Reception

Reviews of Americas Best Value Inn Newnan

2 out of 5
Americas Best Value Inn Newnan
1344 S Hwy 29 I-85 Exit 41, Newnan, GA

Reviews

6.2
Rating 10 - Excellent. 77 out of 469 reviews" "
Rating 8 - Good. 134 out of 469 reviews" "
Rating 6 - Okay. 99 out of 469 reviews" "
Rating 4 - Poor. 66 out of 469 reviews" "
Rating 2 - Terrible. 93 out of 469 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Curtis

Disliked: Staff & service
Need to take responsibility for their equipment
I had my laptop plugged into one of there lamp and it started to make a sparking noice and then my computer went black and will not turn back on and they told me there nothing they can do about it.
Stayed 2 nights in Apr 2022
Response from Guest Relations on 3 May 2022
Dear Curtis, Thank you for taking a moment to reach out to us. This is not typical of the feedback we receive, and we encourage you to reach out to us so we can gather some more information. Our lines are open, and we hope to hear from you soon.

10/10 Excellent

Jestin

Liked: Property conditions & facilities
I had a pleasant stay for two nights or the weekend that I stayed there staff was friendly and accommodating
Stayed 1 night in Apr 2022

4/10 Poor

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and guests in rooms next to us working partying with loud music and the doors open
Stayed 1 night in Apr 2022
Response from General Manager on 8 Apr 2022
Dear Kimberly, We know that your time is valuable, so thank you for taking the time to share your concerns. Our team works diligently to address any concerns brought to their attention promptly, and they are always happy to enforce our quiet hours. Please accept our apologies that you were not entirely comfortable. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Doesn’t look like advertised photos.
There was no breakfast, we were told they don’t provide anything anymore. No toiletries were provided, they provided no coffee for the mini in room coffee maker they spit coffee everywhere. They room was not very clean and the towels were stained. It would be a last resort motel for me in the future.
Stayed 2 nights in Mar 2022

10/10 Excellent

Nader, CUMMING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2022

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a hotel I would recommend to anyone.
My family had a bad experience at this hotel. The photos online were not the photos in the hotel. The room was dirty bath tub was rusted and ceiling paint was coming off. There was prostitution going on in the parking lot. The housekeepers were yelling at people and swearing. The over all experience was horrible.
Stayed 4 nights in Mar 2022
Response from Guest Relations on 29 Mar 2022
Dear Tina, Thank you for your feedback. It is never our intention to mislead our guests, and, on this note, we will take your insight and discuss it with our team to ensure a higher quality of hospitality is being achieved. Safe travels, and we hope you'll consider giving us another chance o the road ahead.

6/10 Okay

Alania

Liked: Cleanliness, staff & service
They were nice, but not many places would deliver food
Stayed 3 nights in Mar 2022

2/10 Terrible

Amy

Stayed 2 nights in Feb 2022

10/10 Excellent

Korry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean , very nice set up in room. i would come back anytime.
Stayed 1 night in Jan 2022

6/10 Okay

jim

Stayed 2 nights in Dec 2021

2/10 Terrible

Brook

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was disgusting and the staff rude. My last day they refused to make me a key or even let me back into my room when i locked myself out until i threatened to call the cops then told me he wouldnt make another and even refused to recharge the key I already had.
Stayed 4 nights in Dec 2021
Response from Guest Relations on 19 Dec 2021
Dear Brook, Thank you for leaving us your feedback on your recent visit. Your experience is not typical of the quality we provide, and we have spoken to our team to ensure we are delivering our best service going forward. We would love nothing more than to welcome you back for a better overall experience, so don't be a stranger!

2/10 Terrible

Mark

Business traveller
Disliked: Staff & service, property conditions & facilities
Made a reservation 3 days in advance of arriving via expedia - the night clerk could not find my reservation - would not reference the reservation code, and would not honor the Price. not sure what was going on in the lobby - but it sound like a disco - very load and lots of kids running around and tripping over each other. Took my business else where.
Stayed 2 nights in Dec 2021
Response from Guest Relations on 17 Dec 2021
Dear Mark, We thank you for the time you spent leaving us feedback. Sometimes when reservations are booked through third-party sites, they don't always sync up properly with our system. Please accept our apologies for any inconvenience this may have caused. We'll look into your comment further so that we can seize any opportunities for improvement. We wish you the best in your future travels.

