Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade) | Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews of MainStay Suites Joliet I-55

2.5 out of 5
MainStay Suites Joliet I-55
3235 Norman Ave, Joliet, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 200 out of 511 reviews" "
Rating 8 - Good. 171 out of 511 reviews" "
Rating 6 - Okay. 67 out of 511 reviews" "
Rating 4 - Poor. 36 out of 511 reviews" "
Rating 2 - Terrible. 37 out of 511 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

RustyandMichelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 319 smelt like fish and it needs a new sleeper sofa, the Hot tub was fabulous and the location was perfect for us
Stayed 3 nights in Apr 2024
Response from Kate on 15 Apr 2024
Thank you for staying with us. We are addressing your concerns. We are glad to hear you had time to enjoy the hot tub! Hope to see you again!

2/10 Terrible

Corey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I paid it was not satisfactory
Stayed 1 night in Apr 2024
Response from Vic on 10 Apr 2024
We appreciate you taking the time to share your feedback. We sincerely apologize that your experience fell short of your expectations. Ensuring our customers' complete satisfaction is paramount to us. We hope you give us another chance in the future.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from Kate on 28 Mar 2024
Thank you for staying with us. We hope to see you again soon!

4/10 Poor

Tiffinie

Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Got stuck in Elevator bathrooms were dirty with human hairs no syrup for pancakes beds were bigger than frames outside had lots dog poop and dog poop bags
Stayed 1 night in Mar 2024
Response from Kate on 26 Mar 2024
Thank you for staying with us. We appreciate your feedback and are working hard to make the necessary changes. We have installed a pet station and are working with the team to ensure a better experience for all of our guests.

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kate on 26 Mar 2024
Thank you for staying with us.

10/10 Excellent

SHANDA

Travelled with partner
Liked: Amenities
Love this place
Stayed 1 night in Mar 2024
Response from Kate on 17 Mar 2024
We appreciate you staying with us and can't wait to see you again! Thanks for the great review!

4/10 Poor

Angela

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
My first assigned room smelled like they took a large amount of bleach to attempt a cover up of pet urine smell. It also had a room across the hall with a squawking bird inside, so I requested a different room. Second room had uneven flooring, dirt and debris such as old socks, toiletries and dog food pellets on the bathroom floor under the sink, peeling paint in multiple places on the ceiling. I guess when you look for a budget-friendly room you get what you pay for.
Stayed 1 night in Mar 2024
Response from Vic on 9 Mar 2024
I apologize for the negative experience you had during your stay. Your feedback is important to us, and we take it seriously. We hope to provide you with an improved experience in the future.

10/10 Excellent

Karina

Travelled with family, Travelled with partner
Whole hotel was very clean and good vibe
Stayed 2 nights in Feb 2024
Response from Kate on 26 Feb 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again.

10/10 Excellent

SHANDA

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice clean and affordable. Everyone was nice from staff to the people that was staying there
Stayed 2 nights in Feb 2024
Response from kate on 20 Feb 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Tiana

Nothing really
Stayed 3 nights in Feb 2024
Response from Kate on 6 Feb 2024
Thank you for staying with us.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious. Had everything you need. Just like an apartment. Quiet
Stayed 1 night in Feb 2024
Response from Kate on 5 Feb 2024
Thank you for staying with us. We are thrilled you enjoyed your stay and hope to see you again soon!

4/10 Poor

Shannah

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was clean, however my heating was not working and the breakfast was disgusting.
Stayed 1 night in Jan 2024
Response from Kate on 5 Feb 2024
We appreciate your feedback and have addressed your concern. Thank you!

10/10 Excellent

Ruth

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Vic on 11 Jan 2024
Thank you for the 5/5 review! We are pleased and hope you consider staying with us again.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vic on 11 Jan 2024
Thanks for taking the time to review us. Hope to welcome you back again soon!

4/10 Poor

Shevaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed was uncomfortable, people above us where lound and next door to us. Could smell weed all night.
Stayed 1 night in Jan 2024
Response from Vic on 11 Jan 2024
I apologize for any frustration or disappointment you may have experienced. We understand how important it is to have a pleasant stay and we are sorry that we were unable to meet your expectations. We hope you have a better experience in the future.

