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Reviews of Graduate Charlottesville

4 out of 5
Graduate Charlottesville
1309 W Main St, Charlottesville, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 505 out of 1000 reviews" "
Rating 8 - Good. 240 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 76 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Lola

Disliked: Amenities
A bit outdated. Gym had a terrible odor. Good location.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on 23 Apr 2024
Thank you very much for sharing feedback from your recent stay!

10/10 Excellent

Rafael, Wilmington

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 23 Apr 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!

10/10 Excellent

Joni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this hotel 5 stars for its location. The hotel is obviously well used and busy all the time. Broken tiles in our bathroom. No recycle bin in our room for cans and paper? The rooftop bar was completely understaffed - 1 person for the whole area to take food and drink orders? Front desk served the purpose and nothing more.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 19 Apr 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 15 Apr 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

6/10 Okay

Timothy

Travelled with family
Disliked: Amenities
Location is very convenient to UVA. Near a lot of college restaurants. Walkable, safe area. Accommodations were average - not bad, not great. No room service. Lobby cafe was very limited. Short staffed at desk, cafe and valet. Was at risk of missing my flight because valet was nowhere to be found for half an hour.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 6 Apr 2024
Thank you very much for sharing feedback from your recent stay with us. Your comments are being addressed by the valet company to ensure this matter does not persist for future guests.Thank you again and we hope we may welcome you back in the future.

10/10 Excellent

Lynne, brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 23 Apr 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!

10/10 Excellent

Jill

Stayed 1 night in Mar 2024
Response from Max on 1 Apr 2024
Thank you for your response and we're glad to see you enjoyed your stay. Please let us know if you have any questions and we look forward to welcoming you back during your next visit to Charlottesville.

10/10 Excellent

Cary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Didn’t have hair dryer in room. I called for one and order was put in but it didn’t come by the time I checked out. Lighting in room wasn’t very bright. Self parking was confusing. I got charged twice.
Stayed 1 night in Mar 2024
Response from Max on 1 Apr 2024
Thank you for the survey Cary and apologies about the confusion surrounding the hair dryer. We will bring this back to our housekeeping team to ensure it is rectified for the next guest. Please let us know if there is anything else we can do to assist.

8/10 Good

Jeremy

Liked: Property conditions & facilities
Good location.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 27 Mar 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.

10/10 Excellent

Scott

Stayed 1 night in Mar 2024
Response from Guest Services Manager on 15 Apr 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 27 Mar 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Joshua was amazing! Helped us check in and get sorted. Very pleased with this place!!
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 19 Mar 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Fran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to UVA. Clean and comfortable room. The refrigerator isn't very cold. That is my only complaint.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 16 Mar 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

Holly, Rye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 15 Mar 2024
Thank you so much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but room too hot and no way to turn down thermostat.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 11 Mar 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back - with proper cooling - soon!

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it has character and not just sterile run of the mill decor
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 8 Mar 2024
Thank you so much for digging our vibe and appreciating our character. We hope to welcome you back soon!

10/10 Excellent

Kristian

Stayed 1 night in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Jee Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Max on 29 Feb 2024
We're so happy to hear you enjoyed your stay with us and look forward to you returning in the future. Please don't hesitate to reach out if we can be of any further assistance and have a lovely week.

6/10 Okay

Ross

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 26 Feb 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 26 Feb 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location and the staff was very friendly
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 24 Feb 2024
Thank you very much for taking the time to share feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

Rozina

Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and it was a great experience. I would definitely stay again.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 23 Feb 2024
It was a pleasure to welcome you to Graduate Charlottesville! We hope to welcome you back soon!

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, went above and beyond
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 20 Feb 2024
Thank you very much for sharing your feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Maha

Stayed 1 night in Feb 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

8/10 Good

Elizabeth

Stayed 1 night in Feb 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodation for me and my adult daughter. Two queen beds was a plus!
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 19 Feb 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope we may welcome you back soon!

8/10 Good

Beth Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location!
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 7 Feb 2024
Thank you so much for sharing your feedback from your recent stay with us. We hope to welcome you back soon!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the unique design and decor of The Graduate.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 7 Feb 2024
Thank you so much for sharing your feedback from your recent stay with us. We hope to welcome you back soon!

10/10 Excellent

Sudershan

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 20 Mar 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 20 Mar 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.

10/10 Excellent

Tracey

Stayed 1 night in Jan 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Gurdeep, CERRITOS

Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!

4/10 Poor

Verlan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The parking garage is a filthy, dystopian nightmare with no access to the hotel.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 31 Jan 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope to welcome you back soon.

10/10 Excellent

Randolph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charlottesville
Great place to stay and eat or easy walk to lots of restaurants.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 27 Jan 2024
Thank you very much for sharing your feedback from your recent stay at Graduate Charlottesville. We hope to welcome you back soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place close to campus !
Stayed 1 night in Jan 2024
Response from Max on 25 Jan 2024
Afternoon Jeffrey,Thank you so much for taking the time to complete this survey and we're so happy to hear you had a nice stay with us. Please let us know if there is anything we can to do assist for future reservations as we hope to have you back with us.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 22 Jan 2024
Thank you very much for sharing your feedback of your recent stay with us. We hope we may welcome you back soon.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Max on 17 Jan 2024
Greetings David,I'm happy to see you enjoyed your stay here with us in Charlottesville. Please don't hesitate to reach out if I can be of any further assistance.

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Guest Services Manager on 16 Jan 2024
Thank you very much for sharing your feedback from your recent stay. We hope to welcome you back soon!

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great ~ fabulous location
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 9 Jan 2024
We are so pleased to hear you enjoyed your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 9 Jan 2024
Thank you very much for rating your recent stay with us! We hope to welcome you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Starting to show its age.
Have always liked this hotel and the concept but it’s starting to show its age. Staff helping the person checking in before us couldn’t name a restaurant to send them too and then disappeared so we gave the guest our recommendation. Rooms were clean and comfy though.
Stayed 1 night in Dec 2023
Response from Guest Services Manager on 31 Jan 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope to welcome you back soon.

10/10 Excellent

Lisa M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with awesome location right near The University! I like the personalized touches and the fact it doesn’t feel like a big chain. I wouldn’t mind just a basic continental breakfast added in with the stay, however.
Stayed 1 night in Dec 2023
Response from Guest Services Manager on 29 Dec 2023
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon and wish you a wonderful New Year ahead!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great except the heater was to loud, was not able to sleep that good
Stayed 1 night in Dec 2023
Response from Guest Services Manager on 28 Dec 2023
Thank you very much for sharing feedback from your recent stay with us. I have shared your experience with our Chief Engineer and will look into the issue to resolve the matter for future guests. Thank you again and we wish you a wonderful New Year.

10/10 Excellent

Robb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location, so near UVA and with good and varied food in walking distance. Plus, the Graduate serves good coffee. The staff and management were friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 25 Dec 2023
Thank you so much for sharing your feedback and your kind words. We hope to welcome you back soon!

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023
Response from Guest Services Manager on 25 Dec 2023
Thank you so much for sharing your feedback from your recent stay with us. We hope to welcome you back soon!