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Reviews of Central Loop Hotel

4 out of 5
Central Loop Hotel
111 West Adams Street, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 845 out of 1591 reviews" "
Rating 8 - Good. 429 out of 1591 reviews" "
Rating 6 - Okay. 176 out of 1591 reviews" "
Rating 4 - Poor. 75 out of 1591 reviews" "
Rating 2 - Terrible. 66 out of 1591 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi didn’t work at all
Stayed 3 nights in Apr 2024
Response from cesar on 15 Apr 2024
Thank you for the review and feedback !

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from cesar on 15 Apr 2024
Thank you for the review and feedback !

2/10 Terrible

Fabrizio

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Incredibly overpriced for the quality and cleaniness of the room. Staff at the check in doesn't even want to check you in but rather redirect you to the self-check in kiosk. Walls are very thin and can hear everythng. Please do not stay at this hotel but look for a better one.
Stayed 2 nights in Apr 2024
Response from cesar on 15 Apr 2024
Thank you for the review and feedback !

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
nice staff. Very helpful.
Stayed 2 nights in Apr 2024
Response from cesar on 15 Apr 2024
Thank you for the review and feedback !

10/10 Excellent

Soo Choo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
older hotel, amenities are pretty basic. But everything is very clean, spotless! Second time staying there and will stay again.
Stayed 1 night in Apr 2024
Response from cesar on 12 Apr 2024
thank you for the review and feedback !

10/10 Excellent

Abi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from cesar on 12 Apr 2024
Thank you for the review and feedback !

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 2 nights in Apr 2024
Response from Cesar - Guest Experience Manager on 11 Apr 2024
Thank for the review and feedback !

8/10 Good

Guoquan

Travelled with family
Liked: Cleanliness, staff & service, amenities
It's good place to visit the most valuable things in Chicago downtown. By foot you can walk to Willis tower in about 10 min. And to the Millenium Park and the most traditional scenery.
Stayed 3 nights in Apr 2024
Response from cesar on 6 Apr 2024
Thank you for the review and feedback !

8/10 Good

Ruoxi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, but parking is like 5 min away
Stayed 2 nights in Mar 2024
Response from Bob - Guest Experience Manager on 5 Apr 2024
Thank you for staying with us and for providing your feedback.

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking a place to stay within the loop this is your option. Subway, bus, and even Millennium Park is walkable from the hotel.
Response from Cesar - Guest Experience Manager on 3 Apr 2024
Thank you for the review and feedback !

10/10 Excellent

Fernando

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Cesar - Guest Experience Manager on 3 Apr 2024
thank you for the review and feedback !

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Mar 2024
Response from Cesar - Guest Experience Manager on 2 Apr 2024
Thank you for the review and feedback !

6/10 Okay

Johanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Cesar - Guest Experience Manager on 2 Apr 2024
Thank you for the review and feedback !

2/10 Terrible

Casimiro

Travelled with family and small children
Disliked: Cleanliness, amenities
I didn't like the service nor did they give me breakfast for free
Stayed 2 nights in Mar 2024
Response from Cesar - Guest Experience Manager on 1 Apr 2024
Thank you for the review and feedback !

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
I love the fact that the hotel is close to almost everything, so you just walk and find the store of your choice.
Stayed 2 nights in Mar 2024
Response from Cesar - Guest Experience Manager on 1 Apr 2024
Thank you for the review and feedback !

8/10 Good

Cesar, Toronto

Travelled with group
Liked: Staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Bob - Guest Experience Manager on 31 Mar 2024
Thank you for staying with us and for providing your feedback!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific hotel with a very clean, quiet room. Loved the location.
Stayed 1 night in Mar 2024
Response from Bob - Guest Experience Manager on 30 Mar 2024
We appreciate you choosing Club Quarters and for the great score! We hope to see you again soon!

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but well kept and clean. You do hear everything in the rooms next to you. My neighbor kept me up half the night, but they were excessive with their loud talking and door slamming. The staff was polite and professional. I loved the self check in/check out. The location is convenient and near lots of shopping and restaurants. I had difficulty lowering the temperature, so the room was too warm for a deep sleep for me. So there was good and bad but for an over night stay it was fine.
Stayed 1 night in Mar 2024
Response from Adrian: Guest Experience Manager on 30 Mar 2024
Hello Katie, Thank you for your feedback. The Club Quarters Central Loop Team strive to provide our guest the best experience during their stay. We're looking forward to your next visit.