10/10 Excellent

Nitzia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, full kitchenette, hot tub and pool were great
Stayed 1 night in Dec 2023
Response from Vic on 11 Jan 2024
Thank you for taking the time to review us. See you again soon!

10/10 Excellent

Kharmic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vic on 11 Jan 2024
Thank you for the review! Hope to see you again!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Room didn't have towels, seemed to be understaffed.
Stayed 1 night in Dec 2023
Response from Vic on 8 Jan 2024
We apologize for the negative experience. We are committed to providing the best service possible. Hope you visit us again in the future.

4/10 Poor

michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Hairy bedding
The bedding looked like it had not been washed. Dirt and HAIR on the fitted sheets. And on the comforter. The smoke detector needed a battery. They took care of the smoke detector. We had to replace the sheets. Did not feel comfortable in the bed.
Stayed 1 night in Dec 2023
Response from Vic on 31 Dec 2023
My apologies on behalf of the entire team. This is uncharacteristic of our hotel and hope that you can give us another chance. Safe travels

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place
Stayed 6 nights in Dec 2023
Response from Vic on 31 Dec 2023
Thank you for taking the time to review us. We are delighted that you enjoyed your time at our hotel. Hope to see you again soon!

10/10 Excellent

Lanishia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vic on 31 Dec 2023
Thank you for the awesome review. See you again whenever you are back in this area!

10/10 Excellent

JUAN CARLOS

Travelled with group
Quick check in , nice and polite stuff
Stayed 1 night in Dec 2023
Response from Kate on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vic on 31 Dec 2023
Thank you for reviewing us. We hope to welcome you back soon!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Just a bad stay
Very disappointed that the hot tub was not in service which is why I booked the hotel
Stayed 1 night in Dec 2023
Response from Kate on 22 Dec 2023
Thank you for staying with us. Unfortunately, our maintenance team does close the pool and hot tub occasionally for service and do their best to minimize any disruption to our guests. Both pool and hot tub are currently open. We hope you give us a second chance!

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Vic on 11 Jan 2024
Thank you for the review! See you next time!

10/10 Excellent

RUSLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from victor on 15 Dec 2023
Thanks for your amazing review. See you again!

10/10 Excellent

Haleigh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kate on 18 Dec 2023
Thank you for staying with us. We're please you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Carmella M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 4 nights in Dec 2023
Response from Victor on 15 Dec 2023
Thanks for the great review. Hope to welcome you back soon!

4/10 Poor

Keneshia

Liked: Staff & service
Disliked: Cleanliness
Response from Kate on 26 Feb 2024
We appreciate your feedback.

2/10 Terrible

Morgan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was supposed to be heated and wasn’t. That’s the only reason I booked this hotel. When I got in it was freezing.
Stayed 1 night in Dec 2023
Response from kate on 18 Dec 2023
Thank you for staying with us. We appreciate your feedback and have noted your concern. The pool is heated to a temperature of between 82 and 86 degrees per health department guidelines. When we add water to the pool the temperature does drop to the lower end of this guideline. Our pool is tested multiple times daily and we have had no documented issues. We will have our team do a thorough inspection to insure we meet expectations.

8/10 Good

Somyari

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great property. Good breakfast, limited choices but still ok. Awesome manager. Housekeeping needs a lot of improvement. Our room was not thoroughly cleaned and had some dirty spots.
Response from vic on 1 Dec 2023
Awesome. I am glad you had a great time during your recent stay. Your feedback helps us to improve our services and provide the best possible experience for our guests. Thank you again for taking the time to share your thoughts with us. We hope to see you again!

10/10 Excellent

Julie

Travelled with family
The kitchenette in the room was nice even though we didn’t use it. Great idea!
Stayed 1 night in Nov 2023
Response from Kate on 29 Nov 2023
Thank you for the great feedback.! We're happy to hear you enjoyed your stay and hope to see you again!

10/10 Excellent

Paul, Jeffersonville

Stayed 2 nights in Nov 2023
Response from Kate on 29 Nov 2023
Thank you for staying with us.

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023
Response from Victor on 15 Dec 2023
Thanks for the amazing review. See you soon!

