City view

Reviews of Barceló Sants

4 out of 5
Barceló Sants
Plaza Dels Paisos Catalans S/n, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1024 reviews" "
Rating 8 - Good. 255 out of 1024 reviews" "
Rating 6 - Okay. 73 out of 1024 reviews" "
Rating 4 - Poor. 33 out of 1024 reviews" "
Rating 2 - Terrible. 21 out of 1024 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jillian, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Hendri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel location is great, walking distance & the room was clean
Stayed 1 night in Mar 2024
Response from Dirección / Hotel Management on 9 Mar 2024
Dear Hendri, Thank you very much for your kind feedback.We're delighted to hear that the convenient location of our establishment met your expectations and that the cleanliness of your room was up to the mark. It's also great to know that you were satisfied with the condition of the hotel, the quality of service provided, and the amenities in your room. Your positive feedback is a testament to our team's dedication to ensuring a comfortable and enjoyable stay for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Hotel Management

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Syedali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel!
Stayed 4 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit.Kind regards,Hotel Management

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Michael

Loved the convenience. Staff excellent. No soap in shower. No tissues in room.
Stayed 1 night in Feb 2024
Response from Guest Experience Assistant on 16 Feb 2024
Dear Michael,Thank you for your review.We are sorry to hear about the missing amenities in your room; this is certainly not the standard we aim to uphold. Your comfort is our priority, and we usually ensure that all personal hygiene items are available upon request at reception to align with our environmental policy. It's wonderful to know that you appreciated the convenience of our location and found our staff to be excellent. We take great pride in our team's dedication to providing exceptional service.We hope to welcome you again in the future. Best regards,Guest Experience Assistant

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went all in with the space theme. Very fun hotel. Great location for traveling to local areas.
Stayed 1 night in Feb 2024
Response from Guest Experience Assistant on 15 Feb 2024
Dear Andrew, Thank you very much for your kind feedback.It's delightful to hear that you enjoyed the unique space theme of our hotel and appreciated the prime location for local travel. We're also thrilled that the cleanliness of our rooms, the condition of the hotel, the service provided by our team, and the room amenities all met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant

10/10 Excellent

Guram, Tbilisi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 3 nights in Feb 2024
Response from Guest Experience Assistant on 17 Feb 2024
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you had a good stay with us.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Assistant

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great location, spacious rooms, and a comfortable bed!
Stayed 2 nights in Jan 2024
Response from Guest Experience Assistant on 29 Jan 2024
Dear Nestor, Thank you very much for your kind feedback.We are delighted to hear that our team made a great impression and that our strategic location contributed positively to your stay. It's rewarding to know that the spaciousness of our rooms and the comfort of our specially designed mattresses met your expectations. Your appreciation for the room cleanliness, hotel condition, and the service provided by our team is truly valued.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant

8/10 Good

Mateusz

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Gautam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent facilities. No direct access from the Station.
Stayed 1 night in Jan 2024
Response from Guest Experience Assistant on 23 Jan 2024
Dear Gautam,Thank you for your review.We are sorry that certain aspects of your stay did not meet your expectations. We strive to provide direct and convenient access from Sants Station and regret if this was not apparent during your visit. Our team is dedicated to maintaining high standards of cleanliness and service, and it seems we have room for improvement based on your feedback. We are pleased to hear that you found our facilities to a satisfactory level and appreciated the amenities we offer.We hope to welcome you again in the future. Best regards,Guest Experience Assistant

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is VERY UNIQUE: its decor was exceptional. We actually felt like we were in space our son LOVED IT!!!! The rooms were gorgeous. We felt like royalty.
Stayed 1 night in Jan 2024
Response from Hotel Management on 21 Jan 2024
Dear Guillermo, Thank you very much for your kind feedback.We are thrilled to hear that our unique decor transported you and your family to an intergalactic adventure, and that the room's design was a hit with your son. It's wonderful to know that the cleanliness, condition of our hotel, and the amenities provided met your high standards, making you feel like royalty.We look forward to welcoming you back for another memorable experience.Best wishes,Hotel Management

