Lobby

Reviews of Holiday Inn Charlotte Airport, an IHG Hotel

3 out of 5
Holiday Inn Charlotte Airport, an IHG Hotel
2707 Little Rock Rd, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1017 reviews" "
Rating 8 - Good. 228 out of 1017 reviews" "
Rating 6 - Okay. 84 out of 1017 reviews" "
Rating 4 - Poor. 44 out of 1017 reviews" "
Rating 2 - Terrible. 60 out of 1017 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Mar 2024

10/10 Excellent

Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here! Cheaper than paying parking and ensures us safe delivery to the airport front door on time!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was were friendly and helpful. Rochelle went above and beyond.
Stayed 1 night in Mar 2024

2/10 Terrible

Jenna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pam

Liked: Property conditions & facilities
Decent hotel close to the airport
Stayed 1 night in Mar 2024

6/10 Okay

MITCHELL

Liked: Cleanliness, staff & service
We had several complaints. Had to wait 40 minutes for pickup up at airport, after repeated calls. Was told it was due to heavy traffic, but no other hotels appeared to have this same problem. When we were dropped off at airport in morning, we were dropped off at departures and had a long walk to where we had to check in, totally unnecessary.
Stayed 1 night in Mar 2024

8/10 Good

Mary Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Mar 2024

6/10 Okay

Deborah, greenville

Travelled with partner
Liked: Cleanliness
Unreliable shuttle services and ineffective staff communication. Lobby furniture needs to be replaced. Overall this facility does not meet IHG standards.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For an airport side holiday inn was more than I expected
Stayed 1 night in Mar 2024

8/10 Good

John, Fresno

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Typical holiday inn
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallway was freezing cold but room was cozy. Shuttle took 40 minutes to pick us up from airport after we called to be picked up.
Stayed 1 night in Mar 2024

10/10 Excellent

Lemaine

Stayed 1 night in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for those flying in and out of CLT!
Stayed 1 night in Feb 2024

2/10 Terrible

Patrick

Stayed 1 night in Feb 2024

6/10 Okay

Steve

Travelled with family, Travelled with partner
Call to get a shuttle for the hotel, and they told me it would take about 15 minutes. 35 minutes later a shuttle bus came. The shuttle came and in seconds it was full. The driver said she would be back in five minutes. 20 minutes later she showed up and drove us to the hotel. When I got there, there was a long line for Check In and had to wait another 30 minutes to get checked in. So as you can see, it took an hour and 25 minutes from my phone call at the airport about 9:30 PM till I got to my room. Very disappointing after a long trip.
Stayed 1 night in Feb 2024

8/10 Good

Kelli

Stayed 1 night in Feb 2024

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GFI outlet in the bathroom was loose. Needs to be replaced.
Stayed 1 night in Feb 2024

10/10 Excellent

Ginette

Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024

8/10 Good

Susan

Stayed 1 night in Feb 2024

2/10 Terrible

Tina

Travelled with partner
Shuttle never picked us up
Stayed 1 night in Feb 2024

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. We didn't have breakfast included but they gave it to us complimentary. We would stay again!
Stayed 1 night in Feb 2024

2/10 Terrible

Jeffrey

The tub was full and filthy when I arrived and would not drain.
Stayed 1 night in Feb 2024

10/10 Excellent

Aneury

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to CLT airport. Shuttle is offered, but plenty of taxi’s if you do not want to wait around to be picked up ($15). Breakfast and dinner offered and kitchen is open until 11pm for those who check in late.
Stayed 1 night in Feb 2024

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nadia, Little River

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from RD on 9 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

10/10 Excellent

Chandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at front desk and bar!
Stayed 1 night in Feb 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

2/10 Terrible

Ronald

Disliked: Staff & service
I called the property 1 hour or so after making the reservation to cancel it. The front desk told me I could make a cancellation at no charge - despite the stipulation otherwise on expedia...as it was a same day cancellation. She said I needed to call Expedia to cancel. Expedia has since contacted your hotel and you refused the cancellation and refund. Not consistent! And disappointing.

