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Reviews of Golden Nugget Laughlin

3.5 out of 5
Golden Nugget Laughlin
2300 South Casino Drive, Laughlin, NV

Reviews

7.6

Good

Rating 10 - Excellent. 729 out of 1921 reviews" "
Rating 8 - Good. 528 out of 1921 reviews" "
Rating 6 - Okay. 340 out of 1921 reviews" "
Rating 4 - Poor. 189 out of 1921 reviews" "
Rating 2 - Terrible. 135 out of 1921 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Roland

Travelled with family and small children
Liked: Cleanliness, staff & service
It's nice and quiet.
Stayed 3 nights in Apr 2024

6/10 Okay

Julian

Travelled with family
Liked: Staff & service, amenities
The parking garage and the elevators are dirty
Stayed 2 nights in Apr 2024

2/10 Terrible

Loretta

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is VERY run down! All the front desk extremely RUDE! A/C in the room sounded like a helicopter, asked to switch rooms and the front desk said that's not their policy! First we send out someone from maintenance and if they say it doesn't work then we move you to another room. Tech can out to room, said the air coming out was 60 degree and sooner or later the room would cool down, the noise was normal! Four hours later with the blackout drapes the room went down two degrees! The extremely loud noise never stopped, had to wear earplugs while sleeping! But wait it gets even better...they would only give out one key room because they had a storage of them, seriously!!! Not the GN I've been visiting for over 30 years!
Stayed 2 nights in Apr 2024

6/10 Okay

Wayne, victoria

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Like: The steak restaurant had excellent dining options, front desk staff very helpful, hotel very clean and quiet rooms Dislike: TV did not work in several rooms as there were numerous complaints, wifi very slow, our HVAC unit did not function in cooling mode, bathroom sink very slow to drain, of the four restaurants onsite, only the steak restaurant had customers, two others were empty and one closed early do to lack of customers.This is not unusual as most casino/hotels are suffering from lack of customers these days
Stayed 1 night in Apr 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Cathy

Liked: Cleanliness, staff & service
No hàir dryer, no glasses in the bathroom, no sink stoppers for the sink or bathroom, didnt use pool or wifi, still was charged a resort fee.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean except for bathroom,lots of hair on floor and sink and tub needs drainage attention
Stayed 2 nights in Apr 2024

8/10 Good

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has always been our go to place in Laughlin. We still had a nice relaxing visit, but the property is starting to show its age. Took a long time to get hot water for a morning shower. Don't plan on an evening shower unless you like cold showers.
Stayed 2 nights in Apr 2024

10/10 Excellent

Judy, Dayton

Travelled with partner
It was great. We would definitely come again.
Stayed 1 night in Apr 2024

2/10 Terrible

Frank m

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
would have loved to stay there, but they didnt have my name or reservation when i got there. ended up having to drive to my next destination, but still had to pay for room
Stayed 1 night in Apr 2024

4/10 Poor

Vicki

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had reservations with our dog and requested a courtyard room. When we got there they said Expedia didn’t say we had a dog and we’re not happy. We couldn’t get the courtyard. It was very frustrating thinking you had it all situated and then get there and are all stressed out trying to figure it out. In addition to paying the hire rate. Not a great way to start your vacation. Guess we will have to start using direct reservation and quit using experdia.
Stayed 2 nights in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and Friendly check in. Every employee I came in contact with, I was greeted with a smile and hello
Stayed 2 nights in Apr 2024

8/10 Good

Joy, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and staff was great... except when they took my money gambling... jk!
Stayed 1 night in Apr 2024

10/10 Excellent

Lindsey

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We have had issues with our room being dirty when we finally get our room. But other than that great people and nice place
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

8/10 Good

peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, staff very nice and helpful. 3, Very good restaurants to choose from. Variety of slots and table games available
Stayed 3 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Janet

The Golden Nugget in Laughlin Nevada is always clean, smells nice and all the employees are considerate and helpful
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

nicole, Conejos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

4/10 Poor

steve

Travelled with family
Disliked: Property conditions & facilities
Old and not clean Smells bad
Stayed 2 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for the feedback! On behalf of the management team, we are sorry to hear that your stay was less than satisfactory. We apologize for the failure that was experienced with our facility. We sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be addressed as we consistently attempt to deliver upon guest expectations.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and appealing.
Stayed 1 night in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

6/10 Okay

Griselda

Travelled with family and small children, Business traveller
Liked: Cleanliness
Good for the price
Stayed 4 nights in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

8/10 Good

WALTER, FARMINGTON

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms Needs updating! It is Pet Friendly but the 50 dollar per small dog price tag is outrageous when the room is only 45 dollars!!! Easy access for pet and places to walk them!
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price!
Stayed 2 nights in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Gary, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the restaurant selection on property
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

2/10 Terrible

Kenneth, San Diego

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not helpful or responsive.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for the feedback! On behalf of the management team, we are sorry to hear that your stay was less than satisfactory. We apologize for the failure that was experienced with our facility. We sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be addressed as we consistently attempt to deliver upon guest expectations.

