Outdoor pool, pool umbrellas

Reviews of Meliã Bali

5 out of 5
Meliã Bali
Kawasan Wisata, BTDC Lot 1, Nusa Dua, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WERE ALL GREAT. POSITION, RESTAURANTS AND FACILITIES WERE ALL AMAZING.
Stayed 7 nights in Mar 2024
Response from Guest Experience on 18 Mar 2024
Dear Joe, Warmest greetings from Melia Bali! Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great stay and that our staff, as well as our position, restaurants, and facilities, met your expectations and contributed to a memorable experience.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another amazing stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Good

GRAHAM, KNUTSFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities
Splendid entrance. Staff are v attentive and polite. Service v good. Rooms and some areas of the property are looking a bit tired but still an enjoyable stay so far.
Stayed 1 night in Mar 2024
Response from Guest Experience on 15 Mar 2024
Dear Graham, Warmest greetings from Melia Bali! Thank you for taking the time to share your feedback with us. We're delighted to hear that you were impressed by our splendid entrance and that our staff provided attentive and polite service throughout your stay.Ensuring a high level of service is something we take great pride in, so we're thrilled that you found our service to be very good. However, we appreciate your feedback regarding the condition of some areas of the property. Rest assured, we continuously strive to maintain and improve all aspects of our hotel, including the rooms and property areas.Your comments are invaluable to us as they help us identify areas for improvement. We're glad to hear that despite this, you still found your stay enjoyable overall.Thank you once again for choosing to stay with us. We hope to welcome you back in the future and provide you with an even more delightful experience.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

kevin

Great location great service from arrival to all over service we will be back again
Stayed 5 nights in Feb 2024
Response from Guest Experience on 1 Mar 2024
Dear Kevin, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you enjoyed your stay at Meliá Bali and that you found our location and service to be exceptional.Providing outstanding service from arrival to departure is our top priority, and we're delighted that our team made your stay memorable and enjoyable. Your kind words serve as motivation for us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back again in the future for another fantastic stay at Meliá Bali!Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Meliá is a jewel. Beautiful , calm and zen. Extra praises for the housekeeping team, those that keep the gardens and greens well trimmed, those that make sure the corridors are not wet and slippery, forever with smiles on their faces and warm greetings from them . Not forgetting the team of dancers and musicians at the lobby and in front of the breakfast area. However if only they can change the breakfast menu… from 23to25/2.. same menu . 4306
Stayed 3 nights in Feb 2024
Response from Guest Experience on 1 Mar 2024
Dear Margaret, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're delighted to hear that you found our resort beautiful, calm, and zen, and that our dedicated team, including the housekeeping staff and gardeners, contributed to making your stay enjoyable.It's wonderful to hear that you appreciated the efforts of our team members who work tirelessly to maintain the cleanliness and safety of our facilities, as well as those who provide the delightful entertainment throughout the resort.We appreciate your feedback regarding the breakfast menu. Please know that we take all guest feedback seriously, and we will certainly take your comments into consideration as we strive to improve and enhance our offerings.Thank you once again for choosing Meliá Bali for your stay, and we hope to have the pleasure of welcoming you back soon for another peaceful and enjoyable experience.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meliá Bali retains the old Bali traditional style and charm with a stunning entry lobby water features and well kept grounds.The staff are all very friendly and helpful.This was our third visit. We however felt the rooms were in bad need of an update especially bathrooms and showers. The touches that would be expected in a 5 star hotel were sadly no longer present. We would happily return as we have sentimental connection but only when rooms are upgraded. We hope however it retains the traditional style into the future.
Stayed 5 nights in Feb 2024
Response from Guest Experience on 23 Feb 2024
Dear Elizabeth. Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are delighted to hear that you appreciate the traditional Bali style and charm of Meliá Bali, as well as our stunning entry lobby water features and well-kept grounds. We truly value your continued loyalty as a returning guest, and we're grateful for your feedback.We apologize for any disappointment regarding the condition of the rooms, particularly the bathrooms and showers. Your feedback is invaluable to us, and we take your comments seriously as we strive to continuously improve our facilities and guest experience.Please rest assured that we are committed to maintaining the traditional Bali style and charm that sets Meliá Bali apart. We understand the importance of updating our rooms while preserving the unique character that guests like you appreciate.We sincerely hope to have the opportunity to welcome you back in the future, once our rooms have been upgraded to meet the standards you expect and deserve. Your continued support and feedback are invaluable to us as we work to enhance the guest experience.If there is anything else we can do to make your future stays more enjoyable, please do not hesitate to reach out. We look forward to the possibility of hosting you again and creating more memorable experiences together.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Guest Experience on 23 Feb 2024
Dear Kyle, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. Thank you immensely for your high star rating and for choosing to stay with us! We are truly honored and delighted that you had such a wonderful experience during your time at our hotel.Your satisfaction and comfort are our top priorities, and we're thrilled to hear that we met your expectations in every aspect of your stay. Your positive feedback regarding our facilities, service, and amenities is greatly appreciated and serves as encouragement for our team to continue delivering exceptional experiences to all our guests.We hope that your time with us was both enjoyable and memorable, and we look forward to the opportunity to welcome you back in the future. Should you have any special requests or preferences for your next visit, please do not hesitate to let us know.Once again, thank you for your kind words and for choosing to stay with us. We can't wait to host you again soon!Warm regards,Kurnia DarmayantiGuest Experience

