Exterior

Reviews of Ma Hotel

3.5 out of 5
Ma Hotel
Surawong Rd. Sipraya, Bangrak, 412, Bangkok, Bangkok Province

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 182 reviews" "
Rating 8 - Good. 84 out of 182 reviews" "
Rating 6 - Okay. 45 out of 182 reviews" "
Rating 4 - Poor. 17 out of 182 reviews" "
Rating 2 - Terrible. 11 out of 182 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Magdoomismail

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor and bad hotel . Rude front fest staff
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buffet breakfast was amazing.. really nice spread.. lunch food was great as well and reasonably priced. water pressure wasnt very strong but did get hot. staff in reception super friendly and helpful.. room service did a great job tidying up room.. wifi was pretty good and free waters daily a plus.. location was cool, pretty quiet with 24 hr mart in lobby parking lot
Stayed 4 nights in Jan 2020

10/10 Excellent

Philip

Stayed 3 nights in Jan 2020

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. will stay again.
Stayed 9 nights in Dec 2019

4/10 Poor

Teri

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bathroom kind of dirty, but overall Ok. Friendly and helpful staffs.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i will like my friends to come
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Adverisement photos on exledia and actual are a 180 degrees in contrast.
Stayed 4 nights in Mar 2019

8/10 Good

Faisal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service room was clean close to others land mark
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly and helpful. Hotel was clean, beds were comfortable.
Stayed 4 nights in Jan 2019
Response from John on 31 Jan 2019
Thank you for your comment

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sized room
Nice sized room. Pleasant and helpful staff on reception. Found the pillow to be lumpy. Some noise in the corridor with unruly guests. The Bathroom door hard was hard to slide to close, the shower has hot water. A good walk to the BT’S station. Not much around the hotel of interest. Overall ok for a nights stay.
Stayed 3 nights in Jan 2019
Response from John on 31 Jan 2019
Thank you for your comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bangkok
Nice comfortable clean and in a good central location 10-15mins from skytrain station. Family mart connected to hotel open 24hrs with good Choice of fast food and provisions
Stayed 3 nights in Dec 2018
Response from ์Noi on 7 Jan 2019
Thank you very much for you support to Ma hotel. We are glad that you are happy. We hope to serve you again next time.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for the river
Stayed 1 night in Oct 2018
Response from Mr.Suthep on 31 Oct 2018
Dear Mr.John; Thank you for your constructive feedback. Is there something else on your idea? We're pleased to hear your comment because it's like the mirror to reflect ourselves. Best regards, Mr.Suthep

2/10 Terrible

ALINA, Surawong Bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badbadbad
Horrible old badly removated hotel
Stayed 1 night in Oct 2018
Response from Suthep on 31 Oct 2018
Dear Alina, We're pleased to hear your comment because it's mirror to reflect to know ourselves. Your wording"Badbadbad" was ambiguous. We preferred to get physical information which was caused to your unsatisfaction. Best regards, Mr.Suthep

8/10 Good

zulu, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation only a bit far from various place especially central of city
Stayed 5 nights in Jan 2018
Response from OTA Manager on 28 Jan 2018
Thank you very much for your review. We hope that we will see and serve you again. Have a wonderful New Year 2018 😊.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Overall ok - shower was tiny with curtain that suck to you. Was no pleasant.
Stayed 3 nights in Jan 2018
Response from OTA Manager on 28 Jan 2018
We apologise you were unhappy some part of us. Our team will discuss to improve as your comment. Best Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Receptionists could be a lot friendlier. I arrived at night time and was greeted by a very personable male receptionist. The other female staff was not very approachable at all. I made a request for a change in room a couple of reasons: 1) noise level and 2) unexpected little guest in my room. I was given empty promise. The one female receptionist just gave me a dirty look. Wanted to change hotel but almost everywhere was booked for the new years. I will never come back here nor will I recommend this hotel to anyone.
Stayed 5 nights in Dec 2017
Response from OTA Manager on 28 Jan 2018
We apologize you were unhappy. Our team will discuss to improve as your comment some part that we can improve as your comment. Thank you very much for your information. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Stay was great, just the location is not that close to metro.
Stayed 1 night in Dec 2017
Response from OTA Manager on 10 Jan 2018
Thank you very much for you review. We hope that to see and serve you again. Best Regards,

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable and spacious room. Very efficient check in and quite close to Silom.
Stayed 1 night in Dec 2017
Thank you very much for your review. We hope that we will see and serve you again. Have a nice day. Best Regards, OTA Manager

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding reception team!!!
The reception team went out of their way to accommodate my booking and to make me feel comfortable and safe after the Novotel cancelled my booking (problems with booking.com). It was 21.00pm in the evening, I had no booking (most hotels were fully booked) and was very upset and stressed. Unfortunately I don't know the name of the manager or the receptionist, but both ladies were extremely nice and helped me book a room for the next 4days. Thank you so much for being so kind in a very distressing situation.
Stayed 2 nights in Nov 2017
You are welcome for serving you. Our team hope to see and serve you again. Have a nice day. Best Regards, OTA Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2017
Thank you for your review. Best Regards, OTA Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean private but quite far from silom. The staff is nice. And hotel is easy to find
Stayed 3 nights in Nov 2017
Response from OTA Manager on 7 Dec 2017
Thank you for your review. We hope to see and serve you again. Regards,

6/10 Okay

Jose

Liked: Room comfort
It was a good hotel.
Stayed 1 night in Nov 2017
Thank you so much for your review. We hope that we will see and serve you again. OTA Manager

6/10 Okay

DR

Liked: Staff & service, room comfort
Do try this hotel!
The Internet was too slow in the bedroom.
Stayed 3 nights in Nov 2017
We are sorry for inconvenience, Thank you for your information that we will inform our IT for improvement the system. We hope to see you again. Best Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Affordable accommodations, nice bed, soft sheets, cleaned well, no issues
Stayed 1 night in Nov 2017
Response from OTA on 14 Nov 2017
Thank you very much for your review. We hope to see you again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2017
Thank you for your review us. We hope to see you again. Best Regards, OTA Manager.

