Outdoor spa tub

Reviews of Cosmos 100 Hotel & Centro de Convenciones

4.5 out of 5
Cosmos 100 Hotel & Centro de Convenciones
Calle 100 #19a 83, Bogotá, Distrito Capital

Reviews

8.4

Very good

Rating 10 - Excellent. 391 out of 834 reviews" "
Rating 8 - Good. 275 out of 834 reviews" "
Rating 6 - Okay. 96 out of 834 reviews" "
Rating 4 - Poor. 48 out of 834 reviews" "
Rating 2 - Terrible. 24 out of 834 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Andrea

Business traveller
Liked: Cleanliness
Disliked: Staff & service
My wedding rings”disappeared” from my room. Terrible experience in this hotel.
Stayed 5 nights in Mar 2024

4/10 Poor

Carolina

Travelled with family, Travelled with family and small children
At the time of arrival we asked for a bigger room, they gave us (my husband, my 3 yr old and myself) one but they didn’t mentioned that this room which was located in a back tower didn’t have AC.Thanks to this our night was horrendous, the night was very hot and miserable; mind you, they charged us at front $400 thousand pesos. The next day we told the front desk and they offered us a smaller room at what they called “main tower” and they moved us; since then we have asked for 300 thousand pesos back because our current room is a smaller room and they just said: oh we will have to talk to the accountant department, we cannot do anything right now, do not worry. This is unacceptable coming from an entity who claimed to be the best. Very unfortunate situation, also we had to go to the front desk 3 times to reactivate the room keys because they will not work all the time.
Stayed 4 nights in Mar 2024
Response from Equipo de Atención al Cliente on 20 Mar 2024
First and foremost, we would like to thank you for sharing your experience at our hotel. We deeply regret to read that your stay was not satisfactory and we sincerely apologize for any inconvenience caused.We take the satisfaction of our guests very seriously and we are concerned to read that we did not meet your expectations. We appreciate you giving us the opportunity to improve.Regarding the points you mentioned:Lack of air conditioning in the room: We understand that this could have been a great discomfort for you, especially during a hot night. We apologize for not informing you beforehand about the lack of air conditioning in the assigned room. We are working to improve our communication system and ensure that all relevant information about the rooms is available to our guests before their arrival.Relocation to a smaller room: We appreciate your understanding in accepting the relocation to a smaller room in the main tower. We regret that the difference in the size of the room has been an inconvenience for you.Refund: We apologize for the delay in processing your refund request. We are working with our accounting department to expedite this process and will confirm the refund information to you as soon as possible.Reactivation of room keys: We understand that this issue could have been frustrating for you. We apologize for the inconvenience caused by the malfunctioning keys. We are investigating the cause of the problem and taking the necessary steps to solve it.We would like to reiterate our apologies for the shortcomings in your experience. Your satisfaction is our top priority and we are committed to continuously improving our services.

10/10 Excellent

Yorbelis Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Mar 2024
Response from Equipo de Atención al Cliente on 18 Mar 2024
¡Muchas gracias por su reseña! Nos sentimos muy felices de saber que le gustó la experiencia en nuestro hotel.Trabajamos duro para ofrecer a nuestros clientes una experiencia cálida y acogedora, y nos alegra saber que lo hemos logrado en su caso.Agradecemos su comentario.Esperamos tener el placer de recibirle nuevamente en el futuro

4/10 Poor

Jessica

Liked: Cleanliness
Disliked: Staff & service
The doble charge me and Didn’t notice. They didn’t have any courtesy after that. They wanted to doble charge me again a glass of wine.
Stayed 4 nights in Jan 2024
Response from Equipo de Atención al Cliente on 4 Feb 2024
We sincerely apologize for the inconvenience you experienced with the double charge, and we are truly sorry for any frustration it may have caused. This is not the level of service we aim to provide, and I appreciate you bringing it to our attention.I will investigate this matter immediately and ensure that the double charge is rectified promptly. Additionally, I will address the issue with our staff to prevent such incidents from occurring in the future. Your feedback is crucial in helping us improve our services.Regarding the situation with the glass of wine, I apologize for any misunderstanding. This is certainly not the type of experience we want our guests to have. I assure you that we take your concerns seriously, and we will take steps to prevent similar occurrences.If there's anything specific you would like us to address or if you have further details to share, please feel free to contact us directly. We value your feedback and appreciate your understanding as we work to resolve these issues.Thank you for bringing this to our attention, and I hope we can regain your trust in the future.