2/10 Terrible

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The customer service sucks
Stayed 8 nights in Feb 2024
Response from Guest Experience on 15 Feb 2024
Dear Jenny, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to review us. We sincerely apologize for falling short of your expectations regarding the customer service during your recent stay with us and for any inconvenience or confusion caused by the no-show fee applied to your reservation.We strive to provide exceptional service to all our guests, and it's disheartening to hear that we did not meet your expectations in this regard. Please know that our team is here to assist you with any further inquiries or concerns you may have regarding your reservation. We value your feedback and strive to continuously improve our services based on guest experiences like yours.If you would be willing to provide more specific details about your experience, we would greatly appreciate the opportunity to learn from your feedback and make the necessary improvements.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Good

Timothy

Stayed 3 nights in Feb 2024
Response from Guest Experience on 22 Mar 2024
Dear Timothy, Warmest greetings from Melia Bali! Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at our hotel, and we truly appreciate your high rating.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If you have any specific feedback or comments you would like to share with us to help improve our services further, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Benedicto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The meticulous maintenances of the property , the unrivaled courtesy of the staff on all levels , the breakfast w great food selection, … make the experience strong reasons to return and endorse to friends The elevators need air conditioning especially w suck crampness. The green rug at the lobby need to be fixed with its folded center portion that can cause falls of unsteady walking
Stayed 2 nights in Feb 2024
Response from Guest Experience on 15 Feb 2024
Dear Benedicto, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you found our property meticulously maintained, our staff courteous, and our breakfast offerings satisfying. Providing a memorable experience for our guests is our utmost priority, and we're delighted that we met your expectations in many aspects.We appreciate your constructive comments regarding the elevators and the green rug in the lobby. Rest assured, your concerns have been duly noted, and we will address these issues promptly to ensure the safety and comfort of our guests.Thank you for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay. Your endorsement to friends is truly appreciated!Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Andrew James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the extras reserved for the Level guests
Stayed 10 nights in Jan 2024
Response from Guest Experience on 15 Feb 2024
Dear Andrew James, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you enjoyed the exclusive amenities and privileges reserved for our The Level guests.Providing exceptional experiences and personalized services to our The Level guests is a top priority for us, and we're delighted that you appreciated the extras designed to enhance your stay.We hope to have the pleasure of welcoming you back as a Level guest in the future, where we'll continue to strive to exceed your expectations.Warm regards,Kurnia DarmayantiGuest Experience

6/10 Okay

Simone

Travelled with family, Travelled with family and small children
Needs a bit of updating on many levels…rooms, quality of the food (especially for the price), overall facilities. Great kids club
Stayed 1 night in Feb 2024
Response from Guest Experience on 15 Feb 2024
Dear Simone, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We genuinely appreciate your insights as they help us identify areas where we can improve our guest experience.We understand your concerns regarding the need for updates in various aspects of our property, including rooms, food quality, and overall facilities. Please rest assured that we take your comments seriously, and we continuously strive to enhance our offerings to meet and exceed our guests' expectations.Your feedback about the food quality, especially in relation to its price, is duly noted. We're committed to providing our guests with high-quality dining experiences, and we will review our offerings to ensure they meet the standards our guests expect.We're delighted to hear that you found our kids club to be great. Creating memorable experiences for families is important to us, and we're glad that our kids club added to your overall enjoyment.Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your valuable feedback.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Alexey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great landscaping, plants, pools within hotel area. Big size. There are a lot of nice hotels nearby. Great shopping and restaurants area in walking distance.
Stayed 5 nights in Jan 2024
Response from Guest Experience on 15 Feb 2024
Dear Alexey, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you enjoyed our excellent location and the beautiful landscaping and pools within our hotel area. Providing a serene and visually appealing environment for our guests to enjoy is a top priority for us, and we're delighted that you found it to your liking.We're fortunate to be situated in an area with many nice hotels, as well as a bustling shopping and restaurant scene within walking distance. We understand the importance of having convenient amenities and attractions nearby, and we're glad that you found our location to be conducive to exploring the area.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Kurnia DarmayantiGuest Experience

