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Reviews of Holiday Inn Cardiff - North M4, an IHG Hotel

3 out of 5
Holiday Inn Cardiff - North M4, an IHG Hotel
Merthyr Road, Tongwynlais, Cardiff, Wales

Reviews

7.6

Good

Rating 10 - Excellent. 130 out of 508 reviews" "
Rating 8 - Good. 213 out of 508 reviews" "
Rating 6 - Okay. 97 out of 508 reviews" "
Rating 4 - Poor. 41 out of 508 reviews" "
Rating 2 - Terrible. 27 out of 508 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent better than expected
Stayed 2 nights in Aug 2022

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay
Comfy and clean room with friendly, helpful staff. Since last stay they have also had BP Pulse installed for EV's which is very useful. Stayed before and will stay again. Useful for Cardiff and surrounding area
Stayed 1 night in Aug 2022

10/10 Excellent

anthony

Stayed 2 nights in Aug 2022

2/10 Terrible

Harry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this hotel
We usually use holiday inns for work purposes and I've stayed in plenty. You would usually expect a decent level of hotel. This one needs to be avoided. Poor condition, mouldy rooms and poor service.
Stayed 1 night in Aug 2022

10/10 Excellent

Angie

Stayed 1 night in Jul 2022

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxed atmosphere and ideally situated for access into Cardiff. Staff were very helpful, especially the night receptionist Chris. Room was clean and tidy,if a little tired. Possibly do with a refresh. Would be happy to stay again
Stayed 2 nights in Jul 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These IHG properties are a good way to go, standard throughout our stay so far and this one was no different. Clean, big room, good bathroom, good parking, a reasonable rate online. Good value….
Stayed 1 night in Jul 2022

10/10 Excellent

Scott

Stayed 2 nights in Jul 2022

8/10 Good

Sandra

Stayed 1 night in Jun 2022

6/10 Okay

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Syed

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with pleasant staff. Evening food good and breakfast fine. Good facilities on site, with swimming pool as well. Large well equipped room. Good location for Cardiff centre
Stayed 1 night in Jul 2022

8/10 Good

DAVID

Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Swimming pool dirty. Room dirty and dusty. Steam room not working! Hotel rooms and spa area in badly in need of a makeover. Hotel over priced. Breakfast basic and cold.
Stayed 1 night in Jun 2022

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Property conditions & facilities
Happy stay but slightly whiffy room
Stayed 1 night in Jun 2022

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Simon

Liked: Staff & service
Stayed 1 night in Jun 2022

2/10 Terrible

Caril

Stayed 1 night in Jun 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, room comfort
Business trip
Stayed 2 nights in Jun 2022

10/10 Excellent

Julie

Stayed 1 night in Jun 2022

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff excellent breakfast. Comfortable bed.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Stay
One night visit staff were polite and gave good service, good beer selection, food was limited but ok
Stayed 1 night in May 2022

8/10 Good

Alan, Ochiltree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for short visit
Stayed 1 night in May 2022

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Phillip

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Not great, but convenient location.
Hotel is tired decor-wise and in need of a refresh in places and good clean in others (didn’t risk sitting in the room’s armchair) Restaurant service was below par. Staff seemed to be more keen to chat with each other than actually serve. Meal inclusive deal (two courses) was a bit of a farce given everything the dessert ended up on the bill, along with the manager’s‘complimentary’ drink for my inconvenience. Check out was a chore with only a single member of staff on the desk @ 8am when lots of people were leaving at the same time (to get to work by the look of most of us). Will I stay here again ? With a Village Hotel nearby… No !
Stayed 2 nights in May 2022

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Hannah on 11 May 2022
Dear Elaine Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

10/10 Excellent

Joanne

Stayed 1 night in May 2022
Response from Hannah on 11 May 2022
Dear Joanne Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities
Straight off the M4, good amount of parking and quick check in!
Stayed 2 nights in Apr 2022
Response from hannah on 3 May 2022
Dear Matthew Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

2/10 Terrible

Miss Emily

Stayed 1 night in May 2022

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Hannah on 3 May 2022
Dear Mike Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

6/10 Okay

Heather

Business traveller
Liked: Cleanliness, staff & service, room comfort
We were made very welcome - team were great. Food average and hotel dated - but fine for the price and clean
Stayed 1 night in Apr 2022
Response from Hannah on 18 Apr 2022
Dear Heather Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