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities
Need to upgrade workout equipment
Stayed 4 nights in Jan 2024
Response from Equipo de Atención al Cliente on 30 Jan 2024
Thank you for reaching out and expressing your interest in upgrading the workout equipment at our hotel gym. We appreciate your feedback and are committed to ensuring that our fitness facilities meet your expectations.To better assist you, could you please provide more specific details about the equipment you feel needs an upgrade or any particular features you are looking for? Your input is invaluable in helping us enhance our gym facilities and provide a better experience for our guests.We are dedicated to delivering top-notch services, and your satisfaction is our priority. Feel free to share any additional information or preferences you may have, and we'll work towards implementing improvements that align with your fitness needs.Thank you for choosing our hotel for your stay, and we look forward to making your workout experience even more enjoyable.

8/10 Good

Tashika

I was nice I love it nice going back one day soon soon
Stayed 3 nights in Jan 2024
Response from Equipo de Atención al Cliente on 23 Jan 2024
We're thrilled to hear that you had a pleasant experience with us! Your kind words mean a lot to us, and we look forward to welcoming you back soon. If there's anything specific you enjoyed or if there are particular aspects you'd like us to enhance for your next visit, please feel free to share. Our team is here to ensure your future stays are just as enjoyable. Thank you for choosing us, and we can't wait to have you back!

10/10 Excellent

TATIANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

livia, denali

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Badroom cleaning wasn’t good
Stayed 3 nights in Jan 2024
Response from Equipo de Atención al Cliente on 12 Jan 2024
Thank you for your review, Livia. We apologize for the inconvenience you experienced with the bedroom cleaning at Cosmos 100 Hotel y Centro de Convenciones. We appreciate your feedback and will address this issue with our housekeeping staff to ensure that it does not happen again. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Andres, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury and nice
Stayed 1 night in Dec 2023
Response from Equipo de Atención al Cliente on 12 Jan 2024
Thank you for your review, Andres. We are glad to hear that you found our hotel luxurious and nice. Our team strives to provide excellent service to all our guests. We appreciate your kind words. Should you have any other feedback or need assistance with anything else, please do not hesitate to let us know. We hope to welcome you back to Cosmos 100 Hotel y Centro de Convenciones soon.

10/10 Excellent

PEDRO

Stayed 4 nights in Dec 2023

4/10 Poor

Milena

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Espere mejor atención
Desde mi llegada anuncie un problema con la bañera, tuve que insistir y a la 3era rn mi ultima noche lo repararon, muy mal manejo del problema nadie se disculpo, incluso el resumidero de baño de vez en cuando desprende mal olor
Stayed 4 nights in Nov 2023

8/10 Good

Adel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and reasonable price, what I like more is the professional staff, when you go there ask about ILEANA , she really professional and knows how she deal with customers and the best she speak English ☺️
Stayed 4 nights in Nov 2023

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena relación calidad precio
Stayed 2 nights in Oct 2023
Response from Experiencia del Cliente on 15 Nov 2023
Apreciado Sr. Carlos, Muchas gracias por su calificación y comentarios. Nos alegría muchísimo saber que tuvo una excelente experiencia con nosotros. Nuestro equipo trabaja fuerte para ofrecerle el servicio que merece.Esperamos tenerlo muy pronto nuevamente con nosotros!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was mostly friendly, nice older property conveniently located. I would recommend.
Stayed 7 nights in Oct 2023
Response from Customer Experience on 2 Nov 2023
Dear Michael, Thank you very much for your rating and comments. We are very happy to hear that you had a good experience in our Hotel. We hope to have you back with us very soon to serve you as you deserve.

10/10 Excellent

PAUL LOUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience for the short stay.
Stayed 1 night in Oct 2023
Response from Customer Experience on 2 Nov 2023
Dear Paul Louis, Thank you very much for your rating and comments. We are very happy to hear that you had a good experience in our Hotel. We hope to have you back with us very soon to serve you as you deserve.

8/10 Good

Anand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to where I needed to go.
Stayed 1 night in Oct 2023
Response from Customer Experience on 2 Nov 2023
Dear Anand, Thank you very much for your rating and comments. We are very happy to hear that you had a good experience in our Hotel. We hope to have you back with us very soon to serve you as you deserve.