2/10 Terrible

Lori

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were drug addicts all over the property that were rented rooms & I was repeatedly harassed by them. The mattresses were stained. There were dead bugs between the mattress & the box spring. There were stains on the towels. There was no turn table in the microwave. There was no freezer door on the freezer section of the refrigerator. The pillows were nasty, stained, lumpy & disgusting. The water pressure was horrible & the toilet paper in the room was on the roller but sopping wet. I was very disappointed & they do not give refunds.
Stayed 1 night in Nov 2021
Response from Guest Relations on 2 Dec 2021
Dear Lori, We truly regret the concerns you've shared, as they are a poor reflection of the standards we adhere to. As we are committed to positive change, we will share your feedback with the respective teams and ensure that improvements are made promptly. Please forgive us and allow us to show you a much better experience the next time you're in Newnan.

4/10 Poor

Jeanine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very early in the morning and it took 25 minutes to find our reservation. The photos clearly are from years, if not a decade or more, ago. The pool was black and green and our room faced it. One of the evenings arriving back to our room, the smell of the pool came into our room. The faucets in the shower were broken. The shower itself was dirty and the curtain was moldy. We had to immediately ask for more towels, as they clearly did not review our reservation to see how many people were staying in the room. The electrical sockets in the room were not covered and the wiring was exposed and my children almost got into them. It was such a poor experience, I feel sorry for anyone that spends their money on this facility in the future. Upon exit, the person was asleep in the lobby chairs, that was supposed to be behind the counter. When I entered from the outside, he awoke and I indicated that we were leaving and checking out. Not removing himself out of the chair he was sleeping in, asked if we wanted a receipt from our trip; I asked if there were going to be any additional charges, he indicated no and I indicated that I did not want a receipt. Poor customer service, the facility was absolutely disgusting, and the room was abysmal.
Stayed 5 nights in Oct 2021
Response from General Manager on 26 Oct 2021
Dear Jeanine, Guest feedback is our primary catalyst for effective change, so we thank you for taking a moment to share the areas where you noted room for improvement. Please accept our apologies for any lapse in service you experienced. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. We know that we can deliver a more enjoyable stay than this. It's our hope that you will consider coming back to see us again in the future so that we can prove it.

2/10 Terrible

Spencer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drug needle left in bed
Stayed 2 nights in Oct 2021

4/10 Poor

Jason

Disliked: Property conditions & facilities
Expecting to use pool, 80 degrees and it was green and not in use….
Stayed 1 night in Oct 2021
Response from Guest Relations on 15 Oct 2021
Dear Jason, Thank you for taking a moment to leave your feedback. We apologize for any disappointment our current pool closure may have caused and hope you found the rest of your stay to be pleasant. The next time you are in the area, please stop by and see us again!

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a key to a room that was already occupied so we had to change rooms very first thing then we went straight to bed because we were exhausted from traveling and got woke up by the manager and 4 different people- guest and staff coming into our room while we were in bed sayinging we had a gun from the 1st room we were in!!! Nit only was this humiliating and disrespectful but it was also very dangerous. - we only stayed about 3 hours and left because i was afraid and felt very unsafe.
Stayed 1 night in Oct 2021
Response from Guest Relations on 12 Oct 2021
Dear Jessica, Your experience is quite surprising to read about it, as it is not reflective of our standards in hospitality. At your earliest convenience, please reach out to us so we can discuss your experience further and find a way to make amends. Thank you, and we hope to speak with you soon.

4/10 Poor

Reginald

Disliked: Cleanliness, staff & service, property conditions & facilities
Give your customer respect
Not friendly at all, I was rushed out of my room, I had 5 minutes togo but the manager stude at the my door to indicated I am not moving fast enough for her. I was 😡 about that.
Stayed 2 nights in Aug 2021
Response from Guest Relations on 16 Aug 2021
Dear Reginald, Thank you for choosing to stay with us during your recent travels. Our goal is to provide every guest with exceptional customer service, and we regret to have failed with you. Your comments will be discussed internally to ensure that all visitors feel welcome from check-in to check-out. We appreciate your feedback, and we hope that your next trip goes more smoothly.

