Free daily buffet breakfast

Reviews of Holiday Inn Express & Suites Waukegan, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1009 reviews" "
Rating 8 - Good. 261 out of 1009 reviews" "
Rating 6 - Okay. 85 out of 1009 reviews" "
Rating 4 - Poor. 59 out of 1009 reviews" "
Rating 2 - Terrible. 42 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marsha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in the past and was pleased so did it again
Stayed 2 nights in Mar 2024

2/10 Terrible

melissa

Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Hello Melissa. Thank you for taking the time to rate our property. We are sorry to hear that you did not have a good experience with our property. We strive to provide exemplary service, and are saddened to hear this was not the case for you. We appreciate guest feedback as it helps us to find ways to improve in the customer experience.

6/10 Okay

Youa

Travelled with family, Travelled with family and small children
Liked: Cleanliness
My husband and I booked 2 rooms for 4 nights. We booked it for us and for my in laws. We were there for my little bil's navy graduation and to spend some time with him before he leaves. Anyway, the day we checked in the receptionist gave us our cards for 1 room, and my husband and I left to go grab our stuff from the car. We were tired from the car ride and totally forgot about the other set of cards for the second room, and the receptionist didn't even stop us from walking out the door. There wasn't anyone else checking in other than us I think, but we didn't quite like how she left us hanging like that. The guests that stayed by the side door entrance, I'm assuming, smoked a lot of weed or something. It really wasn't a pleasant smell and we had kids. I know bugs/insects can be anywhere, but our room had ants. They had breakfast everyday which was nice. The service phone in our room didn't seem to work at all. Staying here wasn't the best, but it wasn't the worst either. Would we come back? Probably not. We have stayed at other holiday inns before and they were a lot nicer than here. We do like how there were restaurants and stores around the area, so that was a plus for us. Anyway, our stay was okay.
Stayed 4 nights in Mar 2024
Response from GM on 26 Mar 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.I would like to start by apologizing to you for not meeting your expectations. We do have a preventative pest control system in place, but will be following up with maintenance regarding the issues you had with ants your room, and to also test and check all of our guest room phones.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Lakeisha

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The elevator was broke kids played over my head all night and was up early knocking on ppl doors
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Hello Lakesisha. We are sorry to hear that things did not go quite as planned. We usually don't have elevator issues and a technician was called to repair, but I can only imagine how frustrating that must have been for delays to getting to your room.We also are sorry to hear you had noisy neighbors. Most guests are considerate of their neighbors, and we do address noise complaints when the arise. We hope you will reconsider staying with us in the future to show that this was an exception and not the norm.

10/10 Excellent

Marialy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very convenient when it comes to finding a place to stay for Navy graduation
Stayed 4 nights in Mar 2024
Response from GM on 24 Mar 2024
Greetings Marialy! Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Congratulations to your sailor! We are proud to see the families celebrate the amazing accomplishments of these sailors, and we are honored you chose our location for this momentous event.

10/10 Excellent

Natania

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel and staff
Stayed 3 nights in Feb 2024
Response from GM on 13 Mar 2024
Thank you Natania for ranking our hotel. It appears you had a great stay, and we are happy to hear you had a good experience! We hope you consider staying with us again in the future.

10/10 Excellent

Joanne

Liked: Cleanliness, amenities
All workers were very nice. Place clean
Stayed 2 nights in Feb 2024
Response from Management on 24 Feb 2024
Thank you Joanne for taking the time to review our property. We are glad you enjoyed your stay with us, and the staff was friendly and accommodating. We hope you consider us again in the future.

10/10 Excellent

Rosalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where i was going.
Stayed 1 night in Feb 2024
Response from Management on 24 Feb 2024
Thank you Rosalia for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope you consider us again in the future.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs and got bit several times. Took picture of one on pillow and front desk only offered to switch rooms and no discount. However, if I applied to the rewards program I could get credit for one night. Yes that was the front desks rebuttal to making them aware of the issue was.
Stayed 3 nights in Feb 2024
Response from GM on 26 Feb 2024
Hello Stephanie. I first want to apologize for issue you had with your stay at our property. We take guest satisfaction very seriously and sorry this was the experience you had. We do have a preventative pest control program in place.I am not sure why that was the only solution offered to you. Please feel free to contact the hotel and ask to speak to the General Manager, so I can personally further assist you and follow up with the issue you had with your room.

