Basic Room, 2 Double Beds, Non Smoking | Egyptian cotton sheets, premium bedding, blackout curtains

Reviews of Comfort Inn & Suites Cincinnati Eastgate

2.5 out of 5
Comfort Inn & Suites Cincinnati Eastgate
4421 Aicholtz Rd, Cincinnati, OH

Reviews

7.6

Good

Rating 10 - Excellent. 176 out of 624 reviews" "
Rating 8 - Good. 240 out of 624 reviews" "
Rating 6 - Okay. 127 out of 624 reviews" "
Rating 4 - Poor. 45 out of 624 reviews" "
Rating 2 - Terrible. 36 out of 624 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
1) old smoke alarm constant chirping 2) ice machine broken 3) tub constant dripping 3) 5 out of 6 lights not working 4) extension cord from heater in pool burnt and melted 5) elevator permit not posted 6) Housekeeping tried to burst into our room HOURS before check out (while we we still sleeping) and we had the “do not disturb sign on”. Only the extra latch kept him from aggressively burst into our room, it was quite frightening! 7) We then moved the “do not disturb” sign to the key slot so it would be obvious. AGAIN housekeeping came and was pounding on our door wanting to clean it and we had an hour before check out.

2/10 Terrible

Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst day ever. Got a King room and it was dirty. Dirty sheets were on the bed and the bathroom needed to be cleaned.

4/10 Poor

Ramani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Property CHI on 13 Feb 2024
Dear Ramani,Thank you for sharing your recent experience at our hotel. I am truly disheartened to read about the significant issues you encountered during your stay. Please accept my sincerest apologies for the inconvenience and frustration these issues caused you.We prioritize the safety and comfort of our guests, and these issues fall far short of our standards. I assure you that we are taking immediate action to address these concerns. We understand these issues significantly impacted your stay and truly value your feedback. We hope you will give us another chance to showcase the high standards and exceptional service we strive to provide.Thank you for your understanding and valuable feedback. We look forward to the opportunity to welcome you back and exceed your expectations in the future.

4/10 Poor

Heather

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Step back in time, I enjoyed living in the 80’s and felt like I just stepped into a 1980’s sitcom. Love and marriage to be exact. The only unpleasant thing about this place is the room smelled like the breath of someone who just ate a mustard sandwich and the headboard showed oily handprints of hanky panky I ended up getting some Clorox wipes to take care of all that before bed. Other than that it’s nice and quiet and has great parking.
Stayed 2 nights in Jan 2024
Response from Boris L. on 25 Jan 2024
Dear Heather,Thank you for taking the time to share your unique experience at our hotel! We appreciate your honest feedback, and we're certainly tickled by your description of stepping into an 80s sitcom – that's not an image we hear every day!However, we're genuinely sorry to hear about the unpleasant odors and uncleanliness you encountered in your room. The musty smell and oily handprints are not part of the intended guest experience, and we sincerely apologize for the discomfort they caused. Your proactive approach with the Clorox wipes is commendable, but please know we've taken immediate steps to address these issues. I will review our ventilation systems and air fresheners to prevent similar situations. I am glad to hear that you found the hotel to be quiet and appreciate the convenient parking. We strive to provide a peaceful and comfortable atmosphere for our guests, and it's reassuring to know we achieved that in some aspects.We value your feedback and hope you'll give us another chance to demonstrate our commitment to providing a clean, comfortable, and enjoyable stay for all our guests.Thank you again for your feedback. We look forward to welcoming you back soon for an enjoyable stay!

4/10 Poor

Veronica

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
I have been here before once. The room was clean and i was impressed. This time around my room was very dirty and smelled like smoke.
Stayed 2 nights in Dec 2023
Response from Boris L. on 25 Jan 2024
Dear Veronica,Thank you for taking the time to share your experience at Comfort Inn. We truly appreciate your feedback, and I apologize for the stark difference between your first stay and your most recent one. Hearing that your room was dirty and smelled of smoke is incredibly disappointing, and it falls far short of the standards we strive for at every level.I understand your frustration and disappointment, especially since your previous experience was so positive. We must maintain consistency in guest experience, and your feedback highlights a clear area for improvement.Please know that we're taking immediate action to address this issue. We've launched a thorough investigation into your room's cleanliness and smoke odor, and we're reviewing our housekeeping and ventilation protocols to ensure such lapses never happen again. Your valuable feedback has prompted us to implement stricter quality control measures and refresher training for our housekeeping staff.We value your loyalty as a guest and understand that regaining your trust requires more than words. Thank you again for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Friendly check-in
Stayed 1 night in Dec 2023