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely filthy! Stains on lamp shades pillows. Had to clean room myself. Mold on ceilings. Outlets didn’t work. Staff rude. Asked for 2 xtra towels as only bare minimal in room and was questioned why needed. Pool was non functional swampy green. No continental breakfast. No ice maker. Husband told by management to go across street to get. Pass this place on by people. Will never stay again!
Stayed 1 night in Jul 2021
Response from Guest Relations on 5 Aug 2021
Dear Donna, While it was a pleasure to serve you during your travels to Newnan, we are disheartened that you did not enjoy your visit with us. Please forgive us for any concerns you had regarding cleanliness, and know that we will speak with our housekeeping team immediately. We will also use your feedback to improve the service that we offer, as our guests deserve our very best. If your travels ever bring you back this way, we would value another chance to meet your needs.

4/10 Poor

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro tip: check room before you take your stuff in!! They have a no refund after 10 minutes policy. I thought it was strange until I saw the room. Wish we hadn't taken the time to gather our things before looking at it, otherwise we would have gotten our money back and left! Room was filthy. Needed to request clean sheets as soon as we walked in, but they wouldnt give us pillowcases - had to go out and buy our own. Towels, floors, walls, and even lampshades were disgusting. Toothbrush and comb left wedged in the bed from who knows how long ago. Pool is nasty and no one would touch it. Regularly patrolled by police, take that however you wish.
Stayed 7 nights in Jul 2021
Response from Guest Relations on 2 Aug 2021
Thank you for taking the time to share your feedback. It's unfortunate that you found your room to be anything short of immaculate. Our goal is to provide every guest with a clean, comfortable place to say, and we regret to have failed with you. Your comments have been duly noted and will be promptly addressed by our housekeeping team. We appreciate you choosing us for your lodging needs, and we wish you safe travels ahead.

6/10 Okay

Verified traveller

Travelled with pets
Disliked: Amenities
This facility is popular for work crews. Very disappointed that the ice machine had been broken for quite a while. The owner also own the Days Inn next door and if I wanted ice I had to walk across the field. I was not told this when i checked in. This is totally unacceptable. With COVID there was no eating area; the coffee pot in my room was broken. There were no trash cans outside. This facility is very old. I was surprised to see very old outdated carpet (although it was in good condition). However, the price was acceptable for an overnight stay. I did have to pay $10 for my small pet.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 6 nights in Jul 2021
Response from Guest Relations on 2 Aug 2021
We're saddened to learn your experience with us wasn't up to your expectations. That said, we want to know how we could've made your stay better. As such, we encourage you to please reach out to us any time with more detail so we can learn from this. Many thanks in advance.

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adequate
The hotel value is what I expected for the price. Hotel staff was courteous and friendly. The hotel was a little old, but adequate. Cleanliness of my room was good. Wifi connection was spotty. Outside noise level was a little loud, but not too bad. Overall, I was satisfied with the stay, for the price.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
Facility is close to the Pilot Truck stop, which is good. Coversheets on bed had stain on it. 1 bath and 2 wash cloths also had stain like semens or bodily fluid. Room# 106, the door had gap from the floor, which I stuffed with tissue and hand towels from the bathroom to prevent insects or anything from crawling through. Rate my stay, 50/100. From desk staffs friendly.
Stayed 1 night in Jul 2021
Response from Guest Relations on 15 Jul 2021
While it's good you found our location convenient and our service fantastic, we apologize if there were other aspects of your stay that could've been improved upon. Rest assured, we'll pass your concerns onto our housekeeping team so we can ensure our attention to detail improves. If you're willing, please allow us another chance to amaze you next time you're in our area.

6/10 Okay

Ashley

Business traveller
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value
Stayed 1 night in Jun 2021

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Inexpensive, clean option for travel to Newnan
Clean, convenient location, and relatively quiet. There was quite a bit of noise outside my room until about 10:30p and starting again at about 6:30a, but I was in the room closest to the lobby so this is understandable.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service the front desk was excellent and the housekeeping they make sure the rooms are clean with fresh towels everyday
Stayed 1 night in May 2021

8/10 Good

Ashlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Just fine
Stayed 1 night in Mar 2021

2/10 Terrible

Garrett

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
microwave , fridge, desk very dirty stain of something poured all over
Stayed 4 nights in Mar 2021
Response from Guest Relations on 15 Mar 2021
Keeping our property clean and comfortable is one of our goals, so it is regrettable that we could not maintain our facilities to our usual standards. In the future, please do not hesitate to let us know of any oversight you encounter so we can swiftly address it. We hope that the next time you're in town, you'll give us the chance to show you how great staying with us can really be.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible staff!
Stayed 1 night in Mar 2021
Response from Guest Relations on 15 Mar 2021
Our team always strives to maintain fantastic service for our guests, and the fact that we were unable to provide you with the superior hospitality we aim for is disheartening. Rest assured, we have spoken to our team about your experience so we can continue to improve, and we hope to see you again the next time your travels point you in our direction.

