Exterior

Reviews of NH Collection Berlin Mitte Friedrichstrasse

4.5 out of 5
NH Collection Berlin Mitte Friedrichstrasse
Friedrichstraße 96, Berlin, BE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 625 out of 1003 reviews" "
Rating 8 - Good. 311 out of 1003 reviews" "
Rating 6 - Okay. 47 out of 1003 reviews" "
Rating 4 - Poor. 11 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from David - Guest Relation Manager on 30 Mar 2024
Dear Tamar,we would like to thank you for your stay at the NH Collection Berlin Friedrichstraße and for your positive review. We are very pleased that you appreciated our central location and hope that it enhanced your stay in Berlin.Our location is indeed ideal for guests wishing to explore the city as we are close to many attractions, stores and restaurants. Our aim is to provide our guests with an enjoyable and comfortable stay and we are delighted to have achieved this for you.We look forward to welcoming you back on your next visit to Berlin and are always available should you have any needs or requests in the future.We look forward to welcoming you back to our NH Collection Berlin Friedrichstraße.Yours sincerely,DavidGuest Relation Manager

6/10 Okay

Jack

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in great location. Room was very hot and the A/C wasn’t working. Reported to reception but wasn’t fixed. Not a great nights sleep as a result.
Stayed 2 nights in Mar 2024
Response from Tanja on 27 Mar 2024
Dear Jack,Thank you for sharing your feedback regarding your recent stay at the NH Collection Berlin Friedrichstrasse. We appreciate your kind words about our hotel's location and we are pleased to know that you found it convenient.However, we regret to hear about the discomfort you experienced due to the temperature in the room. We understand how essential a comfortable room temperature is to ensure a good night's sleep and we apologize for falling short in this regard. We appreciate you bringing this to our attention and assure you that we take all guest feedback seriously. We strive to create an ideal environment for our guests and your experience is certainly not indicative of the high standards we set for ourselves.We hope that this isolated incident will not deter you from choosing us again in the future. We would be delighted to welcome you back and provide an experience that not only meets but exceeds your expectations.We are looking forward to welcome you back at the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager

10/10 Excellent

Shay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great no frills hotel. Good location, great breakfast, friendly staff. Everything was as smooth as can be.
Stayed 4 nights in Mar 2024
Response from Tanja on 20 Mar 2024
Dear Shay,Thank you for choosing to stay at NH Collection Berlin Friedrichstrasse and for sharing your wonderful feedback. We are thrilled to hear that you found our location convenient and appreciated our breakfast selection. It is particularly heartening to know that you felt our team was friendly and that they contributed positively to your experience. We strive to provide a smooth and effortless experience for our guests, and your comments affirm that we are meeting this goal.We are grateful for your review and your patronage, and we would be delighted to welcome you back anytime. Please feel free to reach out to us for any future needs or inquiries.We are looking forward to welcoming you back to the NH Collection Berlin Friedrichstrasse.Yours sincerely,TanjaAssistant Guest Relation Manager

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for sightseeing. Close to station, metro, tram, supermarket, cafe and museums. Clean and looks new. The price is affordable. We will be back on our next visit to Berlin.
Stayed 3 nights in Mar 2024
Response from David - Guest Relation Manager on 11 Mar 2024
Dear Akiko,thank you for taking the time to give us your positive feedback on your stay at the NH Collection Berlin Friedrichstraße. We are very pleased to hear that you enjoyed your stay with us and found the central location of our hotel perfect for your sightseeing in Berlin. Your words of praise about the cleanliness of our facilities and the modern appearance of our hotel are a nice endorsement for our team, who always strive to offer our guests a pleasant and comfortable stay. We are particularly pleased that you highlighted the proximity to public transportation as well as supermarkets, cafés and museums. This is undoubtedly one of our strengths and we are pleased that you appreciated this. It is our aim to offer our guests excellent value for money and we are grateful that you recognize this. We are delighted that you are planning to stay with us again on your next visit to Berlin. We look forward to welcoming you back to the NH Collection Berlin Friedrichstraße. Yours sincerely,TanjaAssistant Guest Relation Manager

