On the beach, white sand

Reviews of The Palms Oceanfront Hotel

3.5 out of 5
The Palms Oceanfront Hotel
1126 Ocean Blvd, Isle of Palms, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 488 out of 1011 reviews" "
Rating 8 - Good. 300 out of 1011 reviews" "
Rating 6 - Okay. 127 out of 1011 reviews" "
Rating 4 - Poor. 63 out of 1011 reviews" "
Rating 2 - Terrible. 33 out of 1011 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is right on the beach and close to 4/5 restaurants
Stayed 2 nights in Mar 2024

6/10 Okay

Jessica Leigh

Travelled with family
Property location was great access to the beach, walkable to restaurants, and close to shopping. The walls between rooms are very thin, and therefore neighboring room sounded like we were sharing a room. Noise from guests returning to their rooms at night was also very loud. If you are looking for a quiet getaway, this isnt it. But if you are looking for quick access to the beach, they have you covered!
Stayed 4 nights in Mar 2024

2/10 Terrible

Waylon

Travelled with family
Disliked: Staff & service
I booked through Expedia because I typed in pet friendly hotels isle of palms. Proceeded to book room paid for it with visa, arrived and desk clerk said sorry no pets, had to find last minute hotel, I wished Expedia would refund my money because I was not able to stay.
Stayed 1 night in Mar 2024
Response from Steff B on 19 Mar 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient
Stayed 3 nights in Mar 2024
Response from Steffanie B. on 19 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steffanie B. on 19 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

8/10 Good

Anthea, Greer

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Steffanie B. on 19 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Beds are terrible!! Very average property
Stayed 3 nights in Mar 2024
Response from Steffanie B. on 19 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Amory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Steffanie B. on 19 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service
This is an older hotel. I believe they’ve tried to update the rooms but the photos online made them look nicer than ours was. The bathroom was extremely small. Also paid more for partial oceanfront but the only way you could see the water was if you went out on your balcony and leaned over. It was just ok.
Stayed 3 nights in Mar 2024
Response from Steff B on 19 Mar 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Steffanie B. on 4 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Marla

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steffanie B. on 4 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Response from Steffanie B. on 28 Feb 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

2/10 Terrible

Chon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The view from the room was terrible, and not as advertised on the website. The room was right on top of the next door restaurant, and folks could look into our room as the ate dinner. It was so bad we checked out one day earlier.
Stayed 2 nights in Feb 2024
Response from Steff B on 27 Feb 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team. Again, thank you so much for sharing your thoughts with us

4/10 Poor

Mary

Stayed 2 nights in Feb 2024
Response from Steff B on 24 Mar 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's just a great place stay so close to the beach and restaurants!!😊
Stayed 1 night in Feb 2024
Response from Steffanie B. on 27 Feb 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

4/10 Poor

Keith

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Major disapointment. Made special plans for a birthday, ended up being nothing special. The lack of pre-arrival information did not help as parking was a nightmare. Hard to call what room we had as an ocean view. More of an industrial view. Tiny room poorly appointed, nothing like the pictures. Very noisey, paper thin walls and no control over late night rowdy guest. On a one to ten, two, being kind! Staff was rude on checkin and otherwise. Non-existent. I travel extensively and expected more, not even at a cut rate level of amenity and service. Hair in the bathroom and unclean. Having not been to this part of SC before was unaware of the other options, suggest you do your homework,
Stayed 2 nights in Feb 2024
Response from Steffanie B. on 26 Feb 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

10/10 Excellent

Stanislava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steffanie B. on 27 Feb 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We upgraded to an ocean view which was fantastic! Some rooms only have windows looking into a small atrium directly across from other rooms. Ocean view were quite roomy. Staff is extremely helpful and met every request I had, and I had a few!
Stayed 1 night in Feb 2024
Response from Steff B on 26 Feb 2024
The team and I were delighted to learn that you enjoyed your recent visit with us. We take great pride in efforts to make sure every guest enjoys their visit to our property. We hope that you'll give us the opportunity to serve you the next time you feel the need to meet with the sea.

4/10 Poor

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was okay, wasn’t as advertised at all!
Stayed 2 nights in Feb 2024
Response from Steff B on 26 Feb 2024
Thank you for your review.

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Options close to hotel
Stayed 2 nights in Feb 2024
Response from Steffanie B. on 26 Feb 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steffanie B. on 26 Feb 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day

10/10 Excellent

SHERYL

Travelled with group
Liked: Cleanliness, amenities
Nice place
Stayed 1 night in Feb 2024
Response from Steffanie B. on 26 Feb 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day

8/10 Good

Randy

Travelled with partner
Liked: Staff & service, amenities
Thin walls. Could hear a lot of people in next room.
Stayed 1 night in Feb 2024
Response from Steffanie B. on 26 Feb 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Steff B on 24 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!! Definitely would stay here again
Response from Steff B on 26 Feb 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day

6/10 Okay

Erin, North Wales

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Steffanie B. on 26 Feb 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Gail Suzanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place!! So convenient with walking with little kids to ice cream shops, beach shops and even to the beach! All right there together. I will DEFINITELY be back!!
Stayed 1 night in Jan 2024
Response from Steffanie B. on 26 Feb 2024
The team and I were delighted to learn that you enjoyed your recent visit with us. We take great pride in efforts to make sure every guest enjoys their visit to our property. We hope that you'll give us the opportunity to serve you the next time you feel the need to meet with the sea.