8/10 Good

susan

Liked: Room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Jose h

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Crystal

Stayed 1 night in Oct 2023

10/10 Excellent

Allison

Liked: Cleanliness, amenities, property conditions & facilities
A decent stay for a decent price
Stayed 1 night in Oct 2023

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and helpful when we asked about a restaurant nearby. The room was clean and comfortable, but a little dark-looking at first. The lighting helped.
Stayed 1 night in Oct 2023
Response from Boris L. on 25 Jan 2024
Dear Julie,Thank you for taking the time to share your experience at Comfort Inn. We're thrilled that you found our staff friendly and helpful when you needed a restaurant recommendation. It's always our pleasure to assist guests in exploring the local area.We're also delighted that you found your room clean and comfortable. We understand your initial impression of the lighting and appreciate your feedback. While we aim for a warm and inviting atmosphere, some guests may prefer brighter spaces. We're always looking for ways to improve guest experience, and your comment will be valuable in our ongoing evaluation of room lighting options.Perhaps we could offer you a room with a brighter layout or windows positioned for more natural light during your next stay? We'd love to ensure your future experience suits your preferences.Once again, thank you for choosing Comfort Inn and for sharing your valuable feedback. We hope to welcome you back soon for an even more enjoyable stay tailored to your lighting preferences!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Dean

Travelled with partner
Liked: Amenities
Clean property and friendly staff
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
How is this place rated so high??
I truly do not understand how this place is rated as high as it is. Has to be fake reviews. No one in their right mind should give this a 10. We went into the room and it smelled like a wet dog. We turned on the air conditioning hoping that it would help remove the wet moldy odor. Went into the bathroom and it was dirty. The toilet seat was soiled, dirt on the floor, and the shower curtain was missing. I don't think that the bed sheets had been changed because they reeked of body odor. It was either that, or the smell had seeped into the mattress. We went down to the front desk and requested a different room. They hesitated and then said that they only had one room available to move us to. Since we had prepaid for the room through a web site, we reluctantly took it. Walking in that room was a little better, but not much. Bad smell and dirty bathroom all over again. We inspected the bed sheets and they appeared to have been changed and were clean. One bed had a foam egg crate mattress pad but the other bed didn't. We spent some time cleaning up the bathroom and decided to make the best of it. We will never stay at this place again and would advise others to look at better and cleaner hotels in the area.
Stayed 3 nights in Sep 2023
Response from Boris L. on 25 Jan 2024
Dear Valued customer,I was deeply troubled to read your review of your recent stay at our hotel. Your experience falls far short of the standards we strive for, and I sincerely apologize for the discomfort and disappointment you encountered.The issues you described with the uncleanliness of the rooms, particularly the foul odors and unhygienic bathrooms, are entirely unacceptable. There is no excuse for this; we are taking immediate action to rectify these problems. Your frustration with the lack of alternative rooms and the inconsistent bedding is entirely understandable. Our prepayment policy should not have restricted your options in such a circumstance, and the uneven amenities in the second room added insult to injury. We are reviewing our internal procedures to ensure guests experiencing similar situations are promptly accommodated with clean and comfortable rooms that meet their expectations.Once again, I am genuinely sorry for the failings you encountered during your stay. We hope to have the opportunity to rebuild your trust and demonstrate the genuine hospitality we strive to offer all our guests.

