Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Comfort Inn Hyannis - Cape Cod

2.5 out of 5
Comfort Inn Hyannis - Cape Cod
259 Main Street, Hyannis, MA

Reviews

7.6

Good

Rating 10 - Excellent. 285 out of 1007 reviews" "
Rating 8 - Good. 378 out of 1007 reviews" "
Rating 6 - Okay. 198 out of 1007 reviews" "
Rating 4 - Poor. 82 out of 1007 reviews" "
Rating 2 - Terrible. 64 out of 1007 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ezel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar agradable, muy feliz por este descanso
Stayed 4 nights in Mar 2024

8/10 Good

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marcio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 3 nights in Mar 2024
Response from FOM on 23 Mar 2024
Thank you very much for taking the time to give us an excellent score

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Comfort Team on 7 Mar 2024
hello, thank you for your feedback. We are so happy you enjoy your experience.

10/10 Excellent

Ashlen

Stayed 2 nights in Mar 2024

6/10 Okay

Osvaldina

Stayed 1 night in Mar 2024

10/10 Excellent

Yasutoshi

Stayed 1 night in Feb 2024
Response from FOM on 23 Mar 2024
Thank you very much for taking the time to give us an excellent score

10/10 Excellent

Marcio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff
Stayed 1 night in Feb 2024
Response from Comfort team on 7 Mar 2024
we truly value your feedback. We are glad you enjoyed your stay. Please do come back again.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
I would have loved to go swimming but the water and the area was cold. It's February so it would feel nice if it was warm. The hot tub saved it for me. That is great.
Stayed 2 nights in Feb 2024
Response from FOM on 25 Feb 2024
Thank you very much for taking the time to give us a review and a good score. We hope that on your next visit to Hyannis you will choose us again for your stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Kuriaki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Comfort Team. on 21 Feb 2024
Hello we do apologize on your experience. We do hope for you to come back.

6/10 Okay

scott, fall river

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for Staff was great But Place needs some TLC Dirty hallway carpets Drop ceiling dirty
Stayed 1 night in Feb 2024
Response from Comfort Team on 21 Feb 2024
Thank for the feedback. We will review and relay back to team.

10/10 Excellent

Veronica

Very friendly staff and atmosphere.
Stayed 1 night in Feb 2024
Response from Comfort Team on 21 Feb 2024
Thank you for the feedback. We do hope you come back.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good no issues.
Stayed 1 night in Feb 2024
Response from Comfort Team on 21 Feb 2024
Awesome! We are so happy you enjoyed your stay!

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly staff
Stayed 1 night in Feb 2024
Response from Comfort Team on 21 Feb 2024
We so happy you enjoyed your stay! Please do come back for a future stay

6/10 Okay

Robert

Travelled with group
Liked: Staff & service
Disliked: Amenities
Place was convenient and great response. Card access did not work in pool area and could not use it. Hotel would not allow food in the room and offered no alternative
Stayed 5 nights in Jan 2024
Response from Comfort Team on 21 Feb 2024
Thank you for your feedback.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Showers head was loose and to much chlorine in the wayer used for drinking and taking showers
Stayed 2 nights in Jan 2024
Response from Comfort Team on 21 Feb 2024
We are sorry for your experience.

10/10 Excellent

Katisha, Brockton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed with all i needed to have a great night away from home
Stayed 1 night in Jan 2024
Response from Comfort Team on 21 Feb 2024
We are glad you enjoyed your stay! Please do come back again!

