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Reviews of Mercure Bayonne Centre Le Grand Hotel

4 out of 5
Mercure Bayonne Centre Le Grand Hotel
21 Rue Thiers, Bayonne, Aquitaine

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 218 reviews" "
Rating 8 - Good. 79 out of 218 reviews" "
Rating 6 - Okay. 32 out of 218 reviews" "
Rating 4 - Poor. 11 out of 218 reviews" "
Rating 2 - Terrible. 2 out of 218 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located, comfortable
The hotel is very well-located and my room had a fabulous view of the cathedral. There are restaurants nearby and the front desk was able to help with reservations.
Stayed 6 nights in Sep 2023

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel right in the old town
Wonderful stay, very handy to the old town area and approx 15 mins walk from the train station. Staff were very friendly at check in very helpful with any directions we needed. Gorgeous vintage lift to help take the baggage up. Many places to eat nearby
Stayed 1 night in Aug 2023

10/10 Excellent

Dianne

Stayed 1 night in Jul 2023

10/10 Excellent

Joshy

Liked: Cleanliness, staff & service, property conditions & facilities
Wondeful hotel, great location and wonderful staff- thank you for a great stay
Stayed 1 night in Jul 2023

10/10 Excellent

Kathryn

Stayed 1 night in Apr 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beat location for hyper-centreville. Rooms were nice. Housekeeping could’ve been a little more attentive. Nice, large bathrooms.
Stayed 4 nights in Apr 2023

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptionally helpful. The breakfast was good, and the location was great. Figuring out how to use the shower was a challenge, however! A laundry was close by, although laundry services are available at the hotel.
Stayed 1 night in Sep 2022

8/10 Good

Todd

Stayed 4 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael, English man living in SW France
The receptionists were both fantastic, especially Marie who checked me in, she left nothing to chance and her English is superb, saving me embarrassment with my limited French, thank-you.
Stayed 1 night in Aug 2022

10/10 Excellent

Cindi

Stayed 1 night in Jul 2022
Response from L'équipe Mercure Bayonne Centre on 3 Aug 2022
Merci Cindi pour cette jolie note! :) Au plaisir de vous accueillir de nouveau au Mercure Bayonne :)

10/10 Excellent

C J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Reception on 2 Aug 2022
Merci C J pour la note maximum :) Au plaisir de vous accueillir très prochainement! L'équipe du Grand Hôtel Mercure Bayonne

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bayonne a must stay hotel
Fabulous location friendly front desk staff
Stayed 1 night in Apr 2022
Response from GH on 9 Jun 2022
Dear Guest, Thanks for your positive comments. Looking forward to welcome you in a near future. Kind regards

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
well placed
Well placed in the old town Hotel well maitained but very noisy - toilets and showers heard above and next door
Stayed 2 nights in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Bayonne
Really lovely hotel, staff courteous and helpful. Room very comfortable. Would definitely recommend.
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The parking is expensive and not where you would expect, it’s 3 blocks away. The room was very small and the bathroom door gives you no privacy. It was very expensive for what we got.
Stayed 1 night in Oct 2020

10/10 Excellent

Vlora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and pleasant stay
Central location, welcoming staff, comfortable bed, good size rooms, near by car park within a minute walk. We were staying at the hotel for a couple of days and really enjoyed our stay. We would happily recommend.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Anne Sophie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Naomi

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in the heart of Bayonne,very helpful English speaking staff more than happy to recommend restaurants etc,rooms very well appointed and comfortable
Stayed 1 night in Jun 2019

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff in a modern hotel close to all old city sights. We didn’t have a car but parking could be an issue. Ask ahead!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort only gets GREAT from me when we have a seating area with a couch or easy chairs. Though I must confess that we only paid for a regular double room and did not expect them. Still a nice surprise when it happens. Wonderful lobby; free snacks during the day; clerk upgraded us when we arrived early and our rooms weren't ready yet.
Stayed 1 night in Apr 2019
Response from Geoffrey GAUTIER on 17 May 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Happy!
The people who were at the reception desk, both during check in and check out, were fantastic! They helped to advise where to park our car, after letting us unload into the room, and recommended a few restaurants to eat at. The one we chose was Outstanding! The room itself was very comfortable. We only stayed one day, as were were traveling from Bordeaux to San Sebastian, but it was a wonderful night, and fun experience. Thanks!
Stayed 1 night in Apr 2019
Response from Geoffrey GAUTIER on 17 May 2019
We very much appreciate your comments regarding your stay at the Hôtel Mercure Bayonne Centre Le Grand Hôtel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk assistance was superlative. The sleeping arrangements excellent.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We left midnight due to our bus schedule. And this kind gentleman made us so comfortable in the hotel lobby with smile.. I was so relived and thanks a lot..
Stayed 1 night in Sep 2018

6/10 Okay

Ann

Liked: Staff & service
Hotel was centrally located. Staff were helpful. TV did not work. View is either of the building or the noisy street below. Breakfast was OK-great croissants and OJ; fruit was either canned or over-ripe. Internet is not secure. Hard to regulate AC. I was unable to negotiate directly with hotel-could only go to Expedia or Cheap Tickets.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is centrally located and convenient to restaurants, shops, and the Gothic Cathedral.
Stayed 1 night in Jun 2018