6/10 Okay

Plato

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bed situation should have more options as two singles was not comfortable.
Stayed 5 nights in Feb 2024
Response from Tanja on 22 Feb 2024
Dear Plato,Thank you for choosing to stay at Hotel NH Collection Berlin Friedrichstrasse and for taking the time to share your experience. We truly appreciate your feedback as it helps us continually strive to enhance our guest experience.We are sorry to hear that the sleeping arrangements did not meet your expectations. We understand how important a good night's sleep is, and we apologize if the two single beds did not provide the level of comfort you anticipated. We do our utmost to cater to the needs of all our guests and we always aim for the highest standards of comfort.We would like to assure you that our guests' comfort and satisfaction are our top priorities. Please know that your feedback has been noted and will be shared with the relevant department, as we continuously look for ways to improve.Once again, thank you for your valuable feedback. We genuinely appreciate it and hope it will not deter you from choosing us again in the future. Should you have any future needs or require any assistance, please do not hesitate to contact us. We are committed to ensuring that your next stay is more comfortable and exceeds your expectations.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

David, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, good room....the shower is excellent. Centrally located with good trandport connections.
Stayed 3 nights in Feb 2024
Response from Tanja on 9 Feb 2024
Dear David,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

roberto viola

Stayed 5 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location.
Stayed 3 nights in Jan 2024
Response from David - Guest Relation Manager on 22 Jan 2024
Dear John,thank you for your stay at the NH Collection Berlin Friedrichstrasse hotel and for taking the time to share your experience with us. We are very pleased to hear that you described our hotel and location as excellent. Our goal is to always provide an excellent experience for our guests and it is encouraging to receive positive feedback like yours.We hope that you will visit us again on your next trip to Berlin. Should you have any needs or requests in the future, we are always here to help. Our commitment to service and guest satisfaction is our top priority.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse.Yours sincerely,DavidGuest Relation Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Josef

Travelled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024

4/10 Poor

Maki, London

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Receptionist was new staff, but very slow he seemed haven’t get enough training and supporter wasn’t professional enough. Breakfast service got worst than before. They don’t really care about the customer service
Stayed 2 nights in Jan 2024
Response from David - Guest Relation Manager on 11 Jan 2024
Dear Maki,thank you for taking the time to share your experience at the NH Collection Berlin Friedrichstraße with us. We greatly appreciate your feedback and take it seriously.We are sorry that your stay did not fully meet your expectations. We can assure you that we always strive to provide excellent service to our guests. Our staff undergo regular training to ensure the high standard of our services. We regret that you felt our customer service was not adequate. It is our highest priority to provide our guests with a pleasant and memorable experience. We take your criticisms seriously and will use them to further improve our services.We hope that despite your experience this time, you will give us another opportunity to convince you of our commitment to excellent service. We are always at your disposal to make your future stays as pleasant as possible.We look forward to welcoming you back to our NH Collection Berlin Friedrichstraße.Yours sincerely,DavidGuest Relation Manager

10/10 Excellent

María Del Mar

Stayed 3 nights in Dec 2023

10/10 Excellent

Nezahat

Stayed 3 nights in Dec 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel and best located hotel in Berlin
Response from Tanja on 9 Feb 2024
Dear Alberto,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

mrs. hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Perfect location. Very good breakfast. Spacious room. Very happy..
Stayed 3 nights in Dec 2023
Response from Tanja Assistant Guest Relation Manager on 14 Dec 2023
Dear Mrs. Hannah,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in Berlin
Hotel was excellent, no complaints, staff very friendly and place very clean, good restaurant, again with friendly staff. Only one tiny issue was that the business suite had Macs (I am a PC person), however, the reception staff were keen to help. Good transport links.
Stayed 4 nights in Nov 2023
Response from Tanja Assistant Guest Relation Manager on 5 Dec 2023
Dear James,Thank you for choosing to stay at the Hotel NH Collection Berlin Friedrichstrasse and for sharing your positive experience with us. We are delighted to hear that you found our hotel to be excellent and our staff to be friendly. We take pride in providing a clean and welcoming environment for our guests and your kind words are truly appreciated.It's also wonderful to hear that you enjoyed dining at our restaurant and found our staff to be friendly and hospitable. We strive to provide exceptional service across all areas of our hotel and your feedback is a testament to our efforts.We acknowledge your preference for PCs over Macs in our business suite. We appreciate your understanding and are glad that our reception staff were able to assist you. Our team is always on hand to ensure that your stay is as comfortable and enjoyable as possible.Your mention of our good transport links is also appreciated. We understand the importance of convenience for our guests and are pleased that this aspect of your stay was satisfactory.We are grateful for your positive review and look forward to your return. Should you need any assistance in planning your next visit or have any further feedback, please do not hesitate to contact us. Our commitment is to continually improve our services based on the valuable feedback we receive from guests like you.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager

8/10 Good

Naomi

Travelled with family
Nice hotel, nice staff, not luxurious
Stayed for three nights, 2 rooms, family of 4. Pro’s: This is a nice hotel in a great location, the staff are very helpful and friendly. Breakfast was excellent with a wide choice of fresh food, although on the third day the hot food had been put too long and wasn’t hot. Good shower with lots of hot water. Cons: this was one of the more expensive hotels in the city and it was a bit run down, the sinks didn’t drain and left horrible marks, the door stops were broken and not repaired, the room itself was quite cold and despite turning up the thermostat to its highest setting, with temperatures of -5 we struggled to get warm and had to go to bed fully clothed. However the thing that annoyed me is the tea and coffee, each day they would only leave one normal tea bag and two small pots of milk for two people. We received one bottle of water on our first night, but no other days. Whilst it may not seem like much, for the price I would expect them to be slightly more generous with tea/coffee water.
Stayed 3 nights in Nov 2023
Response from Tanja Assistant Guest Relation Manager on 5 Dec 2023
Dear Naomi,Thank you very much for choosing to stay at the NH Collection Berlin Friedrichstrasse and for taking the time to share your experiences with us. Your detailed feedback is invaluable as it helps us understand better where we excel and where we can strive for improvement.We're glad to hear that you found our staff helpful and friendly and that our location was convenient for your needs. It is also wonderful to know that you enjoyed the wide range of fresh food available at breakfast and the hot showers in your room.However, we regret to hear about your experiences with the room temperature and the tea and coffee provisions. We always strive to provide our guests with a comfortable and warm environment, and we are sorry to hear that we fell short of your expectations in this regard. We understand how important these small details can be in contributing to an enjoyable stay, and we sincerely apologize for any inconvenience caused.Regarding your comments about the condition of the hotel, we take pride in maintaining a high standard of service and facilities for our guests, and we are sorry if you felt that some aspects did not meet your expectations. Your feedback is crucial in helping us to continuously improve our service standards.We appreciate your feedback and we would be honored to have another opportunity to serve you in the future. Please do not hesitate to contact us if you have any future needs. We are committed to providing an excellent experience for our guests and take all feedback seriously.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, great location
Stayed 3 nights in Nov 2023
Response from Tanja Assistant Guest Relation Manager on 5 Dec 2023
Dear Jennifer,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

6/10 Okay

Bridget

Stayed 4 nights in Nov 2023

10/10 Excellent

Chandler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, helpful, and room service was great and the breakfast was tasty. Staff spoke English well too which is a big plus for us travelers. Everything is close to this hotel, including the Friedrichstraße train station which can take you to any cool part of Berlin you want to go, but it's not really needed as much of the cool things are within walking distance. There's a Rossmannn, which seemed very much like a Walgreens or CVS for those Americans out there, right across the street to get any essentials you want if you need them. Only sort of criticism I have, I guess, is that it should be a bit more clear on who can use the breakfast/restaurant or whatever is downstairs by the lobby. The £24.9 fee you pay for breakfast is for the room service breakfast, not for that restaurant, which has its own fee from my understanding. Again, it's not really a complaint and I'm pretty sure it was explained to me whenever I checked in but I never picked up on it if it was. Definitely staying there again when I come back to Berlin.
Response from Tanja Assistant Guest Relation Manager on 6 Nov 2023
Dear Chandler,It's wonderful to hear about your enjoyable stay at the NH Collection Berlin Friedrichstrasse. We're glad that our well-versed and helpful staff, tasty breakfast, and prime location added to the positive experience of your visit. Your kind words are greatly appreciated.Your feedback regarding the clarification about the breakfast and restaurant fees is noted. We will strive to ensure that our communication is clearer in order to avoid any confusion for our esteemed guests in the future.It's heartening to know that you're considering staying with us again. We are excitedly looking forward to welcoming you back.Warm regards,TanjaAssistant Guest Relation Manager