6/10 Okay

Christina, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had to ask about the vip benefit and was told there was no room upgrade because it was the highest category, which according to the categories online is not true
Stayed 1 night in Jan 2024
Response from Guest Experience Assistant on 18 Jan 2024
Dear Christina,We appreciate that you took the time to share your experience with us.We apologize for any confusion regarding the VIP benefits and room categories during your stay, room upgrades are always subject to availability, and we understand that in your case this was not possible. We continuously strive to ensure our guests receive the correct information and the best possible service.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Assistant

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rosete, St. Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice and updated, the only thing I missed was the coffee maker, l love coffee and all the times l have to walk to the McDonald’s to buy one.
Stayed 3 nights in Dec 2023
Response from Dirección / Hotel Management on 5 Jan 2024
Dear Rosete,Thank you for your positive feedback.We're delighted to hear that you found our hotel nice and updated, and we appreciate your compliments on the cleanliness, condition, service, and room amenities. It's wonderful to know that our efforts to provide a top-notch experience are recognized. However, we regret to hear that the absence of an in-room coffee maker did not meet your expectations. While we strive to cater to our guests' every need, some amenities like a coffee maker are not currently provided in the rooms.Dirección / Hotel Management

10/10 Excellent

Yusaku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here for one night but wouldn’t consider a place to stay for longer. The place it’s too dark for my taste with an interesting space theme. The blinds for the room were filthy dirty with what appeared to be mold. Got laundry service which is super expensive as they charge per item - total cost for 6 shirts was £70. No shuttle service. Like I said, it was ok for one night only and will not be staying here again.
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Jan 2024
Dear Jacqueline,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found our service to be excellent. Our team strives to deliver the best experience, and your acknowledgment is greatly appreciated. We regret to hear that the unique design of our hotel did not meet your personal taste, and we understand that the ambiance of a hotel plays a significant role in the overall experience.We are sorry to hear about your dissatisfaction with the room's cleanliness and the cost of our laundry service. Please rest assured that we are committed to providing a clean and comfortable environment for all our guests.We regret to hear that our lack of shuttle service was an inconvenience for you. Even so, our ideal location allows us to be easily connected to any point in the city of Barcelona, as well as the airport.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management

6/10 Okay

Brian, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lili, STONY BROOK

Stayed 1 night in Dec 2023

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities, room comfort
Not quite perfect!
The hotel is located in a very convenient location next to the main train station. It has a space age and futuristic theme which was quirky. The welcome we received from Reception was very nice and we did receive a room upgrade. Sadly I was very disappointed that the birthday cake I ordered for my husband’s 90 th birthday was not delivered by 2.00 pm on his birthday. I arranged the cake from home by email and when we arrived every day I reminded the staff three times of the delivery time and day to our room. The manager apologised, but I felt it was not enough for ruining that part of my husband’s surprise. I felt they could have sent up wine or something else to our room to compensate their error for overlooking the cake. They offered to deliver one about 5 pm but we were going out to celebrate the next part of his surprise, so there was no point in sending the cake then. We were also leaving for a flight early the next morning. One morning there was no water and when I enquired at the desk they said their maintenance was looking into the problem. It was fixed a couple of hours later. As I mentioned everything else about the hotel was lovely, except for the personal disappointment regarding the birthday cake.
Stayed 4 nights in Dec 2023
Response from Hotel Management on 23 Dec 2023
Dear Suzanne,We appreciate that you took the time to share your experience with us.Regarding the unfortunate oversight with the birthday cake, we are sorry that the solutions provided during the stay were not satisfactory. Please rest assured that we value your feedback and take it seriously as part of our commitment to guest satisfaction. We appreciate your understanding concerning the brief water outage and are pleased that our team was able to resolve it promptly.We're delighted to hear that our space-themed decor added a quirky touch to your stay and that our prime location next to the main train station was convenient for you. It's also great to know that the room cleanliness and hotel condition met your expectations with a 100% satisfaction rate.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management

