Hotel itself was very nice. The room was very spacious and clean and continental breakfast had many options to choose from. However; the front desk staff was very rude!! We ran into another family who also, had a horrible experience with the front desk at check in (they just so happened to also use Hotels.com to book their room). It made it so that we will not go there again. Our refrigerator was working properly, so we called the front desk to let them know. They stated a maintenance person would be coming to look at it and 2 days later, they still had not come.