2/10 Terrible

RENITA

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Starting with usb ports broken and others not working, spider Webs on the wall, drinking water was left open in fridge, bathroom toilet was nasty, the safe was not excessible to use it was locked, and the ice machine didn’t work on the second floor had to go to the fourth floor. Was given another room and only checked USB ports they was broken also so stayed in room I originally cleaned this was an horrible experience.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Hello Renita. I am so sorry that you did not have a pleasant experience with us. I will be sharing your review with my maintenance and housekeeping staff.We appreciate your feedback as we look to improve in the customer experience.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Thank you Michelle for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope you consider us again in the future.

10/10 Excellent

Willie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Thak you for taking the time rate our hotel, Willie. We are happy to hear you enjoyed your stay. We hope you consider us again if you are ever back in the area.

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk was nice wish there was more options for breakfast
Stayed 1 night in Feb 2024
Response from Management on 15 Feb 2024
Thank you Nathan for taking the time to review our property. We are happy you enjoyed your stay with us. We will pass your kind comments to our Desk Team. We hope you consider us again in the future.

8/10 Good

Winston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast setup.
Stayed 3 nights in Feb 2024
Response from Management on 15 Feb 2024
Thank you Winston for taking the time to review our property. We are happy you enjoyed your stay with us and enjoyed our breakfast options. We hope you consider us again in the future.

10/10 Excellent

Deonte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from GM on 14 Feb 2024
Thank you Deonte for taking the time to review our property. We are happy you enjoyed your stay with us. We hope you consider us again in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hotel management on 14 Feb 2024
Thank Jose for taking the time to rate our property. We are happy that you enjoyed your stay with us. We hope you consider us again in the future.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. Our room was clean, bed very comfortable, breakfast great. Coffee and food hot and fresh . It was so convenient to Walmart and many other eating establishments. Near the navy recruit center. There was a Bowling alley through adjoining parking lot. Great for family fun!! It was all just perfect!!
Stayed 5 nights in Feb 2024
Response from GM on 14 Feb 2024
Thank you Anna for your positive review regarding our property. We are so happy that you enjoyed your stay with us, and that there were many things for you to do in the area. Congratulations to your sailor. We hope you consider us again if you are back in the area.

10/10 Excellent

China, Bronx

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and quite the staff is nice and everything was clean and wonderful
Stayed 2 nights in Jan 2024
Response from Management on 8 Feb 2024
Thank you for taking the time to review our property. We would like to thank you for choosing our location for your lodging solution. We are pleased to hear that you enjoyed your stay with us and that we were able to make your stay a pleasant one. We hope you consider us again if you ever back in the area!

8/10 Good

Alejandro

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
Greetings Alejandro! Thank you so much for taking the time to rate our hotel. We are so happy to hear you had a wonderful stay! We hope to get the opportunity to service you again in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, tasty continental breakfast, and conveniently located near restaurants and shops.
Stayed 4 nights in Jan 2024
Response from Management on 2 Feb 2024
Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay and the breakfast and were able to utilize some of the nearby activities. We hope to have the opportunity to serve you again in the future

10/10 Excellent

Victoria

Travelled with family
Staff welcoming, breakfast was excellent enjoyed our stay close to everything, shuttle service thank you!
Stayed 3 nights in Jan 2024
Response from Management on 2 Feb 2024
Thank you for taking the time to review our property. Congratulations to your sailor and thank you for choosing our location for your lodging solution. We are glad that you enjoyed your stay with us and that we were able to make your stay as convenient as possible. We hope you consider us again if you ever back in the area!

10/10 Excellent

Emiliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located in a safe, quiet community. It’s near a few shopping centers and food spots. It is a bit away from Chicago and a few areas of interest. Just need to plan a head of time, especially if your attending the Navel Boot Camp Graduation ceremonies.
Stayed 3 nights in Jan 2024
Response from GM on 30 Jan 2024
Thank you Emiliana for taking the time to review our property. Congratulation to your sailor and thank you for choosing our location for your lodging solution. We are glad that you enjoyed your stay with us. We hope you consider us again if you ever back in the area!

