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it’s good for the price and location. walking distance to the nightlife. bus stations nearby . They were kind to allow us early check in. Careful walking at the intersection of the main drag with hotel. 2 cops one uniform says policia and the other masked guy is turist police. we walked by as they were harassing some tourists at the corner and didn’t think much of it. till later that night, same cops they approached me and my son in front of vips restaurant were we sat by the steps a bit to look at google maps and decide which way to go. the unmasked police said that we are disrespecting mexican law and must pay a fine of 600$ and spend 36hrs in jail for being on private property at the steps of vips . they he said give me $400 now and will say it never happened. Like an idiot I paid bcs It was 1130 and we had a flight to catch in the morning. so, dont carry a lot of cash with you bcs he looked through my pockets and wallet .
Read the other reviews. Its all true. Staff 8s rude and get annoyed to help answer amd questions. The building is falling apart and NO SECURITY AT ALL. Key card was disactivated daily and staff never once cuecked to see what room i was in they just activated it without question if that was my room.
This place looks nice from the pictures, but is is like a slum. My room had almost no furniture, everything was old and outdated. Nothing on the walls. The ONE window in the room opened to a dusky corner with a water heater or something. There was a sliding glass door that was all the natural light I could get, but it opened to a courtyard and I had no privacy. The restaurant was nice, but it was French which I wasn't looking for. There was construction the first night. The wifi was weak. I was traveling alone and I felt unsafe. It's close to bus stops, but it isn't on hotel row. I went to the lobby and there were some scary people there. I spent 1 night and left the next day. It's by the water, but not a beach. It had almost no amenities. The room was obviously a former apartment and the door to the other room was locked, but I could hear people in there! I
Sarah
Stayed 7 nights in Mar 2023
Response from Miranda Perez | Guest Service on 6 May 2023
Hello, thank you for taking the time to leave us a comment. It helps us identify our opportunity areas to help us improve our stay.
I placed a complaint about this property upon arrival as it did not have hot water, the pool was not in service and the safe did not lock. The staff were helpful and friendly
Noella
Stayed 7 nights in Feb 2023
Response from Guest Service on 3 Mar 2023
Thank you very much for your comment.
6/10 Okay
Gregory
12 Feb 2023
Was nice place to stay for the money. Outside grounds could be cleaner
Do not waste your money here and get trapped in the automatic pay for one dat stay even though you can it within the first 10min in there like I did! This hotel is dirty old and falling apart. It is not a safe place to stay health wise. The AC had mold in it and the floor was cracked/dirty. The bathroom window was held open with a pipe. It's disgusting! Please save your money! They did not want to refund me or cancel my stay either of 5days. DO NOT STAY HERE! People infront of me canceled their stay as well.
Terrible hotel and staff worst ever hotel I’ve been too. They should be shut down
O j
Stayed 1 night in Feb 2022
6/10 Okay
rebecca
Travelled with partner
18 Feb 2022
Disliked: Cleanliness, staff & service, amenities
It was very unclean but beautiful view. Don't expect king bed with a view. Only one bottle of water. The phone did not work, and when we told the desk. The guy came to room and checked; he said I will ask my partner. Nothing happened.
rebecca
Stayed 14 nights in Feb 2022
Response from GUEST SERVICE on 18 Feb 2022
Good afternoon
Your comments are very important to us.
Hotel Dos Playas
Osmara P.
Guest Service
Worst hotel quality price. Paid 88usd for a view to the lagoon and no view were given. The room quality was too low quality. But thanks, first time i paid this much for too less
CHIRAGKUMAR
Stayed 1 night in Oct 2021
Response from GUEST SERVICE on 20 Oct 2021
Dear guest, thank you for your comment. We are sorry to hear we did not cover your expectations.
We will consider the request from our guest to improve their experience.
Warm greetings
Great value property. My room was large and comfortable, it was quite clean, and had everything I needed. The staff was helpful, kind, and welcoming. The location was great - walkable to the beach, and near everything else one needs (supermarket, bus stops, etc.). Not a luxury hotel, but perfect for a budget traveler.
David Aaron Lichtenstein
Stayed 8 nights in Sep 2021
Response from Hotel Imperial Laguna on 20 Oct 2021
Thank you for your comments and we are glad to hear you were pleased with our service.
Warm Greetings
10/10 Excellent
Veronica
1 Oct 2021
Veronica
Stayed 1 night in Sep 2021
Response from Hotel Imperial Laguna on 20 Oct 2021
Thank you very much for your feedback.
Warm hugs
8/10 Good
Verified traveller
Travelled with family
5 Aug 2021
Liked: Cleanliness, staff & service
We liked the locationt. You can walk from the hotel to coco bongo's area, and you can catch buses really near the hotel. Pool is also nice.
We didn't like that the hotel looked old, so there were a lot of issues with the room: Doors that were almost falling, walls with cracks, etc.
Also, the AC was working right but it seems it's too small for the room, so people on one bed were freezing while people on the other bed were sweating
Verified traveller
Stayed 1 night in Jul 2021
Response from Hotel Imperial Laguna on 26 Aug 2021
Feedback is valuable to us, we appreciate that you have taken the time to review our services and hope that you book with us again soon.
Kind Regards
I can not begin to wonder how they would rent a room that is in this condition. A/C did not work, toilet seat was broken, cabinets in the kitchen would not shut and would open, table in room was lopsided , walls were dirty, shower had no water pressure. the door jam looked damaged like it had been broken into several times. The pictures posted are nothing like how the hotel looks like. We had booked 3 nights we checked out after the first night because we had arrived too late and couldn't change in the middle of the night.
Christina
Stayed 3 nights in Jul 2021
Response from Hotel Imperial Laguna on 3 Aug 2021
Dear guest, thank you for your comment. We are sorry to hear we did not cover your expectations.
we will use your feedback to review and improve the service we provide to our valued customers.
kind regards
This place was pretty terrible, had to switch rooms after getting to mine because the water didn’t work for the shower and it wasn’t the room they described in the description. After switching rooms, my new room had cockroaches, no windows or view and out of all 5 days there they didn’t do room service once. I had to go to the front desk and ask them to clean my room each day, and even after that they acted like it was a burden. The only cool thing was they gave so little care about the hotel you could bring guests and pretty much do what you want because they were so inattentive. I wouldn’t stay here just to save a few bucks, unless you get a decent room the first time around. Good