6/10 Okay

Krishna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY BAD EXPERIENCE AND I NEVER STAY AT MA HOTEL, I ALREADY GIVEN MY SUGGESTION THERE
Stayed 3 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
A Large Disappointment
This hotel didn't cost much and brings home the old adage that you really only get what you pay for. Never more true than here. The hotel is just ok, mostly tolerable but there are some particular problems. 1 the room that we were assigned was very very small 2 more importantly, the wi-fi was rubbish. Simply didn't work at all for our iPads and didn't work at all well with our 'phones either 3 the hotel is in Silom but not a very nice part of Silom. My Thai wife and I booked four nights at this hotel because she is Thai and wanted to be in Bangkok for the ceremony of the late King's funeral. I went along thinking that the hotel would be ok to sit in for times when I wasn't out walking or shopping. Because the hotel is really not very congenial, and without wi-fi that worked at all, I ended up driving home to Hua Hin after just one night. It just wasn't a nice place to be and my house is much nicer in every way. I cannot recommend this hotel as a comfortable or a nice place to stay and we certainly won't be staying there again.
Stayed 4 nights in Oct 2017

8/10 Good

jack, bkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and not old
Clean room and nice atmosphere. Good location close by to silom area.
Stayed 1 night in Oct 2017
Response from OTA Manager on 3 Nov 2017
Thank you very much for your review. Hope to see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dark room , smelling, Staff are not helpful
I did my booking through Expedia. Com It was included breakfast, Then when I arrived to hotel the reception clerk confirm that my booking include breakfast. Also I surprised when he ask me to pay USD.100.00 as deposit which it was not mentioned in the booking deal . Rather than this I found the room is very dark and smelling. But I afford what I can do al ready I came and it was my first time in Thailand I don't know the country so much . Then , what happened in next day early morning I came down where is breakfast resturant but they told me sorry you have to pay first I said how i should pay extra charge. My booking is included breakfast. They said BIG NO with unsmile face . I told them you are pushing me to do earlier check out. They said up to you but there is no refund. Even no body try to solve the problem or give me any offer or solutions. That lady she was in the reception her face was telling me you should leave now now not later .really it was very sad experience for me .
Stayed 6 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thank you for your review us. Hope to see you again. Best Regards, OTA Manager.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Dear Mr. Christopher, Thank you very much for your review us. Hope to see you again. Sincerely, OTA Manager.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
You get of what you pay
Average needs improvement outside and inside the room is good the lobby is terrible
Stayed 2 nights in Aug 2017
Response from OTA Manager on 7 Sep 2017
Thank you for your comment. We will continue to improve.

8/10 Good

BD, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good aND clean
No real problems except for TV, snowy on air, no English-speaking news stations. Restaurant expensive for the fare especially 400 baht breakfast buffet, much of it cold. Fine helpful staff. Pool looks good, gym sparse. Good location near silom shopping and major hospital.

4/10 Poor

wira, bali, indonesia

Disliked: Property conditions & facilities
Bad wifi
The room is clean, good aircon, but one thing u must know, the wifi was very very terrible.. i can't connect with the hotel wifi. On that time also too many chinese mainland people are travelling there and they was very very noisy. And the indoor pool was too small. I only can give u 2 stars. They have good and friendly staff, thats the only reason i still give this hotel with 2 star

10/10 Excellent

rend999, London SW4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ma Hotel April 2017
nice to stay, fairly close to Siam Centre & MBK shopping

6/10 Okay

JY

Liked: Cleanliness, room comfort

2/10 Terrible

Jeet, Auckland, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Old amenities
Old bed, old interior not comfy beds. Staff is gud. But my main concern is room. Rooms aren't comfortable.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No bed sheet changing in 10 days stay
Found 4 cockroachs in bed rooms in ten days stay.the staffs were great with excellent services but cleanliness of the room was terrible.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value for money
A good value for money hotel with friendly and helpful staff.

8/10 Good

JY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Glenn, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault it!
I don't often give 5 stars. This place is luxury, at an almost-budget price (I paid about 1200baht). Absolutely spotless, and high quality rooms. Staff eager to help, with free luggage storage between checkout and flight. It's not *that* close to anything if you like having things right outside your door, but you can walk for 10mins to Surasak BTS or a little further to the Silom area.

6/10 Okay

Julie

Liked: Room comfort
Good but not well located
It was a good hotel, far from everything tho. Tuk tuk and cab had hard time finding it

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

6/10 Okay

wesselite, canadian

Not Close enough
Far from the centre or happening sites. The rooms are not designed for sound proof. You hear noises from The heavy traffic on the road as well as from the Neighbours and the hallway. Breakfast was boring and it was the same menu everyday. I stayed for 4 days and I did not enjoy the breakfast at all. Wifi signal and the speed was good. Rooms are smaller as well.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Marius

Liked: Staff & service
Good service
Stayed here for second time on my Thailand trip, and can't complain this time either. Very helpful and service minded staff.