10/10 Excellent

Javier, North Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Experiencia del Cliente on 2 Nov 2023
Apreciado Sr. Javier, Muchas gracias por su calificación y comentarios. Nos alegra mucho saber que tuvo una excelente experiencia con nosotros. Esperamos tenerlo muy pronto nuevamente con nosotros para atenderlo como merece!

2/10 Terrible

Gabriel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is not friendly at all
Stayed 2 nights in Oct 2023
Response from Customer Experience on 2 Nov 2023
Dear Gabriel, Thank you very much for your rating and comments. Rest assured that we will take the necessary corrective actions. We are very committed to the implementation of quality processes that guarantee the service to our guests.

10/10 Excellent

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a week with my family and we enjoyed the excellent facilities of the hotel, neat in every sense. the restaurants with exquisite food and all the staff, very friendly and willing to serve the guests in the slightest way. In short, it is a wonderful place and I would return without hesitation on my future trips
Stayed 5 nights in Oct 2023
Response from Customer Experience on 23 Oct 2023
Dear Mr. Ricardo, Thank you very much for your comments. We are very happy that you had an excellent experience in our Hotel. We are very committed to implement processes that guarantee the best service for our customers. We hope you come back very soon to serve you as you deserve!

6/10 Okay

MICHEL

Stayed 1 night in Oct 2023
Response from Experiencia del Cliente on 15 Nov 2023
Apreciada Sra. Michel, Muchas gracias por su calificación. Nos alegría muchísimo saber que tuvo una excelente experiencia con nosotros. Nuestro equipo trabaja fuerte para ofrecerle el servicio que merece.Esperamos tenerla muy pronto nuevamente con nosotros!

8/10 Good

PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Experiencia del Cliente on 9 Oct 2023
Apreciado Pablo, Muchas gracias por tu calificación. Estamos muy comprometidos con la implementación de procesos de calidad que garanticen el mejor servicio para ti.

8/10 Good

MARTHA L

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Experiencia del Cliente on 9 Oct 2023
Apreciada Martha, Muchas gracias por tu calificación. Estamos muy comprometidos con la implementación de procesos de calidad que garanticen el mejor servicio para ti.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable place.
Stayed 2 nights in Sep 2023
Response from Customer experience Manager on 11 Sep 2023
Dear Roberto, Thank you very much for your comment. We are very pleased to hear that you had a good experience with us and that you found your stay comfortable. We hope you will visit us again very soon!!!

4/10 Poor

Edgardo

Travelled with family
Liked: Staff & service
Appearance: The hotel's design stopped in 1990. They need to renew their image in 2023. Bedrooms: Generally good. Although they were not chosen when the reservation was made. Hotel restaurants: springs Pay attention to food duplication on your bill. It happened all the time. The orders arrived incomplete. Delays greater than 20 minutes. Heikei: Good. General comments: Upon my arrival the hotel did not have rooms available. Then they gave me one of the rooms without air conditioning. Without notifying the guest's preference. When I requested to change it I had to wait an additional hour.
Stayed 2 nights in Sep 2023
Response from Customer experience Manager on 8 Sep 2023
Dear Edgardo, We are very sorry to hear that. Your opinion is very important to us. Thank you for your feedback.We will investigate with our staff and take action on what you report.

2/10 Terrible

Fa

Disliked: Staff & service, amenities
This property does not provide accommodations for people with temporary or permanent disability. My reservation included breakfast. I went to the hotel buffer to get breakfast but wanted to eat in my room. I needed assistance to bring my breakfast to the room due to a temporary disability. I asked for help to bring it to my room for a room service fee. They told me I needed to pay for breakfast and the room service. The staff at the buffet confirmed breakfast was included, but declined to provide the service I requested. Their policy is unreasonable, absurd, and discriminatory. Additionally, the property advertises a spa and a cafeteria, which are not operating. Initially, I had another reservation at another hotel and canceled it to select this hotel specifically for the Spa and cafe they advertised. I had a horrible experience at this hotel.
Stayed 20 nights in Aug 2023
Response from Customer experience Manager on 5 Sep 2023
Dear Guest,We are very sorry to hear that. Your opinion is very important to us. Thank you for your feedback.We want to share with you that we are very committed to implementing inclusive policies and programs, such as a wellness office that remains open 24/7 for our guests. In addition, we have a Senior Living program, rooms suitable for people with disabilities and wheelchair ramps throughout the building. For safety reasons, our restaurant policy requires that the breakfast included in the rate be taken in the restaurant, otherwise we must make an additional charge to assign a person for this task. We are very prepared to welcome you and all our guests to serve them as they deserve. We look forward to having you with us again in the near future.