10/10 Excellent

Larry, Couva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale hotel with friendly staff. Be pleasant and funny and you’ll see. Good breakfast in large dining area. Close to bus tours.
Stayed 4 nights in Oct 2023
Response from Tanja Assistant Guest Relation Manager on 6 Nov 2023
Dear Larry,we are very pleased that you enjoyed your stay at our hotel. Your words of praise about our staff and the breakfast offer are a great endorsement for our team. It is wonderful to hear that you also appreciate the central location of our hotel.We look forward to your next visit in our NH Collection Hotel Berlin FriedrichstrasseWith kind regards,TanjaAssistant Guest Relation Manager

10/10 Excellent

Mark D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is outstanding. Patrons should book their rooms with breakfast included.
Stayed 5 nights in Oct 2023
Response from Tanja Assistant Guest Relation Manager on 13 Oct 2023
Dear Mark D,Thank you so much for your review! We are thrilled to hear that you enjoyed the location, cleanliness and the breakfast of our Hotel NH Collection Berlin Friedrichstrasse. At NH Collection, we strive to provide our guests with an enjoyable experience and comfortable accommodation. We take pride in our attention to detail and friendly staff. Thank you again for your feedback and we look forward to welcoming you back soon!We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

Keomany

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 6 nights in Sep 2023
Response from Tanja Assistant Guest Relation Manager on 13 Oct 2023
Dear Keomany,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

8/10 Good

KOAH HWYE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good. Clean. Modern. Safe. Beside a train station and very convenient going to airport via train. Only downside is the WIFI. You need to pay for very high speed WiFi access. I didn't upgrade but the speed was ok for YouTube streaming
Stayed 1 night in Oct 2023
Response from Tanja Assistant Guest Relation Manager on 9 Oct 2023
Dear Koa Hwye,It's delightful to hear that you found our hotel clean, modern, and safe. We're glad our location next to the train station was convenient for your travels. Regarding the WiFi, we do offer a complimentary service that should be adequate for basic browsing and streaming. Your feedback is valuable and we'll certainly keep it in mind as we continuously strive to improve our services.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse.Tanja Assistant Guest Relation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Top quality hotel at a really convenient location, 1 minute from the transit hub, 2 if you include the pedestrian crossing. The only thing that was of issue over a long stay was the cost of the buffet breakfast €24.90 person. Food was good but just be aware of the price. There are places to eat near buy.
Stayed 5 nights in Sep 2023
Response from Tanja Assistant Guest Relation Manager on 8 Oct 2023
Dear Guest,It's delightful to hear that you appreciated our prime location and the quality of our hotel. We understand your concerns about the price of the buffet breakfast. Please remember that it is designed to offer a wide variety of choices to start your day with a satisfying meal. We understand that everyone has different preferences and we will certainly bear your feedback in mind as we continually strive to improve our service.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from David - Guest Relation Manager on 5 Oct 2023
Dear Craig,Thank you very much for your recent stay with us at the NH Collection Berlin Friedrichstrasse and thank you for taking time to review our property. We are delighted to hear that you overall had a memorable stay with us. We will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about our extraordinary service. We look forward to welcoming you back soon. With best regards from the NH Collection Berlin Team,DavidGuest Relation Manager