8/10 Good

Aida, Brisbane

Liked: Staff & service, amenities
In terms of convenience, it was a fantastic location, I had no problem catching train to Valencia. Staff were really lovely and helpful,room was really quiet and I could sleep very well But my room wasn't really clean , shower wasno stained, toilet was a little dirty and floo
Response from Hotel Management on 23 Dec 2023
Dear Aida,We appreciate that you took the time to share your experience with us.We are delighted to hear that our strategic location contributed to the convenience of your travels and that our staff provided excellent service. It's wonderful to know you found the room quiet, ensuring a restful sleep.However, we apologize that the cleanliness of your room did not meet our usual high standards. Please rest assured that we are committed to providing immaculate accommodations for all our guests and your feedback is important in upholding that commitment.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management

10/10 Excellent

GINA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to transfer to another province. Staff are kind and nice.
Stayed 1 night in Dec 2023
Response from Dirección / Hotel Management on 16 Dec 2023
Dear Gina,Thank you for your positive feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Hotel Management

10/10 Excellent

Yeo

Stayed 3 nights in Dec 2023

10/10 Excellent

Nermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Hyunsoo, Devon

Stayed 1 night in Nov 2023

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel without being gimmicky. So quiet and the bedroom was lovely.
Stayed 2 nights in Nov 2023
Response from Dirección / Hotel Management on 28 Nov 2023
Dear Guest, Thank you very much for your kind feedback.We're delighted to hear that the tranquillity of our hotel contributed to a pleasant stay and that you found the bedroom to your liking. Our team takes great pride in maintaining a serene atmosphere and ensuring the comfort of our rooms, which are designed with a unique, futuristic concept in mind.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Hotel Management

10/10 Excellent

Ellena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient hotel to stay at. I liked the whole outer space motif. It was fun. The beds were comfortable. Everything was very clean.
Stayed 3 nights in Oct 2023
Response from Dirección / Hotel Management on 27 Nov 2023
Dear Ellen,Thank you for your positive feedback.We're thrilled to hear that the unique space-themed design of our hotel added a touch of fun to your stay. It's wonderful to know that you found the beds to be comfortable, as we strive to provide the best rest possible with mattresses specially designed for our chain. Your remarks on the cleanliness of our rooms are greatly appreciated, as our team works diligently to maintain the highest standards of hygiene and comfort for our guests.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Hotel Management

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Nov 2023
Response from Dirección / Hotel Management on 26 Nov 2023
Dear Daniel, Thank you very much for your kind feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Hotel Management

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 3 nights in Nov 2023
Response from Dirección / Hotel Management on 25 Nov 2023
Dear Charles, Thank you very much for your kind feedback.We're delighted to know that you found our rooms to be clean and comfortable, reflecting our commitment to providing a pristine environment for our guests. It's gratifying to hear that you were pleased with the overall condition of our hotel, as we strive to maintain a high standard of quality in all areas. Additionally, we're pleased that our service met your expectations, as our staff works tirelessly to ensure every guest feels well taken care of during their stay.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Hotel Management

