Lobby

Reviews of Royal Panerai Hotel

3 out of 5
Royal Panerai Hotel
3/9 Assadathorn Road, Sriphoom, Chiang Mai, Chiang Mai

Reviews

7.4

Good

Rating 10 - Excellent. 158 out of 997 reviews" "
Rating 8 - Good. 436 out of 997 reviews" "
Rating 6 - Okay. 296 out of 997 reviews" "
Rating 4 - Poor. 79 out of 997 reviews" "
Rating 2 - Terrible. 28 out of 997 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lana Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located away from the main street. Quiet at night. Dining options plentiful. 7 Eleven nearby.
Stayed 28 nights in Jan 2024

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is older but the rooms were spacious and the staff was lovely. Walking distance to the Sunday Market, night markets and many temples. Would stay here again. Wifi was iffy at times but worked well most of the time.
Stayed 4 nights in Jan 2024

10/10 Excellent

Bahram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great long stay for budget solo travelers
For a budget accomodation it was wel worth the price ($19 a night). Located just outside the northeast corner of old town it is close to everything you need. A short walk to Phae Gate and restaurants. As opposed to the higher prices in Nimman I preferred staying here. There is plenty of local food and western cuisine, but without the cost of Nimman. I stayed for 3 weeks and found the stay great for a long stay solo traveler. One thing to note is that there are large tour groups that stay over night on Sundays and they can be quite loud when they all wake up and have one hour loud conversations in the hallways at 5 a.m. haha.
Stayed 20 nights in Nov 2023

2/10 Terrible

Tati

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Quite unfriendly check in staff. Didn’t inform about the hotel, breakfast, room wi-fi… the facilities are quite old, beds creek… overall would not recommend to stay here
Stayed 1 night in Dec 2022

2/10 Terrible

Yi

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

4/10 Poor

Todd

Stayed 1 night in Nov 2022

8/10 Good

Kampon

Liked: Cleanliness, staff & service
Hot water is out of order
Stayed 2 nights in Nov 2020

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chiang mai.
Stayed here before and always happy.Clean,good value for money. Could do with some maintenance, looking a bit dated now but for what I paid would go back.
Stayed 16 nights in Jan 2020

8/10 Good

Kampon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Jenny

Liked: Staff & service
Close to Old City.
We had a basic room, would maybe consider staying again but choose a deluxe room to see the difference as there was no hairdryer, no coffee tea etc. Close to Old City. Good for price.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay with seeing around the Tape gate.
It was convinient to stay to go aroud the night bazzar and tape gate area with good restaurant.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, it was located by the north wall of the old city. Market was close by and most of events you were picked up at your hotel.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful stay at the Royal Panerai Hotel. We had two spacious family rooms for the six of us. The hotel staff is warm, friendly, and accommodating. They helped me print and copy documents that I needed to take to the US Consulate. There is a nice lady in the lobby who will help arrange tours for you for extremely good prices. We had a wonderful driver who spoke excellent English. He took us to many places and in a large, comfortable SUV. The price for the whole day and the many excursions would have cost us hundreds on a travel website compared to the price we paid here in the lobby. There is always a tuktuk outside ready to take you anywhere. The 7-Eleven next door is very convenient. We had a lot of errands to run before our flight, and the hotel staff helped us get a driver in a SUV who stayed with us the whole time and helped us retrieve a lost passport and got us to the airport in time! I was puzzled by the negative reviews, because we had an excellent stay here. Our rooms were extremely comfortable, and we did not have any bugs. Our sheets were clean. When I blew a fuse, the staff fixed it in less than three minutes. They were amazing. I can't say enough positive things about this hotel. My family misses it. Even my husband, who is used to staying at 5-star hotels says he loves this place and didn't want to leave. I really can't believe how lucky we got getting two suites for free as part of our Orbitz travel flight from Bangkok to Chiang Mai!
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I never go back, bugs in bed,, mosquitoes in shower, the beds are old and worn out, BEWARE IT A VERY BAD HOTEL.!
Stayed 3 nights in Feb 2019

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel choice in Bangkok.
Had a great four day stay. Breakfast was unbelievable every morning and staff went out of their way to make it enjoyable. Complimentary coffee in lobby was a nice touch also. Thanks again.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 15 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not far a way to the Tape Gate
Easy to take tuktuk at the ring road around the old city to go to Tape Gate with many restaurant.
Stayed 1 night in Jan 2019

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cmx
have stayed at this hotel before and find it good value for money
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is run down and needs renovation. They have an area that looks like it had a restaurant but do not use it. The room is dimly lit and smells of urine. The best thing is there is a lady that you can book trips and scooters with.
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Very dated hotel. It was fine for the one night stay we had, but I wouldn’t have wanted to stay any longer than that.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room we stayed in smelled like pee and the shower was clogged. It was tolerable but we couldn't wait to get out of there!
Stayed 1 night in Nov 2018

8/10 Good

Arthur, Brisbane, Queensland

Liked: Cleanliness, staff & service
Satisfactory relative to room rate. Television in room did not work reliably. Water pressure in shower not always sufficiently strong.
Stayed 7 nights in Nov 2018
Response from Royal Panerai Hotel Chiang Mai. on 30 Nov 2018
Dear Arthur, Thank you very much for your comment, it will help us to improve our facilities and service in the future.