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was great. Breakfast was fresh and good.
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay and our complimentary breakfast. We hope to have the opportunity to serve you again in the future

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and friendly, the housekeepers were amazing, room was immaculate and clean.
Stayed 3 nights in Jan 2024
Response from Management on 28 Jan 2024
Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay and that the staff was friendly and helpful. We hope to have the opportunity to serve you again in the future

6/10 Okay

Shonda

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we checked in the service was impeccable. Amazing. I have a service dog and they made things so easy and smooth with no judgment. However, are sweet and appeared as though the walls weren't finished. We could hear Everything from The Other rooms. The person in the room above us was up until 5 AM. Something bumping carrying on. We asked housekeeping for extra towels and were never accommodated. So we had to use the same towels. The entire 3 property itself is beautiful. The rooms need attention.
Stayed 3 nights in Jan 2024
Response from GM on 22 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your experience with our staff, but sorry to hear we fell short in providing you extra towels when requested. We use feedback like yours to help us improve in the customer experience. We hope you consider us again if you ever back in the area.

10/10 Excellent

Edouine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all very friendly and willing to help with any questions.
Stayed 3 nights in Jan 2024
Response from Management on 21 Jan 2024
Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay overall and that the staff was accommodating and helpful. We hope to have the opportunity to serve you again in the future.

4/10 Poor

Nikeeta

Stayed 1 night in Jan 2024
Response from Management on 18 Jan 2024
Thank you for taking the time to review our property. We are sorry to hear you did not completely enjoy your stay. If you could let us know a little more about the problems you encountered during your stay we could be of more assistance. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

MARIA VICTORIA, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Only problem was there was no TV/cable on our last 2 days of stay. Might be due to the winter storm
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Thank you Maria for taking the time to review our property. We are glad you enjoyed your stay, and we do apologize for the issue you had with the television. The weather did interfere a couple of times for a bit during the storm, but we were able to get the service to resume. We do our best to respond and resolve issues as they arrise, but sometimes things happen that are out of our control. We appreciate your understanding and apologize for the inconvenience. We hope you will consider us again if you are ever back in the area.

8/10 Good

Irwin, Maryville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on 10 Jan 2024
Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay overall. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at this hotel for my son’s Naval graduation turned out to be such a blessing! Jill, Ann and Liz all were so helpful to me when the happy occasion turned into a nightmare when after the graduation my mom fell and fractured her hip. A 3 night stay turned i to over a week and the not knowing what I needed to do to take care of my mom at the hospital away from home and away from all our family was a real ordeal made easier by the comfort and care exhibited by the staff. Thank you for making a crazy time be less stressful for me and my mom!!
Response from Hotel management on 10 Jan 2024
Greetings Elena! Thank you for taking the time to review our property. We are so sorry for the scare your family had during your stay with us. We can only imagine all the emotions. We are glad to hear your mom ended up being okay and was well taken care of! Congratulations to your sailor! We hope you consider staying with us again if you are ever back in the area.

10/10 Excellent

Lynneti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel management on 10 Jan 2024
Thank you Lynneti for taking the time to review our property, and we are glad to hear you enjoyed your stay. We hope to service you again in the future!

10/10 Excellent

Damian Emile

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Hotel management on 10 Jan 2024
Thank you so much for taking the time to review our property. We are happy you enjoyed your stay wih us. We hope you consider us again in the future.

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Management on 5 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lakeem

Travelled with group
The buffet breakfast was the best!
Stayed 2 nights in Dec 2023
Response from Management on 2 Feb 2024
Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay and our complimentary breakfast. We hope to have the opportunity to serve you again in the future

10/10 Excellent

Boun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE. We are happy to hear you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property very friendly, and very accommodating to Navy Families
Response from Management on 8 Feb 2024
Thank you for taking the time to review our property. Congratulations to your sailor and thank you for choosing our location for your lodging solution. We are glad that you enjoyed your stay with us and that we were able to make your stay as comfortable as possible. We hope you consider us again if you ever back in the area!