10/10 Excellent

Neal, Cincinnati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to very walkable attractions, bars and restaurants and the price was right. Helpful staff and no issues with my room. Would definitely book again.
Stayed 1 night in Mar 2024
Response from Danny- Guest Experience Manager on 28 Mar 2024
Thank you for staying at CQ!

8/10 Good

jackeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was kind of small, but was ok for the price, safe, clean, perfect location, on floor 3 and 9 there is a distilled water dispenser with plastics bottles to fill them up.
Stayed 2 nights in Mar 2024
Response from Bob - Guest Experience Manager on 27 Mar 2024
We are glad to hear you enjoyed your recent stay with us. We hope to see you again soon!

6/10 Okay

Peter

Travelled with family
Liked: Staff & service, amenities
The room was clean and nice but no fridge there You will enjoy the area the the heart of chicago downtown A
Stayed 2 nights in Mar 2024
Response from Bob - Guest Experience Manager on 27 Mar 2024
Thank you for choosing Club Quarters on your recent stay to Chicago and for providing your feedback. We offer 4 room types at this location. While the smaller club and standard rooms do not offer a fridge and microwave, all of the superior and one-room suites do. We hope to see you again soon!

8/10 Good

Taren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for a downtown Chicago Hotel. Everything we wanted to explore and see around the area was within walking distance. If it wasn't, trains were right there to hop on and go further. Property was clean and quiet.
Stayed 4 nights in Mar 2024
Response from Adrian: Guest Experience Manager on 25 Mar 2024
Hello Taren, Thank you for the positive feedback and great score. The team at Club Quarters Central Loop Hotel strive to provide our guest the experience. We're looking forward to your next visit.

10/10 Excellent

Kianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very friendly and helpful staff, and the cheapest parking I could find for any hotels in the area. Overall a wonderful home base for exploring Chicago. We'll definitely stay here again for any future Chicago trips.
Stayed 2 nights in Mar 2024
Response from Adrian: Guest Experience Manager on 25 Mar 2024
Hello Kianna, Thank you for the positive feedback and great score. The team at Club Quarters Central Loop Hotel strive to provide our guest the experience. We're looking forward to your next visit.

8/10 Good

Dennis

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Cesar - Guest Experience Manager on 25 Mar 2024
Thank you for the review and feedback !

10/10 Excellent

Lesly K

Stayed 3 nights in Mar 2024
Response from Adrian: Guest Experience Manager on 13 Apr 2024
Hello Ms. Lesly,It was a pleasure to assist you during your stay. We strive to provide our guest the best experince at Club Quarters Central Loop. We're looking forward to your next visit.

6/10 Okay

Karen

Business traveller
This hotel is decent, but I consider it somewhat overpriced given the level of quality it offers. Its proximity to the place I needed to visit and other nearby attractions made it convenient for me. However, it's clear that the building is quite old and in need of a thorough cleaning, particularly the carpets, bathrooms, and windows. Despite not being overly particular, I couldn't shake the feeling of dust lingering in the air. Additionally, there was a peculiar smell in the bathroom. On the positive side, the staff was friendly, and the atmosphere was generally peaceful.
Stayed 4 nights in Mar 2024
Response from Cesar - Guest Experience Manager on 25 Mar 2024
Thank you for the review and feedback !

10/10 Excellent

Debangshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrian: Guest Experience Manager on 23 Mar 2024
Hello,It was a pleasure to assist you during your stay at The Club Quarters Central Loop Hotel. We strive to provide our guest the best staying experince. We're looking forward to your next visit.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Thank you Moesha for your help!
Stayed 1 night in Mar 2024
Response from Adrian: Guest Experience Manager on 23 Mar 2024
Hello Mr. Tim,It was a pleasure to assist you during your stay at The Club Quarters Central Loop Hotel. We strive to provide our guest the best staying experince. We're looking forward to your next visit.