6/10 Okay

Steve

Liked: Cleanliness, staff & service, room comfort
Good location, walking distance to the Old City. Rooms are getting a litte out dated, Staff are usual very friendly and hotel was very helpful with shuttles to and from airport.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018
Response from Royal Panerai Hotel Chiang Mai. on 17 Oct 2018
Dear Value Guest, Thank you very much for your rating us, we wish this feedback will help us to improve our service and facilities in the future.

6/10 Okay

Verified traveller

Stayed 6 nights in Sep 2018
Response from Royal Panerai Hotel Chiang Mai on 3 Oct 2018
Thank you very much for your rating us. We wish this score will help us to develop our service and facilities in the future.

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why stay somewhere else...?
Stayed at Panerai many times. Good value, and so many good features for the traveler. Big rooms with Aircon, close to old city. Great position for walkers - or rent a scooter and explore....good, safe parking available.
Stayed 2 nights in Aug 2018
Response from Royal Panerai Hotel Chiang Mai. on 29 Aug 2018
Thank you very much for your kind feedback, this message is very helpful to improve our better service and facitilies in the future.

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with good location
Perfect hotel for exploring Chieng Mai in scooter or with car. Big and clean rooms.
Stayed 3 nights in Jul 2018
Response from Royal Panerai Hotel Chiang Mai on 28 Jul 2018
Thank you very much for your message, we appreciated and wish your feedback will help us to improve more better service and facilities in the future.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room
Stayed 4 nights in Jun 2018
Response from Royal Panerai Hotel Chiang Mai on 25 Jun 2018
Thank you very much for your feedback, we wish to have chance to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Budget hotel that does the job
Looking for somewhere cheap but comfy this is the hotel for you. It was probably once much grander, with better facilities and a higher price. It was quiet and safe and good enough for AUD$20 per night. Would recommend to other travellers but not to my parents if that helps guide you.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tour reception was very friendly and informative. Overall service was as expected.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the old city
easy to get to , well know get their card when hiring a taxi
Stayed 5 nights in Apr 2018

8/10 Good

Jacques

Liked: Cleanliness, staff & service

6/10 Okay

alice

Disliked: Cleanliness, property conditions & facilities, room comfort
a little past it's best
hotel is a little past it's best and the room smelt of stale smoke and the bed sheets felt very old. staff were pleasant

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't recommend this place at all. The entire place is filled with mosquitoes especially in our room. The mattress didn't seem to be so clean. Throughout our entire stay, my family and I did not feel comfortable at all sleeping on these obvious unwashed dirty bed sets. Worst place ever for our first time in Thailand.

2/10 Terrible

Glen, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
No to be recomended
The grounds were a disgrace with cars and vans blocking walkway entrance to the motel. The rooms weren't clean and made up each day. The motel didn't have a restaurant and we were directed to a motel 500metres away for breakfast....The TV"s need upgrading.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff were so helpful
I had to see a doctor and the staff at Royal Panerai we’re so lovely and super helpful. Two of them went far out of their way to ensure I was looked after. I am very grateful. Hotel is inexpensive and clean and has someone at reception overnight. Very helpful.
Stayed 1 night in Feb 2018

8/10 Good

John, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL GOOD
I enjoyed my visit - great location and everything was good - did not te breakfast at the sister hotel (Royal Penninsule). I'd stay again - a good value!
Stayed 5 nights in Jan 2018

8/10 Good

Graeme & Jane, Mandurah, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
The hotel is is conveniently located at the north-eastern corner of the Old City with easy access to red taxis that can transport you to anywhere within the city walls for thirty baht. Alternatively, numerous amenities are available to tourists within walking distance of the hotel. The hotel facilities are adequate for the price.
Stayed 5 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2018

6/10 Okay

Cece, Boulder, CO

Disliked: Cleanliness, property conditions & facilities
Exceptional hotel for the price you pay
This place is an old hotel and is nice for a quick stop but anything longer than 2 days is no good. There are lots of tiny ants crawling all over the room (found a couple on my bed) the shower drains are clogged and the walls are thinner than glass. Upon checking in, I noticed the bed have been made but the sheets were someone’s old used sheets with dirt under the blanket. Thank goodness for that moment I had brought my own travel sheets with me for cases like these. The towel they proveided I never used them because they have some fresh yellow and brownish stains on them. Again, thank goodness I brought my own personal towel with me. After my first day here, I tried to cancel the rest of my reservations and find another place but they had a very strict cancelation policy after checking in. So I was stuck there for the next 10 days and in those 10 days, my bed sheets were changed maybe 3 times. The floors were never swept and toilet was rarely cleaned. Overall, my stay here was okay. I wouldn’t want to come back here unless they did a minor repair and renovations. The only good thing about here was the free two glass bottles of water they gave with each house keeping services and the sink outside on the balcony which gave me a chance to do some laundry and air dry some things.
Stayed 9 nights in Dec 2017

6/10 Okay

sim

Disliked: Staff & service
Stayed 2 nights in Dec 2017

6/10 Okay

Connie, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
ok hotel
This is an old hotel and AC need to be upgraded. I could hardly tell the AC running even it was already on.
Stayed 4 nights in Nov 2017

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good hotel north of walled city, but still easy walk to popular places: Tapae Gate, night market, wats everywhere, and many live music bars. Best get on a motorbike and explore.
Stayed 2 nights in Nov 2017

2/10 Terrible

Tom, SF, CA.

Disliked: Cleanliness, property conditions & facilities, room comfort
cheap price but dirty room.
They made outside look ok but in the room is dirty all over, the floor, the wall, around the toilet bowl, everywhere is dirty of some way. I won’t be back or recommend anyone to stay at this hotel.
Stayed 1 night in Nov 2017