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is literally on top of the main train station. It makes getting there and going around the city very easy. There's police stationed there at all times so I felt pretty safe even when we had early mornings and during rush hour. No need to do the pre-check in stuff since you still have to line up and give them your passport. The entire hotel is space themed, it's cute! Very clean room and comfy beds. My only gripe was the excessive use of perfume/spray in the lobby, the scent attacks your nostrils the moment the elevator doors open. If you're sensitive to smell you might want to skip this place.
Stayed 3 nights in Nov 2023
Response from Dirección / Hotel Management on 21 Nov 2023
Dear Eileen,We appreciate that you took the time to share your experience with us.We're delighted to hear that our prime location above the main train station and the presence of security made your travels and stay feel safe and convenient. It's also wonderful to know that the cleanliness of your room and the comfort of our specially designed mattresses contributed to a positive experience during your visit. We appreciate your feedback regarding the scent in the lobby. While we strive to maintain a fresh and welcoming atmosphere, we understand that sensitivity to fragrances varies from person to person. Please accept our apologies for any discomfort this may have caused. We will certainly take your comments into consideration and look into possible adjustments to ensure a more pleasant environment for all of our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Dirección / Hotel Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Atsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

FREDERICK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Nov 2023
Response from Guest Experience Assistant on 15 Nov 2023
Dear Frederick, Thank you very much for your kind feedback.We're delighted to hear that you found the cleanliness of your room to be impeccable and that our services met your expectations. It's also gratifying to know that you appreciated the condition of our hotel and the amenities provided in your room. Our team strives to offer a comfortable and enjoyable stay, and your recognition of their efforts is much appreciated. Rest assured, we are committed to continuous improvement and your feedback is invaluable in this process.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant

4/10 Poor

Daniel

Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean; spacious rooms ideal for a couple. Buffet was amazing! On top of the train station so extremely convenient to get to and from airport.
Stayed 2 nights in Nov 2023
Response from Dirección / Hotel Management on 13 Nov 2023
Dear Lisa,Thank you for your positive feedback.We are delighted to hear that you found our rooms to be clean and spacious, perfect for a couple. It's great to know that you enjoyed our amazing buffet and appreciated the convenience of our location on top of the train station, making it easy to travel to and from the airport.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Hotel Management

10/10 Excellent

Qendresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Twas pleasant.
Stayed 1 night in Nov 2023
Response from Dirección / Hotel Management on 11 Nov 2023
Dear Endre, Thank you very much for your kind feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Hotel Management

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fun properly out of a Star Wars theme. It was fun and was in the middle of everything
Stayed 3 nights in Nov 2023
Response from Dirección / Hotel Management on 9 Nov 2023
Dear Kathleen,Thank you for your positive feedback.We are thrilled to hear that you enjoyed the unique Star Wars theme of our hotel and found our location to be convenient for exploring the city. Our goal is to provide a memorable and enjoyable stay for our guests, and it is wonderful to know that we were able to achieve this for you.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Hotel Management

10/10 Excellent

BARKATALI

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenance location
Stayed 2 nights in Nov 2023
Response from Dirección / Hotel Management on 8 Nov 2023
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you appreciated our convenient location and found our hotel's condition, service, and room amenities to be exceptional. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it is always rewarding to receive such positive feedback.We hope that you were able to take advantage of our various services and facilities, such as our fitness studio, diverse gastronomic options, and direct access to Sants train station. Our goal is to provide a memorable experience for all our guests, and we are glad that we could meet your expectations.We look forward to welcoming you back in the future, best regards,Dirección / Hotel Management

4/10 Poor

Andy

Stayed 6 nights in Oct 2023

10/10 Excellent

young

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, kind staff and a good rate. Nothing to complain.
Stayed 2 nights in Nov 2023
Response from Dirección / Hotel Management on 5 Nov 2023
Dear Young,Thank you for your positive feedback.We are delighted to hear that you appreciated our convenient location, cleanliness, and friendly staff. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it is always rewarding to receive such positive feedback. We are also glad that you found our rates to be good value.It is wonderful to see that you had a pleasant stay with us and that our services and amenities met your expectations. We strive to provide a memorable experience for all our guests, and your kind words are a testament to our efforts.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Hotel Management