10/10 Excellent

Deborah, Douglasville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

6/10 Okay

destyny

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Close to airport
Stayed 1 night in Feb 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean facility. A little loud due to the proximity of the airport and so many planes coming and going but the convenience of being that close was worth it. A few exits from dining and outlet mall.
Stayed 1 night in Jan 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

2/10 Terrible

Anil, Mount Lambert

Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest airport hotels we’ve stayed at! Only issue was the shuttle. Shuttle service is not guaranteed. We arrived late in the day due to the timing of our flight. We received shuttle service from the airport to the hotel, but when we went to schedule our pick-up we were told there was only a 4am shuttle or a 7am shuttle (our flight left at 7am) because all other time slots were booked. We ended up requesting a Lyft and ended up with an amazing driver. Just be aware of this when booking.
Stayed 1 night in Jan 2024
Response from Rochelle Jordan , FOM. on 22 Jan 2024
Thank you for your positive feedback. During the holidays it got businesses than expected. Generally we two shuttle going per shift. Hopefully you will give us another chance if you ever in Charlotte again.

10/10 Excellent

JAMES, BENNETTSVILLE

Stayed 1 night in Jan 2024
Response from Rochelle Jordan , FOM. on 22 Jan 2024
Thank you for your feedback.

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Shuttle driver was very rude
Stayed 1 night in Jan 2024
Response from Rochelle Jordan , FOM. on 22 Jan 2024
Thank you for your feedback.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jan 2024
Response from Rochelle Jordan , FOM. on 22 Jan 2024
Thank you.

10/10 Excellent

B

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rochelle Jordan , FOM. on 22 Jan 2024
Thank you for the positive feedback.

2/10 Terrible

Krishna

Travelled with partner
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Rochelle Jordan , FOM. on 22 Jan 2024
Thank you for your feedback. Was there an issue during your stay?

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
First, Holiday Inn's own website (IHG) states that there is no airport shuttle and then later says there is! Second, I received a text telling me to call for a pick up, but I repeatedly called and there was no answer. Luckily the van was making the rounds.
Stayed 1 night in Jan 2024
Response from MR on 10 Jan 2024
Thanks!

8/10 Good

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Michael Ratcliff on 10 Jan 2024
Dear Valued Guest,Thank you for the review! If your travels ever find you in Charlotte, we hope you choose to stay with us again.General Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay! The shuttle driver Ray was so nice and offered to help me if I needed to pick up food for dinner. The woman at the front desk, can't recall her name, something like Amaya, was so nice and reminded me to add my membership for points. The bartender Mariol was amazing and friendly. The room was so relaxing and spacious and clean, as was the bathroom. Everytime we stay in Charlotte this will be our home.
Stayed 1 night in Jan 2024
Response from Michael Ratcliff on 10 Jan 2024
Dear Valued Guest,Thank you for the outstanding review! I will be sure to share with the entire TEAM. If your travels ever find you in Charlotte, we hope you choose to stay with us again.General Manager

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Michael Ratcliff on 10 Jan 2024
Dear Valued Guest,Thank you for the outstanding review! I will be sure to share with the entire TEAM. If your travels ever find you in Charlotte, we hope you choose to stay with us again.General Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michael Ratcliff on 10 Jan 2024
Dear Valued Guest,Thank you for the outstanding review! I will be sure to share with the entire TEAM. If your travels ever find you in Charlotte, we hope you choose to stay with us again.General Manager

10/10 Excellent

Lissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michael Ratcliff on 10 Jan 2024
Dear Valued Guest,Thank you for the outstanding review! I will be sure to share with the entire TEAM. If your travels ever find you in Charlotte, we hope you choose to stay with us again.General Manager

10/10 Excellent

Dylan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel if you need one close to the airport! Right at the entrance with many options for food around the area!
Stayed 1 night in Jan 2024
Response from Michael Ratcliff on 10 Jan 2024
Dear Valued Guest,Thank you for the outstanding review! I will be sure to share with the entire TEAM. If your travels ever find you in Charlotte, we hope you choose to stay with us again.General Manager

10/10 Excellent

Tanorya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael Ratcliff on 5 Jan 2024
Thanks for the review! We hope you choose to stay with us again, when in Charlotte.General Manager

8/10 Good

Malia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful. My only complaint is that two weeks later, my incidental fee is still pending. I called one week after my stay and they told me to wait a few more business days. Here we are a week after that and they still have no explanation. I’ve never dealt with this from any hotel before.
Stayed 1 night in Dec 2023
Response from Rochelle Jordan , FOM. on 22 Jan 2024
We do apologizer for the inconvenience. At the beginning of the year our system does a mass reboot, and sometimes things get thrown off. It takes awhile to get the system back on track. If you still don't see your 50 please don't hesitate to reach out to me.

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the attendant that checked us in, she was very polite and caring.
Stayed 1 night in Dec 2023
Response from Michael Ratcliff on 5 Jan 2024
Thanks for the review! We hope you choose to stay with us again, when in Charlotte.General Manager