Property entrance
Check availability

Reviews of The Chattanoogan Hotel, Curio Collection by Hilton

4 out of 5
The Chattanoogan Hotel, Curio Collection by Hilton
1201 South Broad Street, Chattanooga, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 115 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Trace

Hotel was nice. Air conditioning struggled inside the rooms. Not just our room but other guests we asked. Air conditioner works great in the hallway but not inside your room. Kind of ridiculous for a 4 star hotel. Was willing to let that slide but unfortunately the parking garage for the hotel has no security and the count was over 50 cars that had been broken into at the time I checked out, including mine. The hotel vacuumed out the cars and taped the windows. I was not offered refunds for the stay, discounts for future stays, meal voucher, etc. They didn’t even refund the parking fee for the garage you get robbed in. On top of that, I didn’t find out about it until 10:45 am when I was attempting to load the vehicle and checkout. They noticed cars were broken into at 7-7:30 am and didn’t call or check with guests that were using the garage. There were still guests at the hotel that had no idea they were broken into because they had not gone out to there vehicle that morning. The whole situation was insane to think about for such a nice hotel. How in the world is there not overnight security. Just at a glance I saw no cameras in the garage either. Maybe at the entrance but it did nothing to deter thieves. I would not recommend this hotel and I will never stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Terence, Carbondale

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Apr 2024
Response from Bill Antone, GM on 21 Apr 2024
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Splendid!
Stayed 1 night in Apr 2024
Response from Bill Antone, GM on 11 Apr 2024
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bill Antone, GM on 7 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Tessa

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Bill Antone, GM on 1 Apr 2024
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! The hotel and staff are amazing!
Stayed 1 night in Mar 2024
Response from Bill Antone, GM on 31 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bill Antone, GM on 22 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there after staying a night at the Hilton Knoxville, and night and day difference between the 2. The Chattanoogan is way under priced for the caliber of stay that it is, staff was top tier and professional as one can be, room was clean as can be, parking was easy, could walk to many shops and food, and what you couldn’t walk to was no more than a 2-3 minute drive. We exited the parking lot and already booked another weekend there for our next trip up in may. Will recommend this place to every person I possibly can.
Stayed 1 night in Feb 2024
Response from Bill Antone, GM on 22 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!!!
Stayed 1 night in Jan 2024
Response from Bill Antone, GM on 3 Feb 2024
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

Lamona

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful and clean rooms. Loved having Starbucks on premises. Location close to downtown.
Stayed 2 nights in Jan 2024
Response from Bill Antone, GM on 1 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Debra

Stayed 1 night in Jan 2024
Response from Wesley on 22 Mar 2024
Thank you for your score.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christina on 15 Jan 2024
Thank you for staying with us. It is always lovey knowing you enjoyed your stay.

10/10 Excellent

Steven

Travelled with family and small children, Business traveller
Great Hotel
Stayed 1 night in Jan 2024
Response from Bill Antone, GM on 14 Jan 2024
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

Constance

Stayed 2 nights in Jan 2024
Response from Bill Antone, GM on 9 Jan 2024
Patricia Martinez, Michelle Malone, nor Merlin Wan are at this property; I , Bill Antone , am the GM here at CHABS

10/10 Excellent

Marie

We really liked staying here! With 2 girls there was lots of space in our big room we got a suite and the area around it was great with lots of restaurants around it! Staff was friendly and Starbucks inside the hotel was a huge mom win! They were also super friendly in the Starbucks!
Stayed 4 nights in Dec 2023
Response from Bill Antone, GM on 9 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 6 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Christina

Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 6 Jan 2024
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

6/10 Okay

Amber

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
This is our 3rd visit to this hotel. We love a lot about this hotel however this time it really fell short. The glasses were absolutely disgusting. With literal milk stain in the bottom of one glass and lip makers all over the other. I found jewelry in the bedroom floor which leads me to believe it wasn’t vacuumed. After these issues we asked for a late check out and were denied. Just seems like they missed the mark this time.
Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 3 Jan 2024
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. I have addressed the issues with our housekeeping team. We hope to see you in your future travels

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 3 nights in Dec 2023
Response from Bill Antone, GM on 31 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique

6/10 Okay

Susan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk not welcoming and not trained to focus on simple check in problem. This set a negative impression on arrival. Bathroom finishes worn looking and toilet didn't function necessitating call for repair. Shower lip not high enough which caused a lot of shower water to leak over the floor. General cleanliness good. For room rate paid and level of Hilton, this property lacked some basic amenities such as charging station/outlet on bedside table for both sides of King bed, not just one. A luggage rack for a second suitcase would have been appreciated so the second guest's bag wouldn't have to be opened on the floor. Cannot really recommend and expected more from Hilton.
Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 26 Dec 2023
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. We are focusing additional training on the front desk, and we are working on a solution for the shower lip. We hope to see you in your future travels.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 21 Dec 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

george

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 21 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 18 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 18 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 18 Dec 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

Melody, Waukegan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bill Antone, GM on 16 Dec 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

tonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Beautiful grounds well maintained close to shopping and restaurants.
Stayed 1 night in Dec 2023
Response from Bill Antone, GM on 16 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bill A, AGM on 5 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities
Likes: nice property, good food, convenient to attractions, nice decor. Staff was friendly. Dislikes: Small microwave in side room for entire floor of guests. Ice machine wasn’t working on our floor. Front desk agents seemed uninformed about options and ideas for activities/food in the area, including the hotel restaurants best dishes or recommendations to try. Rooms had nowhere to put our clothes so we kept everything in our bags. These minor things can make this an excellent property to stay at.
Stayed 3 nights in Nov 2023
Response from Bill A, AGM on 28 Nov 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

