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Reviews of Quality Inn Phenix City Columbus

2.5 out of 5
Quality Inn Phenix City Columbus
600 Martin Luther King Pkwy, Hwy 431 South, Phenix City, AL

Reviews

7.4

Good

Rating 10 - Excellent. 85 out of 280 reviews" "
Rating 8 - Good. 89 out of 280 reviews" "
Rating 6 - Okay. 59 out of 280 reviews" "
Rating 4 - Poor. 27 out of 280 reviews" "
Rating 2 - Terrible. 20 out of 280 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with family
Disliked: Staff & service, property conditions & facilities
The floor in our room felt slanted. There was no hot water in the shower. One of the beds sounded like it had metal springs. You could hear people down the hall shutting their door- no sound proofing. Our room was not made up the next day. When I went to the desk to ask for towels I was told I had to go get my dirty towels to trade in .
Stayed 2 nights in Mar 2024

6/10 Okay

Phillip, anderson

Liked: Cleanliness, staff & service
Older motel that has had recent refurbishing. Lobby nice. Vinyl plank flooring in place of carpet. Consequently, could hear through the walls more than most motels. Staff was great. For the price was adequate. It was clean.
Stayed 1 night in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
They property was nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and practical solution for a short stopp.
Stayed 1 night in Nov 2023

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect
Stayed 2 nights in Nov 2023

2/10 Terrible

Sawanda Sharia

Travelled with family
Disliked: Staff & service
The front desk clerk wasn’t accommodating at all, he actually gave me a hard time during check in after I reserved the room a month in advance. Therefore I will not ever stop at another Quality Inn hotel
Stayed 2 nights in Nov 2023

8/10 Good

Antoinette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Mark

Extremely limited breakfast options and horrible coffee.
Stayed 2 nights in Oct 2023
Response from tt on 31 Oct 2023
I do apologize for the incovience of the breakfast and coffee.

10/10 Excellent

DAVINA

Stayed 1 night in Sep 2023

10/10 Excellent

randall

Stayed 1 night in Sep 2023

10/10 Excellent

CAROLYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Toi

Stayed 2 nights in Sep 2023

10/10 Excellent

Tiffany

Stayed 1 night in Aug 2023

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good room for the price and convenient for my business in Columbus. Great staff. Clean rooms.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very easy and the lady was very nice. I was very pleased with the room and it was very comfortable.
Stayed 1 night in Aug 2023

6/10 Okay

Phillip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

JENNY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Staff very nice. Walls a bit thin as a lady in a nearby room found it necessary to yell to wake up her boys at 6 a.m. That wasn't the hotel's fault. Just an inconsiderate guest!
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Breakfast was mediocre, not bad just not as good as it could be.
Stayed 2 nights in Jul 2023

6/10 Okay

Dareyonte

Liked: Staff & service
Disliked: Property conditions & facilities
Mold in the bathroom, AC is a hit or miss
Stayed 3 nights in Jul 2023

6/10 Okay

Stephanie

Liked: Staff & service, property conditions & facilities
The bathtubs are very slippery need rubber pad in them need new mattress they are not comfortable thanks
Stayed 1 night in Jul 2023

8/10 Good

Cynda

Travelled with family, Travelled with pets
Liked: Staff & service
It's an older hotel, so things like insulation are not as good - means you can hear doors close and conversations through walls. The room itself STUNK like some sort of air freshener - whatever they're using is awful. We had to leave the door open and let it air out for awhile before we could stand being in it. The front desk person was GREAT - really easy check-in, very helpful with room location for easy access for in/out with dogs. Area around the hotel didn't have any good place to walk dogs, and I didn't see a pet waste disposal station. Overall, a decent, affordable, pet-friendly property close to downtown Columbus.
Stayed 1 night in Jul 2023

10/10 Excellent

Samwell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was everything that I needed. Clean, good price,and great customer service.
Stayed 1 night in Jul 2023

6/10 Okay

Lyjah

Stayed 2 nights in Jul 2023

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Robin

Liked: Staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Jun 2023

6/10 Okay

Dennis

Stayed 1 night in Jun 2023

6/10 Okay

Diana

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly, hotel was clean Overall. I did not like the carpet. It really needed to be replaced as there were stains and felt sticky.
Stayed 2 nights in Jun 2023

8/10 Good

Leonard

Stayed 1 night in Jun 2023

6/10 Okay

Daniel

Travelled with family and small children
Liked: Staff & service
.
Stayed 2 nights in Jun 2023

10/10 Excellent

Bernitta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Robert

Stayed 4 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. During the first half of our stay, the cleaning staff didn’t check our room every day, so our trash wasn’t emptied daily and we didn’t get clean towels daily. It was better the second week.
Stayed 14 nights in May 2023

10/10 Excellent

Sandra

Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, very helpful staff
Stayed 1 night in May 2023

8/10 Good

Leonard

Stayed 1 night in Apr 2023

8/10 Good

Alyssa, fort mitchell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, clean, conveniently located 15 minutes from ft Mitchell. Decent breakfas, will stay again
Stayed 2 nights in Apr 2023

8/10 Good

Arthur, southaven

Liked: Staff & service, property conditions & facilities
Dirty washcloth in folds of shower curtain.
Stayed 1 night in Mar 2023

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

LaJuanda

Stayed 1 night in Feb 2023

6/10 Okay

kevin

Travelled with family
Disliked: Staff & service
The breakfast was lame, they never set up the pancake machine. Room still had food trash on the floor. Had 3 people staying and barely enough towels for 2 for 1 day. We were staying 3 days. People were smoking inside halls.
Stayed 3 nights in Feb 2023

2/10 Terrible

Bernice

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Emma

Travelled with family
Liked: Room comfort
The room was clean but not spectacular! But comfortable for our needs...mainly a place to sleep. Didnt like the wash basin being outside of lavatory room and cleaning on request only, Best thing was the STAFF. They never hesitated on any request and was always accomdating and prompt!
Stayed 2 nights in Feb 2023

6/10 Okay

Hailee

Liked: Staff & service
Disliked: Amenities
From did not match pictures. Dirty and cheap looking
Stayed 3 nights in Jan 2023

10/10 Excellent

Krystle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay :)
Stayed 2 nights in Jan 2023

10/10 Excellent

KATHLEEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay
very clean I will stay again
Stayed 1 night in Jan 2023

6/10 Okay

James

Business traveller
Liked: Staff & service, amenities
Okay place to stay. The room is a little smelly though.
Stayed 1 night in Dec 2022

10/10 Excellent

Angela, Redford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities