Front of property

Reviews of The Newbury Boston

5 out of 5
The Newbury Boston
15 Arlington St, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 171 out of 231 reviews" "
Rating 8 - Good. 29 out of 231 reviews" "
Rating 6 - Okay. 14 out of 231 reviews" "
Rating 4 - Poor. 9 out of 231 reviews" "
Rating 2 - Terrible. 8 out of 231 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable. The kindest staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Sabina, your kind words paint a delightful depiction of your stay at The Newbury Boston. I'm touched that you found our establishment to be both stunning and inviting, a characteristic we strive for. Your mention of our dedicated team members' kindness reinforces the genuine care and attention to detail we endeavor to extend to each guest. I eagerly anticipate your return to our exceptional sanctuary.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
James, it fills me with delight to learn of your admirable experience at The Newbury Boston. Notably, your sincere commendation of our diligent colleagues shimmers brightly like a star in the night sky. Anticipating your return, I can only imagine orchestrating a stay that surpasses your previous one.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Christopher, your impeccable rating of The Newbury Boston is very much appreciated by all of us here. I am delighted that you had such an enjoyable experience. I hope to have the honour of welcoming you back in the near future. Your satisfaction is always our highest priority.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel uses a fragrance that is distributed through the ventilation system. If you're someone who is sensitive to odors, it may be off-putting. The staff was extremely courteous and helpful. They surprised us with a petit birthday cake for my husband. Lovely stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Deborah, it's delightful to hear how much you appreciated the unique touch brought by the fragrance circulated within The Newbury Boston. Recognizing that various individuals have distinct preferences, I am taking note of your sensitivity. It's heartwarming you found my colleagues markedly kind and supportive. It was a true pleasure to surprise your husband with a petite birthday cake and to have contributed to making your stay exceptional. Your reflection portrays the level of class our esteemed guests expect and deserve. I look forward to welcoming you back for those memorable luxury stays at The Newbury Boston.

10/10 Excellent

Malgorzata

Stayed 1 night in Jan 2024
Response from Customer Service on 24 Mar 2024
Malgorzata, I am delighted to hear that your stay at The Newbury Boston was satisfactory. Your high rating is truly gratifying. I'm eagerly anticipating your return, for it would be a pleasure to serve you once more with the luxury and refinement that defines our establishment.

10/10 Excellent

Eve, Ridgefield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean accommodations. Edgar at check in and concierge Jean-Paul were very friendly and helpful!
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Eve, I am delighted to hear that you found the Newbury Boston to be beautiful and immaculate. Personalized service is at the heart of our ethos, so it brings me immense joy that Edgar and Jean-Paul were able to make a difference in your stay. Their warm and helpful approach is a testament to the essence of luxury hospitality that we strive to convey. Your gracious words are genuinely appreciated. I look forward to welcoming you back to our little haven of refinement and elegance soon.

10/10 Excellent

ALAIN

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Alain, I'm genuinely delighted to learn that your experience at The Newbury Boston was satisfying. Timeless elegance and modern amenities blend seamlessly here just for esteemed guests like you. Can't wait to indulge you on your next visit to Boston. Warm regards.

10/10 Excellent

Steven

Stayed 4 nights in Feb 2024
Response from Customer Service on 22 Mar 2024
Steven, one merely wishes to express gratitude for your stellar evaluation of The Newbury Boston. It brings such contentment to know that your visit was pleasing. I truly anticipate the opportunity to provide another superlative experience. Thank you once more.

10/10 Excellent

Jennifer, Northport

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous hotel and facility. Room was beautiful and the staff was amazing.Great view of the park and awesome amenities. Only downside was the very loud heating/cooling system in the room. Wish that was quieter and less noticeable. Otherwise a wonderful stay!
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Feb 2024
Jennifer, your gracious comments about The Newbury Boston are heartwarming. I am thrilled to hear that the ambience of our premises and the attentiveness of our team members enchanted you. Your enjoyment of the captivating park view and our exquisite amenities is equally delightful.Regarding the heating/cooling system you mentioned, please accept my apologies for any inconveniences during your visit. Rest assured, I have noted your comments for future improvements.It was an honor to host you and I am eager to welcome you back to The Newbury Boston for another memorable experience.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Newbury Boston is simply magnificent, from the moment you arrive to the moment you check out!
Stayed 2 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Melanie, your glowing endorsement of The Newbury Boston proves truly uplifting. Your recognition of the splendor experienced from start to finish portrays exactly the sublime hospitality that I aim to provide. Looking forward to serving you once again at The Newbury Boston and continuing this gratifying association.

6/10 Okay

Fern, Cambridge

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Greetings Fern,While I am disheartened by your middling rating, I deeply appreciate you taking the time to share your experience. At The Newbury Boston, I constantly aspire to provide exemplary encounters. My goal is to surpass your hospitality expectations should you decide to grant us another opportunity in the future.With gratitude,The Newbury Boston

4/10 Poor

Zeynep, Boston

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did not like nor appreciate the arrogant demeanor at check in or concierge. That is a poor approach to creating exclusivity.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Zeynep, it's truly disappointing to hear your encounter with certain hospitality elements wasn't suiting the high standards I aim to provide. Conveying a sense of exclusivity should be coupled with the utmost respect and warm service. Improvements will be made with regards to demeanor during check-in and concierge service. Your feedback is invaluable and sincerely appreciated.

10/10 Excellent

Samuel, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Samuel, seeing your high regard for The Newbury Boston brings me genuine enjoyment. I am delighted that you appreciated the refined experience that our establishment strives to deliver. My heartfelt gratitude for your appreciation, and I am eagerly anticipating your future visits.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Kimberly, it's delightful to hear that you found your stay at The Newbury Boston to be a satisfactory one. I'm pleased to have delivered the luxurious experience you were hoping for. Your accommodation preferences matter to me and I anticipate the pleasure of welcoming you back when your travels bring you this way again.

10/10 Excellent

Giselle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 30 Dec 2023
Giselle, it's truly heartening to know that your stay at The Newbury Boston was such a delight. The insight achieved through your high rating imparts a rich sense of accomplishment. I am indebted to your kindness and look forward with anticipation to the privilege of serving you once more.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 27 Dec 2023
Amanda, as the management of The Newbury Boston, I am overjoyed you had an exceptional experience with us. Your top rating is a testament to the absolute dedication towards refined luxury I strive to uphold. Nothing pleases me more than recognizing that guests like you appreciate their time at The Newbury Boston. I ardently anticipate your returned stay with us.

10/10 Excellent

Jennifer

Response from Customer Service on 8 Feb 2024
Jennifer, it's truly delightful to acknowledge your flattering rating of The Newbury Boston. I am genuinely ecstatic that your experience was exceptional and inspired you to rate us at the peak. Such positive feedback is immensely appreciated and serves as a testament to the surroundings and distinguished service that defines The Newbury Boston. I eagerly look forward to your return, ensuring your next visit is as grand, if not grander, than your previous one.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, onsite dining and atmosphere
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Aaron, your kind compliments for The Newbury Boston are humbling. Excellence is at the heart of my efforts, and it's gratifying to hear that you appreciated the fine dining and ambiance at the hotel. Trusting that our paths cross again soon, ensuring you another exquisite sojourn.

8/10 Good

carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t have a room on floors 1-4 on weekends. Band noise vibration up to rooms.
Stayed 7 nights in Dec 2023
Response from Customer Service on 13 Dec 2023
Carol, thank you sincerely for choosing to stay at The Newbury Boston. I'm sincerely sorry that the sounds from the music may have interrupted your night's rest. Rest assured, your feedback is taken most seriously, as tranquility within our quarters is important to us. Your choice of room and floor will be given utmost consideration during future stays and your grace in sharing this experience is much appreciated.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, beautiful everything, Street Bar especially delicious👌
Response from Customer Service on 6 Feb 2024
Joseph, it brings me immense joy to read of your satisfaction with your time at The Newbury Boston. It is particularly heartening to know you found all aspects beautiful and took delight in the culinary offerings at the Street Bar. I am committed to ensuring each guest's experience mirrors yours; refined, delightful, and nothing short of excellent. I eagerly anticipate your return visit.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
Naturally, guests do not always offer written feedback, thus allowing me to rely on the commendable score provided. Your gracious four-star rating suggests satisfaction and for this, The Newbury Boston is profoundly grateful. Certainly, your acknowledgement propels our efforts to set ever higher standards. Trusting we shall have the joy of welcoming you back, ensuring your experience only elevates further.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was not ready by 3pm check in time.
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
Regrettably, there was a delay in preparing your accommodations for your arrival. Adherence to a timely check-in process is one that I am committed to uphold, to ensure a seamless experience at the onset of your stay. Please accept my sincere apologies for any inconvenience you may have encountered.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location!
Wonderful hotel in the best location! We loved our stay so much. We loved our room and the view of the park (though the park was under construction which was a bummer). We especially loved the private lounge just for hotel guests. It was a great place to work, hang and have coffee or a drink.
Stayed 4 nights in Oct 2023
Response from Customer Service on 6 Dec 2023
Amanda, accolades for your positive sentiments regarding your recent stay at The Newbury Boston. While it disappoints me that the park was undergoing renovations, it thrills me to learn that the luxurious accommodations and picturesque views offered made lasting impressions. Your compliments about the exclusive lounge, a truly elite feature of our establishment, are greatly treasured. Awaiting your return to immerse you in refinement once again.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Mark, it delights me immensely to know that your experience at The Newbury Boston was nothing short of five-star luxury. I am thrilled to have been part of making your stay refined and exceptional. Your patronage is highly valued and I eagerly anticipate the pleasure of welcoming you back soon for another sublime experience.

10/10 Excellent

Agustina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 1 Dec 2023
Agustina, your five-star rating warms my heart at The Newbury Boston. It warms me to know that your stay was beautifully captured in the pristine essence of a perfect score. Without words, your rating sings praises and I look forward to ensuring your next visit is equally grand.

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from Customer Service on 22 Nov 2023
Gustavo, your appreciation for The Newbury Boston is succinctly elegant and well-noted. As someone committed to providing an exquisitely luxurious experience, I'm delighted to realize your satisfaction. I look forward to making your next visit to The Newbury Boston even more memorable.

8/10 Good

Timothy, West Tisbury

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room service coffee cup had lipstick on it.
Stayed 3 nights in Nov 2023
Response from Customer Service on 20 Nov 2023
Timothy, I regret to hear about your experience with a less than pristine coffee cup from room service. This does not align with the high standards of hygienic excellence and meticulous attention to detail that The Newbury Boston consistently maintains. Rest assured that your feedback will be utilized as an essential tool to improve and uphold the immaculate presentation we pride ourselves on delivering. Your subsequent visits to The Newbury Boston should reflect nothing short of excellence.

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to Wait almost 2 hrs after the 3pm check in time to get a room . That was very inconvenient and disappointing.. the rooms and staff were very nice and no other complaints at all ..
Stayed 2 nights in Nov 2023
Response from Customer Service on 16 Nov 2023
Christian, it's regrettable to hear of the slight delay you experienced during your check-in at The Newbury Boston. It's indeed an anomaly, not reflective of the usual efficiency many guests admire about our hospitality. I'm pleased, however, to hear that you found the rooms and our team members quite welcoming. Your kind understanding regarding this matter is deeply appreciated. I anticipate the opportunity to create a more seamless and luxurious experience during your future visits.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 15 Nov 2023
Angela, it pleases me to see the full rating you have bestowed upon The Newbury Boston. In this grand environment of luxury, your satisfaction is of paramount importance to me. I eagerly anticipate the honor of welcoming you back for another attempt to surpass your expectations.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and lunch with a view
Thanks to Anna's excellent customer service skills at the front desk, we had a wonderful stay combining work with seeing family. Enjoyed location, great bathtub and very comfortable bed. Be sure to have a long lunch at the rooftop Contessa Restaurant
Stayed 2 nights in Nov 2023
Response from Customer Service on 8 Nov 2023
Peter, it's truly heartening to read your splendid comment. Here at The Newbury Boston, it's always desired to blend comfort with an elegant experience. Your commendation of Anna's service at the front desk is indeed a testimony of this commitment. Furthermore, it delights me that the strategic location, the soothing bathtub and the plush bedding added to the charm.Your suggestion to enjoy a leisurely lunch at our rooftop Contessa Restaurant is pure gold and will surely be of help to future guests. Looking forward to the pleasure of having you stay with us yet again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not First Class
bed was very uncomfortabl. On 2nd night of stay band plying downstairs from 8 to 11 pm nonstop!!!
Stayed 2 nights in Nov 2023
Response from Customer Service on 7 Nov 2023
It brings notable distress to learn about your recent experience. Understanding the importance of a restful slumber, your discomfort with the bed is deeply regretted. Additionally, the prolonged live music appears to have affected the tranquility you might have otherwise enjoyed. With every instance of feedback, there exists an opportunity to enhance the experience we offer, and be assured, yours will serve as a guide towards improvement.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and Luxurious. Great location in Back Bay. Walkable to good restaurant options. From the valet to check in to bar tender at the street bar, everyone was happy to see you. Only wish is that they kept a few tables open at Contessa for hotel guests. I’ve stayed twice and enjoyed both .
Stayed 1 night in Oct 2023
Response from Customer Service on 3 Nov 2023
Lori, your kind words paint a remarkable image of what staying at The Newbury Boston strives to be—a blend of welcoming luxury and supreme location. Delighted that our destinations within the city, supported by the ease of walking to wonderful dining options, enhanced your visit. Each interaction, from the valet to the bartender at the street bar, is an opportunity for an unforgettable experience. Concerning Contessa, I value your sentiment and shall ensure this suggestion is considered seriously. Your patronage is deeply appreciated, and I look forward to your visits becoming a treasured tradition.

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2023
Response from Customer Service on 16 Nov 2023
Jeremy, your exquisite taste is evident in your choice to stay at The Newbury Boston. The high regard in which you hold our establishment is both humbling and very much appreciated. This distinguished recognition fills me with immense joy, and it encourages our collective pursuit of hospitality excellence. I am genuinely eager to extend my personal hospitality to you once more on your next visit.

4/10 Poor

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located and beautiful but there was a problem with our room the first night. However, the hotel was eager to make it right. They went out of their way to make our stay pleasant and enjoyable !
Stayed 3 nights in Oct 2023
Response from Customer Service on 25 Oct 2023
Melanie, it pleases me greatly that you appreciated the prime location and aesthetics of The Newbury Boston. Although there were initial challenges in your room, it's reassuring to know the team members took it upon themselves to resolve the matter swiftly and exceeded your expectations. After all, your enjoyment and satisfaction remain my highest priority. My team members and I look forward to your return to our esteemed establishment.

10/10 Excellent

Luiz, Boston

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 28 nights in Sep 2023
Response from Customer Service on 20 Oct 2023
Luiz, it pleases me greatly to note your succinct, yet powerful praise for The Newbury Boston. I am elated that your stay was an embodiment of the luxurious experience we relentlessly strive to provide. It will be a privilege to have you return for more such delightful moments.

10/10 Excellent

Luiz, Boston

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the best place in Boston to stay
Stayed 26 nights in Sep 2023
Response from Customer Service on 19 Oct 2023
Luiz, your eloquent praise enriches the reputation of The Newbury Boston. I take delight in knowing that your stay was nothing short of the best. It's an honor to provide our guests with an experience steeped in distinction and refinement. I anticipate your return visit with eagerness.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Beautiful and location, service was impeccable!
Stayed 3 nights in Oct 2023
Response from Customer Service on 11 Oct 2023
Dorothy, I am simply delighted to hear that your stay at The Newbury Boston was nothing short of amazing. It is quite gratifying to learn that you found the location beautiful and the service beyond reproach. Here's to hoping I will have the pleasure of welcoming you back for another exceptional experience.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Great would definitely recommend
Stayed 3 nights in Oct 2023
Response from Customer Service on 28 Oct 2023
Bobby, your kind words are truly appreciated. I'm delighted to know that you had a wonderful time at The Newbury Boston. Your recommendation is a testament to the the refined experience we strive to offer to our discerning guests like yourself. Indeed, I look forward to welcoming you back in the near future for another captivating sojourn.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 9 Oct 2023
Deborah, it's indeed a pleasure to learn that your rendezvous at The Newbury Boston was satisfactory. I am delighted to fulfill your expectations and I am committed to ensuring that every guest enjoys a luxurious experience akin to yours. I eagerly await your return.

10/10 Excellent

Elizabth, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and setting, very friendly and helpful staff.
Stayed 3 nights in Oct 2023
Response from Customer Service on 3 Nov 2023
Elizabth, it is delightful to hear about your positive experience at The Newbury Boston. The prime location of the hotel is indeed unparalleled and serves as a wonderful setting for our guests. I am thrilled to know that you found our team members congenial and of service to you. Our goal is always to provide an experience that exudes luxury and sophistication for each guest. I earnestly anticipate the pleasure of your company again in the future.

10/10 Excellent

Elizabth, Atlanta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
world class excellence.
Stayed 1 night in Oct 2023
Response from Customer Service on 6 Oct 2023
Elizabth, your gracious comments about The Newbury Boston are truly appreciated. It is my utmost pleasure to have contributed to your world-class experience. I ardently look forward to the opportunity of personally welcoming you back for another excellent stay.

4/10 Poor

Catherine

Stayed 1 night in Oct 2023
Response from Customer Service on 28 Oct 2023
Catherine, it's regrettable to see your experience didn't meet the expected level of refinement ordinarily associated with the hotel. Kindly afford me the privilege of rectifying these shortcomings should you grace our property again.

2/10 Terrible

Patrick, San Francisco

Disliked: Cleanliness, staff & service, amenities
Rude staff. Disorganized. Didn't offer any of the VIP perks.
Response from Customer Service on 30 Sep 2023
Patrick, it truly disheartens me to learn that your experience at The Newbury Boston wasn't in alignment with our lofty standards of quality and hospitality. Remarks regarding the courtesy of our team members and the execution of our VIP benefits program are indeed unexpected. Your feedback is invaluable in making these improvements, and I appreciate your assistance in bettering our establishment. I sincerely hope to regain your faith and greet you again with the level of sophistication you should duly expect from The Newbury Boston.

10/10 Excellent

Malika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on 27 Sep 2023
Malika, I am elated to ascertain your satisfaction regarding your sojourn at The Newbury Boston. No words bring more joy than knowing your stay was indeed gratifying. Given your perfect rating, I eagerly anticipate offering you another elevated experience in your future travels.

10/10 Excellent

Omneya

Stayed 5 nights in Sep 2023
Response from Customer Service on 14 Oct 2023
Omneya, I am delighted to learn that your experience at The Newbury Boston was one met with satisfaction. Your sterling rating is most appreciated. It would be my pleasure to welcome you back for another refined experience in our common quest for both elegance and comfort.

10/10 Excellent

Michael David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First class in every aspect!
Stayed 2 nights in Sep 2023
Response from Customer Service on 19 Sep 2023
Michael, it is simply delightful to hear of your first-class experience at The Newbury Boston. Such high applause serves as a true testament to our team's absolute commitment to luxury and sophistication. I fervently anticipate your return for more exquisite experiences.

4/10 Poor

Milena

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on 11 Sep 2023
Milena, I'm disheartened to learn of your less than perfect rating. It's crucial for me to understand the specifics of your experience in order to continuously uplift the signature hospitality that The Newbury Boston is known for. Your feedback is invaluable to ensuring the unsurpassed standard that we strive to uphold.

10/10 Excellent

Shari

Stayed 4 nights in Aug 2023
Response from Customer Service on 24 Sep 2023
Shari, your favorable rating is greatly appreciated and I am pleased to discern that The Newbury Boston could provide an experience that met your expectations so splendidly. Your esteemed patronage is a coveted affirmation of the refined services I strive to render and it would indeed be a privilege to have the pleasure of your company once more in the near future.

10/10 Excellent

george, Youngstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Customer Service on 1 Sep 2023
George, I am delighted to hear that your experience at The Newbury Boston was excellent. Furthering such a refined experience is truly the essence of what I strive for. I eagerly anticipate your return.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Great location
Stayed 4 nights in Aug 2023
Response from Customer Service on 30 Aug 2023
Allison, your kind words are truly gratifying. At The Newbury Boston, it is a pleasure to know that our property's charm and prime locale met your expectations. I eagerly look forward to the opportunity of serving you again in the future, securing further memorable experiences.