Stayed 1 night in Jul 2023

8/10 Good

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was small and could use some maintenance.
Stayed 1 night in Jul 2023