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Hotel management on 10 Jan 2024
Thank you for your review, and we are happy you enjoyed your stay with us! We hope we get the opportunity to serve you again in the future!

10/10 Excellent

Gia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best affordable hotels I’ve been to. VERY CLEAN, great breakfast!!! Very convenient as far as places. Would love to visit again
Stayed 2 nights in Dec 2023
Response from Management on 16 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are happy to hear you enjoyed your stay with us, and we appreciate your kind comments.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Alina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on 14 Feb 2024
Thank you Alina for taking the time to rate our property. We are so happy you enjoyed your stay with us. We hope you consider us again if you are ever back in the area.

10/10 Excellent

Hannah Ziegenhorn

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The woman who checked me in was so nice & deserves a huge shout out. The room had some residual trash on the floor, but was clean otherwise. Would stay again.
Stayed 2 nights in Dec 2023
Response from Management on 6 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are so happy to hear you had a pleasurable stay with us. Thank you for the kind compliments to our staff, we will let them know to keep up the good work!Please know that your feedback is extremely valuable to us.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Simeon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet
Stayed 1 night in Dec 2023
Response from Management on 6 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are so happy to hear you had a comfortable stay with us.Please know that your feedback is extremely valuable to us.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Celibet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service!
Stayed 4 nights in Nov 2023
Response from Management on 6 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are so happy to hear you had a nice stay with us. We are glad you were provided with excellent service by our staff and we will let them know to keep up the great work.Please know that your feedback is extremely valuable to us.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Navy graduation was on the tv in the breakfast area. Very nice!
Stayed 2 nights in Sep 2023
Response from Management on 6 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.Congratulations to your sailor! We are so happy to hear you had a nice stay with us and were able to enjoy seeing your sailor graduate live.Please know that your feedback is extremely valuable to us.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 Good

Lisamarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely, just didn't get a receipt!
Stayed 3 nights in Nov 2023
Response from Management on 29 Nov 2023
Thank you Lisamarie for your feedback, we are glad you enjoyed your stay at our location. If you need a receipt, please contact us at the hotel, and we can certainly assist you. We look forward to the opportunity to serve you again if you ever back in the area.

8/10 Good

Aaron

Stayed 4 nights in Nov 2023
Response from Management on 16 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are happy to hear you enjoyed your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location if attending NAVY graduation.. about 5 miles, theres a shopping center , different choices for restaurants, walmart , gas station. its 1 mile away from the Lakehurst event center where the Sarge Meet and Greet is held the night before graduation. the staff are friendly and helpful. if you mention you are there for the graduation, they will give you insights about it. they also offer shuttle service to/from graduation. breakfast has many choices as well. overall, we are satisfied with our stay here
Stayed 3 nights in Nov 2023
Response from Management on 26 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are very pleased to hear your stay was enjoyable and that our staff was friendly and able to assist you and help you with information regarding graduation.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Anniver

Travelled with family
Liked: Cleanliness, staff & service, amenities
Near naval base. Its good enough for a night or two.
Stayed 1 night in Nov 2023
Response from Management on 26 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are very pleased to hear your stay was enjoyable and you were pleased with our location in proximity to the base.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for where we went. Breakfast was very good and restocked often
Stayed 1 night in Nov 2023
Response from Management on 26 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are very pleased to hear your stay was enjoyable..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service great. House keeping wonderful i stayed on the 4th floor. Mervina the house keep keep the place clean and fresh each day
Stayed 4 nights in Nov 2023
Response from Management on 18 Nov 2023
Dear Natalie,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are pleased to hear you enjoyed your stay, and we will pass your kind comments on to Minerva.We hope to welcome you back again!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was wonderful. Breakfast was five star excellent. Larry from K.C.
Stayed 2 nights in Nov 2023
Response from Management on 18 Nov 2023
Dear Larry,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.We are pleased to hear you enjoyed your stay, and were welcomed warmly by the staff.We hope to welcome you back again!