6/10 Okay

Andrea

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff we encountered was very friendly. They also responded to requests in a timely manner. The room was really small and there's no mini fridge. We had issues with our TV working the entire trip. They do not do daily housekeeping unless you request it. This is a pet peeve of mine when you're paying so much for a room. Our sink dripped constantly and the water came out crooked. You basically have to check yourself in and out on these tablets. No breakfast included. When we go back, we will look elsewhere. Too expensive for so little service.
Stayed 3 nights in Mar 2024
Response from Cesar - Guest Experience Manager on 25 Mar 2024
Thank you for the review and feedback !

10/10 Excellent

Wendy, Green Bay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, close to shops & restaurants.
Stayed 2 nights in Mar 2024
Response from cesar on 19 Mar 2024
Thank you for the review and feedback !

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 3 nights in Mar 2024
Response from cesar on 19 Mar 2024
Thank you for the review and feedback !

10/10 Excellent

Song, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with great price
Stayed 4 nights in Mar 2024
Response from cesar on 18 Mar 2024
Thank you for the review and feedback !

8/10 Good

Jenn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from cesar on 18 Mar 2024
Thank you for the review and feedback !

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Danny on 16 Mar 2024
Thank you for staying at CQ!

10/10 Excellent

DHIMAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this hotel to be very convenient. Suggest including breakfast as included option with the room.
Stayed 2 nights in Mar 2024
Response from Cesar - Guest Experience Manager on 15 Mar 2024
Thank you for the review and feedback !

10/10 Excellent

Tweodros, Seattle

Stayed 2 nights in Mar 2024
Response from Danny on 16 Mar 2024
Thank you for staying at CQ!

8/10 Good

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was less than 3 blocks from the Daley Center courthouse.
Stayed 3 nights in Mar 2024
Response from Cesar - Guest Experience Manager on 15 Mar 2024
Thank you for the review and feedback !

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cesar - Guest Experience Manager on 15 Mar 2024
Thank you for the review and feedback !

10/10 Excellent

Hayden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, very patient with my many questions. Great place to stay!
Stayed 2 nights in Mar 2024
Response from Bob - Guest Experience Manager on 14 Mar 2024
Thank you for choosing Club Quarters, and for the great review! We hope you stay with us again the next time you are in town!

8/10 Good

Aniya

Stayed 2 nights in Mar 2024
Response from Bob - Guest Experience Manager on 2 Apr 2024
We thank you for staying with us on your recent trip to Chicago. We hope to see you again soon!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bob - Guest Experience Manager on 14 Mar 2024
We're thrilled you enjoyed your recent stay with us. We hope to see you again soon!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the complimentary fillable water bottles.
Stayed 1 night in Mar 2024
Response from cesar on 13 Mar 2024
Thank you for the review and feedback !

10/10 Excellent

DeVonte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from cesar on 13 Mar 2024
Thank you for the reveiw and feedback !

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great. This is my go-to in Chicago.
Stayed 1 night in Mar 2024
Response from cesar on 13 Mar 2024
Thank you for the reveiw and feedback !

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from cesar on 13 Mar 2024
Thank you for the reveiw and feedback !

6/10 Okay

Emil

Disliked: Property conditions & facilities
Rooms were super small…
Stayed 2 nights in Mar 2024
Response from cesar on 7 Mar 2024
Thank you for the reivew and feedback!

8/10 Good

Aniya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Yea
Stayed 2 nights in Mar 2024
Response from cesar on 7 Mar 2024
Thank you for the reivew and feedback!

8/10 Good

Gabrielle

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from cesar on 7 Mar 2024
Thank you for the reivew and feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the flexibility of the hotel staff, the convenient location of the hotel within downtown Chicago. Only 15 minutes walking distance from Union station and other nearby attractions. Hotel staff were kind and courteous. Will definitely return to this hotel as well as another Club Quarters hotel in the future.
Stayed 2 nights in Mar 2024
Response from cesar on 7 Mar 2024
Thank you for the reivew and feedback!

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in and check out process. Our room had a pull out bed and we didn’t have extra blankets already in the room. However a quick text to guest services and the bedding arrived within minutes. The parking they offered is about a block and a half away but very easy to get to and deal with.
Stayed 1 night in Mar 2024
Response from Danny- Guest Experience Manager on 5 Mar 2024
Thank you for staying at CQ!