10/10 Excellent

Phillip

Stayed 1 night in Sep 2023

6/10 Okay

Madiha

Travelled with family
Disliked: Cleanliness
Property was not clean. Housekeeping is short staffed per front desk and as soon as entering our room and bathroom, I noticed trash that had not been picked up in the room and hair in the bathtub and on the toilet seat. Very disturbing for a room that should’ve been “cleaned” prior to new guests arriving. Will not recommend this location. As a plus, one gentleman at the front desk was helpful in directing where to throw our trash as housekeeping does not come to your room despite multiple day stay. He also brought us fresh towels in a very timely fashion.
Stayed 2 nights in Sep 2023

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the King Suite and it was very clean and spacious. It's worth mentioning that the TV and personal coffee machine are a lot nicer than other hotels I've stayed in. In the morning, we went downstairs and had the free complimentary breakfast. The food options are varied and everything tastes good. The hotel is only a few minutes away from Eastgate Mall and Jungle Jim's. Overall, this place has a luxurious look and feel at an affordable price and we had an awesome Labor Day weekend getaway.
Stayed 2 nights in Sep 2023

2/10 Terrible

Herman

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Check them to the hotel late. The TV will start working. When I spoke to them about it they came up to fix it but had an extreme attitude. The next day got to look me around the room. Found that the bathtub /shower had not been cleaned. The toilet had not been cleaned. There were other parts of the hotel room that had not been clean. When I spoke to the front desk about it they said well they had had construction workers to staying at the hotel like that was an excuse not to clean a room before a guess arrived I have stayed at comfort inn& suites off and on since I could remember has always been my number one place to stay but after my experience there I don't believe I will do it again. It was so bad that no one in my family want to take a shower the next day I took pictures of the road and I own a cleaning company. I was absolutely disgusted
Stayed 1 night in Sep 2023

2/10 Terrible

Charity

Travelled with family
Disliked: Amenities
I called not even 30 minutes after making my reservation to cancel because my truck broke down in Nashville and they told me they would absolutely not refund me my money nor change reservations for a different date
Stayed 1 night in Aug 2023

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 2 nights in Aug 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room seemed to be clean except bathroom door has white runny streaks on it and room and hall carpet could use a cleaning
Stayed 2 nights in Aug 2023

10/10 Excellent

Rick

Stayed 1 night in Aug 2023

8/10 Good

Terri

Liked: Cleanliness, property conditions & facilities
No choice points issued if you book thru Expedia
Stayed 5 nights in Jul 2023

6/10 Okay

Dave

Travelled with family
Liked: Cleanliness, property conditions & facilities
Only one bath towel provided.

10/10 Excellent

jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eastgate shop
first time here, but will be back, right in the middle of any eastgate shopping you need. and plenty for restaurants comfortable room, loud music from parking lot but only from 6-8 , no biggie
Stayed 1 night in Jul 2023

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service
Only ONE bath towel?!!
Stayed 1 night in Jul 2023

2/10 Terrible

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Patrick

Stayed 1 night in Jul 2023

10/10 Excellent

susan

Stayed 1 night in Jul 2023

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, room comfort
Disappointed
The bed was uncomfortable and the floor in the bathroom was dirty. I used a wash cloth to wipe the dirt from the floor. The iron board cover was also dirty.
Iron board dirty
Ceiling coming a part
Dirt wiped from floor
Dirt in the bathroom
Stayed 1 night in Jun 2023

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

shelbie

Travelled with group
Disliked: Cleanliness, staff & service
the receptionist wasn’t very friendly. kinda had an attitude and wasn’t welcoming. toilet in room was dirty , looked like poop stains. my friends room was the same way. very dated toilet and decor. mattresses were very firm. breakfast was not so great. overall the stay did it’s job, i was able to sleep fine and it was not noisy. the hallways were very hot and smelly
Stayed 1 night in Jun 2023

