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Reviews of Banff Rocky Mountain Resort

3 out of 5
Banff Rocky Mountain Resort
1029 Banff Ave, Banff, AB

Reviews

7.8

Good

Rating 10 - Excellent. 685 out of 1746 reviews" "
Rating 8 - Good. 515 out of 1746 reviews" "
Rating 6 - Okay. 270 out of 1746 reviews" "
Rating 4 - Poor. 176 out of 1746 reviews" "
Rating 2 - Terrible. 100 out of 1746 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jori

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here with the family in the junior suite. It’s super spacious and the beds are comfortable. Pool and hot tub are awesome. The change rooms are great and clean. Will stay here again in a heartbeat.
Stayed 4 nights in Apr 2024

6/10 Okay

cody

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed here maybe 3 or 4 times over the years and some of the units are in need of some serious repairs. The floors in our unit were chipped and cracked leaving sharp edges that could potentially cut your feet. We just wore our shoes and it was fine. Other than that the units are roomy and priced very reasonable for the area.
Stayed 3 nights in Apr 2024

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Miranda

Travelled with family and small children
Liked: Cleanliness, staff & service
Cute rooms with comfy beds. Pool and area needs a deep clean or revamp. No smart TVs.
Stayed 1 night in Apr 2024
Response from GD on 14 Apr 2024
Thank you for your comments.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in one of the condo options that came with a kitchen. Really liked how clean the property was and how nice the staff was. Had a small noise issue the first night (loud bang noises scattered throughout the night) and was told that it would be investigated when we told the front desk the next day. Had no issues the next day. You can slightly hear the train's horn in the distance, but otherwise, the area was quiet and an easy 5-minute drive to downtown Banff.
Stayed 2 nights in Apr 2024
Response from GM on 14 Apr 2024
Thank you for the great comments about our staff and we are glad that you found the property very clean. We are in the middle of spring cleaning and pleased that these efforts are appreciated.

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Simranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Angelito

Travelled with partner
Liked: Cleanliness, staff & service
The smell in the room is not good
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty
Stayed 1 night in Apr 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall our stay was great. Just a few things to improve on. Gutters leaked on the walkways/stairway entrances and the parking lot by 2600/2700 was completely flooded so we could not park there.
Stayed 2 nights in Apr 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from gm on 10 Apr 2024
Thank you for your review.

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Trudy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled with my husband and puppy. We loved the area and accommodation. We did not get a dog bed or bowls as stated on website. Our unit was lacking in some kitchen supplies. They should provide a lighter when providing the firewood ($8/sm bundle). If there is anyone above you, beware that it will be noisy. There was not enough bedding if using the sofa bed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Vadilal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was very choosey I guess, because I felt they didn't like our skin color
Stayed 3 nights in Apr 2024
Response from GM on 5 Apr 2024
We employ a very culturally diverse base and accommodate an even more diverse base. At no point, and under no circumstance would skin color be a factor in any aspect of our operation.

10/10 Excellent

Ruth

Stayed 3 nights in Mar 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 5 Apr 2024
Thank you for the perfect review. We hope to see you again soon!

8/10 Good

Kristine Mae

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Thank you for this positive review.

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and close to hwy access to ski hills. It’s a walk to the hot tub
Stayed 6 nights in Mar 2024

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loveoy room hotel comfy beds. Impressed with service . Great stay. Thank you
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
We are happy to hear that you enjoyed your stay. I will pass on your comments to the staff regarding the service.

6/10 Okay

Kristin

Liked: Staff & service
Facilities need upgrades. But you get what you pay for. Reasonably priced
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you for your comments.

6/10 Okay

ENRIQUETO

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you for the review. We hope that you enjoyed your stay.

2/10 Terrible

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, broken tiles on the floor had Sharpe edges. Smelled like cigarette smoke. Must have had a flood from the bathroom that was not mitigated properly. Bedroom smelled moldy. Band-Aids on the ground around the hot tub were never cleaned up over the 3 days we stayed there.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
We are currently replacing any cracked tiles in the rooms. We are sorry that we did not have this done prior to your stay.