6/10 Okay

Esteban Ceballos, Davie

Stayed 5 nights in Aug 2023
Response from Experiencia del Cliente on 9 Oct 2023
Apreciado Esteban, Muchas gracias por tu calificación. Estamos muy comprometidos con la implementación de procesos de calidad que garanticen el mejor servicio para ti.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Watch for construction
The area surrounding the hotel is undergoing a major construction project. Machinery is very loud, dust everywhere, difficult to walk around. The hotel should note this item on its advertisement in hotels.com Breakfast is good
Stayed 12 nights in Aug 2023
Response from Customer experience Manager on 31 Aug 2023
Dear customer, We appreciate you sharing your good experience in our restaurant. We will also inform our staff of everything you have commented. We hope you can visit us again to offer you the service you deserve.

10/10 Excellent

Yesid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very good place to stay
Stayed 5 nights in Aug 2023
Response from Customer experience Manager on 24 Aug 2023
Dear Yesid, We are glad to receive your comment. Our staff works to offer you a unique and unforgettable experience. We hope you can visit us again in the near future to provide you with the service you deserve.Greatings,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older hotel it is well maintained and very clean. The front desk staff were very friendly and helpful upon my arrival
Stayed 5 nights in Aug 2023
Response from Customer experience Manager on 24 Aug 2023
Dear Andrew, we are glad to receive your comment. Our staff works hard to offer you an unique and memorable experience. We hope you can visit us again in the near future to give you the service you deserve.Greatings,

4/10 Poor

ALVARO A.

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jul 2023

8/10 Good

Rubén

Stayed 7 nights in Jul 2023

10/10 Excellent

Fernan

Great.
Stayed 1 night in Jul 2023
Response from Customer experience Manager on 24 Aug 2023
Dear Fernan, we are glad to receive your comment. Our staff works hard to offer you an unique and memorable experience. We hope you can visit us again in the near future to give you the service you deserve.Greatings,

8/10 Good

alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Like: Breakfast was excellent. No Like: External noise.
Stayed 3 nights in Jul 2023
Response from Customer experience Manager on 24 Aug 2023
Dear Alfonso, we are glad to receive your comment. Our staff works hard to offer you an unique and memorable experience. We hope you can visit us again in the near future to give you the service you deserve.Greatings,

4/10 Poor

America

Liked: Cleanliness
Stayed 8 nights in Jun 2023
Response from Community Agent on 26 Jun 2023
Buenas tardes, Sr. Carlos, ¿cómo está? Lamentamos mucho la experiencia que tuviste durante tú estadía. Nuestro objetivo es siempre acoger las peticiones de nuestros huéspedes con el fin de mejorar nuestro servicio. Le agradecemos por tomarse el tiempo de retroalimentarnos con sus comentarios, son de mucha ayuda y valor para nosotros; De esta manera, podemos comprometernos a brindar cada vez un mejor servicio y experiencia. Esperamos tenerlo nuevamente en cualquiera de nuestros hoteles, ya sea Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico y Anandá Hotel Boutique by Cosmos. Saludos.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The price was good for 10 day stay around $48 a night. Breakfast is included and it is good. There are areas that fall short. The staff was pretty nice, however very poor at basic English. For example, i asked for a small coffee maker for the room, they brought me a space heater. The room service food was fantastic however, the person who takes your order over the phone does not speak any English. My wife thankfully speaks fluent Spanish, but everytime my wife placed an order the woman Dajama, was so rude acting like we are ruining her day by giving our business to the hotel. The gym location is terrible, its on the top floor (floor 10). Bogota has a high altitude to begin with and the 10th floor is even worse. I accomplish half my normal workout and almost passed out. The man who operates the pool area was wearing at hat that has the F-word written in English on the front. Absolutely unprofessional and inappropriate when children are swimming. The bathrooms could use serious remodeling. The front doors are old and dont close easy. One day the maid left our door open while we were gone. Thankfully nothing was missing hours later when we returned. The laundry service was so over priced its not even funny. They force you to agree to paying extra to have your clothes ironed and pressed. I dont need my underwear and socks pressed. So we called a local service for a fraction of the price did pick up and drop off same day.
Response from Community Agent on 21 Jun 2023
Good afternoon, Mr. Matthew, how are you? We are very sorry for the experience you had during your stay. We thank you for taking the time to provide us with your comments, they are very helpful and valuable to us; this way, we can commit to bring every time a better service and a greater experience. We hope to have you again at any of our hotels, be it Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico and Anandá Hotel Boutique by Cosmos. Best regards

