Dear Sandra,We are sorry that you had this experience in our hotel. We greatly appreciate you sharing this with us so that we can make immediate improvements. It is our hope that you give us a second chance on a future visit to Burlington.

Dear Michael,Thank you again for staying with us at the Hilton Burlington Lake Champlain, soon to be Hotel Champlain, during your recent visit to the Queen City of Vermont. We are excited about our upcoming conversion to Hotel Champlain and re-introducing the property as a Curio Hotel by Hilton. Thank you for your valuable feedback on, we are happy to read that you enjoyed your stay. We look forward to seeing you again soon.

Dear Robin,We are very sorry to read that you did not enjoy your recent stay at our hotel. It is our hope that you give us a second chance on a future visit to Burlington.

Dear Palloma,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon.

Dear Laurie,Thank you again for staying with us at The Hilton Burlington Lake Champlain, soon to be Hotel Champlain. We are happy to read you enjoyed your stay with us. We look forward to seeing you again soon.

Dear Jacques,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon.

Glad you had a great stay. Hope you will visit us again once our new restaurant in opened mid-June.

Dear Nicolas,We were so happy to read that you enjoyed your recent stay with us and found that our downtown location was a good fit for your stay in Burlington. We could not agree with you more regarding the Lake Views, they are absolutely spectacular. We look forward to welcoming you back soon.

Dear Adriane,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon.

Dear Gina,We are happy to read that you enjoyed your stay with us while visiting the Queen City of Vermont. Thank you for recognizing our fantastic team, they are all true ambassadors of the Hilton Brand.

Dear Yves,Thank you again for staying with us and for this candid and thorough feedback. We are so happy to read you enjoyed your stay with at The Hilton Burlington Lake Champlain, soon to be Hotel Champlain. We greatly appreciate you taking the time to recognize our hotel's cleanliness and attention to every detail. We look forward to welcoming you back soon.

Dear Rileigh,We are happy to read you enjoyed Clover Lawn and our Connected Room Experience. We look forward to welcoming you back soon.

Dear Kimberley,Thank you again for staying with us. We are happy to know that for the most part you enjoyed your visit with us. We will look into the lights in the bathroom and ensure this is addressed immediately. We hope to see you again soon.

I am glad you had a great stay with us. I'm sorry for the tv issues during your stay as well as the construction. I hope that you will come back once all the renovations are done in June. The tvs should be set up to stream Netflix and other streaming stations at that time.

Dear Valued Guest,We are sorry to read you found your guest room to be too small. It is our hope you give us a second chance on a future visit to Burlington. If so we recommend you booking one of our suite options or a panoramic lakeview room.

Dear Kirsty,Please accept our sincerest apologies that your experienced issues with the HVAC in your guest room. Please know that our engineering team is investigating this concern now.

Dear Marie Sarah,We apologize that you did not enjoy your recent stay at our hotel. We are reviewing your comments with our Executive Leadership team and will work to make immediate improvements. It is our hope you give us a second chance on a future visit to Burlington.

Dear Nicholas,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We were happy to read that you enjoyed you stay with us. We look forward to welcoming you back soon.

Dear Mireille,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We were happy to read that you enjoyed you stay with us. We look forward to welcoming you back soon.

Dear Jessica,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We were happy to read that you enjoyed you stay with us. We look forward to welcoming you back soon.

I am responding to your review of your recent stay at the Hilton Lake Champlain Burlington. I'm sorry that your stay was not enjoyable for you. To explain the charges to your credit card: You were charged 200 for the incidentals (100/night) which is charged to all guests. If nothing was charged to the room, that fee would be returned to you at check out (it would actually be removed from your bill as it was just a hold and not a charge). The 93 and change charge was for parking (16/night) and the mandatory Urban Destination Fee (32/night) which includes the 10/day food and beverage credit, high speed WiFi, and other amenities at the hotel.

Dear Eric,We are so happy to read that you were able to take advantage of our state-of-the-art fitness center during your recent visit. Thank you for recognizing the amazing equipment and space that we are able to provide for our guests. We look forward to welcoming you back soon.

Dear John,We apologize that you did not fully enjoy your stay with us due to public areas being under renovation. We hope that you will give us a second chance when we convert to a Curio by Hilton in June 2024.

Dear Rich,Thank you again for staying with us at The Hilton Burlington Lake Champlain. We were honored to have been your host and very happy to see you enjoyed your visit with us. We look forward to welcoming you back soon.

Dear Charles,Thank you again for staying with us during your recent visit to Burlington. We were honored to have been your host and look forward to welcoming you back soon.

Dear Frederic,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We were happy to read that for the most part you enjoyed your visit with us. It is our hope you visit us again soon.

Dear Michael,Thank you again for staying with us during your recnet visit to Burlington. We are happy to know that you enjoyed your stay with us. We look forward to welcoming you back soon.

Dear Guler,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We are very happy to read you enjoyed your recent stay with us. We look forward to welcoming you back soon.

Dear Jean-Michel,Thank you again for staying with us during your recent visit to Burlington. We were honored to be your host and look forward to seeing you again soon.

Good Morning Anne-Marie,We apologize for any inconvenience you experienced due to public area renovation during your recent visit. It is our hope you give us a second chance once our hotel is fully converted to Hotel Champlain, a Curio Hotel by Hilton.

Dear Linda,Thank you again for staying with us during your recent visit to Burlington. We were honored to have been your host and so happy to read you enjoyed your stay with us. We look forward to welcoming you back soon.

Dear Katsiaryana,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon

Dear Jesin,First and foremost we are very sorry to read you did not enjoy your recent stay at our hotel. We did review your reservation details and noted that you had reserved a cityview room. We certainly recommend booking a Lakeview room for the best views in Burlington. Our Resort Fee not only includes outdoor amenities, but also our state of the art fitness center, indoor pool/whirlpool, 24/7 beverage pantries on each of our guest floors, premium wif-fi and concierge services. It is truly our hope that you give our hotel a second chance on a future visit to Burlington.

Dear Brooks,Thank you again for visiting The Hilton Burlington Lake Champlain during your recent visit to the Queen City of Vermont. We are thrilled to read you enjoyed your stay with us. We look forward to seeing you again soon.

Dear keith,Thank you again for staying with us during your recent visit to Burlington. We were honored to have been your host and look forward to seeing you again soon.

Dear devon,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your recent visit to the Queen City of Vermont. We look forward to welcoming you back soon.

Dear Danielle,Thank you again for staying with us at The Hilton Burlington Lake Champlain during your recent visit to the Queen City of Vermont. We are so happy to read that you had an amazing stay with us. We look forward to seeing you again soon.

Dear Kristy,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your recent visit to the Queen City of Vermont. We would suggest booking one of our panoramic lakeview rooms next time you are in town to enjoy the magnificent sunsets over Lake Champlain.