Property amenity

Reviews of Novotel Bangkok Suvarnabhumi Airport Hotel

4.5 out of 5
Novotel Bangkok Suvarnabhumi Airport Hotel
999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue, Bang Phli, Samut Prakan

Reviews

8.6

Excellent

Rating 10 - Excellent. 921 out of 1624 reviews" "
Rating 8 - Good. 421 out of 1624 reviews" "
Rating 6 - Okay. 133 out of 1624 reviews" "
Rating 4 - Poor. 84 out of 1624 reviews" "
Rating 2 - Terrible. 65 out of 1624 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Laura

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway ceilings had mold The rooms were dingy with poor lighting and air cond leaked While close to the airport it was dirty
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay Ask for the room closer to the elevator
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel within walking distance of the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. However, when we got to our room, I swear it smelled like smoke. Maybe years ago it was a smoking room, the the walls, ceiling, curtains, carpet, maybe, need a proper cleaning. In any event, spoke with the front desk, and they immediately changed my room, which was much better. A nice touch, 30 mins later, front desk called my room to ensure I was happy with the room change. Overall, I would stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All great. Staying at the executive level is definitely worth it
Stayed 1 night in Mar 2024

10/10 Excellent

Sharen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Winai on 26 Mar 2024
Dear Sharen,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location for an early morning departure
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for the airport so easy and you wouldn’t know you are so near to it . Very clean friendly service and food was amazing
Stayed 1 night in Mar 2024

8/10 Good

Joel, Calgary

Travelled with partner
Liked: Cleanliness
The Novotel BKK Airport is a servicable destination if you have a morning flight and don't want to risk unpredictable Bangkok traffic. The property is a little dated and starting to show its wear, but the rooms are large, well equipped and the ten minute walk via the underground tunnel cannot be beaten for a low stress transfer to airport check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place if you need to sleep near the airport. Great sports bar inside too.
Stayed 1 night in Mar 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a welcoming stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Gavin

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Winai on 26 Mar 2024
Dear Gavin,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Bryce, Honolulu

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Me and my wife eonly stayed here for one night. The entrance is very grand. The room we got initially smelled like an ashtray. A quick call to the front desk and we were given a new room with a free upgrade to a suite. The suite smelled much better but it did have some minor cleanliness issues such as hair in the shower and tub as well as a dirty mirror. The room service was good though. Big selection of foods and ours not only looked great but also tasted great. I would definitely stay here again especially since it is so convenient being next to Suvarnabhumi Airport.
Stayed 1 night in Mar 2024

10/10 Excellent

ngo

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property location could not be better. I always stay here when I arrive and when I leave because the hotel is connected with the airport. No need for taxi or shuttle, thus saving time and money
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Winai on 26 Mar 2024
Dear Scott,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service
I have stayed at this property since it first opened. It is the premier property but prices are getting to the limit.
Stayed 1 night in Mar 2024

10/10 Excellent

MJ

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Winai on 26 Mar 2024
Dear MJ,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient & easy to use!
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with great shuttle to the airport great checkin and 24 hour restaurants.
Stayed 1 night in Mar 2024

8/10 Good

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
close to the airport. perfect for transit
Stayed 1 night in Mar 2024

10/10 Excellent

SHERRY, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were emaculate, the location was outstanding, and the staff were incredible.
Stayed 1 night in Mar 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for one night stopover
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the gym-steam-pool - location convenient for one night
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas, Agoura Hills

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is by far the closest one to the Bangkok airport. They have a shuttle bus but I walked there— less than 10 minutes. The rooms are large, look very new, and have a great breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Loyd

10/10 Excellent

carole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellently run airport hotel with easy access to airport...lovely swimming.pool area.
Stayed 1 night in Feb 2024

10/10 Excellent

Kumiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel allowed us to stay until our flight at 7:00pm so it was very convenient to explore around the area during the day without packing up in the morning and carrying around the suitcases.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a stopover
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far from Bankok but perfect for the airport
Stayed 1 night in Mar 2024
Response from Winai on 27 Mar 2024
Dear Catherine, Thank you for your positive feedback. We are delighted to hear that you found Novotel Bangkok Suvarnabhumi Airport perfect for your airport needs. While we may be a little far from the city center, our convenient location near the airport ensures a peaceful stay for our guests. However, if guest need to travel to downtown Bangkok. There is an ARL train station right below the hotel that will connect you to the city center within just 35 minutes. We hope to welcome you back on your next visit. Warm regards, Winai MoonsriGuest Experience Manager