8/10 Good

GLEB

Travelled with family
Liked: Cleanliness, staff & service, amenities
-
Stayed 4 nights in Jan 2024
Response from Guest Experience on 31 Jan 2024
Dear Gleb, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to hear that you thoroughly enjoyed your stay at our hotel. Our team strives to provide exceptional service and create memorable experiences for all our guests, and we are delighted to know that we succeeded in making your stay a satisfying one.Your feedback serves as a great source of motivation for all of us here, and we are grateful for your kind words. It was truly a pleasure to host you, and we look forward to welcoming you back for another delightful stay in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Carl Gerrard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens and property are excellent staff were fantastic so friendly food was excellent beach bar area is superb
Stayed 5 nights in Jan 2024
Response from Guest Experience on 29 Jan 2024
Dear Carl Gerrard, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are delighted to hear that you enjoyed our excellent gardens and property, as well as the fantastic service provided by our staff. Ensuring a friendly and welcoming atmosphere is a top priority for us, and we're thrilled that our team made your stay memorable.It's fantastic to hear that you enjoyed the excellent food options and found the beach bar area superb. Providing a delightful culinary experience and relaxing ambiance is what we strive for, and we're glad that we could exceed your expectations in these aspects.Thank you for choosing our hotel, and we hope to welcome you back for another superb experience in the future!Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Learning

Stayed 7 nights in Jan 2024
Response from Guest Experience on 30 Jan 2024
Dear Learning, Warmest greetings from Melia Bali! Thank you ever so much for your wonderful review and for awarding us such a high score! It brings us immense joy to learn that your experience at our hotel exceeded your expectations.Your generous rating serves as a testament to the hard work and dedication of our entire team. We continuously strive to provide unparalleled service and create memorable experiences for all our guests, and your feedback reaffirms that we are on the right track.We are thrilled to know that you enjoyed your stay with us and that every aspect of your visit met or exceeded your expectations. Your satisfaction is our top priority, and we are delighted that we could contribute to making your time with us special.Thank you once again for choosing to stay with us and for taking the time to share your positive feedback. We look forward to the opportunity of welcoming you back for another exceptional stay in the near future.Warmest regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Jennifer, Daytona Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was everything you would expect in a Bali resort- amazing and authentic cultural pieces . The service was phenomenal and spa was great. It was just before the holidays so dinner reservations were tough- wish we'd known that ahead of time- but what we had on site was really nice. We'd go back !
Stayed 4 nights in Dec 2023
Response from Guest Experience on 26 Jan 2024
Dear Jennifer, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're delighted to hear that your stay with us embodied everything you would expect in a Bali resort, complete with amazing cultural pieces and phenomenal service.We're thrilled to know that you enjoyed our spa facilities and found them to be great. Your feedback regarding dinner reservations before the holidays is duly noted, and we apologize for any inconvenience caused. We'll work on providing better communication about reservation availability in the future.We're grateful for your kind words and are excited to welcome you back for another enjoyable stay at Melia Bali. Please do let us know if there's anything we can do to make your next visit even more memorable!Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Anthoula

Travelled with family
Liked: Cleanliness, amenities
Stayed 5 nights in Jan 2024
Response from Guest Experience on 26 Jan 2024
Dear Anthoula, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you were very happy with the service and facilities during your stay.Ensuring our guests' satisfaction is our top priority, and we're delighted that our efforts resonated with you. Your kind words serve as a great motivation for our team to continue delivering exceptional service and maintaining our high standards.We're grateful for your patronage and look forward to welcoming you back for another wonderful stay at Melia Bali.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Good

