Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
2/10 แย่มาก
Amiko Ryn
เดินทางเพื่อธุรกิจ
22 พ.ย. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Poor service
The front desk service was lacking warmth, hospitality and friendliness one would expect of a globally renowned hotel brand. We made a booking for a suite room through hotels.com and subsequently hotels.com assisted us to submit to the hotel a request for a change of name for the guest after realising the booking was made in my name instead of my husband. The change request was sent out more than 24 hours before the check in time; however the hotel front desk personnel and the manager on duty, Ravin insisted there was no email received and did not let the guest check in.
Dear Guest,Thank you for your valuable feedback!Please accept our deepest apologize for the inconvenience we have caused. Our Guest Relations Manager Emil Ibrahimov will be more than happy to get back to you in person to ensure you have stayed satisfied with the resolution. Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,Thank you for your valuable feedback!You have rated us with 6 out of 10 points - please accept my deepest apologies for any inconvenience we might have caused. You did not provide any specific comments, thus, time permitting I kindly ask you to give more details about the issues & what were your expectations as this would help us better understand the cause so we can take corrective actions to prevent any re-occurrence.Sincerely,Hilton Baku Team
The price is high compared to hotels in Baku
The air conditioning is hot, and I spoke to them more than once, but to no avail
Room cleaning is not good
I booked a room with a sea view, and they gave me a room with a view that was not good at all. It had a very partial view of the sea.
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. Rest assured that your valuable comments will be shared with related departments and corrective actions will be taken accordingly to prevent any re-occurrence and to ensure that we deliver the level of service that is expected from us , and that you well deserve.Regarding your feedback on sea view - we have to inform you with the regret that we do have only purtily sea and city view from all our hotel rooms.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to prevent any re-occurrence and to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Service was amazing. Food in the Sky Grill was excellent. Service from Murad in the Sky Grill was above and beyond what was expected. I would definitely recommend staying here and if I return to Baku I will definitely stay here again.
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .Although you found some of our facilities and services to your satisfaction, I am very sorry to hear that we failed to meet your expectations as we were scored with 8 out of 10 points. Please accept my deepest apologies for any inconvenience we might have caused. You did not provide any specific comments, thus, time permitting I kindly ask you to give more details about the issues & what were your expectations as this would help us better understand the cause so we can take corrective actions to prevent any re-occurrence.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Sehr höfliches und zuvorkommendes Personal am Empfang. Zimmer sehr sauber und komfortabel. 360 bar einfach atemberaubend. Breit gefächertes Frühstücksbuffet. 2 Anmerkungen: Zimmerreinigung könnte früher erfolgen und beim Frühstücksbuffet bitte Geduld mitbringen, da nur begrenzte Platzanzahl...
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 ดี
Santiral
19 พ.ค. 2023
Santiral
เข้าพัก 4 คืน, พฤษภาคม 2023
การตอบกลับจาก Emil Ibrahimov วันที่ 28 พ.ค. 2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.We are happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
10/10 ดีเลิศ
CHARLOTTE
1 พ.ค. 2023
CHARLOTTE
เข้าพัก 6 คืน, เมษายน 2023
การตอบกลับจาก Emil Ibrahimov วันที่ 28 พ.ค. 2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
8/10 ดี
derya
27 เม.ย. 2023
derya
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก Emil วันที่ 28 เม.ย. 2023
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.Although you found some of our facilities and services to your satisfaction, we are very sorry to hear that we failed to meet your expectations in several areas as we were sored with 8 out of 10 points. Please accept my deepest apologies for any inconvenience we might have caused. Our Guest Relations Manager will get back to you to verify the case in details.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and kindly ask you to give more details about the issues & given low score as this would help us better understand the cause so we can take corrective actions and improve our service and facilities that we provide. Comments of each of our valuable guests are crucial for our improvement.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Kind Regards,AYKUT KORKMAZGeneral Manager
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire. I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedbackPlease rest assured, we will do everything it takes to make ensure such great guest experiences. We are looking forward to welcoming you back!Kind Regards,
A high quality Hilton Hotel.....nice and comfortable rooms ....with a amazing View......
The 25th sky Bar is a must....the Bar rotates 360 degree and the sky view to the city and sea is breath taking....
Very friendly and competent Bar Guys.....we eat the 500 Gramm T bone steak....that was delicious and very tasty....good drinks perfect Bar Style
Best Hilton i ever visited!!!
For the next day we ordered some food for take away and that was as well tasty and on point!!!
Thy all for that nice stay ...see ya soon ...
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay !We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay !We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay !We are happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team
The room service is bad
Price of their food is very high compairing with other five stars hotel
They I excpect better service with the price I paid, Holiday inn is better than them million times
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .Regarding your feedback about high prices, please accept my deepest apologies for any inconvenience we might have caused. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,
Excelent hotel and staff. Particlarly elar and leyla and all others
Rajesh
เข้าพัก 2 คืน, ธันวาคม 2022
การตอบกลับจาก Emil Ibrahimov วันที่ 21 ธ.ค. 2022
Dear Guest, I would like to thank you for having selected our Hilton Baku for your stay . I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Sincerely,Emil IbrahimovGuest Relations Manager
Dear Guest, I would like to thank you for having selected our Hilton Baku for your stay . I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Sincerely,
The personal doesn’t act like they are in Hilton. They resize to give me a room even tou I already paid for it and it was middle of the night . I was left out without any help. Embarrassed from of my guests. I want my money back for the room that I did not stayed !!!
Dear Guest, We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations. Please kindly be informed that, hotel is proceeding with the charge based on booked term & conditions of the booking, as well as , according to the regulations of the Cabinet of Minister of the Republic of Azerbaijan, effective 1 September, 2021 a proof of COVID – 19 vaccination or immunity certificate will be required for any person aged 18 years and above to enter the hotel.We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel . Thank you again for your time and feedback .Sincerely,
Dear Guest , Thank you for staying with us and sharing your experience. We are sorry to read that you were not completely satisfied with your stay with us and we were scored 8 out of 10. Time permitting, I kindly ask you to give more details about the issues, this would help us better understand the cause so we can take corrective actions . We look forward to welcoming you back again soon. Sincerely,
Dear Guest,
I would like to thank you for having selected our Hilton Baku for your stay . I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.
Sincerely,
Dear Guest,
I would like to thank you for having selected our Hilton Baku for your stay .
I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.
Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.
Sincerely,
Dear Guest,
Thank you for taking the time to share your experience about your recent stay at our hotel . We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay .
We are reviewing your comments with our team as we continually work to improve our guest experience . We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel .
Thank you again for your time and feedback