6/10 Okay

Alan

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Walls paper thin. Two nights of children waking us up. Otherwise very good but pricey (I.e.: $18.00 CAD for a drink) and over CAD $6.00 for water).
Stayed 2 nights in Mar 2024
Response from Winai on 27 Mar 2024
Dear Alan, We appreciate your feedback regarding the noise disturbance caused by neighboring room. We apologize for the inconvenience this has caused during your stay. Your comments will be shared with our team for further improvements. Regarding pricing, we strive to offer competitive rates while maintaining the quality of service. We hope this experience will not deter you from considering us in the future. Thank you for choosing Novotel Bangkok Suvarnabhumi Airport. Warm regards,Winai MoonsriGuest Experience Manager

6/10 Okay

Kenney

Liked: Staff & service
Disliked: Property conditions & facilities
I was very disappointed, I was expecting a very nice hotel on the river, what I got was a very outdated, tired hotel with lousy view. First night I was on the 10th floor, the room was beat up with miss matched touch up paint slopped on everything. At night the room filled with the smell of sewer gas and the view was of an abandoned mouldy building next door. Also the hotel does not serve liquor but that was ok as there were lots of good restaurants nearby.
Stayed 1 night in Feb 2024
Response from Winai on 27 Mar 2024
Dear Kenney,I think you review the wrong hotel. Our Novotel is located at BKK airport. Please re-write your review again if you may. Thank you!Regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Winai on 26 Mar 2024
Dear Ronald,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
would have liked a convenience store in the hotel
Stayed 1 night in Feb 2024
Response from Winai on 27 Mar 2024
Dear Helen, Thank you for your feedback. We appreciate your suggestion regarding having a convenience store in the hotel. At Novotel Bangkok Suvarnabhumi Airport, we constantly strive to enhance our guests' experience. While we don't have a convenience store on-site, our front desk is available to assist you with the direction to nearby 7/11 which is walking distance.We hope to welcome you back for another pleasant stay. Warm regards, Winai MoonsriGuest Experience Manager

6/10 Okay

philip

Liked: Staff & service
Disliked: Cleanliness
Room was showing its age and there was a smell of cigarette smoke.
Stayed 1 night in Feb 2024
Response from Winai on 27 Mar 2024
Dear Philip, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the condition of your room. At Novotel Bangkok Suvarnabhumi Airport, we strive to maintain our rooms to the highest standards. Please be assured that we will investigate the issues you mentioned and take appropriate actions. We hope to have the opportunity to welcome you back for an improved experience. Warm regards, Winai MoonsriGuest Experience Manager

10/10 Excellent

Gerald, ALLENTOWN

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Feb 2024
Response from Winai on 26 Mar 2024
Dear Gerald,Thank you for staying with us.Regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient for an early morning flight.
Stayed 1 night in Feb 2024
Response from Winai on 27 Mar 2024
Dear Jon,We are delighted to hear that you found our location super convenient for your early morning flight. Ensuring our guests' comfort and convenience is a top priority for us at Novotel Bangkok Suvarnabhumi Airport. We look forward to welcoming you back for another great stay in the future. Warm regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Abid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for an airport hotel. The path from the hotel to the terminal could be better marked but otherwise things were great
Stayed 1 night in Feb 2024
Response from Winai on 26 Mar 2024
Dear Abid, Thank you for your positive review of Novotel Bangkok Suvarnabhumi Airport. We are delighted to hear that you found our hotel to be very nice. Your feedback regarding the path to the terminal is valuable, and we will look into improving the signage for better guidance. We are glad that overall you had a great experience with us. Looking forward to welcoming you back soon. Best regards, Winai MoonsriGuest Experience Manager