John

Stayed 7 nights in Jan 2024
Response from Guest Experience on 19 Jan 2024
Dear John, Warmest greeting from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We truly appreciate your honest review and are delighted to hear that you had an overall positive experience during your stay at our hotel.We value your input, as it helps us understand what we are doing well and where we have opportunities for improvement.We would love to know more about the specific aspects that stood out to you and any suggestions you might have for areas where we can enhance your experience further. Our goal is to consistently provide exceptional service, and your insights play a crucial role in achieving that.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and earning that fifth star in your review.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Guest Experience on 15 Feb 2024
Dear John, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to rate your recent stay with us. Your feedback is invaluable to us as we continuously strive to improve our services and exceed our guests' expectations.We are delighted to see that you had a positive experience during your time at our hotel. Your high rating reinforces our commitment to providing excellent service and creating memorable experiences for our guests.Should you have any specific comments or suggestions on how we can further enhance your experience, please do not hesitate to share them with us. We value your input and look forward to welcoming you back for another exceptional stay in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Jessica

Stayed 10 nights in Dec 2023
Response from Guest Experience on 11 Jan 2024
Dear Jessica, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to provide a rating for your recent visit. We are thrilled to see that you rated our hotel highly.Your positive score means a lot to us, and we're delighted to know that you had a satisfactory experience during your stay. If there are any specific aspects of our service or facilities that you particularly enjoyed, we would love to hear about it. Your feedback is valuable to us as we continually strive to enhance our guests' experiences.We hope to have the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for your support and for choosing our hotel.Best regards,Kurnia DarmayantiGuest Experience

8/10 Good

Robert

Stayed 4 nights in Dec 2023
Response from Guest Experience on 1 Feb 2024
Dear Robert, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are delighted to hear that you had a satisfying stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are at the core of what we do, and we are thrilled that we could meet your expectations.Your kind words motivate and inspire our team to continue delivering the best possible service. We truly value your feedback, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely courteous staff, smiling always and willing to help. Quality of food and drinks at the restaurants was superb. Perhaps need to offer more vegetarian fare on the menu. The breakfast becomes a bit monotonous. Could be changed around a bit. The Indian fare on offer, considering the number of Indian visitors, was very minimal and could do with refreshing and updating at least once every 2nd day.
Stayed 6 nights in Dec 2023
Response from Guest Experience on 1 Jan 2024
Dear Mahesh, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We sincerely appreciate your kind words about our extremely courteous and helpful staff. It's heartening to hear that you enjoyed the superb quality of food and drinks at our restaurants.We also appreciate your constructive comments regarding the vegetarian options on the menu. Your feedback about the breakfast being a bit monotonous is duly noted, and we will certainly explore ways to enhance the variety to better suit our guests' preferences. Additionally, we understand the importance of catering to the diverse culinary preferences of our Indian visitors, and we will work towards refreshing and updating our Indian fare more regularly.Your insights are invaluable to us, and we are committed to making improvements based on your suggestions. We hope to have the pleasure of welcoming you back and providing an even more delightful experience on your next visit.If there are specific vegetarian dishes or Indian cuisines you would like to see on the menu, please feel free to share your preferences with us. We always aim to exceed our guests' expectations, and your input will assist us in achieving that goal.Thank you once again for choosing our hotel, and we look forward to serving you with an improved dining experience in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Jesse

Stayed 3 nights in Dec 2023
Response from Guest Experience on 1 Jan 2024
Dear Jesse, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to hear that your experience at our hotel left you very satisfied. Your kind words truly brightened our day, and we are grateful for the opportunity to have hosted you.It is immensely rewarding to know that our efforts to provide exceptional service and a comfortable environment have resonated with you. Our team works hard to create a memorable stay for all our guests, and your positive review is a testament to their dedication.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything specific that stood out during your stay and made it exceptional, please feel free to share it with us. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Good

Tarja

Stayed 1 night in Dec 2023
Response from Guest Experience on 1 Jan 2024
Dear Tarja, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to hear that your experience at our hotel left you very satisfied. Your kind words truly brightened our day, and we are grateful for the opportunity to have hosted you.It is immensely rewarding to know that our efforts to provide exceptional service and a comfortable environment have resonated with you. Our team works hard to create a memorable stay for all our guests, and your positive review is a testament to their dedication.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything specific that stood out during your stay and made it exceptional, please feel free to share it with us. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Warm regards,Kurnia DarmayantiGuest Experience

4/10 Poor

jodie

Stayed 3 nights in Dec 2023
Response from Guest Experience on 14 Dec 2023
Dear jodie, Sunny greetings from the Tropical Paradise!Thank you for choosing Melia Bali to stay with us on and we would like to extend our appreciation for your valuable feedback.The entire Melia Bali family will be looking forward to welcome you back and it would be our pleasure to assist upon any of your needs.Best regards,Santhi SugiyanthiGuest Experience

