We stayed at property in Feb 2020 and again in Feb 2023. After our first visit we considered it one of the best hotel experiences we ever had. Sadly, some changes have changed out mind. It still is a very nice hotel, but the things that made it special are missing. *** no welcome drink, daily fruit piece in Room, bath salts bag / loofah bag, front door/ desk staff asking/ offering help, opening doors, etc. Finally, we stayed in a room with the happy hour privilege. Yes, it is a shell of what it was previously, but still nice. However, the first day as soon as I walked into the room I was approached by a man with a clipboard asking my room number. When told he commented that I checked in that day then proceeded to tell me to stand aside and wait until he checked with front desk. It was uncomfortable, embarrassing, and unprofessiona, especially since this he is only for guests staying in designated rooms. Does he not have a list of those room numbers? Anyway, he returned and said ok and handed me a menu…no apologies. Bad first impression. I had a similar experience at front desk when asking for coffee pods in room since non had been left. I mention this because the lack of professional was evident and I kept comparing why such a huge drop since my last visit. While this hotel is a nice place to stay it is missing the magic it once had.