10/10 Excellent

Craig, Huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Quality hotel.
Stayed 1 night in Feb 2024
Response from Winai on 26 Mar 2024
Dear Craig,Thank you for your sweet compliment.Regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I forgot my cell phone in the airport shuttle. They brought it back to me at the airport and I couldn’t be happier. Thanks for saving my trip!
Stayed 1 night in Feb 2024
Response from Winai on 23 Feb 2024
Dear Bryan,Thank you for sharing your experience with us. We are delighted to hear that our team was able to assist you in retrieving your cell phone, ensuring that your trip was not impacted. Your kind words are greatly appreciated. We hope to welcome you back to Novotel Bangkok Suvarnabhumi Airport in the future.Best regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable (or shuttle) from the airport. Very friendly staff. We booked the upgrade executive room which was well worth it, free pre-dinner cocktails, extensive hot and cold hors d'oeuvres and breakfast., did not need dinner!. Only overnighted but the facilities looked exceptional for a longer stay. Definitely an upgrade from other European Novotels
Stayed 1 night in Feb 2024
Response from Winai on 23 Feb 2024
Dear David,Thank you for taking the time to share your experience at Novotel Bangkok Suvarnabhumi Airport. We are pleased to hear that our location and friendly staff made your stay enjoyable. It's great to know that you found the upgrade to the executive room worthwhile, with the added benefits of complimentary evening cocktails, hors d'oeuvres, and breakfast. We appreciate your kind words about our facilities, and we hope to welcome you back for a longer stay in the future.Warm regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Claude, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to the airport
Stayed 1 night in Feb 2024
Response from Winai on 23 Feb 2024
Dear Claude,Thank you for your review of Novotel Bangkok Suvarnabhumi Airport. We appreciate your feedback regarding our great location with easy access to the airport. We're glad to hear that our convenient location met your needs. We look forward to welcoming you back to our hotel in the future.Best regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Phitchaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently walkable from/to the airport. Allowed me to nap before my flight.
Stayed 1 night in Feb 2024
Response from Winai on 23 Feb 2024
Dear Khun Phitchaya,Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your recent stay. We are glad to hear that our convenient location allowed you to have a restful sleep before your flight. We appreciate your feedback and hope to welcome you back in the future.Best regards,Winai MoonsriGuest Experience Manage r

8/10 Good

Simona

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place for an overnight before flight..
Stayed 1 night in Feb 2024
Response from Winai on 23 Feb 2024
Dear Simona,Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your overnight stay before your flight. We appreciate your positive feedback.Safe travels and we hope to welcome you back soon!Best regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect b for that between Flights night stopover.
Stayed 1 night in Feb 2024
Response from Winai on 23 Feb 2024
Dear Stephen,Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your night stopover between flights. We appreciate your positive feedback.Best regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Jem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Winai on 23 Feb 2024
Dear Jem,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth it for those who need to catch an early flight out of Bangkok
Stayed 1 night in Feb 2024
Response from Winai on 15 Feb 2024
Dear Danille,Thank you for your kind review about our hotel location and service. Regards,Winai MoonsriGuest Experience Manager

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Feb 2024
Response from Winai on 15 Feb 2024
Dear Clyde,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

8/10 Good

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby and surprising facilities for an airport hotel. The rooms are a bit dated, but service is great. A bit expensive for what it is, but they've got a monopoly on the superbly convenient location.
Stayed 1 night in Feb 2024
Response from Winai on 15 Feb 2024
Dear Rochelle,Thank you for taking the time to share your feedback about your recent stay at Novotel Bangkok Suvarnabhumi Airport. We appreciate your kind words about our lobby and the facilities we offer. We understand that you found the rooms to be a bit dated, but we are glad that you were pleased with our service.Regarding the price, we understand your concerns. As an airport hotel, we strive to provide convenience and comfort to our guests, which is reflected in our pricing structure. However, we appreciate your feedback and will take it into consideration.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Warm regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Danny, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Winai on 15 Feb 2024
Dear Danny,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

6/10 Okay

Safwan, dubai

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are old and very smelly
Stayed 1 night in Feb 2024
Response from Winai on 15 Feb 2024
Dear Safwan,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of our rooms. We appreciate your input and will take it into account as we strive to improve our guests' experience. Warm regards,Winai MoonsriGuest Experience Manager