6/10 Okay

Todgie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Repulsive front Desk agent and day porter.
The Customer Service from the Front Desk Agent, was non-existant. My experience with the day shift personal was unsatisfactory, unprofessional and quite honestly disrespectful.. The Front Desk Agent cursed at me and yelled the whole interactions with me. I'm so flabbergasted at how she felt she could use that tone and speech with me, with other guests present is beyond uncomprehensible..This wiwill be my last reservation with this hotel
Stayed 1 night in Mar 2021

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Very nice and clean ... very polite and respectful
Stayed 3 nights in Feb 2021

10/10 Excellent

Quentin

Stayed 1 night in Nov 2020

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in newnan for the money, its a hidden gem , manny the manager is awesome
Stayed 1 night in Oct 2020

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great customer service , mannie is awesome
Stayed 3 nights in Oct 2020

4/10 Poor

Arlene, Lawrenceville

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room wasn’t so clean and the towels look dirty even after been washed, stained. The room needs a lots of repair
Stayed 1 night in Oct 2020
Response from General Manager on 14 Oct 2020
Dear Arlene, We value all opportunities given to improve, so thank you for bringing your thoughts to our attention. Please accept our apology for any concerns you had regarding cleanliness and upkeep and know that our team will address these matters for the benefit of our future guests. Thank you for your time, and we hope you enjoyed your trip to Newnan.

4/10 Poor

Kimberly

Disliked: Staff & service
Stayed 5 nights in Sep 2020

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

4/10 Poor

Lisa, Tyrone

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not well ventilated.. carpet was dirty .. shower curtain needs to be replaced :.
Stayed 2 nights in Jul 2020
Response from Guest Relations on 10 Jul 2020
Dear Lisa, We are sorry for the difficulties you encountered during your visit. We want our accommodations to be excellent and we have addressed your concerns. Although we are unable to change the past, we hope you will give us another chance to shine.

8/10 Good

Crystal

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
I do not recommend this Hotel. The staff (owners?) didnt seem to care. The room was disgusting, had a foul odor, the liens on the bed had rips and stains.not to mention Mold on mattress. I even found a Rx Prescription pill on the floor. The carpets were so filthy that just in a short time turned your socks black. NONE of the ammities that was listed on the webpage was available. What the hotel advertises for accomindations are False!!!!!! NO breakfast was provided, NO iron in room, No working coffee pot, No soaps nor shampoos were provided. The Swimming pool was Green! Only 2 towels provided for 2 people. The bathroom,bathtub, toliet and tile were dirty and disgusting. I even found a ball of knotted hair on the wall (looked like a furball, gross!)) Our room lost power on 1 entire side of room. We returned to the room after leaving for a short time and the key card no longer worked. We had to get the card reprogramed so we could get into the room. The Hotel also had a LOT of semi permanent guest drinking playing loud music and conversation outside in the breezeways. Grilling on second story balconies (fire hazzard) It was like a Block Party in the parking lot!! This was such a Nightmare. When I addressed the problems and condition of the room and concerns with the noise the owners dismissed it and blamed everything on Covid-19....Wow! I think a full refund is in order. Extremely dissatisfied and disappointed. Such a Horrible experience
Hair ball on wall
Tear In mattress pad, Mold/Mildew on Mattress
Soiled sheets on Bed
Toliet discusting 
Has not been cleaned
Stayed 2 nights in Jun 2020

6/10 Okay

Lisa, Peach tree city GA

Business traveller
Disliked: Amenities
Stains on carpet , room smelled of sewage from the bathtub .. old molded smell ..
Stayed 4 nights in May 2020

6/10 Okay

Verified traveller

Stayed 1 night in May 2020