Long review:
Pros:
SOME of the staff was very nice and went above and beyond. Location was very central. Offered kids zone with different activities each day which was great.
Pool chairs were available.
Cons:
Don’t come here with a baby in a stroller… their ramp is not always available you have to go through the back where it is locked… also not ADA accessible, late one night my husband and I had to help someone in a walker coming jn with their luggage. Only steps in the front.
When we came in day one everyone greeted us but after that they didn’t even open the door for us (again we had to carry the stroller up and down the stairs)
The beds were extremly hard.
AC was terrible, they have them locked and they would not go below 22 C, we asked them to check it and they did and they said that’s hotel policy as low as it would go. 22 C felt very hot and humid.
Upon check in we let them know we were a large party and asked if it would be hard to sit all of us together for dinner they said no as long as we did the buffet, (booked 3 rooms- 6 adults and 3 children) on two different occasions they gave us an extremly hard time, saying they could not put tables together, that they never do it and then Monica the hostess went as far as to tell my mother she had to step outside the buffet to wait, another waiter saw and he said they could do it… then Monica proceeded to warn my mother that this was an exception that we better not ask for it again. Just plain nasty and rude.