8/10 Good

Patricia

Stayed 5 nights in Jun 2023

6/10 Okay

myra

Liked: Staff & service
Disliked: Cleanliness
Please run the vacuum
The location and facility was fine. We were disappointed in the cleanliness of the hotel. There were potato chip crumbs in the elevator, a half eaten pear in the hall way along with more chip crumbs on the third floor hallway. You could tell the place hadn't had a good cleaning for a while. The person on the desk when we arrived was very nice and helpful. Bed and bathroom were clean, but it just wasn't quite there.
Stayed 1 night in Jun 2023
Response from Boris L. on 7 Jun 2023
Dear myra,Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you were disappointed with the cleanliness of our hotel. We pride ourselves on providing a clean and comfortable stay for all of our guests, and it sounds like we fell short of your expectations.I've spoken to our housekeeping staff about the issues you mentioned. They have assured me that they will be taking steps to improve the cleanliness of our hotel. I hope that you will consider staying with us again in the future. Again, thank you for your feedback. I value your business and I look forward to seeing you again soon.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not So Good
The elevator was broken and we were placed in a room on the 3rd floor so we had to lug our belongings up three flights of stairs. We had no hot water in the shower all 3 nights we stayed there. The bathroom lavatory had hot water but a restrictor was placed on the shower and all we had was cold water. The door wasn't a good fit as you could see light all around the door. Breakfast wasn't as good as we've seen at other hotels. Parking was very tight. Won't stay here again.
Stayed 3 nights in May 2023
Response from Boris. L on 22 May 2023
Dear Customer,I am so sorry to hear about the negative experience you had at Comfort Inn. I understand that you were placed in a room on the 3rd floor due to no other available rooms on the first floor. We will investigate why there was no hot water in the shower and the door issue. Each morning, we are offering a standard Comfort inn Complimentary Breakfast* Premium coffee, juice, and a bagel with spreads* Hot items: eggs, sausage, and waffles* Complimentary fruits, cereal, milk, pastries, yogurt, and sandwichesOur parking was tight due to the group that stay in our hotel and the construction crew.I want to apologize for any inconvenience or frustration this may have caused you. We take customer satisfaction very seriously, and we are committed to providing our guests with a positive experience. I would like to let you know that the elevator has been repaired.Thank you for bringing this matter to our attention. We value your feedback and will continue to work hard to provide our guests with the best possible experience.

2/10 Terrible

Rebekah

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately, this location was the grossest accommodation I have ever stayed in. The building is in serious need of several maintenance calls, and the cleaning was abysmal, and that’s just me hoping theh actually clean the rooms after people checkout. The parking lot is a car accident waiting to happen. The staff was nice enough and the location was quiet. It served its purpose but I would never recommend this location to anyone. Ever.
Stayed 2 nights in May 2023
Response from Boris L. on 22 May 2023
Dear Rebekah,I am so sorry to hear that your recent stay at Comfort Inn and Suites Eastgate did not meet your expectations. I take your feedback very seriously and want to assure you that we are taking steps to address the issues you have raised.I have reviewed your comments and have spoken to our housekeeping staff and maintenance team. We have already taken steps to clean and repair the areas of the hotel that you mentioned. We are also working to improve the safety of our parking lot.I understand that your experience was not what you were hoping for, and I sincerely apologize for any inconvenience or frustration this may have caused. I want to assure you that we are committed to providing our guests with a clean, comfortable, and safe stay.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandson wanted to swim, indoor pool was waaay to cold and all soda machines were out of order
Stayed 1 night in May 2023
Response from Boris L. on 22 May 2023
Dear Diana,I am writing to you on behalf of Comfort Inn and Suites Eastgate to apologize for the inconvenience you experienced during your recent stay. I understand that your grandson was disappointed that the indoor pool was too cold, and that all of the soda machines were out of order.I would like to assure you that we take customer satisfaction very seriously, and we are working to correct the issues that you have brought to our attention. The indoor pool temperature has been adjusted, and we are in the process of repairing the soda machines.We value your business, and we hope that you will give us another chance to earn your trust.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
The bathroom was not as clean as I would like
Stayed 1 night in May 2023
Response from Boris L. on 7 Jun 2023
Dear Paul,Thank you for writing a review about your stay. I apologize that the hotel did not meet your bathroom expectations as you like. I hope you will give us another opportunity to accommodate you when your plans bring you back to Cincinnati.

8/10 Good

Donna

Stayed 2 nights in Apr 2023
Response from Boris. L on 18 Jun 2023
Dear Donna,Thank you for staying at our Comfort Inn and Suites hotel and for taking the time to give a 4-star rating. We are delighted to learn you enjoyed your stay. Thank you again and we look forward to welcoming you back soon.