10/10 Excellent

Naim

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Happy to help with anything and everything.
Stayed 6 nights in Nov 2023
Response from Guest Experience on 8 Dec 2023
Dear Naim, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you found our staff to be very friendly and accommodating. It's our pleasure to assist with anything and everything to ensure our guests have a comfortable and enjoyable stay.Your feedback is truly appreciated, and we look forward to welcoming you back for another delightful experience in the future.Best regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay. Staff super friendly & always helpful. We loved our time at Melia
Stayed 7 nights in Oct 2023
Response from Guest Experience on 6 Dec 2023
Dear Dylan, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you had a beautiful stay at Melia and that our staff made a positive impression on you with their super friendly and helpful demeanor.Creating a welcoming and enjoyable experience for our guests is our top priority, and we're delighted to know that you felt the warmth of our team during your time with us.Your kind words mean the world to us, and we appreciate your choice to stay at Melia. We look forward to the opportunity to welcome you back for another wonderful experience in the future.Warmest regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Abu Ofa Rahanuma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort. staff is friendly and helpful.
Stayed 5 nights in Nov 2023
Response from Guest Experience on 28 Nov 2023
Dear Abu Ofa, Warmest greetings from Melia Bali! Thank you for taking the time to share your positive experience at Meliá Bali! We are thrilled to hear that you found our resort great and our staff friendly and helpful.It's always wonderful to know when our guests have enjoyed their stay, and we appreciate your kind words. If there's anything specific you loved about your time with us or if you have any suggestions for improvement, feel free to let us know.We look forward to the pleasure of welcoming you back for another enjoyable stay at Meliá Bali. Thank you for choosing us!Best regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Gautam

Stayed 3 nights in Nov 2023
Response from Guest Experience on 1 Jan 2024
Dear Gautam, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to hear that your experience at our hotel left you very satisfied. Your kind words truly brightened our day, and we are grateful for the opportunity to have hosted you.It is immensely rewarding to know that our efforts to provide exceptional service and a comfortable environment have resonated with you. Our team works hard to create a memorable stay for all our guests, and your positive review is a testament to their dedication.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything specific that stood out during your stay and made it exceptional, please feel free to share it with us. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Good

Leonardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff not helpful when needed clarification or had questions. Hard to communicate in general. Other than that great place for a relaxed holiday.
Stayed 3 nights in Nov 2023
Response from Guest Experience on 28 Nov 2023
Dear Leonardo, Warmest greetings from Melia Bali! Thank you for taking the time to share your feedback about your recent stay at Meliá Bali. We genuinely appreciate your input, and we're sorry to learn about the challenges you faced in communication and obtaining necessary clarifications.We sincerely apologize for any inconvenience caused by the lack of helpfulness from our staff during your stay. This does not align with the level of service we aim to provide, and we will address this matter with our team to ensure improvements are made.We value your perspective and hope that despite these communication difficulties, you were able to enjoy the overall ambiance of our resort for a relaxed holiday. If there are specific details you'd like to share or if you have any further suggestions, please feel free to reach out to our Guest Experience team.We appreciate your feedback as it helps us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more positive stay in the future.Best regards,Kurnia DarmayantiGuest Experience

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No VIP benefits
Stayed 2 nights in Nov 2023
Response from Guest Experience on 28 Nov 2023
Dear Barbara, Warmest greetings from Melia Bali! Thank you for sharing your feedback regarding your recent stay at Meliá Bali. We sincerely apologize for any misunderstanding regarding the VIP amenities inclusion in your package, which led to a less-than-satisfactory experience.Our aim is always to provide a seamless and enjoyable stay for our guests, and we regret that we fell short in meeting your expectations on this occasion. Your comments are invaluable, and we take them seriously in our continuous efforts to improve our services.We would appreciate the opportunity to further discuss the specifics of your concerns and address any areas where we can make improvements, we would be more than happy to assist and ensure your next visit exceeds your expectations.Once again, we apologize for any inconvenience caused and hope to have the chance to welcome you back for a more enjoyable experience in the future.Best regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Lauren

Stayed 5 nights in Nov 2023
Response from Guest Experience on 14 Dec 2023
Dear Lauren, Warmest greetings from The Tropical Paradise!Thank you for choosing Melia Bali to stay with us on and we would like to extend our appreciation for your valuable feedback.The entire Melia Bali family will be looking forward to welcome you back and it would be our pleasure to assist upon any of your needs.Best regards,Santhi SugiyanthiGuest Experience