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights and were very impressed with the hotel - the rooms were spacious and well designed, the bathrooms were impeccable and the staff were friendly and helpful. There is a U-Bahn just in front of the door as well as some shops and food options.
Stayed 2 nights in Aug 2023
Response from David - Guest Relation Manager on 5 Oct 2023
Dear Kelly,Thank you very much for your stay at the NH Collection Berlin Friedrichstraße and for taking the time to share your experience with us. We are very pleased to hear that you appreciated our spacious and well-designed rooms as well as our spotless bathrooms. Your praise regarding our staff is especially valuable to us. Our goal is to always provide our guests with friendly and helpful service, and we are glad to hear that we achieved this goal during your stay. The location of our hotel is indeed ideal - in close proximity to the subway and numerous stores and restaurants. We hope you had the opportunity to enjoy these amenities during your stay.We would like to thank you for your kind words and feedback and hope to welcome you back in the future. Should you have any further concerns or needs, we are always happy to assist you. We look forward to welcoming you back to our NH Collection Berlin Friedrichstraße.Yours sincerely,David,Guest Relation Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from David - Guest Relation Manager on 5 Oct 2023
Dear Karen,Thank you very much for your recent stay with us at the NH Collection Berlin Friedrichstrasse and thank you for taking time to review our property. We are delighted to hear that you overall had a memorable stay with us. We will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about our extraordinary service. We look forward to welcoming you back soon. With best regards from the NH Collection Berlin Team,DavidGuest Relation Manager

8/10 Good

Xiomara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and great staff! The available bikes at the hotel are a plus!
Stayed 5 nights in Sep 2023
Response from David - Guest Relation Manager on 27 Sep 2023
Dear Xiomara,Thank you for your kind words and for taking the time to review our hotel! We are very happy to hear that you liked the room and the staff. We are also very happy that you appreciate the bicycles at our hotel. It is always our goal to provide all of our guests with a memorable stay, and your review is confirmation that we are achieving our goal. Thank you for choosing the NH Collection Berlin Friedrichstrasse!We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse.Sincerely yours,DavidGuest Relation Manager

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient central location
Stayed 4 nights in Sep 2023
Response from David - Guest Relation Manager on 27 Sep 2023
Dear Jenny,Thank you for taking the time to share your positive experience with the Hotel NH Collection Berlin Friedrichstrasse. We are pleased to hear that you found our central location to be convenient. At NH Collection, we strive to exceed our customers' expectations by providing luxurious amenities and an unforgettable hospitality experience. We look forward to welcoming you back on your next visit.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse.Sincerely yours,DavidGuest Relation Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to walk to most places or jump on a train. Surprisingly quiet given the location! Staff were very helpful.
Stayed 3 nights in Sep 2023
Response from David - Guest Relation Manager on 16 Sep 2023
Dear Robert,Thank you for taking the time to write to us about your stay at our NH Collection Berlin Friedrichstrasse. I am thrilled that you had a good experience with us. Thank you so much for highlighting the readiness of our staff, I am certain your comments will go a long way in ensuring their continuous commitment to the service we aim to provide. We hope to welcome you again soon.Kind regards,DavidGuest Relation Manager

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good +
The hotel is in good condition, in an excellent location, very good breakfast, the room has a safe, refrigerator, wardrobe and is very comfortable for a stay of several days in maximum comfort.
Stayed 4 nights in Sep 2023
Response from Tanja Assistant Guest Relation Manager on 14 Sep 2023
Dear Moshe,It is a pleasure to hear that you had a comfortable stay at NH Collection Berlin Friedrichstrasse. Our team strives to provide an environment that is convenient and luxurious, complemented by our prime location. Your mention of the excellent breakfast and well-equipped rooms further reassures us that we are on the right path to delivering a top-notch experience to our guests.Thank you for sharing your positive experience. We are delighted you appreciated the features and amenities offered in our rooms and that our hotel was able to meet your needs for a comfortable extended stay. Your kind words motivate us to continue providing the best service and accommodations.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse,Tanja Assistant Guest Relation Manager