6/10 Okay

Anthony

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not as expected...
A rather disappointing visit. Booked here so we could use the pool, only to find it was booked out completely for swimming lessons throughout the day 10-6. Misinformed about an available slot which turned out not to be, too. So no swim over the two days as we were offsite in the evenings. Booked a queen bed, got two singles. And tea, coffee and milk supplies were not topped up during second day, when we were very late back in the evening, so no morning cuppa!
Stayed 2 nights in Apr 2022
Response from Hannah on 12 Apr 2022
Dear Anthony Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Wishes Hannah Front Desk Associate

2/10 Terrible

Miss Jessica

Stayed 1 night in Apr 2022
Response from Hannah on 12 Apr 2022
Dear Jessica Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. If you would like to discuss your reservation further, please do contact is by emailing frontdesk@cardiffhi.com Best Wishes Hannah Front Desk Associate

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Served the purpose for stay over and situated where easy to get into cardiff
Stayed 1 night in Apr 2022
Response from Hannah on 12 Apr 2022
Dear Margaret Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good very thing was good
Stayed 1 night in Mar 2022
Response from Hannah on 12 Apr 2022
Dear G Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set back from the motorway in pleasant surroundings. Very friendly and helpful staff Clean and comfortable room
Stayed 4 nights in Mar 2022
Response from Hannah on 12 Apr 2022
Dear Paul Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Hannah on 12 Apr 2022
Dear Guest Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly friendly staff, good food and great service. The only small thing that could be improved perhaps was the temp of the pool- it was incredibly hot!
Stayed 1 night in Mar 2022
Response from Hannah on 12 Apr 2022
Dear Sarah Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

4/10 Poor

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Hannah on 12 Apr 2022
Dear John Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 Good

Birol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff. Another well managed Holiday Inn; the only criticism is the access from the gigantic round-about. You could easily miss the exit from the main road. Getting onto the flow of traffic is easy. In all we enjoyed our stay.
Stayed 2 nights in Feb 2022
Response from Hannah on 12 Apr 2022
Dear Birol Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

4/10 Poor

Richard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Slightly disappointed by the hotel. My room was a nice size. The buffet breakfast was also decent and customer service was good. My room however was very tired. The furniture was tatty and the carlet was disgusting. Heavily stained to the point I didn’t dare walk on it bare footed. There was signs of mold around the window frame. The matteress was very springy. Had to move a lot in the night to avoid the springs.
Stayed 1 night in Mar 2022
Response from Hannah on 12 Apr 2022
Dear Richard Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Wishes Hannah Front Desk Associate

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Hannah on 12 Apr 2022
Dear David Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Lovely staff. clean and tidy
Stayed 1 night in Feb 2022
Response from Hannah on 12 Apr 2022
Dear Joanne Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 Good

kingsuk

Travelled with family and small children
Liked: Cleanliness, amenities
Very nice and big room ( executive ).
Stayed 2 nights in Feb 2022
Response from Hannah on 12 Apr 2022
Dear Guest Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 Good

Lasana

Stayed 2 nights in Feb 2022
Response from Hannah on 12 Apr 2022
Dear Lasana Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

4/10 Poor

Tony

Stayed 1 night in Feb 2022

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a swimming pool, and the restaurant and lounge areas were absolutely lovely. The staff were very helpful when we had issues with the interconnecting door and the room keys, promptly resolving the issues.
Stayed 1 night in Dec 2021
Response from Yasmin - Front Office Supervisor on 19 Jan 2022
Thank You taking the time to leave a review of your recent stay with ourselves. We are pleased to hear that you have had a pleasant time. We hope to welcome you back in the future. Kind regards, Yasmin - Front Office Supervisor

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel near Cardiff
Everything was good for our stay.
Stayed 2 nights in Dec 2021
Response from Yasmin - Front Office Supervisor on 19 Jan 2022
Thank You taking the time to leave a review of your recent stay with ourselves. We are pleased to hear that you have had a pleasant time. We hope to welcome you back in the future. Kind regards, Yasmin - Front Office Supervisor

8/10 Good

Bethan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Reception staff were kind, helpful, happy. Very accomodating. Bar staff very helpful. Food acceptable but one meal we had to wait for after everyone else was served. Beds were very comfortable and excellent shower. Cleanliness upholstered furniture in rooms and carpets need updating or thoroughly cleaned.
Stayed 1 night in Oct 2021

4/10 Poor

tracey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Dissatisfied
Sorry but disappointing. No kettle in room and charged £3.50 for a cup of tea? No working vending machine and tv in room was blurred screening. I rang hotel to check the spa facility was open before I made booking and was told it was, only to discover on my visit they were shut down. Also, have to comment on the smell in the room, it smelt like a old fusty building. I don’t understand why as it looked clean? I’ll be honest, comparing to the premier inn, the stay was disappointing, I paid over £100 for the stay and want use the hotel brand again on this experience You did ask!!
Stayed 1 night in Oct 2021