6/10 Okay

Jerry

Travelled with family
Disliked: Cleanliness, amenities
Room was dirty, bathroom had hair in the sink and shower. No shower mat for the floor, floor was slick when wet. Bed was uncomfortable. Staff acted like they would rather be doing something else. There was no mention of the $50 deposit before check in and the deposit was not refunded at check out.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for the feedback! On behalf of the management team, we are sorry to hear that your stay was less than satisfactory. We apologize for the failure that was experienced with our facility. We sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be addressed as we consistently attempt to deliver upon guest expectations.

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this politely to anyone and or ever return. Not a welcoming place and the staff we not friendly, service was slow, restaurants closed early and the rooms we dirty.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for the feedback! On behalf of the management team, we are sorry to hear that your stay was less than satisfactory. We apologize for the failure that was experienced with our facility. We sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be addressed as we consistently attempt to deliver upon guest expectations.

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

8/10 Good

Terri

Liked: Staff & service, amenities, property conditions & facilities
Really liked the stay. The floor and corners were not very clean.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms at the hotel have been updated which it needed.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Alma, Riverside

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in at 8 pm and no line to check in. Room was very clean.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Jerrold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel stay in Laughlin. The others in the same price range are absolutely filthy. I have stayed in the Golden Nugget twice in the past month. Both rooms were very clean.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Naira

Travelled with family
Liked: Property conditions & facilities
Lovely!
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

8/10 Good

Ronald, Yucaipa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator/parking garage was very inconvenient, had to take two separate elevators to get into garage.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Kimberley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness
Bathroom floor was dirty and full of hair. Corner wall by window had spiderwebs.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for the feedback! On behalf of the management team, we are sorry to hear that your stay was less than satisfactory. We apologize for the failure that was experienced with our facility. We sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be addressed as we consistently attempt to deliver upon guest expectations.

10/10 Excellent

Jena

Liked: Property conditions & facilities
The property was clean and safe. I enjoyed the pool and hot tub with sun all day! The staff was polite and helpful!
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful! SaltGrass was wonderful.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

2/10 Terrible

Viquena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I contacted Expedia @ 3am to ask that my reservation be stopped.. was told they're teach out to the hotel and would cancel my reservation.. but found if been charged anyway. So to ask how was my stay at such hotel bothers me..
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Please note that we do not object/deny and or reject 3rd party room reservation cancellation and or refund request outside of our 48-hour cancellation period. If the 3rd party company is claiming to need our approval before they can issue you a refund (Typically approval is only needed if the refund request is within our cancellation period of less than 48 hours prior to arrival and or if the reservation was non-refundable), said company will need to follow our 3rd party contact guidelines for submission of their request and we will respond back to them in the order that we receive the request.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

John, Victoria

Stayed 1 night in Mar 2024

10/10 Excellent

HEIDI

Travelled with pets, Travelled with partner, Travelled with group
Liked: Amenities
One of the better hotels in Laughlin. Pet friendly. Great cocktails. Easy boat parking across the street. Nice grassy areas for dogs. Great friendly helpful staff all around.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities
Great food and staff , property showing its age but price was so good I can’t complain
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Falinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and has restaurants we enjoy
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

8/10 Good

rachell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice outdoor area for pets
Stayed 2 nights in Jan 2024
Response from Guest Services on 22 Mar 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Gerald B.

Liked: Cleanliness, staff & service, property conditions & facilities
A great dog friendly place to stay right on the river! Clean, fun, and lucky. I won $300 on the buffalo machines!
Stayed 2 nights in Mar 2024
Response from Guest Services on 22 Mar 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

10/10 Excellent

Jane, FORT COLLINS

Travelled with partner
Liked: Amenities, property conditions & facilities
Very welcoming when you enter without the smoky smell of the casino. Rooms are older but clean. Dining options are very good. We enjoyed a delicious meal at Bubba Gump Shrimp out on the deck. Decent prices for food and rooms.
Stayed 1 night in Mar 2024
Response from Guest Services on 22 Mar 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 22 Mar 2024
So sorry to hear that your stay was anything less than perfect, what could we have done to improve your experience?

8/10 Good

Joseph

Stayed 1 night in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback! We greatly appreciate the score provided! Thank you for choosing to stay with us!

2/10 Terrible

Heather

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in customer service was not good, room was dirty and they only had 1 elevator to the West Side Rooms that sounded like it was going to breakdown. Housekeeping was knocking on our door at 8 am to see if we left. We were also treated differently because I booked through a 3rd party.
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Thank you for the feedback! On behalf of the management team, we are sorry to hear that your stay was less than satisfactory. We apologize for the failure that was experienced with our facility. We sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be addressed as we consistently attempt to deliver upon guest expectations.