2/10 Terrible

SALLY

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No heating service. Tech came in my room and said it was working then left. Careless and bad service. Staying in cold all night.
Stayed 1 night in Nov 2023
Response from Dirección / Hotel Management on 5 Nov 2023
Dear SallyThank you for taking the time to review your recent stay at our hotel.We are glad to hear that you found our room cleanliness satisfactory. However, we are sorry to learn about the issue you faced with the heating service. Our maintenance team is available every day to address any concerns, and we apologize if the solution provided during your stay was not satisfactory. We will make sure to review our procedures and ensure that our guests receive the best possible assistance in the future.We hope we can provide you with an improved stay in the future.Kind regards,Dirección / Hotel Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Pej

Travelled with family
Stayed 2 nights in Oct 2023

10/10 Excellent

Elisabet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service Excellent location to travel by train
Stayed 1 night in Oct 2023
Response from Dirección / Hotel Management on 31 Oct 2023
Dear Elisabet,Thank you for your positive feedback.We are thrilled to hear that you found our service outstanding and appreciated our excellent location for train travel. Our hotel's unique design and direct access to Sants railway station make it a convenient choice for guests looking to explore the city and beyond. It's great to know that you enjoyed the cleanliness of your room, the hotel's condition, and the amenities provided during your stay.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Hotel Management

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just steps from the train and metro station, which makes it very convenient. The space theme was cool. You can tell they took an older hotel and gave it a face lift
Stayed 1 night in Oct 2023
Response from Dirección / Hotel Management on 30 Oct 2023
Dear Linda,Thank you for your positive feedback.We are delighted to hear that you appreciated the convenience of our location, just steps from the train and metro station. It's great to know that you enjoyed the unique space theme and the modern touch we've added to the hotel.We acknowledge your comments on the room cleanliness and amenities, and we are sorry if they did not fully meet your expectations. Our team is committed to maintaining high standards of cleanliness and providing well-equipped rooms for our guests. We will continue to work on improving these aspects to ensure a better experience for future guests.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Hotel Management

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for people who are traveling. It is right above the train station and staff are friendly.
Stayed 2 nights in Oct 2023
Response from Dirección / Hotel Management on 23 Oct 2023
Dear Jennifer,Thank you for your positive feedback.We are delighted to hear that you found our location above the train station to be convenient for your travels. Our connection to Sants railway station and various public transportation options indeed make it easy for our guests to explore the city and beyond. It's also great to know that you appreciated the friendliness of our staff, as we strive to provide excellent service to all our guests.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Hotel Management

8/10 Good

Cheong, St-Laurent

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was very good but when we checked out, the hotel staff was not helpful to call the taxi.
Stayed 3 nights in Oct 2023
Response from Dirección / Hotel Management on 23 Oct 2023
Dear Guest,Thank you for your review.We are delighted to hear that you found our room cleanliness, hotel condition, and room amenities to be excellent. Our team works hard to maintain high standards and provide a comfortable stay for our guests.However, we are sorry to hear that you had an issue with the service during your check-out. We understand the importance of providing efficient and helpful assistance to our guests, and we apologize for any inconvenience this may have caused. We will address this matter with our staff to ensure that we continue to improve our services.We hope to welcome you back. Best wishes,Dirección / Hotel Management

10/10 Excellent

Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It us great
Stayed 1 night in Oct 2023
Response from Guest Experience Assistant on 20 Oct 2023
Dear Orlando, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and spacious, but no coffee in the rooms.
Stayed 1 night in Oct 2023
Response from Guest Experience Assistant on 20 Oct 2023
Dear Ted,Thank you for your review.We are delighted to hear that you found our hotel modern and spacious. Our futuristic, cutting-edge design is inspired by a space station, aiming to provide guests with a unique and memorable stay.We apologize for the lack of coffee in your room. We understand the importance of having personal hygiene items and amenities available for our guests. To support our commitment to the environment, we provide these items upon request at the reception. We encourage our guests to let us know their preferences, and we will be more than happy to accommodate their needs.We hope to welcome you again in the future. Best regards,Guest Experience Assistant