10/10 Excellent

Jack

Stayed 1 night in Sep 2023
Response from David - Guest Relation Manager on 5 Oct 2023
Dear Jack,Thank you very much for your recent stay with us at the NH Collection Berlin Friedrichstrasse and thank you for taking time to review our property. We are delighted to hear that you overall had a memorable stay with us. We will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about our extraordinary service. We look forward to welcoming you back soon. With best regards from the NH Collection Berlin Team,DavidGuest Relation Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, comfortable stay
Good stay, great location very central and next to the trains. Spacious and light rooms. Comfortable bed. Car park at the hotel was expensive.
Stayed 1 night in Sep 2023
Response from Tanja Assistant Guest Relation Manager on 14 Sep 2023
Dear guest,Your feedback is highly valued and we are delighted to hear that you enjoyed your stay at our hotel. The location is indeed one of the features that our guests appreciate the most, being so conveniently situated close to public transportation. It's fantastic to know that you found our rooms to be spacious and light-filled, contributing to a more pleasant stay. As for the comfort of the bed, we always strive to provide the best quality in our facilities, and it's wonderful to hear that you had a good rest.We understand your comment about our car park fees. Our pricing is competitive and aligned with the standard rates in the area. We always strive for transparency and all costs are communicated during the booking process. We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality
Stayed 2 nights in Sep 2023
Response from David - Guest Relation Manager on 7 Sep 2023
Dear Timothy,Thank you very much for your recent stay with us at the NH Collection Berlin Friedrichstrasse and thank you for taking time to review our property. We are delighted to hear that you overall had a memorable stay with us. We will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about our extraordinary service. We look forward to welcoming you back soon. With best regards from the NH Collection Berlin Team,DavidGuest Relation Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2023
Response from Tanja Assistant Guest Relation Manager on 29 Aug 2023
Dear William,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tanja Assistant Guest Relation Manager on 29 Aug 2023
Dear Allison,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quality hotel in Mitte
Room was (relatively) spacious, updated and clean. Friendly staff. Neighborhood is not the most interesting for tourists but the excellent transit connections (Friedrichstraße U-Bahn and S-Bahn stations) definitely make up for that. Only complaint was that the water temperature in the shower does not stay steady, but not a deal-breaker.
Stayed 3 nights in Aug 2023
Response from David - Guest Relation Manager on 19 Aug 2023
Dear Alexander,we are glad to hear that you enjoyed your stay in our hotel and especially appreciated the spaciousness and cleanliness of our rooms as well as the friendliness of our staff.We are aware that the location of a hotel is important. Therefore, we are pleased that our good transport connections were of benefit to you.We note that you had a problem with the water temperature in the shower. Please be assured that our goal is to provide our guests with a pleasant and worry-free stay.We look forward to welcoming you back to our NH Collection Berlin Friedrichstraße.Sincerely yours,DavidGuest Relation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, hard bed
Hotel is very clean and in a good location close to the train station and walking distance to many sites. The bed was hard as were the pillows.
Stayed 4 nights in Aug 2023
Response from David - Guest Relation Manager on 13 Aug 2023
Dear Guest,We are very pleased that you appreciate the cleanliness of our hotel and our central location. It is indeed our goal to provide our guests with easy access to the sights of Berlin with our location. We regret that the bed and pillows did not meet your expectations. We always strive to ensure the comfort of our guests and therefore appreciate your feedback.We look forward to welcoming you back to our NH Collection Berlin Friedrichstraße.Sincerely yours,DavidGuest Relation Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean large quiet rooms.
Stayed 3 nights in Aug 2023
Response from Tanja Assistant Guest Relation Manager on 8 Aug 2023
Dear Victoria,It's wonderful to know that you appreciated our prime location and found our rooms to your satisfaction. Cleanliness and comfort are indeed paramount to us at NH Collection Berlin Friedrichstrasse. Quietness is equally important as it allows our guests to unwind completely. Your positive feedback is a great motivation for our team to continue delivering top-notch service to all our valued guests.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse.Best,TanjaAssistant Guest Relation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Superb location: nearby station for trains, subway and trams; Museuminsel, markets and various places for eating. Exqisite cleanliness, helpfull staff, room was almost soundproof.
Stayed 3 nights in Jul 2023
Response from Patrizia Behrendt on 26 Jul 2023
Dear Guest,thank you for your review for the NH Collection Berlin Friedrichstrasse. It is nice to read that we have met all your expectations. We hope to welcome you again soon in our hotel.Many greetings from the entire team.Patrizia Behrendt - Deputy Hotel Director - NH Collection Berlin Friedrichstrasse