4/10 Poor

Diana

Travelled with pets, Travelled with partner
Liked: Amenities
Disliked: Staff & service
They charge extra for pets. They charged us 200. for security deposit, and wont give it back until next week? We have already checked out and room is fine, money should be reimbursed right away. Doors to outside do not lock. Clerk was rude on check in, not friendly. pool and hot tub were nice, room was clean overall, bed smelled like cigars.
Stayed 1 night in Jan 2024
Response from FOM on 21 Jan 2024
Thank you very much for taking the time to give us a review Your opinion is very important to us. We regret that the extra charge for the pet was a surprise, as was the authorization (Not a charge) of the 200 security deposit, which was informed to you at the time you made your reservation and you accepted. At the time of check-in, you were again explained about the authorization on your card and you agree one more time, which is released the same day you check out but which takes 5-7 business days depending on your bank.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

JOHN

Stayed 1 night in Jan 2024
Response from Comfort Team on 21 Feb 2024
Hello. We do regret your dissatisfaction. Can you give us some specifics?

6/10 Okay

Deborah, East Falmouth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was average, beds were comfortable. The bathroom needed some updating, tub looked old, and needed grouting. Poor lighting in the bathroom also.
Stayed 1 night in Jan 2024
Response from FOM on 21 Jan 2024
Thank you very much for taking the time to give us a review and a good score. We hope that on your next visit to Hyannis you will choose us again for your stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Mpagi

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The breakfast menu is the same every single morning. Not to mention, no bacon included. Charlotte at the front desk was nice to us. Can’t say the same for another gentleman who refused to refill the waffle mix which ran out before breakfast time ended
Stayed 2 nights in Dec 2023
Response from FOM on 21 Jan 2024
Thank you very much for taking the time to give us a review and a good score. We hope that on your next visit to Hyannis you will choose us again for your stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Jeffry Emmanuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Y’all all set
Stayed 2 nights in Dec 2023
Response from FOM on 21 Jan 2024
Thank you very much for taking the time to give us a review and an excellent score. We are pleased to know that you enjoy your stay at our hotel and we hope that on your next visit to Hyannis you will choose us again for your stay.

6/10 Okay

Jessica

Stayed 1 night in Dec 2023
Response from FOM on 21 Jan 2024
Thank you very much for taking the time to give us a good score

10/10 Excellent

Leslie

Stayed 2 nights in Dec 2023
Response from Dhaval on 3 Jan 2024
We are glad you enjoyed your stay. Please come back anytime!

8/10 Good

Stefanie

Liked: Staff & service, amenities
For the most part, this was friendly comfortable and convenient day. I stayed two different nights and both times the staff exceedingly nice except for the second time the man who was at The front desk, who was very unfriendly. The breakfast was great. The place was comfortable and safe. The room and bathroom seemed like they need renovation, however, they were very clean.
Response from Comfort Team on 21 Feb 2024
Hello. We are glad you enjoyed the stay.

10/10 Excellent

Danilo

Perfect
Stayed 1 night in Dec 2023
Response from Front Desk on 25 Dec 2023
We are so glad you enjoyed your stay

10/10 Excellent

Abena

Stayed 1 night in Dec 2023
Response from Front Desk on 22 Dec 2023
We are glad you enjoyed your stay. Please come back anytime!

4/10 Poor

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities
Just ok
Stayed 2 nights in Dec 2023
Response from Front Desk on 22 Dec 2023
Thanks for the feedback. We will use your feedback to improve the stay of our future guests. Enjoy the winter season!

10/10 Excellent

Sybrina

Stayed 1 night in Dec 2023
Response from Front Desk on 22 Dec 2023
We are glad you enjoyed your stay. Please come back anytime!

10/10 Excellent

Abner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 22 Dec 2023
We are glad you enjoyed your stay. Please come back anytime!

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Comfort Team on 21 Feb 2024
We so glad you enjoyed your stay!

10/10 Excellent

Joseph

Perfect. Coming back
Stayed 1 night in Dec 2023
Response from Front Desk on 22 Dec 2023
We are glad you enjoyed your stay. Please come back anytime!

8/10 Good

Sam

Liked: Staff & service, amenities, property conditions & facilities
Stayed there for four nights, couldn’t really complain. Comfy bed, water pressure was good tv was nice
Stayed 4 nights in Nov 2023
Response from Front Desk on 22 Dec 2023
Thanks for the feedback. We will use your feedback to improve the stay of our future guests. Enjoy the winter season!

