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Reviews of Hampton Inn & Suites Austin - Downtown / Convention Center

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1000 reviews" "
Rating 8 - Good. 241 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Helpful friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Tiffany, we're delighted that you found the location of Hampton Inn & Suites Austin Downtown Convention Center convenient. We hope to see you again when your travels next bring you to Austin.

8/10 Good

Linda, Kapaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Linda, thank you for taking the time to rate your stay at Hampton Inn & Suites Austin Downtown Convention Center. We're delighted to receive a positive rating without remarks. We value your feedback and look forward to welcome you back during your next visit to Austin.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all of it!!
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for taking the time to leave this wonderful rating, Cheryl! We hope to see you again soon at Hampton Inn & Suites Austin Downtown Convention Center so we can share yet another amazing experience!

10/10 Excellent

Twyla, Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast bar
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Apr 2024
Twyla, we're happy to hear that you enjoyed the breakfast bar at Hampton Inn & Suites Austin Downtown Convention Center. Breakfast is indeed an important meal of the day and we strive to offer a variety of choices. We're glad this aspect resonated with you. Looking forward to welcoming you back during your next visit to Austin.

8/10 Good

CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Carolina, thank you for your rating of Hampton Inn & Suites Austin Downtown Convention Center. We're pleased to see that your stay was enjoyable and we hope to have you back with us in the near future for another memorable experience.

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel overall was good but the only problem was the staff that checked us in was very rude.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Michael, thank you for sharing your review. At Hampton Inn & Suites Austin Downtown Convention Center, we continuously aim to provide remarkable experiences to our guests. It's disheartening to learn about your check-in experience, and we kindly acknowledge your concerns. Measures are being taken to ensure that our team members maintain our high standard of hospitality. We hope to welcome you back for a more enjoyable stay in the future.

8/10 Good

shakur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location to stay in down town Austin
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Shakur, thank you for sharing your positive experience. It's wonderful to learn that you found the location of Hampton Inn & Suites Austin Downtown Convention Center ideal for exploring the downtown Austin area! We appreciate your feedback and we're looking forward to welcoming you back soon.

8/10 Good

Aleksandar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfest can be beter
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Aleksandar, it's pleasing to hear you had an overall positive experience at Hampton Inn & Suites Austin Downtown Convention Center. Your feedback regarding the breakfast is greatly appreciated. We're always seeking ways to enhance our guests' dining experience, be it the variety or the quality. We look forward to welcoming you back, and hope to exceed your expectations next time.

6/10 Okay

Jennifer, MARION

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for the feedback, Jennifer.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Right downtown. Good restaurants nearby. Near 6th St. Breakfast was good.
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Ronald, thank you for your glowing review. We're pleased to know you found the location of Hampton Inn & Suites Austin Downtown Convention Center highly convenient and enjoyed the nearby dining options. Delighted to hear you also appreciated our breakfast. We're excited to welcome you back in the future for another seamless experience.

6/10 Okay

Paul

Stayed 3 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
We appreciate the feedback, Paul.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Thanks, Edward! It's outstanding your time at Hampton Inn & Suites Austin Downtown Convention Center was fantastic. We can't wait until your next visit!

10/10 Excellent

Denise

Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Denise, thank you for taking the time to rate your stay at Hampton Inn & Suites Austin Downtown Convention Center. We're thrilled to know you enjoyed your stay and we look forward to hosting you again in the future.

10/10 Excellent

Claudia, Spring

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Claudia, we're thrilled to hear you had an excellent stay at the Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to know that everything met your expectations. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

CAROLINA, Quito

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Customer Service on 12 Mar 2024
Carolina, it's delightful to see your rating! Thank you for choosing Hampton Inn & Suites Austin Downtown Convention Center as your accommodation. We're pleased to know you had a satisfactory experience and we look forward to hosting you again during your future visits to Austin.

10/10 Excellent

Irma

Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Irma, it's fantastic to hear you had a satisfactory stay with us at Hampton Inn & Suites Austin Downtown Convention Center. We're grateful for your high rating and we aim to continue delivering quality service. We hope to see you again soon.

10/10 Excellent

kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast. Beyond comfortable bed!
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Kelly, it's delightful to hear that you enjoyed the exceptional breakfast and found the bed at Hampton Inn & Suites Austin Downtown Convention Center exceedingly comfortable. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Thank you for taking the time to share your review with us, Katie!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hampton Inn & Suites Austin Downtown Convention Center. Thank you and have a wonderful day!

6/10 Okay

David R

Business traveller
Liked: Cleanliness, amenities
Staff very friendly and well manicured space. However housekeeping never came by tuesday, I returned around 4pm, trash still there no turndown. Beds sunk down and uncomfortable.
Stayed 3 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
David, thanks for your review. It's great to hear that our team members were welcoming and that you appreciated our well-maintained setting. We're sorry to hear about the missed room service and understand discomfort with the mattress. We aim for regular room refresh and constantly look for ways to offer a more relaxing sleep experience. Your comments will help us improve for future stays. Looking forward to serving you better on your next visit.