4/10 Poor

Bethea

Travelled with family
Disliked: Staff & service
Very noisy. rooms were adjoining with adjoining doors that were not effective in the least for blocking sounds from noisy neighbors. Halls were concrete sound tunnels.
Stayed 2 nights in Feb 2024
Response from Steffanie B. on 26 Feb 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

6/10 Okay

Enrique

Like the staffing , and the quiet. Did not like the parking
Stayed 5 nights in Feb 2024
Response from Steff B on 26 Feb 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walking distance to the beach, a nice restaurant and gas station on the corner! Loved the city balcony view luckily got the highest one out of only 3 rooms and booked that morning! Awesome location will go back again great valentine's trip!
Stayed 1 night in Feb 2024
Response from Steffanie B. on 17 Feb 2024
The team and I were delighted to learn that you enjoyed your recent visit with us. We take great pride in efforts to make sure every guest enjoys their visit to our property. We hope that you'll give us the opportunity to serve you the next time you feel the need to meet with the sea.

10/10 Excellent

Rucela

Stayed 3 nights in Feb 2024
Response from Steff B on 24 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Luanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the easy access from the property to the huge white sand beach! Awesome long beach walks in either direction.
Stayed 4 nights in Feb 2024
Response from Steffanie B. on 17 Feb 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steffanie B. on 17 Feb 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Tracy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Feb 2024
Response from Steffanie B. on 8 Feb 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
There is an open feel to this hotel and it is right on the beach. There are restaurants and bar options easily within walking distance.
Stayed 3 nights in Jan 2024
Response from Steffanie B. on 8 Feb 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

omar

Stayed 1 night in Jan 2024
Response from Steff B on 24 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Michele

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near beach
Stayed 1 night in Jan 2024
Response from Steffanie B. on 8 Feb 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Michael, Cape Girardeau

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach
Stayed 1 night in Jan 2024
Response from Steffanie B. on 29 Jan 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Such easy beach access. Staff friendly and heldul
Stayed 2 nights in Jan 2024
Response from Steffanie B. on 29 Jan 2024
The team and I were delighted to learn that you enjoyed your recent visit with us. We take great pride in efforts to make sure every guest enjoys their visit to our property. We hope that you'll give us the opportunity to serve you the next time you feel the need to meet with the sea.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the partial ocean view was nice. Great experience all the way around. We will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Steffanie B. on 20 Jan 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

6/10 Okay

Debbie

Travelled with family
Disliked: Amenities, property conditions & facilities
Response from Steffanie B. on 20 Jan 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Corrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room. Very beachy. Staff were friendly and easygoing. The on-site parking is limited but there is ample parking nearby for overflow. Overall a comfortable and pleasant stay
Stayed 3 nights in Dec 2023
Response from Steffanie B. on 20 Jan 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, walk to the beach and staff are friendly. Our room was on the ground floor and didn't have a window facing outside, so we had no view which was a bit weird, but the room was a decent size so it don't bother us for a couple of nights. A short drive to Charleston, which is a must visit city full of history and atmosphere. If you plan to stay for more than a couple youay want to get a room with a window facing the outside.
Stayed 2 nights in Dec 2023
Response from Steff B on 8 Feb 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay!
Stayed 2 nights in Dec 2023
Response from Steffanie B. on 3 Jan 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay! The lobby was decorated for Christmas and had a hot cocoa bar which we enjoyed!
Stayed 1 night in Dec 2023
Response from Steffanie B. on 3 Jan 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Tarquino Salvador, charleston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steff B on 13 Dec 2023
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Jacob

Stayed 1 night in Dec 2023
Response from Steffanie B. on 3 Jan 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

Lesa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The mattress was extremely firm, the pillows were hard and seemed old. Refrigerator and microwave were not working due to a faulty circuit breaker. Entertainment Center was too big for the area as you could not fully open the entertainment center door to open the refrigerator door. Construction in building.
Stayed 2 nights in Nov 2023
Response from Steff B on 13 Dec 2023
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very comfortable and clean. Free breakfast wasn’t bad Very limited parking and only one elevator which was right outside our room. Overall rate a 5 very good stay. 😁
Stayed 3 nights in Nov 2023
Response from Steff B on 28 Nov 2023
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was right near the beach. There were lots of restaurant options and shopping in the area. Not a lot of parking for hotel guest ,but there is parking available on the street. All in all this was a nice place to stay.
Stayed 1 night in Nov 2023
Response from Steff B on 28 Nov 2023
The team and I were delighted to learn that you enjoyed your recent visit with us. We take great pride in efforts to make sure every guest enjoys their visit to our property. We hope that you'll give us the opportunity to serve you the next time you feel the need to meet with the sea.