8/10 Good

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

J

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OK by not great for a Mercure.
Despite claiming to be smokefree the hotel corridor stank of cigarettes.
Stayed 1 night in Jun 2018

6/10 Okay

Steve, UK

Liked: Cleanliness
Central town hotel
Central hotel, nice entrance, we were first given the keys to the wrong room - someone else's luggage was there, this room was light and airy. When we entered our room there was a total contrast, it was small, dark (black paintwork) with a very strange mix of furniture. In contrast the bathroom was large and bright with new fittings. The breakfast room was nicely decorated and whilst the breakfast choice was not vast, it was perfectly adequate.
Stayed 1 night in Jun 2018

2/10 Terrible

GrahamL, Surrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would be OK if you was a hobbit, tired hotel tired staff also hard to get to by car and no parking. Graham L
Stayed 1 night in Jun 2018
Response from Laetitia on 11 Jun 2018
Dear sir I'm sorry your stay with us did not satisfy you. Some details about your remarks: The room of 18m² you occupied was recently renovated as are the common areas. Our establishment has a closed garage located 200m from the hotel. Regards

8/10 Good

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property
The staff was very friendly and helpful and the property is nice. However, there is lots of road repairs very close to it the property which makes it a bit more difficult to arrival

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish there were more like this hotel!
Overall the stay was amazing. The location is ideal for dining and shopping in Bayonne. The staff are very friendly and customer oriented. I will stay here on my next visit to Bayonne, France :-)
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable !
Beautiful spacious room. Friendly staff
Stayed 1 night in Oct 2017

8/10 Good

John

Liked: Cleanliness, staff & service
great location, old-world charm, but needs refresh
we realize bayonne is an old town and carries that charm, however room could stand updating. separated bathroom is common in france, but having to go thru the room between toilet and bathroom was awkward. ample storage space and warm welcome and amenities like free wifi, local treats and complimentary water.
Stayed 1 night in Sep 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Great hotel in a great location. Lovely breakfast, friendly staff. Well kept and maintained with numerous good restaurants on the doorstep. Balcony room was very much appreciated as the sun was on the private terrace/balcony in the evenings.
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

a, Boston, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We could walk from the hotel to everything in old Bayonne. Restaurants, shops, and sightseeing were all right outside the door. The hotel could use some updates but it was quiet and clean. The wifi worked well.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Late night arrival from Bayonne Train Station. Close to train station, easy taxi ride. Hotel is in a good location, close to restaurants, shopping and sightseeing.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The room was nice with a super king size comfortable bed. Bathroom was spacious. The only thing I have problem with was : the weather was warm on the day I arrived, I would like to use the air condioner. However due to change of season, only heat is available. I have no choice but open the windows. It was very noisy, worst thing was there were mosquitos, I got more than 10 bites. Hotel did provide air conditioner the next day, I closed the Windows thought all will be fine, didn't realize to looks foe mosquitos already inside the room. I was bitten again.

8/10 Good

Graham, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bayonne Grand Central
Lift initially out of action, so reaching the fourth floor involved wriggling past laundry skips and kitchen mops to use the service lift. But after a couple of days it was back in action - charming old wire cage affair with a bench. Couldn't turn down the a/c, a bit stuffy, but opening the window easily fixed that. But all round, very good value accommodation.

8/10 Good

Deborah, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities
Fine hotel for a layover or a quick visit
The hotel is close to the centre of Bayonne and a ten minute walk to the train station. I was taxiing into Bayonne after a long flight and needed to catch a train the next day. The hotel was clean, secure abd the staff was helpful even with such a late check-in as our flight from London was delayed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
My wife and I stayed with our 2 daughters aged 10 +12 in July 2013, the room was good, it was very hot outside and the air con was more than up to the job , there is no parking outside the hotel but there is a car park at the end of the road,which , if you are out of before 8am there is no charge , we left at 10 am on our way to Paris and there was only a nominal charge(2-3 Euro).Breakfast, as with all French hotels is continental and is ok , but dont go there expecting anything fancy, its enough to get you going until lunch.staff were pleasant and spoke good english, overall a pleasing hotel that we would go back to and Bayonne is a really nice town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with good location for central Bayonne
In a central spot of Bayonne, this hotel has a convenient location. The room for 4 people was quite spacious and comfortable. In the middle of July we did not feel much heat, with the windows overlooking the street conveniently facing north. Also the aircon was quite efficient. Unfortunately there are no leisure facilities, but the drive to the nearest beach is not too long. Another downside is that it is not easy to find parking in the immediate vicinity. Luckily the hotel provides (for Eur 14 per day) places in a near-by private muti-storey garage, which is within 5 min walk. Bizarrely, they do not give you an access card for that garage to keep with you during your stay, every time you need to pick it up and return at the reception. Hence you are forced to always plan around this arrangement.. But this is not a major let-down, overall the hotel provides decent quality of accommodation and rather friendly (in French terms) service..

10/10 Excellent

Staggies group, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here.
Great views, close free segure parking. Able to walk everywhere and easy access.Very good meals even those who don't like to eat in.