6/10 Okay

Mateo

Business traveller
Hotel needs maintenance.
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Mateo, we appreciate your feedback. Our commitment to delivering a comfortable and enjoyable stay is paramount. We understand you had concerns about maintenance. Please be assured that we take such matters seriously and continually work to maintain our hotel's quality. We hope to have another opportunity to offer you a better experience.

10/10 Excellent

LaTonya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept so good!
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
LaTonya, it's wonderful to hear you had such a comfortable rest at Hampton Inn & Suites Austin Downtown Convention Center. Our main goal is to provide relaxing accommodations for our guests. We hope to welcome you back for another peaceful night's sleep soon!

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very clean, quiet.
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Kathleen, thank you for sharing your pleasant experience at Hampton Inn & Suites Austin Downtown Convention Center. We're delighted to hear you appreciated the professionalism of our team members and the cleanliness of the property. It's reassuring to know that we provided a tranquil environment for you to enjoy. Come back anytime!

10/10 Excellent

Jodie

Stayed 3 nights in Dec 2023
Response from Customer Service on 26 Feb 2024
Jodie, it's wonderful to know you had a fantastic stay at Hampton Inn & Suites Austin Downtown Convention Center. We truly appreciate the perfect rating. Your support is invaluable, and we are looking forward to welcoming you back in the future. Safe travels until then!

10/10 Excellent

Lina, Mount Royal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was few blocks from Austin marathon start. Very accommodating staff and friendly.
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Lina, thank you for taking the time to share your experience at the Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to hear our location was convenient for your marathon and that our team members made your stay more enjoyable with their accommodating and friendly nature. We hope to welcome you back again for future events or simply a relaxing stay.

10/10 Excellent

Deane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean value for money and near to the convention centre.
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Deane, we truly appreciate your gracious feedback. It's delightful to hear that Hampton Inn & Suites Austin Downtown Convention Center's cleanliness and value met your expectations. Our close proximity to the convention centre is indeed a plus for many of our guests. We hope to be your choice of stay once more when your travel plans bring you back to Austin.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Matt, it's wonderful to hear that you enjoyed your stay at Hampton Inn & Suites Austin Downtown Convention Center. We're elated to have met your expectations and we hope to welcome you back for another delightful experience. Thank you for choosing us.

10/10 Excellent

Strati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Strati, it's a delight to see a top rating! We're thrilled you had a great stay at the Hampton Inn & Suites Austin Downtown Convention Center. Come back and enjoy another memorable experience with us soon!

10/10 Excellent

cristiano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet, lots of restaurants close by
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Cristiano, it's wonderful that you appreciated the peaceful environment and the close proximity of the Hampton Inn & Suites Austin Downtown Convention Center to numerous dining options. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10 would definitely stay again.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
James, thank you for sharing your experience at the Hampton Inn & Suites Austin Downtown Convention Center. We're glad to know you enjoyed your stay and are contemplating a return in the future. We're looking forward to hosting you again soon.

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Austin stay. Easy walk to tons of food, shops, music and comedy. Clean, quiet, affordable. Clean comfortable rooms & complimentary breakfast. Chill pool area and new gym. Definitely staying here again next time I'm in Austin.
Stayed 3 nights in Feb 2024
Response from Customer Service on 11 Feb 2024
Jill, we are thrilled you enjoyed your stay at the Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to learn that our location, cleanliness, amenities, and price all met your expectations. We look forward to your next visit when you return to Austin!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great staff
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Feb 2024
Daniel, we are thrilled to hear that you appreciated Hampton Inn & Suites Austin Downtown Convention Center's convenient site. Our team members take great pride in creating a welcoming and helpful environment for all our guests. Thank you for recognizing their efforts. We look forward to the opportunity to serve you again!

10/10 Excellent

Terese

Great stay!
Stayed 1 night in Jan 2024
Response from Customer Service on 7 Feb 2024
Terese, we're overjoyed you had a fantastic experience at Hampton Inn & Suites Austin Downtown Convention Center! We're delighted you labeled your stay as 'great.' Thank you and we look forward to welcoming you back in the future.

8/10 Good

Ashley, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Ashley, we're thrilled to learn you had a pleasing experience at Hampton Inn & Suites Austin Downtown Convention Center. We value your feedback and appreciation. Please keep us in mind for any future visits to Austin. Your satisfaction is our greatest accomplishment.

8/10 Good

Ted, Ada

Travelled with family
Good location. It was within walking distance of the Convention Center where we were at an event.
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Ted, it's great to hear that you found the location of Hampton Inn & Suites Austin Downtown Convention Center to your liking. It seems the proximity to the Convention Center added convenience to your visit. We appreciate you choosing us for your stay during your event and look forward to hosting you again in the future.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Elizabeth, thank you for your rating of the Hampton Inn & Suites Austin Downtown Convention Center. We trust that your stay was enjoyable and hope that we can welcome you back again in the future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Loved it. Only complaint is the Kleenex and toilet paper were very poor quality.
Stayed 3 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Brian, we're thrilled to hear you enjoyed your stay at Hampton Inn & Suites Austin Downtown Convention Center. We appreciate your feedback on the tissue products and assure you it will be considered to enhance future guest experiences. We're eager to welcome you back for another visit.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was incredibly kind and accommodating.
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Jessica, we're delighted to hear that you appreciated the exceptional hospitality provided by our team members at Hampton Inn & Suites Austin Downtown Convention Center. We strive for such service experiences for all our guests. We're grateful for your kind words and look forward to welcoming you back in the future.