6/10 Okay

Angie

Travelled with partner
Definitely a 3* for every category & not a smidge more
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you for your review.

10/10 Excellent

Corazon

Travelled with family
Liked: Cleanliness, property conditions & facilities
One of the cleanest my family stayed.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly, Moose Jaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when I am in Banff. It’s on the outskirts of town but there is a shuttle that the hotel offers so, you will always have transportation at your fingertips. The room I was in had a kitchenette and a fireplace which was so lovely to have while vacationing. Everything was great with the exception of the pullout couch. Trying to sleep on that was awful. Springs were poking through and the mattress was completely wrecked. It needs to be replaced. Other than that, this place is awesome!
Stayed 3 nights in Jan 2024

8/10 Good

Matt

Travelled with family
Liked: Amenities
Beautiful views, friendly staff. Kids loved the pool
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Yes, the views from the property are beautiful! We are happy to hear that you enjoyed your stay.

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, great staff
Stayed 2 nights in Mar 2024

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to send us a review.

8/10 Good

Dennis, Winnipeg

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Property needs some TLC.
Stayed 5 nights in Mar 2024

8/10 Good

Patrick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The bathroom facilities in the pool Area did not have any shampoo conditioner or soap in the shower. All the canisters were EMPTY.
Stayed 2 nights in Mar 2024

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is old and in poor shape. Everything is a bit dirty. Definitely not like the near 4 star rating on Expedia. I’d give it 2.5 at best.
Stayed 3 nights in Mar 2024

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat. We alway go this place when we go to Banff.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service
Pool and hot tub with kids was just the best!!! Older place, but totally perfect for our family
Stayed 2 nights in Mar 2024

10/10 Excellent

Yongzheng, Edmonton

Stayed 1 night in Mar 2024

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very homey
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca, Edmonton

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved that our unit was 2 story with 2 bathrooms. Love that there was 2 hot tubs (one inside and one outside) and a pool. The staff was welcoming to us and our children.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
We are so happy to hear that your stay was so wonderful!

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautifully renovated clean and comfy beds. Layout of the room was a little different and kids couldn't see tv very well from the one bed but we made it work. Loved pool and hot tubs but some broken tiles need to be fixed. Loved that they had pool noodles and stuff for kiddos! Staff were amazing my son's stuffed shark got misplaced while room was being cleaned and day 3 we came back to find it back! They all went above and beyond to find it for him.
Stayed 3 nights in Mar 2024
Response from GM on 28 Mar 2024
We are happy that your son's stuffy was located. Thank you for the great comments.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Thank you for the perfect review!

4/10 Poor

Crystal

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Sofa bed mattress was dirty, lots of cigarette butts on property, very noisy.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
We are sorry that your stay was marred by these issues.

10/10 Excellent

Farrah

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was great!
Stayed 3 nights in Mar 2024

10/10 Excellent

Erik

Stayed 2 nights in Mar 2024

10/10 Excellent

Trina, Saskatoon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super attentive staff, very friendly and helpful. Great pool and outdoor hot tub area. Beautiful location. Spacious and clean rooms. Restaurant service and food was fantastic.
Stayed 2 nights in Mar 2024

6/10 Okay

Omie

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a lil bit old
Stayed 6 nights in Mar 2024
Response from GM on 28 Mar 2024
Thank you for the review.

8/10 Good

Eliahu

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property, the service is so so, zero flexibility for Expedia costumers regarding the room location and same regarding late check out
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
Thank you for the review. Late checkouts are offered freely unless the room is needed for a same day, arriving guest. Expedia has no bearing on this.

8/10 Good

Julie

Stayed 2 nights in Mar 2024
Response from GM on 14 Apr 2024
Thank you for taking the time to complete this guest review.

10/10 Excellent

HONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property
Stayed 2 nights in Mar 2024

8/10 Good

Brenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great recreational facility's
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
We are glad that you were able to use the resort's facilities.

6/10 Okay

Camille

Disliked: Cleanliness
Stayed 2 nights in Mar 2024