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a really good location and the staff were really trained well so the service was impeccable. Breakfast in the morning was good varied but the same menu daily so after a few days felt quite boring. They have more attention and emphasis to their level members and so if you were not part of it you had a different level of service.
Stayed 4 nights in Nov 2023
Response from Guest Experience on 20 Nov 2023
Dear Tina, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We appreciate your positive comments about our convenient location and the well-trained staff providing impeccable service.We also value your input regarding the breakfast variety, and we apologize if the menu repetition affected your overall experience. Your feedback is essential for us to enhance our offerings, and we will certainly take this into consideration.Regarding the attention to our Level members, we apologize if you felt there was a difference in service levels. At Melia Bali, we aim to provide exceptional service to all our guests, regardless of membership. Your feedback helps us in our continuous efforts to improve.We hope that despite these concerns, you had an enjoyable stay, and we would love the opportunity to welcome you back for a more varied and delightful experience in the future.Best regards,Kurnia DarmayantiGuest Experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but need updating
Good location, excellent service and good food. Unfortunately, dated facilities that could be upgraded and too many bugs in the beach chairs.
Stayed 3 nights in Nov 2023
Response from Guest Experience on 20 Nov 2023
Dear Valued Guest, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We appreciate your positive comments about our good location, excellent service, and good food.However, we apologize for any inconvenience caused by the dated facilities and the presence of bugs on the beach chairs. Your feedback is essential to us, and we will certainly take your comments into consideration for future improvements.We hope that despite these challenges, you were still able to enjoy your overall stay with us. If there's anything specific you'd like to share or discuss further, please feel free to contact our guest relations team.Thank you again for your feedback, and we look forward to the possibility of welcoming you back for an even better experience in the future.Best regards,Kurnia DarmayantiGuest Experience

10/10 Excellent

Stuart, Edmonton

Stayed 12 nights in Nov 2023
Response from Guest Experience on 6 Dec 2023
Dear Stuart, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. There's nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. We aim to deliver a relaxing atmosphere and well deserve vacation for all of our guest, and we are thrilled to learn that you have enjoyed every minute spent in our resort. The myriad of fun activities and facilities is carefully designed for all ages: adults, teenagers and children to cater all of our guest needs for their wonderful holiday. We hope that it will not long until we are able to welcome you back in this idyllic sanctuary.Best regards, Kurnia DarmayantiGuest Experience

8/10 Good

Sammy

Travelled with family
Liked: Staff & service
Place was great will definitely go back . Maybe steer clear of the grilled seafood platter in the lotus restaurant though. Got sever food poising after consuming and spent the good part of my holiday sick in bed .
Stayed 7 nights in Nov 2023
Response from Guest Experience on 20 Nov 2023
Dear Sammy, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're glad to hear that you enjoyed your overall experience at Melia Bali and appreciate your intention to return.However, we're truly sorry to learn about the unfortunate incident with the grilled seafood platter at the Lotus Restaurant, and we sincerely apologize for any inconvenience it caused. Your health and safety are of utmost importance to us.Please rest assured that we take this matter seriously, and we will investigate the issue to prevent any recurrence. If you haven't already, we recommend reaching out to our guest relations team or management during your stay for immediate assistance.We genuinely appreciate your understanding, and we look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.Best regards,Kurnia DarmayantiGuest Experience

8/10 Good

Russel

Stayed 3 nights in Nov 2023
Response from Guest Experience on 20 Nov 2023
Dear Russel, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are pleased to learn that your overall stay experience was pleasant and exceeded your expectation. In Melia Bali, we are committed to provide a convenience and relaxing accommodation for our guest and deliver a well-deserve vacation through the various facilities and activities in the resort. We hope to have another memorable stay experience with you in the nearest future!Best regards, Kurnia DarmayantiGuest Experience

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superhotel
Det hotel har alt hvad hjertet kan begære. Vi var ovenud tilfreds. Sagt af en vestjyde
Stayed 6 nights in Nov 2023
Response from Guest Experience on 10 Nov 2023
Dear Marianne, Warmest greetings from The Tropical Paradise!Thank you for selecting us as your accommodation and for taking time to leave us a feedback. We are thrilled to hear that you found our hotel to be everything your heart could desire. Your satisfaction is truly rewarding for our team.It was a pleasure having you with us, and we hope to welcome you back for another wonderful experience in the future.Best regards, Santhi SugiyanthiGuest Experience

4/10 Poor

Anja C.B.