10/10 Excellent

Robert

Stayed 6 nights in Dec 2023
Response from Comfort Team on 21 Feb 2024
Hello! Thank you for giving us a feedback. We are glad you enjoyed your stay!

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 22 Dec 2023
We are glad you enjoyed your stay. Please come back anytime!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 22 Dec 2023
Thanks for the feedback. We will use your feedback to improve the stay of our future guests. Please come back soon!

4/10 Poor

Megha

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Comfort Team on 21 Feb 2024
Hello. We are glad you enjoyed your stay.

6/10 Okay

Guy

Travelled with partner
Liked: Cleanliness
The location of downtown Hyannis City was great. Except for the size of the TV in the room the rest was average. The free breakfast should be improved (No fruit, scrambled eggs awful).
Stayed 2 nights in Nov 2023
Response from Front Desk on 3 Dec 2023
Thanks for the feedback. We will use your feedback to improve the stay of future guests. Enjoy the fall season.

10/10 Excellent

Decue

Stayed 1 night in Nov 2023
Response from Front Desk on 22 Dec 2023
We are glad you enjoyed your stay. Please come back anytime!

6/10 Okay

Vladimir

Stayed 2 nights in Nov 2023
Response from Front Desk on 22 Dec 2023
Thanks for the feedback. We will use your feedback to improve the stay of our future guests. Enjoy the winter season!

10/10 Excellent

Sabrina

Stayed 2 nights in Nov 2023
Response from Front Desk on 22 Dec 2023
Thanks for the feedback. We will use your feedback to improve the stay of our future guests. Please come back soon!

10/10 Excellent

Staci, Forestale

Liked: Cleanliness, staff & service, property conditions & facilities
Economy hotel with a fair price
Stayed 1 night in Nov 2023
Response from Front Desk on 22 Dec 2023
We are glad you enjoyed your stay. Please come back anytime!

10/10 Excellent

Mubarak, Lowell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most attractions are within walking distance. 5 minute walk to the Nantucket and Martha's Vineyard Ferries.
Stayed 2 nights in Nov 2023
Response from Front Desk on 22 Dec 2023
We are glad you enjoyed your stay. Please come back anytime!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Dead on the Main Street but quiet. Comfortable spacious rooms. Smiley staff. Good breakfast . Parking . Can’t fault it!
Stayed 1 night in Nov 2023
Response from Front Desk on 22 Dec 2023
We are glad you enjoyed your stay. Please come back soon!

2/10 Terrible

Noelle

Travelled with family
The location is great but needs deep cleaning and major renovations
Stayed 2 nights in Oct 2023
Response from Front Desk on 30 Oct 2023
We are deeply sorry for not meeting your expectations. We will use your feedback to improve the stay of future guests. Enjoy the fall season.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, room comfort
great location
The location is fabulous, So much to do in the area whether exploring on foot or driving. Very pleasant and friendly staff.The breakfast buffet was great. The condition of my room was disappointing and value for money, while clean, the carpet was shredding and worn and the painted tub is very tacky and worn.
Stayed 3 nights in Oct 2023
Response from Front Desk on 26 Oct 2023
Thanks for the feedback. We will use your feedback to improve the stay of future guests. Enjoy the fall season.

8/10 Good

douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the main areas of Hyannis
Stayed 3 nights in Oct 2023
Response from Front Desk on 22 Dec 2023
Thanks for the feedback. We will use your feedback to improve the stay of our future guests. Please come back soon!

6/10 Okay

Rakesh, Sudbury

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 22 Dec 2023
Thanks for the feedback. We will use your feedback to improve the stay of our future guests. Please come back soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 2 nights in Oct 2023
Response from FOM on 23 Oct 2023
Thank you very much for taking the time to give us a review and a good score. We hope that on your next visit to Hyannis you will choose us again for your stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from FOM on 23 Oct 2023
Thank you very much for taking the time to give us an excellent score