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The woman at the front desk could not find our reservation at first and was rude to my husband. Also our room keys stopped working 2 times and we had to go to the desk and get new ones. One time they said it was because they had us in for only one night instead of 5 and the other time they didn’t tell us why it stopped working. Very annoying when you are trying to carry a baby to bed at midnight and can’t get into the room. They treat you like you live there which is fine but why not give us more towels every day and take the dirty ones and give us extra garbage bags, ice bucket bags, etc. the room was nice and I appreciate what they did have available to us such as dishes and silverware, large fridge.
Stayed 6 nights in Nov 2023
Response from Vic on 18 Nov 2023
We apologize for the negative experience. We are committed to providing the best service possible. Hope you visit us again in the future.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and helpful…the room was clean and very nice….my husband and will be going there more often.
Stayed 1 night in Nov 2023
Response from Kate on 15 Nov 2023
Thank you for staying with us. We appreciate the great feedback and look forward to seeing you again soon!

10/10 Excellent

Angelica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kate on 15 Nov 2023
Thanks for the great review! We hope to see you again soon!

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing, everyone was great and accommodating.
Stayed 1 night in Nov 2023
Response from kate on 10 Nov 2023
Thank you for staying with us. We appreciate your feedback and are thrilled to hear about your amazing stay. We hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Victor on 26 Oct 2023
Thank you so much for your kind words! We are so glad that you had a great experience with us. Your positive feedback means a lot to us and we appreciate you taking the time to share it. We look forward to continuing to provide you with the best service possible.

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel the staff is always so nice no matter who it is
Stayed 1 night in Oct 2023
Response from Victor on 25 Oct 2023
It's always great to hear positive feedback from our customers! We really appreciate you taking the time to share your experience with us. We strive to provide the best service possible, and your kind words are a great encouragement. Thank you!

2/10 Terrible

Sydney

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vic on 23 Oct 2023
I'm sorry to hear that. Is there something specific that you're unhappy with? Is it the service, the amenities, or something else?

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great stau
Everything was okay until the heat/AC did not work but the front desk man fixed the issue. Also the room did not have much lightening. The facility and rooms were clean and I would stay again. Parking lot is very SMALL needs a bigger parking lot. I had to park in the other hotel parking lot.
Stayed 1 night in Oct 2023
Response from kate on 23 Oct 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and comfy!
so glad we found Mainstay Suites Joliet I-55. The only thing I questioned was that they printed my Credit Card after I had paid for our room when reserved online.
Stayed 1 night in Oct 2023
Response from kate on 23 Oct 2023
Thank you for staying with us. A credit card is required at time of checkin for incidentals. We hope to see you again soon!

8/10 Good

Rolando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place easy to get around.
Stayed 1 night in Oct 2023
Response from Kate on 17 Oct 2023
Thank you for staying with us, We hope to see you again!

2/10 Terrible

Madalynn

Stayed 2 nights in Oct 2023
Response from Vic on 7 Nov 2023
We apologize for the negative experience. We are committed to providing the best service possible. Hope you visit us again in the future.

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MainStay exceeded my expectation! I'll remeber the name, look for and try to book them again! Great Job MainStay!
Stayed 1 night in Oct 2023
Response from Kate on 15 Oct 2023
Thank you for staying with us. We appreciate your great feedback and hope to see you again soon!

8/10 Good

Martin

Stayed 1 night in Oct 2023
Response from Victor on 7 Nov 2023
We appreciate your feedback and we take it seriously. We strive to provide the best possible experience for our guests and your feedback helps us to do that. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Kanky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kate on 15 Oct 2023
Thanks for the great review! Hope to see you again.

4/10 Poor

Sureshkumar

Stayed 2 nights in Oct 2023
Response from Vic on 7 Nov 2023
Thank you for your feedback. Sorry that we were unable to meet your expectations. We hope you have a better experience in the future.

2/10 Terrible

Nhon

Stayed 1 night in Oct 2023
Response from Vic on 7 Nov 2023
I apologize for any frustration or disappointment you may have experienced. We understand how important it is to have a pleasant stay and we are sorry that we were unable to meet your expectations. We hope you have a better experience in the future.