Stayed 4 nights in Nov 2023
Response from Guest Experience on 10 Nov 2023
Dear Anja C. B., Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We're truly sorry to hear about your disappointment. We value your feedback, and we would appreciate it if you could provide more details about your experience. This will help us understand the specific issues you encountered and allow us to address them accordingly. Our goal is to ensure all our guests have a positive experience, and we regret that we fell short in your case.If you're open to sharing more information, please feel free to contact us directly. We take your concerns seriously, and we are committed to making improvements based on your feedback.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Santhi SugiyanthiGuest Experience

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed would never return
Stayed 3 nights in Nov 2023
Response from Guest Experience on 10 Nov 2023
Dear Jay, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We're truly sorry to hear about your disappointment. We value your feedback, and we would appreciate it if you could provide more details about your experience. This will help us understand the specific issues you encountered and allow us to address them accordingly. Our goal is to ensure all our guests have a positive experience, and we regret that we fell short in your case.If you're open to sharing more information, please feel free to contact us directly. We take your concerns seriously, and we are committed to making improvements based on your feedback.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Santhi SugiyanthiGuest Experience

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the nicest place I have ever stayed. Any problems that I experienced were small and nitpicky. This place was truly paradise.
Stayed 3 nights in Oct 2023
Response from Guest Experience on 31 Oct 2023
Dear James, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We're thrilled to hear that your stay with us was the nicest place you've ever experienced. It's heartwarming to know that any issues you encountered were minor and didn't detract from your overall enjoyment.We look forward to welcoming you back in the future and providing you with another exceptional stay.Sincerely, Santhi SugiyanthiGuest Experience

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
AC isn’t powerful in the room. It helps. Could be more stronger making it pleasant to sleep. The facilities are lovely, lots to do inside the complex if you want peace and quiet. Nice breakfast with many choices.
Stayed 3 nights in Oct 2023
Response from Guest Experience on 27 Oct 2023
Dear Joseph, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We're glad to hear that you found our facilities lovely. Your comments about the pleasant breakfast with many choices are also much appreciated.However, we're sorry to learn that the AC in your room didn't meet your expectations. We will certainly look into this matter to ensure our guests' comfort and address the issue you experienced.Once again, thank you for your feedback, and we hope to welcome you back in the future with an even more satisfying experience.Best regards,Santhi SugiyanthiGuest Experience

4/10 Poor

Hayley

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Experience on 20 Nov 2023
Dear Hayley, Warmest greetings from Melia Bali! Thank you for staying with us and taking your time to feedback us on Google review. Your feedback is greatly valuable for us in our effort to continually improve, meet and exceed our guest expectations. We are saddened to hear that your experience did not meet as expected. Please accept our sincere apology for any shortfalls happened during your stay. We also would like to understand more of what was happened, and it is appreciated if any possibility to share us the details. Rest assured that your feedback will be taken care seriously for our improvement in future. Hope it is not deter your plan to stay again with us.Best regards, Kurnia DarmayantiGuest Experience

10/10 Excellent

Eileen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice room with loft that we were upgraded to.
Stayed 3 nights in Oct 2023
Response from Guest Experience on 27 Oct 2023
Dear Eileen, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We are thrilled to learn that your stay was pleasant and that you loved our Junior Suite room. Two floors of luxury and exclusivity, our suite indeed is the perfect space to feel at home as you have all the facilities you need in an exquisite ambience at your fingertips.Once again, thank you for choosing us as your destination, and we look forward to welcoming you back in the future.Sincerely, Santhi SugiyanthiGuest Experience

10/10 Excellent

Sabrina

Stayed 10 nights in Oct 2023
Response from Guest Experience on 20 Nov 2023
Dear Sabrina, Warmest greetings from the Tropical Paradise! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. There's nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. We aim to deliver a relaxing atmosphere and well deserve vacation for all of our guest, and we are thrilled to learn that you have enjoyed every minute spent in our resort. We hope that it will not long until we are able to welcome you back in this idyllic sanctuary.Best regards, Kurnia DarmayantiGuest Experience

10/10 Excellent

Jameel

Stayed 1 night in Oct 2023
Response from Guest Experience on 27 Oct 2023
Dear Jameel, Warmest greetings from The Tropical Paradise!Thank you for choosing Melia Bali to stay with us on and we would like to extend our appreciation for your valuable feedback.The entire Melia Bali family will be looking forward to welcome you back and it would be our pleasure to assist upon any of your needs.Best regards,Santhi SugiyanthiGuest Experience