2/10 Terrible

Wai kheng

Travelled with group
Disliked: Property conditions & facilities
Very noisy room up to 2am in the room due to a disco tech on the ground floor area.
Stayed 2 nights in Jun 2023
Response from Community Agent on 21 Jun 2023
Good afternoon, Mr. Wai, how are you? We are very sorry for the experience you had during your stay. We thank you for taking the time to provide us with your comments, they are very helpful and valuable to us; this way, we can commit to bring every time a better service and a greater experience. We hope to have you again at any of our hotels, be it Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico and Anandá Hotel Boutique by Cosmos. Best regards

10/10 Excellent

DAYRO, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
This was my fourth stay at Cosmos 100. The location is very convenient and there's several dining options within 5-10 minutes. I'll stay here again. DV
Stayed 2 nights in Jun 2023
Response from Community Agent on 13 Jun 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs to improve a lot. Orange juice 4 of 5 days wasn’t good. Cheese, ham, yogurt and juices out of temperature. Breads were good. Waiter Jairo were very helpful.
Stayed 5 nights in May 2023
Response from Community Agent on 31 May 2023
Good afternoon, how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 1 night in May 2023
Response from Community Agent on 16 May 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean rooms, good food and near from Zona T
Stayed 4 nights in May 2023
Response from Community Agent on 12 May 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

8/10 Good

Michael, Dayton

Travelled with partner
Safe and clean environment. Older hotel but kept up very nice. Very few towels and they are far from soft. Very happy with stay and staff
Stayed 3 nights in Apr 2023
Response from Community Agent on 5 May 2023
Good afternoon how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

4/10 Poor

keith

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 11 nights in Apr 2023
Response from Community Agent on 18 Apr 2023
Buenas tardes, Sra. Keith, ¿cómo está? Lamentamos mucho la experiencia que tuviste durante tú estadía. Nuestro objetivo es siempre acoger las peticiones de nuestros huéspedes con el fin de mejorar nuestro servicio. Le agradecemos por tomarse el tiempo de retroalimentarnos. Esperamos tenerlo nuevamente en cualquiera de nuestros hoteles, ya sea Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico y Anandá Hotel Boutique by Cosmos. Saludos.

8/10 Good

Elias

Stayed 2 nights in Mar 2023
Response from Community Agent on 18 Apr 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

10/10 Excellent

Juan F Gutierrez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, very traditional hotel at a great price with friendly staff and excellent service
Stayed 2 nights in Mar 2023
Response from Community Agent on 28 Mar 2023
Good afternoon how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came to Columbia from the US. Enjoyed my stay at Cosmos 100, We should have stayed for a couple of days more. I would stay there again.
Stayed 2 nights in Mar 2023
Response from Community Agent on 28 Mar 2023
Good afternoon how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

6/10 Okay

maria

Liked: Cleanliness, amenities, property conditions & facilities
La Niña de la recepción no estaba informada sobre la excepción de impuestos para las personas extranjeras o residentes fuera de Colombia, pero llamó al manager y el ratificó que teníamos razón.
Stayed 1 night in Feb 2023
Response from Community Agent on 3 Mar 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia en general. Tendremos en cuneta tus comentarios sobre la recepción. Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

10/10 Excellent

william

Response from Experiencia del Cliente on 15 Nov 2023
Apreciado Sr. William, Muchas gracias por su calificación. Nos alegría muchísimo saber que tuvo una excelente experiencia con nosotros. Nuestro equipo trabaja fuerte para ofrecerle el servicio que merece.Esperamos tenerlo muy pronto nuevamente con nosotros!

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, service, amenities
Response from Community Agent on 17 Feb 2023
Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

10/10 Excellent

william