10/10 Excellent

WILLIAM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
William, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hampton Inn & Suites Austin Downtown Convention Center!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a good location—with superb help from the gentleman at the front desk during Thursday-night check-in : )
Stayed 3 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
We're thrilled to hear you enjoyed your stay at Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful that you found our location appealing and had excellent interactions with our talented team members. Thank you for highlighting your positive check-in experience. We hope to host you again soon.

10/10 Excellent

Murji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to many of the sights, nightlife, restaurants, etc A lot of cheaper parking around the hotel as an alternative to expensive hotel valet parking. ($40 vs $55) Good buffet (continental) breakfast.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Murji, thank you for choosing Hampton Inn & Suites Austin Downtown Convention Center. We're thrilled to hear that our prime location conveniently positioned you near popular sights, nightlife venues, and restaurants! It's always a bonus to hear that guests found affordable parking options in the vicinity, and that you enjoyed our varied breakfast buffet. We look forward to serving you again on your next visit to Austin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
We appreciate the excellent rating you've given Hampton Inn & Suites Austin Downtown Convention Center, even without any specific comments. Our team is delighted to know that your stay with us met your expectations. Looking forward to welcoming you back in the near future!

10/10 Excellent

Rosa

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Rosa, thank you for choosing Hampton Inn & Suites Austin Downtown Convention Center. Your high rating is greatly appreciated and it's clear that you enjoyed your stay with us. We are excited to welcome you back in the future. Safe travels!

10/10 Excellent

Russell H, Pascagoula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
Russell, thank you for rating Hampton Inn & Suites Austin Downtown Convention Center so highly. We're thrilled you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

Kristen Buhl

Travelled with family, Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Thank you for the amazing rating, Kristen!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hampton Inn & Suites Austin Downtown Convention Center soon!Thanks again for leaving your feedback!

2/10 Terrible

Fransisco

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for sharing your feedback, Fransisco.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
It's okay but security and parking an isse
Polite staff and polite valet drivers but a bit disappointed to find out valet parking is your only option and it's $63 per night with tax. Hotel definitely a bit pricey for what you get. Rooms clean and comfortable. Breakfast was solid but of course plastic cutlery, paper plates. Feels very cheap and lots of waste. Also security is an issue. You'll get accosted right outside the hotel and asked for money. There is no security at the hotel in the lobby. One guy wandered into the lobby barfeoot and was yelling until the valets were able to get him to leave. Anyone can ride up in the elevator to any floor, you don't have to swipe your room key for your floor. This is very outdated and not secure. I won't be back.
Stayed 3 nights in Dec 2023
Response from Customer Service on 14 Dec 2023
Thank you for sharing your feedback. It's good to hear our team's service was appreciated and that you found the rooms cozy and tidied, and the breakfast fulfilling. We regret if the situation with the valet parking cost seemed unclear and it did not meet your expectations. We want to assure you that our team is always focused on going the extra mile to make your stay safe and comfortable. We noted concerns regarding security and appreciated your insights. Improving these aspects is something we take seriously and will closely consider your input for planned enhancements. Please know that your journey with us does not end here and we'd like to have a chance to provide you a superior experience should you give us another opportunity.

8/10 Good

Jessica

Stayed 3 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Thanks for the great rating, Jessica!We're happy you had such a lovely stay at Hampton Inn & Suites Austin Downtown Convention Center! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location downtown Austin. Most attractions within walking distance. Very clean and maintained. The breakfast buffet included was well stocked and eating area policed by staff. Very quiet compared to some other reviews I’d read for similar priced places. First stay at Hampton Inn and Suites will definitely try them again if all are similar to this one. Several good steakhouses within walking distance. We were in town for show at Paramount Theater nice easy leisurely walk from hotel. On return was able to stroll down sixth street which had been closed off to traffic. We strolled down street to listen to all the different live music coming from the many clubs. The only small hiccup was i self parked and should have used the valet. It cost me the same and I wouldn’t have had to drag our bags to elevator and around to lobby entrance. It will cost you about $45.00 dollars a night to park but worth it. They have app that you just tap and they bring up car. I will definitely stay there again and recommend to friends
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
Michael, we're thrilled to hear about your positive experience at the Hampton Inn & Suites Austin Downtown Convention Center. We're glad our well-maintained premises and convenient downtown location met your needs. Our team members always strive to create a warm ambiance, and we're pleased to see their effort reflected in your review.Your comment about the parking has been noted, and we're glad you found our app helpful. We appreciate your recommendations and look forward to welcoming you back in the near future.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 11 Dec 2023
Natalie, it's wonderful to see your excellent rating of Hampton Inn & Suites Austin Downtown Convention Center! We're thrilled you had a delightful stay and we appreciate your endorsement. Looking forward to welcoming you back whenever your travels bring you to Austin again.