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
We had a fantastic stay at this hotel. We booked a pool side room but we’re upgraded to a beach side villa. It was absolutely fabulous. Just wish we could have stayed longer. The choice of restaurants were excellent. The Spanish restaurant and buffet were both very good. The staff were very pleasant and extremely helpful. We really enjoyed the hotel grounds, hotel garden and animals.
Stayed 2 nights in Sep 2023
Response from Guest Experience on 13 Oct 2023
Dear Sheila, Warmest greetings from The Tropical Paradise!Thank you for choosing us as your accommodation and for taking time to leave us a feedback. We are overjoyed to hear that your recent stay with us was not only pleasant but that you found the Garden Villa to be particularly enchanting. Our Garden Villa is a harmonious blend of luxury and the mesmerizing natural beauty that defines Bali. It serves as a serene and secluded haven where you can relish the sheer indulgence of your private pool, enveloped by lush tropical gardens. The outdoor dining area creates the perfect setting to savor delicious meals amidst the enchanting surroundings, while the outdoor shower offers a unique and refreshing connection with nature. We take pride in crafting an ambiance of tranquility and pure bliss, and we are truly delighted that your stay with us was so deeply enjoyable.Once more, we extend our gratitude for entrusting us with your stay, and we eagerly look forward to the pleasure of welcoming you back for another enchanting experience in the future.Best regards, Santhi SugiyanthiGuest Experience

8/10 Good

Lindie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We would Come Back
Had a lovely stay at Melia. Upgraded to the Level family which I think is essential to fully enjoy the experience. Otherwise there are large sections of the resort that you do not have access to. The floor of my room - 3321 - was very dirty. My feet were black if I walked around without shoes on so this needs improvement. We booked a day tour to Nusa Penida through Melia but feel that we did not receive any information that we would not be leaving from the main marina; but rather with a smaller private operator. As a result the trip over was longer and very bumpy which made us nervous. We were also not prepared for the crowds, congested roads and poor sanitary conditions of the toilets on the island, so the tour desk needs to properly prepare guests with more information. Otherwise we really enjoyed our stay. The staff are so lovely, and apart from the cleaning issue mentioned, do an amazing job.
Stayed 5 nights in Sep 2023
Response from Guest Experience on 11 Oct 2023
Dear Lindie, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We are pleased to hear that you had a lovely stay with us. At the same time, we regret to hear for your less than perfect room experience. We are genuinely sorry to hear about the cleanliness issue you encountered in your room. This is unacceptable, and we will take immediate action to ensure such instances do not recur. Regarding the day tour to Nusa Penida, we apologize for any confusion and discomfort you experienced. We will escalate your feedback to our partner at the tour desk to ensure guests have a clear understanding of the details and conditions of their tours. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience in the future.Best regards,Santhi SugiyanthiGuest Experience

10/10 Excellent

Rawinia

Travelled with family
Liked: Amenities
We travelled as a family with our two teenage daughters. The Meliá is a large hotel but the service from all staff was incredible. We were made to feel very special and on a number of occasions the F&B Manager, Sulandra made visits to where we were dining to ensure we were satisfied. The food at each establishment was excellent with our favourite being the Japanese restaurant. The activities on offer were good fun and again the staff/instructors were fantastic. We would recommend the Meliá whole heartedly and look forward to returning soon.
Stayed 6 nights in Oct 2023
Response from Guest Experience on 11 Oct 2023
Dear Rawinia, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We are delighted to hear that you had a wonderful stay with us. Our team is dedicated to providing top-notch service, and we are thrilled to learn that the service you received was incredible. Your kind words about Sulandra, our F&B Manager, and his visits to ensure your satisfaction are truly heartwarming. Your wholehearted recommendation means the world to us, and we can't wait to welcome you and your family back for another memorable visit in the near future.Best regards,Santhi SugiyanthiGuest Experience

10/10 Excellent

Andreina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I loved our stay at Melia Bali. The hotel is beautiful. We enjoyed the multiple options for food and restaurants within the hotel. The spa, the pool and the beach were lovely and very relaxing.But overall and what we appreciated the most was the kindness of the people, they made us feel welcome. We would definitely stay again at this hotel if come back to Bali.
Stayed 6 nights in Sep 2023
Response from Guest Experience on 11 Oct 2023
Dear Andreina, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We are truly delighted to hear about your wonderful stay at our resort. Your kind words bring immense joy to our hearts.Your kind words about the kindness of our staff are truly heartening. Making guests feel welcome is a top priority for us, and we're thrilled that our team achieved this during your stay.It would be our absolute pleasure to welcome you back to our hotel if you decide to return to Bali. Your feedback has brought smiles to our team, and we eagerly anticipate the opportunity to host you again.Best regards, Santhi SugiyanthiGuest Experience