6/10 Okay

Shahid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I spend about 45-60 days a year in Hotels. Unfortunately Hilton name is no more a guarantee for qualty. This Hotel does not appear on GPS. So we were lost. Even the sign of the hotel is unlit and you can't see it unless you are right in front of it. We arrived the hotel around 9 PM after 8 hours drive. We were told the room service is available until 10 PM. When called at 9:30 the room service said that they are closed because the work was slow. There is a restaurant on the 2nd floor supposed to be open until 11 PM. They told us they are closing early because they are slow. So we can't eat there and take the food to our room. Next day the room was not made. We were told that during the stay room is made once and you have to come down to the reception and request the room to be made. Two water bottles were provided on arrival. After that water bottles were declined and we had to buy it. What offends me is that little things like water is being sold for profit ! I paid over $550 for our stay. I could have paid $15-25 more for drinking water. The WC in the toilet was broken and it would constantly leaking water. I have decided not to choose Hilton again. I see their service degrading progressively over last several years. The breakfast was very good and staff very responsive.
Stayed 2 nights in Nov 2023
Response from Bill A, AGM on 28 Nov 2023
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. We hope to see you in your future travels.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had not been here for several years, and the area around the hotel is under development. However, this is still a convenient location offering an easy walk to the free shuttle, shopping and lots of good restaurants. Our hotel stay was very comfortable and parking was easy and reasonably priced.
Stayed 1 night in Nov 2023
Response from Bill A, AGM on 28 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
NA
Stayed 2 nights in Nov 2023
Response from Bill A, AGM on 27 Nov 2023
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. We hope to see you in your future travels.

8/10 Good

paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large hotel, up to date. Starbucks and gym on property
Stayed 2 nights in Nov 2023
Response from Bill A, AGM on 22 Nov 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

Takira

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the elevator. Everything else was great.
Stayed 1 night in Nov 2023
Response from Bill A, AGM on 22 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff, very walkable, accommodating.
Stayed 1 night in Nov 2023
Response from Bill A, AGM on 20 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bill A, AGM on 20 Nov 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bill A, AGM on 20 Nov 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No pool!
Stayed 2 nights in Oct 2023
Response from Bill A, AGM on 20 Nov 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We chose to eliminate the pool to add the Rooftop Bar - sorry. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property. bathrooms clean and updated. rooftop bar area cute and dainty, just closed sun&mon so we couldn’t experience it. parking garage across from hotel to park convenient (reviews made it sound farther away and inconvenient)
Stayed 1 night in Oct 2023
Response from Bill A, AGM on 23 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Jon, Loxahatchee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the most personable that I have every encountered.
Stayed 2 nights in Oct 2023
Response from Bill A, AGM on 23 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bill A, AGM on 23 Oct 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
Very nice hotel.
Stayed 1 night in Oct 2023
Response from Bill A, AGM on 9 Oct 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in you in your future travels.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain View
For starters, DO NOT enter the left side entrance to the parking deck for self parking. It damaged our Kia Rio because of the slope for drainage. Also, we parked on the second floor, and the elevator was not working, and no sign was posted stating out of service. The actual hotel itself was a good experience. The staff was very welcoming and friendly. We did enjoy the couples massage at the spa. The food from each restaurant located inside the hotel was delicious. We did have a good view of lookout mountain. The room itself was okay. The bed would not say in place. It kept sliding on the slick bed frame. The bathroom light only shined in the shower and not the sink or toilet. Also, the water for the shower took 10 minutes to finally get warm and was not really adjustable. Not a great experience for our honeymoon, but it was okay.
Stayed 3 nights in Oct 2023
Response from Bill A, AGM on 23 Oct 2023
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. We hope to see you in your future travels.

10/10 Excellent

james

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bill A, AGM on 9 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from Bill A, AGM on 21 Sep 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in you in your future travels.

6/10 Okay

Ashlee

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Very pore parking.
Stayed 1 night in Sep 2023
Response from Bill A, AGM on 15 Sep 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. I do apologize about the parking that did not meet your expectations. What exactly made it "poor parking"? Was it the distance from the front door? We have ample covered parking, it is clean, and the cost is very reasonable in relations to what it costs at the other downtown hotels. The distance from the front door? We look forward to seeing you in your future travels to the Scenic City.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome!
Stayed 1 night in Sep 2023
Response from Bill A, AGM on 11 Sep 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels to the Scenic City

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Bill A, AGM on 11 Sep 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

2/10 Terrible

Laura

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing overnight stay.
I called the day before the trip to find out if there were EV chargers available and I was told no so I chose to bring a different vehicle. Pull in the garage and there are 4 EV chargers. Our air conditioning did not work the entire stay and the humidity in the room was 80%. Called maintenance to fix and they came but did not fix it. Called again and was told there was only one maintenance person and a lot of the hotel was out. So we went with no air overnight. Was told could only comp the parking since it was booked through Hotels.com. The sheets were very loose and did not fit the bed and there was no mattress cover so it was like sleeping on plastic. The bathroom was not very clean.
Stayed 1 night in Aug 2023
Response from Bill A, AGM on 28 Aug 2023
Thank you for staying with us. I do apologize that we did not meet your expectations, and I can assure you we will address all issues that you have brought up. I do hope you give us a second chance to earn your business back.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Bill A, AGM on 11 Sep 2023
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels to the Scenic City