10/10 Excellent

Robert

Stayed 5 nights in Jul 2023
Response from David - Guest Relation Manager on 13 Aug 2023
Dear Robert,Thank you very much for your recent stay with us at the NH Collection Berlin Friedrichstrasse and thank you for taking time to review our property. We are delighted to hear that you overall had a memorable stay with us. We will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about our extraordinary service. We look forward to welcoming you back soon. With best regards from the NH Collection Berlin Team,

10/10 Excellent

David

Stayed 10 nights in Jul 2023
Response from David - Guest Relation Manager on 13 Aug 2023
Dear David,Thank you very much for your recent stay with us at the NH Collection Berlin Friedrichstrasse and thank you for taking time to review our property. We are delighted to hear that you overall had a memorable stay with us. We will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about our extraordinary service. We look forward to welcoming you back soon. With best regards from the NH Collection Berlin Team,

10/10 Excellent

Helen

Stayed 3 nights in Jul 2023
Response from David - Guest Relation Manager on 13 Aug 2023
Dear Helen,Thank you very much for your recent stay with us at the NH Collection Berlin Friedrichstrasse and thank you for taking time to review our property. We are delighted to hear that you overall had a memorable stay with us. We will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about our extraordinary service. We look forward to welcoming you back soon. With best regards from the NH Collection Berlin Team,

10/10 Excellent

Maximiliaan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in Mitte
Stayed 2 nights in Jul 2023
Response from Tanja Assistant Guest Relation Manager on 20 Jul 2023
Dear Maximiliaan,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run and maintained hotel. Nice unexpected services such as electric bike hire for a reasonable price. Situated by the main north-south rail route, such that you can hear the trains if you open your window. I didn’t find it intrusive with them closed, but we had an internal-facing room. Extremely central convenient, right by the Friedrichstrasse station, and within walking distance of most major sights.
Stayed 1 night in Jul 2023
Response from Tanja Assistant Guest Relation Manager on 20 Jul 2023
Dear Paul,Thank you for your review. We are so pleased to hear that you enjoyed our friendly staff and the beautiful rooms. We strive to provide each of our guests with an unforgettable experience. We apologize if the noise from the Friedrichstrasse S-Bahn station disturbed you, however we are glad that it was not intrusive when your window remained closed. We are in an incredibly convenient location, right by the Friedrichstrasse station and within walking distance of most major sights. Thank you once again for your kind words and we hope to welcome you back in the future.We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

DIPANJAN

Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic, majority of attractions are within walking distance. A few eating options close to the hotel as well. The rooms are spacious and bright etc. I would highly recommend it for families with young kids
Stayed 4 nights in Jun 2023
Response from Tanja Assistant Guest Relation Manager on 3 Jul 2023
Dear Dipanjan,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Berlin
This hotel is very conveniently located near many sites, restaurants and the S-Bahn. The room was clean, fresh and good-sized for our family of 3. My daughters loved the large bath after a long day of walking.
Stayed 2 nights in Jun 2023
Response from Tanja Assistant Guest Relation Manager on 3 Jul 2023
Dear Ericka,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient central location.
Stayed 4 nights in Jun 2023
Response from Tanja Assistant Guest Relation Manager on 28 Jun 2023
Dear Jonathan,Thank you very much for giving us a very good rating and for recommending our hotel to other travelers.I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.If there is anything we may assist you in the future please contact us at any time directly.We look forward welcoming you back for another exciting stay here in Berlin.Best regards,Your NH Collection Hotel Berlin Friedrichstrasse Team, Tanja Assistant Guest Relation Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
We came from Paris for a vacation within a vacation. We've never been to Berlin sso sort of a shot in the in the dark. Room was great staff was better and location was perfect if you are there for the museums dark. Staff
Stayed 2 nights in Jun 2023
Response from Tanja Assistant Guest Relation Manager on 28 Jun 2023
Dear Scott,Thank you very much for giving us a very good rating and for recommending our hotel to other travelers.I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.If there is anything we may assist you in the future please contact us at any time directly.We look forward welcoming you back for another exciting stay here in Berlin.Best regards,Your NH Collection Hotel Berlin Friedrichstrasse Team, Tanja Assistant Guest Relation Manager