4/10 Poor

Kimberly

Stayed 1 night in Apr 2023
Response from Boris. L on 18 Jun 2023
Dear Kimberly,I am sorry to see a 2-star rate that you give to our hotel. That is letting us know about the poor service you received. Thank you so much for taking the time to rate the hotel, we appreciate it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Boris. L on 18 Jun 2023
Wow 10-star rate. We are happy that you like our hotel. Thank you so much for taking time out of your day to rate hotel, we appreciate you!

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Boris. L on 18 Jun 2023
Dear Patricia,I am sorry to see a 6-star rate that you give to our hotel. That is letting us know about the poor service you received. Thank you so much for taking the time to rate the hotel, we appreciate it.

10/10 Excellent

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Breakfast
Our stay was fine there but disappointed that the breakfast area wasn’t more stocked with food. I ate and then my husband came down and no eggs available and just a piece of sausage. Due to shortage of help they weren’t able to restock it for 15 minutes. Felt bad for the employee that was in charge of breakfast area because she also was having to do other jobs. I realize places are struggling with getting help but someone else needs to step up. Maybe that would be the person at the desk, I don’t know. Others came to eat and poor selection left.
Stayed 1 night in Feb 2023
Response from Boris. L on 1 Apr 2023
Dear Customer.I'm writing to express my regret for the trouble the breakfast area caused you during your most recent stay at our motel. I can see why you were upset that there wasn't more food in the breakfast area and that your spouse had to wait 15 minutes for eggs.I want to reassure you that we are carefully considering your feedback. Our present staffing shortage has made it challenging to maintain a completely stocked breakfast area. However, we are making a lot of effort to solve this problem, and we are optimistic that we can soon make improvements.To the worker in control of the breakfast area, I sincerely apologize. I realize that she was overwhelmed, even though I know that she was trying her best to control the situation. I've spoken with her about the matter and reassured her that we will give her the assistance she needs to perform her work successfully.I also want to express my regrets to the other visitors who had to deal with the food shortage. We acknowledge that this was an unpleasant experience, and we are making efforts to prevent it from occurring again.We appreciate your patronage and want you to enjoy your stay at our hotel.

8/10 Good

Jerome

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Boris L. on 10 Feb 2023
Dear Jerome.Thank you for giving us an 8-star rating. Our guest reviews help businesses build an online presence and help others learn about us. We value your opinion.Thank you so much for taking time out of your day, we appreciate you!

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
To start off expedia needs to keep up on facilites I arrived to findout the pool was closed . That was the reason i chose this motel . You have a unique way of just making money with no cancelation or moving to another time.
Response from Boris L. on 10 Feb 2023
Dear Thomass.Thank you for your recent review regarding your stay at our hotel. I am so sorry it became necessary to shut down the pool due to the broken pipe during winter and losing water internally. It has never been our intention to close a pool but if there is a health danger to our guests, we must close it. I am terribly sorry for any other issues you experienced with this visit. I hope that you will consider giving us another opportunity to have you as our guest and deliver you a problem-free stay in the future.

8/10 Good

Mark

Stayed 1 night in Jan 2023
Response from Boris L. on 15 Jan 2023
Dear Mark,Thank you for giving us 8-star rating. Your experience is not what we expect for our customers. We would like to get a chance to make this right. Hope you will give us another opportunity to prove you with excellent experience.

8/10 Good

Carroll

Liked: Property conditions & facilities, room comfort
Could have been a lot better
The free breakfast was not what we expected. The food did not have a very good presentation. The staff at the desk were not very friendly (only one lady would smile and say hello). The house keeping came and asked if we needed anything which was nice
Stayed 4 nights in Jan 2023
Response from Boris L. on 15 Jan 2023
Dear Carroll,I am appreciate that you share your experience with us during your recent stay at the Comfort Inn Eastgate. I am deeply sorry to hear of your disappointment with our breakfast. Each morning, we are offering a complimentary breakfast, featuring premium coffee, juice, and a bagel with spreads. Hot items like eggs, sausage, and our signature waffles. As well as a complimentary variety of fruits, cereal, milk, individually wrapped pastries, yogurt, and ready-to-eat sandwiches.Please be assured that I have shared your comments with our team for their review of breakfast and guest desk service. Thank you for choosing to stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Ronald

Stayed 1 night in Jan 2023